Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Katy Houston
2 days ago
Ben Hornsby and his team are angels. This has been one of the worst weeks of my life. I bought at car in Orlando and was trying to drive it back to Colorado when EVERYTHING in the car started to break down leaving me stranded in TX. I had it towed to Ben's shop where he and his team went above and beyond to try to help. Sadly, the car will have to be towed back to Colorado but Ben, Emily, Joey and the rest of the crew were kind, compassionate, professional and helped to make a very hard situation a bit more bearable. Please give them your business!
O C Roofing Services
2 weeks ago
Received excellent customer service from Ben, at the Bell Blvd location. He got me in and out in a timely manner. He went above and beyond what he needed to do. I highly recommend utilizing this location and Ben's services.
ThunderShark
3 weeks ago
They didn't try to push me to buy extra items, but did recommend a could of things. As you see from my air filters, they needed to be replaced. The were quick and had different price options for my oil change.
Rhonda Arrington
a month ago
Wonderful HONEST service! I needed an oil change but Bobby noticed I had a headlight out. I had a new bulb to put in. Bobby volunteered to put it in for me!! Nice! They checked the air filter by my request. Clean! My tires were filled as well. Super awesome with no cussing or vulgar music. Thank you, Joey and Bobby! Professional!
Selena Gomez
5 months ago
Best of the best. I have two cars and back in June I went for the first time to Jiffy Lupe to get a car inspection the Hispanic guy was such a friendly guy he help us out and talked to my husband in Spanish like super friendly and he does has a great customer service. I recently went 2 days ago and all the staff members were super welcoming, friendly and fast. Best in town. The guys helped me replaced the windshield.Super fast I was out in 15 minutes
Ocie McCutchen
2 months ago
Everyone was busy and doing other task, I came in for an inspection sticker for my vehicle, the inspector was busy replacing a bulb on a customer s car. It seems he is the only one that is mechanically inclined, this I had to wait till he finished the install, by training other techs to dismantle vehicles to change bulbs and work on vehicles you could improve the efficiency of your service to customers by freeing up the inspector to service those customers needing an inspection! It s just my opinion and the overall experience I had was pleasant and I would gladly return to your store, I was not in a hurry and the service was excellent! Thank you Ocie McCutchen
John Phyo
3 months ago
Bobby B greeted and treated me with kindness, respect and desire to serve. He is a nice, kind and knowledgeable person with enthusiasm and positive mental attitude. He is kind of a rare jewel who is happy to work/serve others. I couldn't be happier with the experience. I would recommend Bobby B and this location to anyone especially my friends and family Thank you so much for your and your team's great and fast service and kindness. So much appreciated!
Timothy Masters
10 months ago
This was the fastest and best service I've received for an inspection. They took me in early and the techs Jayden, Jr. and Alberto were super nice and helpful. I highly recommend this place . Didn't even get out of my car. Aired up tires, steering fluid ...total cost $7 ! What? Services: Tires, Auto engine diagnosticServices: Tires, Auto engine diagnostic
Rosie Salinas
4 months ago
The guy who spoke to me, his name was Joe or maybe Joey, was professional, confident, and helpful. He explained my choice options, and I agreed with his recommendation to use 100% synthetic oil in my Cadillac. I interacted with one other guy, I explained that I needed to use the bathroom due to a medical condition (my colon was removed due to colon cancer several years ago). He was understanding, personally guiding me to the bathroom; which was almost spotless! Please thank these boys for me.
Valerie Michelle Plaza
6 months ago
THE BEST OIL CHANGE EXPERIENCE IVE EVER HAD! Joey and Ben were so personable and explained everything thoroughly.Admittedly I have been in desperate need for an oil change and there wasn t any guilt/lecture given to me at all like I was nervous about!The BEST part ..I got to stay in my car! I always have my dogs with me so it was so convenient to not have to take them out of the car.THANK YOU for the best experience!!Services: Air & cabin filter replacement, Oil change
TSPS Fellow
a month ago
Ben - the manager - you are the man.. went for inspection and light bulb replacement, called and straight away went there . superb service; charged me 75% less than what other auto repair quoted me..Terrific ..
