Caliber Fleet Solutions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  AnLee Brown
2 months ago
My experience with this Caliber Collision has been unparalleled. And that s not a term I use lightly. Everyone was friendly, Ashley walked me through every step of the process and was so warm every time I talked with her. Cody took great notes of what needed repairing and even worked with the Mechanic for me on my concerns. He was very responsive and even made me a quote for my next repair (unrelated to this accident.) I was a restaurant manager, so I know a thing or two about customer service. The level of care and communication I received from the team here was amazing. I m absolutely coming back for any future needs. I ve already recommended them to a coworker the day after I received my car.You can tell the people employed love their job and stay for good reason.Also thank you so much to everyone behind the scenes that also worked on my vehicle. I may not have met you personally, but I promise you ve had a positive Impact on my experience.

  Brody Casler
a year ago
***This review has been edited from its original, view below for the original review***After expressing my displeasure of the services rendered with the service tech and ultimately the manager, the shop took my car back in and corrected the issues, even going as to respray my body panels twice due to color variances with the paint.Overall, it's unfortunate that it was necessary to visit this body shop twice for an issue, but they made it right. And for that I am grateful. I will update the review to give it 4 stars. If this hadn't been such a debacle, and my car had been taken care of initially, this would be a 5 star review.Original review:I'd recommend giving other shops your business before utilizing this one.I've used Caliber Collision in the past on other insurance claims on my vehicles, both shops were located in the Houston area. Both times the shops were attentive and communicated well and I was incredibly impressed with the work they had done.This shop was the exact opposite experience. Incredibly poor communication, each time I got an update, I was the one calling the shop. It took over 3 weeks from dropping off the car to getting it back for a bumper replacement and paint work, and upon receipt, the paint is already chipped in multiple spots. In addition to this, I'm now missing a piece of the bumper that was on the car originally.This shop gets 3 stars, as they color matched the paint very well, but the slew of other issues keeps me from giving them a better review.

  Mike Rochelle
7 months ago
I just picked up our Suburban from our friends at @caliber collision in Carrollton! Garage doors are not very forgiving, but they fixed the passenger door like new WITHOUT replacing the rear quarter panel! Their expert body man took on the challenge of recreating all the body lines and did an expert job! Thanks for your excellence and for finishing it on time and on budget!Cheers, Mike and the DFW Rochelle s!Service: Painting

  Jimmy Menke
8 months ago
Caliber collision did my repair in a very timely manner, worked with me, and my scheduling, communicated with me very well, and did great work on my repairs on my truck. I highly recommend a Caliber Collision, in particular this location, with Michael as the manager.I highly recommend them.Service: Body & Trim

  Brian Withem
a year ago
DO NOT GO HERE!!! I will start with the fact that I am an I-Car certified Technician and have been in the automotive repair/service industry for over 15 years. Brought my vehicle here because of the high reviews and because I have worked with the adjuster years ago at another store so I thought I was in good hands. I Had my 2018 VW Passat GT repaired here and I am not impressed. Took over three months (parts delays, completely understandable) when I went to pick my vehicle up I was shocked at horrible the quality and craftsmanship is. Trailing arms bolts were not torqued or even tightened down(safety right?),the tail lamp does not fit In The quarter panel properly( I was told it s because the correct lamp is on back order, which it but but it is exactly the same damn shape!) belt molding is bent up, rear bumper not attached properly, new shock already leaking, the lower quarter panel/pinch weld zone was not even finished. There where (and still are!!) multiple bolts/trim clips MISSING, overspray on the roof, wheel well splash guards missing almost every clip, trim painted over, and the vehicle wasn t even cleaned before delivering it back to me. I took it back the next morning and was texted later In you come pick up when you are ready . The second time picking up I looked it over briefly and STIll within 2 seconds was able to find the same stuff wrong! This place should be embarrassed and ashamed they let this caliber of work leave the shop. Pure laziness and general don t give a f&$@ attitude. Hold yourself and your technicians to a higher standard. It s shops like this that give the industry a bad reputation. If you want your vehicle repaired correctly DO NOT GO HERE!!!! EDIT: after getting my vehicle home I found even MORE damage!!! The passenger door panel is trashed, multiple clips broken, exhaust tip is bent, front bumper is cracked, half of the trim they removed is damaged. This shop is a joke!!Services: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Welding

  Michael Song
7 months ago
Number one, top quality, first class service. Cody and Michael were great to work with and don t forget Ashley, good customer service skills. My repairs were done promptly, and I received my car totally satisfied with the repairs. The interior was immaculate, like a new car, the exterior was pristine. you guys should clone your representatives, they re good! I wouldn t hesitate to recommend your company to anyone needing your services.Services: Painting, Electrical

  Porscha Carroll
a year ago
I had a parking lot accident in February and needed to use this shop through my insurance. I was very satisfied with my visit, Michael (my POC) was very attentive by regularly communicating with me about the progress of my vehicle throughout the way. The repair took approximately 3 weeks but their work is high quality. They also gave me a complementary interior cleaning which made my 2011 feel like a 2015! Would definitely recommendUpdate: had an incident where my car wouldn t start and my battery had died. The roadside personnel asked me if I had recent work done because the clamps on my battery were loose. I called my POC to inform him of the issue and he was rather defensive while denying any responsibility. I can t say who or what was at fault but that phone call could ve been more pleasant.

