Chevrolet Service & Parts Center
4.4 (72)
2007 US-90, Castroville, TX 78009
(830) 355-2100
npchevy.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Chevrolet Service & Parts Center offers a range of auto repair services, including oil changes, with a focus on customer satisfaction and convenience. The center provides a clean and welcoming environment, wheelchair accessibility, and complimentary amenities like snacks and beverages. Customers can make appointments for efficient service and enjoy the friendly and professional staff's assistance.
Services offered: Auto repair, Auto parts, Oil change, Car maintenance, Tire services, and more.
Chevrolet Service & Parts Center Reviews Summary
Pros
- Efficient and courteous service, with a focus on customer satisfaction.
- Appointment system for timely service and minimal wait times.
- Clean and welcoming environment with complimentary snacks and beverages.
Cons
- Inconsistency in service quality, as seen in delayed wait times and cleanliness issues.
- Issues with accurate time estimates for service completion, leading to customer dissatisfaction.
Suggestion
Improve consistency in service delivery and provide more accurate time estimates to manage customer expectations better.
Positive Words
friendly, efficient, courteous, clean, welcoming, complimentary, professional
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Delilah Babi
a year ago
Service: A++Al F. PORTER SUPERVISOR seen me as soon as I drove up (what a gentleman) he was kind and quick to assist me and ask what I needed to be done before heading inside. My vehicle needed an oil change so I an set appointment for the A.M. (appointment is recommended if you don't want to wait more than 90 min!) Soon as I walked through those doors their friendly greeting and clean environment, free coffee, and snacks make the waiting worth the wait!!! (Coffee addict sorry I had 3 cups on ya thank you! Lol) I am sad to see the playroom for the young kids gone because I usually wait in there with my 3 kiddos (but it's okay because tic tac toe and hangman are our favorite games and all you need is paper and a pen:)) OOHH I finally even had my exterior car washed with a quick interior vacuum!!! (It's been months since they did that due to their car wash breaking down or some story l) HOWEVER, AL F. MY GUY MADE IT HAPPEN, CAPTAIN!THANK YOU FOR COMING THROUGH! Overall everyone is nice and friendly especially the sweet woman at the payment counter with the gray pixie cut (ROCK IS SISTA!) but AL F. made my day and experience a little bit better and brought a smile to my face just by being a gentleman keeping his word, and opening my car door for me..it's a nice touch in the Service department. THANKS, AL FOR MAKING MY DAY JUST BY BEING YOU! I'll be back as always and hopefully my experience is just as good as the last!
Jessica Thompson
2 years ago
Tony Medrano and Lorna gave us Excellent service. We will recommend North Park Chevrolet to all our friends and family.
Eric Gonzalez
a year ago
Bad experience. Left door panel dirty, stirring wheel sticky. Was told it would take about an hour, ended up waiting for 2:30 hours for an oil change. I would have left if told a more accurate timeframe.
Nydia Martinez
2 years ago
Went around noon on a Saturday for an oil change. Waited maybe about an hour. Not too bad in my opinion. I've waited much longer at other places.Very comfortable seating area. They have complimentary snacks and drinks.
TC Smith
2 years ago
It took a long time for a service advisor to greet me! No one came out to greet me when I drove up to the service advisor area; but, I noticed, each person who arrived after me was greeted while still waiting in their vehicle! What's wrong with this picture! Once I walk inside, I was ignored, and, it took another 5 min to service me! Wow, my first service visit on my new truck from NP in Castroville, not a good start at all!
Henry Wittenauer
3 years ago
The salesman were real professional. They didn't try to push you into buying something from them. They even wanted you to look around elsewhere. But me and my daughter looked around there and my daughter got her a nice Mazda M6 good price real nice running vehicle. I don't think she could have done better anywhere else. I recommend everybody going and checking out Chevrolet in castroville.
Rita Robertucci
4 months ago
Always friendly. Great service.
Newt Maxwell
2 years ago
My wife and I (Roxanne) have always been treated with the utmost courtesy and respect from Sales when we purchased our 2019 Traverse LT, to the Financing and especially Brandon Robbins in Service when we had to bring it in for servicing .We are beyond grateful. We recommend NP Chevrolet to everyone.