Alfredo Garcia
2 weeks ago
The technicians at Jiffy Lube are dedicated and efficient. I have used them for a couple of years on my two vehicles, with great results. They stand behind their work!
Robert Foster
3 months ago
The guys working here went above and beyond to fix a problem I created in my coolant system. They were able to fix the problem and then complete the coolant flush. I don't think they thought of it so much as a problem, but more of a challenge!
Connie Sewell
3 months ago
The crew at Jiffy Lube off South Bell are by fair the best! We have been to several and now we won t go any where else!Thank you for reminding us what great customer service is!!
J. Paul
4 months ago
The manager was very helpful in replacing my fog light bulb. The entire team were quick, and personable. They got me out in no time. Thank you very much!!
q
4 months ago
Nice staff. The guy in charge there (i believe) who also rotated my tires didn't rotate them correctly. He only swapped the left side tires on the left side, and then vice versa on the right. I know because I put labels on them.Meant to write this review 5 months ago when it happened.
Cindy Eilertson
7 months ago
This was my first experience at this Jiffy Lube, and it was TOP-NOTCH!!! My license tags were expiring and I needed a state inspection fast! Even though it was a short wait, one of the guys checked in with me several times and had me move my car once to get to a quicker spot. Ben was the inspector and when I couldn't find my insurance card, he suggested I try online, and waited patiently while I got a digital copy. Jason took my money with a friendly smile, and another guy directed me out safely. Seriously, fast & friendly. Less than 30 minutes total. Thanks! As The Terminator said, (in my best Terminator voice), I'll be back!
Ron Ebanks
4 months ago
The 1 Star rating is an attempt to bring to light the poor service received at the Jiffy Lube on Bell. I have actually had all my vehicles serviced at this located for the past 5 years. There was a stint where staffing was a challenge and covid did not make it easier but I have been loyal throughout and service was consistent so I was not hesitant to bring in my older model Mercedes for an oil change. I was informed that the filter for this model was not available so I would need to bring the filter and would only be charged for the oil and labor...makes sense. After leaving I noticed my service light was still on I thought nothing of it, maybe I just need to drive around a bit get the new oil circulating (heck I dunno). My car eventualy went into limp mode after two weeks and the gauge cluster lit up like a christmas tree. I was informed that after the oil change the cars computer needed to be reset so I brought it back. This is where everything went downhill, I was approached by Jack who confirmed he could not reset the computer as they did not have the tool to do so. Not a problem, wish I knew that at the onset as I would have went elsewhere no harm no foul. Tone is everything when communicating and Jacks tone was one that clearly conveyed my presence was a bother and he had no intention of helping me. Jack advised I contact corporate and ask them what to do, I asked if there was a manager or owner that I could speak with that may be able to give me some advice Jack informed me there was no manager on site I could either come back tomorrow or speak with corporate. Imagine how insulted and angry I felt when I found out that Jack was indeed the manager. Another manager Gilberto overheard the conversation and immediately took charge. Gilberto instructed Jack to help another customer and guided me into the office at which point he allowed me to explain what happened. Gilberto not only apologized but completely blew my mind by offering a refund as the cost of the dealership resetting the computer would be twice the cost of the oil change. There are sooooo many options in the area for quick car care, after speaking with Jack my mind was made up to never return with any of my vehicles. I am overjoyed to hear that Gilberto may soon be managing his own location, I will definitely bring my car to his store once it opens. In summation Jiffy Lube has never done me wrong but I recommend service and leadership training for Jack. As a manager associates will begin emulating his interactions and Im not sure if thats the best thing.Loyal and concerned customer
David Bowman
a month ago
They did a great job. Explaining what type of oil I needed as well as getting me done and on my way. Great job gentleman.