  Satish Kumar
3 months ago
The crew at Caliber Collision, Carrollton, TX right from the reception to the technician were a team working together. I had a seamless experience and would recommend this to anyone looking for repairs on their cars.

  RACHEL CASTLEBERRY
6 months ago
They were very friendly when I dropped the car off. I was not cool with being called "honey bunny" when I called to check on my car repairs and left with nothing but did'nt make a scene as I was trying to get my car and get the eff out of there. .Then I received a notice from my progressive app that my car had 1 day left before repairs were complete. So, I called Caliber and they claimed my insurance never sent the estimate and they had never even started to repair my car. However, I later found an email to them from Progressive where my adjuster sent Caliber the estimate.I hate liars.I'm now left with no choice but to drive my BMW hundreds of miles in the condition it is (part hanging off and dragging the ground) as i cant afford to tow it that far to a collision repair shop in the city I'm moving to.I pick up my BMW 428 i and its on E. There is a substance that was spilled and drained down my car from the door. My rear drivers tire was flat and I literally have the receipt where i just purchased those tires in August so why is it flat, what the eff did they do in my car!!!?????????. I dropped my car off freshly cleaned and nothing wrong with it besides Collison repairs that were needed yet my car mysteriously added mileage its self, used 1/4 tank of gas, flattened its own tire and spilled substances on itself without a human.GO SOMEWHERE ELSE!!!This is not a professional business, this is a low class Hoodlum business with a cooperate name attached to it!!!!!!

  Shamil Henriquez
2 months ago
Ed was super helpful! My car looks even better now than it did before the accident. If I have to go to a body shop again, I'm going to Caliber Collision and I'm asking for Ed to handle my car. Thank you!

  cooper lowery
a year ago
Caliber Collision is an exceptional automotive repair shop that I would highly recommend to anyone in need of quality car repair services. From the moment you walk in the door, you are greeted with friendly faces and a warm welcome. The staff is knowledgeable, professional, and takes the time to listen to your concerns. They work with insurance companies to make the process as seamless and stress-free as possible. I appreciated the regular updates on the status of my repairs and the timely completion of the work.Overall, I had a fantastic experience with Caliber Collision and will definitely be returning if I ever need any future repairs. Their commitment to customer satisfaction and quality workmanship truly sets them apart from other automotive repair shops.

  Eduardo Rojas
a year ago
This collision center did not do a good job, if you can go somewhere else do so. We had a small damage on the rear LT quarter panel. They didn't even replace it correctly, not only that, they left the old quarter panel and clips, and garbage in the trunk. Along with this, the vehicle didn't need a wheel alignment but they did one anyways and left it even worse than when we brought it in.

  scott schulstad
10 months ago
Caliber Collision did an excellent job! My car had hail damage from a storm in March 2030. Their shop is clean, and the staff is courteous and efficient. They worked closely with my insurance carrier and kept me informed. They completed the work on time and on schedule.Service: Body & TrimService: Body & Trim

  Scott H
8 months ago
Although I don't like the reason why I have to bring my car into Caliber for work (because of a collision or wreck), I know I am always in good hands with the quality, professional behavior, and excellent customer service from the moment I walk in to weeks after the repair is done (they have done follow up reach outs to make sure everything is still satisfactory with the repair).I cannot recommend them highly enough. Cody was an amazing technician and Ashlee was incredible with her customer service. They both made it clear what the next steps were in addition to providing knowledgeable answers to every question I asked. They are both valuable assets to the company.

  Wes C
10 months ago
Don t hesitate to bring your vehicle here. The staff is professional, polite and set proper expectations right from the start. The repair was done on time and looks great. Very happy I chose Caliber for my repairs. You can rest easy when these guys are working on your car.Service: Body & TrimService: Body & Trim

  infiniti __alex
10 months ago
For the most part enjoyed working here, a few MAJOR HICKUPS ethically and morally at this location but some talented body worksman in the industry are employed here and I was happy to work along with you all and see the process of Repairing a wrecked vehicle. Thank you (train was the most annoying part of getting to this location lol)

  Azy H
8 months ago
Topnotch service, and friendly personnel. The repairs were done to my satisfaction and much quicker than I had anticipated. Four days! Cody, Michael, Ed, Will, and Ashlee, were welcoming and addressed all my concerns. Caliber Collision in Carrollton does excellent repairs and provides outstanding service.