Sarahi R
5 years ago
Rolando was very helpful and friendly. He was able to answer all of our questions. He exceeded our expectations above and beyond. I Was able to get my car that same day!
Sammy Lee
3 years ago
Loved the service! We were treated great and they gave us the best deal I think I could have ever gotten! Highly recommend these guys!
K Hill
9 months ago
Very good experience. Easy check-in, good communication, and easy ride to and from the dealership on both drop-off and pick-up for my car.
Ron Alvarado
3 years ago
1st time there to have my Chevy Silverado Truck get an oil change usually I go to Domingo Vara but they were booked and it was going to tak 2hrs for them to get to it if I had them do it, so then I remember this Chevy Dealer just down the road from where we live by and called them up to see if they go by appointment or walk in and the girl said I can set you up for today if you like at 5pm and I said sure it was 4pm when I called and so we went and I was amazed at how there service and CUSTOMER service was so great plus the complimentary snacks they had for the people that wait there and coffee and also sodas plus the little ice machine maker that makes ice like Dairy Queen the soft ice and also a little play room for the kids as well in which sad to say Domingo Vara doesn't have that only the coffee and pan dulce(sweet bread) but only if you go early in the Morning to have the service done to it while you wait and if you get there later after that there's no more sweets and they don't refill them for the rest of the day, sad but true and so what you'll had out there now that really impressed me, plus there price on there Oil Change and tire rotation for a total of $55.00, in which it was cheaper with you guys than at Domingo Vara and then they washed my truck as well and they said that's what we do here and I was like WOW.....Most definitely you will got my BUSINESS from now on. THANK YOU GUYS AND KEEP UP THIS GREAT WORK AND ALSO GOD BLESS....FROM YOU GAINED A NEW CUSTOMER....
ORALIA LUNA
3 years ago
We purchased a vehicle on 2019 and traded it in for another vehicle from the Castroville Chevy Dealer yesterday. We had a pleasant deal with the car salesman, Steve.
palakabear
2 years ago
Cars posted are not available to drive. It's nice that they actually service the used vehicles b4 it goes on the lot. Just sayin' it would be nice to drive when you get there.
Kate_TYmoon ;p XxLuLuxX
2 years ago
Very nice clean and professional dealership got my truck in and out quickly even though they were full. Thank u
Pine Apple (Awesomee16)
5 years ago
If your thinking about going here Do It!!! And ask for Rolando he was very helpful and understood what we were looking for!! Defiantly recommend!! And don't forget Ask for Rolando!!
Larry Snyder
a year ago
When you tell a customer that a loaner is available if you need to keep my vehicle longer than a day and then say no, so long and I'm keeping my $$
Claudia G
2 years ago
Love the service and how much they care. They take the time to show you around and prices are great.
David Blum
2 years ago
I got my Chevy Volt serviced here they loaned me a Bolt. The service experience was very good.
Albert Desrosiers
3 years ago
Service is always excellent and employees are friendly and very knowledgeable. I reccomend North Park Chevrolet every time I get the chance.
Wesley Archuleta
3 years ago
A great dealership where you are treated like family. Sales associate Rolando Village Villasenor was a pleasure to work with
Bill K
3 years ago
Northpark Chevrolet is hands down one of the best dealerships I have ever purchased from! They are car people who care about their cars and their customers!!
Guadalupe Vera
2 years ago
The man who helped me was very patient. And kind to me. I think his name was James. He was a sweetheart.
Jaime Medina
3 years ago
Fast and helpful service when we bought our new truck.
Glenn
2 years ago
Marlene is excellent to deal with. Very fast and honest.
Riss
3 years ago
I loved that they washed my car with my oil change.
Valentin Galindo
3 years ago
Courteous and professional. Received my vehicle in a timely manner
kenneth pleasant
3 years ago
very professional experience. the team of Andrew and Jason did wonders for us .
John Madrigal
2 years ago
Best place to come for service on your vehicle and also to buy a vehicle..
Arnoldo Vasquez
3 years ago
It was a good experience. They took care me .