Paige Latino
5 months ago
Hands down the most professional and reliable Jiffy Lube in the area. Ben was amazing he went above and beyond to take care of a problem that occurred from other Jiffy lubes who kept referring me to another location stating " they didn't know what was wrong". Not only did he fix the problem, but he stayed late and came in on a Sunday to get the job done. He was honest, reliable, and was really able to communicate with me what was wrong with my car and how to fix it. I felt taken care and treated with the upmost respect like family. I will be 10000% returning for future issues/ oil changes as this location really knows how to get the job done RIGHT! Thank you so much Ben!
Travis Berg
6 months ago
Easily the best customer service I ve had at an auto shop. Everyone on their team is knowledgeable and makes the customers needs a top priority. They did a great job on my car in a timely manner. HIGHLY recommend.Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change
Meribeth Fuqua
2 months ago
These guys go above and beyond to help the customer. They also had numerous cars in line and were prompt, yet meticulous in getting everyone taken care of.
Kelly Bird
5 months ago
This was hands down the best experience I have ever had with any Jiffy Lube. They went above and beyond to help me, even fixing another company's issue. Thank you for everything!
Lorena Lima
6 months ago
I am very happy with their service. Super honest employees to take care of your car. They don't lie to you to get your money. Ben helped me giving an honest opinion about my car. Highly recommend this place.
Thomas OKeefe
6 months ago
Been getting my oil changes at the dealership because they were free with my lease, they always took forever and the staff always tried to sell me something I didn t need.Now that I m paying for them you guys are cheaper, faster and much friendlier.You guys are my go to now. Service: Oil change
Maryum Boyd
4 years ago
For starters, I love that this place is open on Sundays. That's very convenient when your schedule is jam packed during the week and on Saturdays. The person who assisted me throughout my oil change, Trent, was wonderful. He was very courteous and made sure my vehicle was in and out as quick as possible. With three cars there, it took about 20 minutes from start to finish on a Sunday afternoon. He was also very patient with me when I didn't quite know if I had visited before or what type of pill I use. I plan to come during this time and at this location again. Quick and painless.
Felisha Bull
7 months ago
Best. Jiffy Lube. Ever.Needed an oil change and an inspection. I was in and out and the guys were super friendly. None of the sketchy stuff other shops will try and pull over on women and I appreciate that.Just moved to the area and this is the only place I will be going moving forward! Thank you Ben!Service: Oil change
Dastan Aitzhanov
9 months ago
I recently visited Jiffy Lube and had the pleasure of meeting their remarkable General Manager, Ben. From the moment I arrived, Ben went above and beyond to ensure my experience was exceptional.Not only did Ben perform a thorough check of my vehicle s fluids and air filters, but he also took the time to show me the condition of my air filter, which was indeed in need of replacement. His transparency and expertise were truly impressive.What truly amazed me was Ben s thoughtful gesture of vaccuming the seats and washing my windows. It s these little details that truly set Jiffy Lube apart. The cleanliness of my car after the service was remarkable, leaving me feeling like I was driving a brand new vehicle.To top it all off, Ben provided me with an invoice and even applied a generous discount. His commitment to customer satisfaction is evident in every aspect of his service.Overall, I cannot recommend Jiffy Lube and their extraordinary General Manager, Ben, enough. The level of care and attention to detail he demonstrated throughout my visit was outstanding. I left feeling not only confident in my vehicle s maintenance but also appreciative of the exceptional customer care I received.Thank you, Ben, and the entire team at Jiffy Lube, for providing such a remarkable experience. I will definitely be returning and will highly recommend your establishment to friends and family.
Sergio Lopez (Lo)
2 months ago
These vatos are dope. Kind, customer service oriented, and efficient. Keep up the great work.
Richard C
6 months ago
Came here for an oil change today, September 23rd. The team working today was very friendly and changed the oil very fast. A lot faster than I expected. I will definitely come back to this location.