  Jason Strong
11 months ago
Caliber repaired my BMW to perfection! The panels they painted blended with the factory paint on the rest of the car. You can t tell the car was ever painted! I can t say enough about the manager Will and his team. They were so easy to work with. I ll use them again for sure!Service: PaintingService: Painting

  Marsha Jackson
7 months ago
Great service. When they tell you, they are going to have your vehicle ready, it's ready. The quality of work is wonderful. I highly recommend them. Thanks Caliber.Service: PaintingService: Painting

  Leah Easterwood
a year ago
I went to Caliber Collision for an estimate on my vehicle. I was greeted & felt welcomed by Cody. He took his time going over the damages I had to my vehicle & explained the repair process. He was friendly, knowledgeable and provided excellent customer service. If I ever get into another accident, fingers crossed I won t, I would surely comeback and want to work with him again!

  Mariah Bowen
8 months ago
Talk about turning a bad accident into a great experience. Just wanted to give a shout out to Laray!Laray was my rep and she was so understanding of how stressed I was about my only vehicle being tied up at the shop. I know it wasn t her job, but she was so sympathetic and understanding about how frustrated I was with my whole wreck experience with my insurance company.My rental went great and I actually got my car back exactly on time which I was really worried about. 10/10 for Laray!Service: Body & Trim

  Michael Wu
a year ago
Update: They we re able to speed things along a bit and offered to cover half the cost of the collision, which was later covered in full by the other person s insurance. I would say that they try their best to be communicative, but the level of workload makes it difficult. I do think that they could improve that so the customer knows their options and can make decisions accordingly. I ve updated the review to 3 stars but I d really like to give 3.5.Colby is great and professional. Unfortunately when they took my car, they said it would be about a week. It is now more than 2 weeks past that and they are telling me I can only get it early next week. This is an issue because I have been paying car insurance on my rental car that has added up due to how long the car has been in the shop without repairs finished. He said they sent a Camry bumper instead of a Corolla, and they needed to reorder it, and Colby was out sick last week. However, there was no communication of this while Colby was out and they have just been holding my car in the shop without working on it due to that. Something like this should have been communicated even if Colby was out. Though Colby is pleasant to work with, the overall situation and handling was pretty bad and I m now on the hook for a lot more rental car insurance than I expected.

  Rick Davis
4 months ago
Staff was very knowledgeable. Our car was fixed the first time. This is my go to shop

  Michael Ewing
11 months ago
When I got my car back, EVERY SINGLE COIN AND SPARE DOLLAR WAS ABSENT FROM MY VEHICLE. I had about 5 years of change from purchases and lucky finds on parking lots- All gone. I even had a very torn up $1 bill in the bottom of my center console, it was taken along with other papers I had in there. Every time I get in my vehicle now, I feel like a victim of theft, BECAUSE I AM!! I highly recommend you either pay your workers more so they will not steal out of customers cars, and caution any future customers from choosing this location for repair. They may fix your car but they will break your trust. Sincerely, a 2016 Kia Soul. >:(Service: Body & Trim

  Tawan Puryear
8 months ago
Wonderful experience with staff they made me feel comfortable upon arrival. Completion date was given and they delivered on time. I fully recommend them for your car repair needs.

  Michael Carriveau
a year ago
Needed body work from being rear ended. Cody, Michael and the receptionist were great. Got me a rental car, and had the whole repair done in one week and it looked like new. Would highly recommend.Service: Body & TrimService: Body & Trim

  Tyler Cooley
10 months ago
Michael is the best he was very nice and knowledgeable. He took care of all of our concerns and made the stressful situation of a car accident not stressful at all. Michael is the best and caliber does amazing work. Quality repair so it s like it never happened. If you need car repair work go see Michael at caliber collision in Carrollton Tx!!! nService: Painting

  dabennetttx
5 months ago
not ready when promised, not kept informed, paint was close to a match, but not enough to tell it isn't different than the rest of the vehicle, other items requested to be taken care of while they had my vehicle were not completed as promisedServices: Painting, Body & TrimServices: Painting, Body & Trim

  D Fitzgerald
7 months ago
*** Shopper Beware of Calliber Collison - Lewisville ***Mike Lewis (Service Rep - Lewisville) was horrible. I dropped my 1500 Ram on 8/8/2023 and he didn't begin looking at it until 8/11/2023. 3 days it just SAT there! From 8/11 to 8/21, there was POOR communication and Unfulfilled promises of delivery dates on a BASIC WINDSHIELD repair. On 8/21 I asked if I could pick up my vehicle to bring it to another shop and MIKE REFUSED TO RELEASE my vehicle to me. I finally escalated to my insurance company and they had a resolution in 48 hours.*** Shopper Beware of Calliber Collison - Lewisville ***

  Angie Kamhuka
2 months ago
Great customer service did a meticulous job on repairs to my Ford truck