Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bethany Kothe
2 days ago
Tried to return a battery. Was told they weren't able to give us a refund due to not having enough cash on hand for $127 with the excuse that no one pays in cash anymore and they couldn't pull from multiple registers. Called another O'Reilly, they said they could and for us to show up. Extremely unhappy.
Aaron Cooper
a month ago
They have a lot of parts but lack some knowledge. My suggestion is go in ask for the part you need pay for it and go sit in your car with the part for 5 minutes. Then go back in and say this is the wrong part. Then they will do a little more research and get the right part. This will save you a drive home.
Ann Estrada
9 months ago
Just want to share how grateful I am to the young man working at the Castroville store. He was my heaven sent angel. I m in my 50 s not knowing much about fixing anything but when my explorer started like a champ omg. Thank you so much! I m from Uvalde, Tx and they did me wrong not helping me. They priced me a Mitsubishi alternator and sold me who knows what! I drive a Ford. Ty Castroville O Reilly. Ty young man!
Mary Reeves
a year ago
They are great here at the Castroville store. The employee helped me get the correct hose and some antifreeze and the proper oil I needed to be running. I was in and out and had no quams. I will definetly use them again and refer them to my friends.
Edwin Galeas
2 months ago
You need to train your employees for customer service
Christina Martinez
6 years ago
I am a woman who knows little about cars and parts but the employees are awesome in educating me on every little detail when I come in for parts and questions. They have amazing customer service skills and never fail me. They always have what I need and even help install the part if it can be done right then and there. Keep up the great work!
Michael Mills
5 months ago
Staff was very knowledgeable and helpful.
Heather Vela
a year ago
Quick friendly service. Love the young man who helped me named Gilbert! So focused on taking care of business and super friendly.
Devin Weirich
2 years ago
Staff is always friendly and helpful! Stock inventory is usually fantastic here though recently they have had some holes due to "delivery issues".
Denise Miller
2 years ago
Nick as the assistant manager has horrible customer service, he is the reason why I will take business elsewhere. Gilbert was fantastic and was very patient and helpful.
Ronald Noack
10 months ago
The staff are always willing to help you get what you actually need.
Treescapes Plants
4 years ago
FIVE STARS *****Alberto, Assistant Manager at O'Reilly's, Castroville, Texas has Outstanding, Superb and Phenomenal Customer Service.We had to change out our starter and instead of him leaving when he closed Sunday night, he stayed and kept busy working in his store until he was certain the part we installed would work on our truck.It's rare to find someone who would sacrifice his Sunday night to help see us off!My husband and I were truly touched by the sincere kindness and patience he gave us!May the Good Lord AND O'Reilly's Bless You and Yours for doing that!Thank You Much!Jamie and Karen
David Sweet
4 years ago
Called to verify in stock before driving 25 mins inventory wrong, had more expensive option but didn't want to match price. Lost $500 sale over $30 price match, inventory accuracy is off and now driving 1 hr to competitor
Joe Ojeda
3 years ago
Fantastic crew! Very courteous and professional. This is a great company and the friendly staff is evidence of a good comparing care of their employees.
Rueal Hinton
3 years ago
Very nice employees that take care of business you just don't see that often keep up the good work I just like to say thank you very much for your service
Tracy A
6 years ago
They have the parts I need, including random screws. Every O'Reillys I've ever shopped at has always treated me with respect, not like a girl who couldn't possibly know anything about cars. Always appreciate.
Martha Whitaker
5 years ago
Went to start my car dead battery called O'Reilly's talked with Elizabeth purchased new battery she sent someone to my house to jump my car went back to store for them to change it out for me. Awesome customer service and thank you again to Elizabeth and team!
Walter Hinojosa
2 years ago
Friendly helpful service. They know their products. They tested my chevy starter for free, starter tested serviceable. It was my battery cables.
J W
5 years ago
It's nice to see a big name parts dealer take a foothold in Castroville. Good hours, good selection of parts, and good customer service from what I can tell; military discount offered as well.
Multi Pro
2 years ago
Great placeMy go to place for all of my automotive needs.I do buy on Amazon but on somethings that you want a none Hassel lifetime warranty go here
Joshua Hicock
a month ago
Great service.
James Gamache
2 years ago
Staff extremely helpful and attentive. Well stocked store and very neatly maintained.
Leanne Currier
2 months ago
Good assistance on parts
Karenb65 Budd (Bahamama)
a year ago
Cristian was very knowledgeable for what I had help with on my car. Very clean and nice people.
Amber A
5 years ago
I'm not sure why the staff here always appears annoyed that you are there to spend money in their store. We could easily go other places so I'm not sure why the staff has attitude.
John Alcala
2 years ago
The staff needs to be replaced by people that are more knowledgeable, people that aren't afraid to come out from behind the counter and see to customers needs.
Rebecca Smith Parr
2 years ago
Staff very helpful and friendly and knowledgeable about products, fast and courteous.
Edward Munoz
a year ago
It was okay but th guy who was helping me out didn't want help u out it was said too me
Kitt Rodriguez
4 years ago
Employes always helpful & respectful. If you have expired coupon they will accept & you can get one on line for $10.00.
Gilbert Martinez
a year ago
They're okay with prices but they don't competitors items and prices which they should be better business for customers
