BLUE RIBBON HEAT AND AIR

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Porter
a week ago
I'm thrilled with the exceptional service provided by Blue Ribbon Heat and Air. As a family-owned and operated business, they brought a personal touch to their service. Not only did they respond promptly with same-day service, but they also took the time to explain the necessary repairs in detail, which I greatly appreciated. Their pricing was fair, and the quality of their service was top-notch. I couldn't have asked for a better experience. Highly recommended!

  Zachary Amaya
5 months ago
Trey was so great! He was very informative and explained everything he was doing showing me how my furnace works. He went above and beyond my expectations. Will definitely be using him again and he is a good communicator very responsive on the phone. Great work!!!

  Ray Olivier
2 months ago
Trey and Preston were fantastic and let me watch everything they did and educated me while they did it! Very friendly and helpful. I ll definitely be calling them anytime I need help with my AC.

  Ancy Walsh
3 months ago
Trey did a great job getting to me quickly when the heater at my business went out during a cold spell. He was honest and and did not try to sell me on expensive new equipment. Great service.

  Conor Habenicht
4 months ago
Trey is a straight shooter and won t try to sell you on services you don t need. He helps you understand the actual mechanics of the problems you re facing and the options you have. Had a great experience and found a company I can trust.

  charles DOWNS
2 weeks ago
Trey and his crew did an excellent job repairing a twenty year old unit. I d recommend them to anyone for great service and technical skills.

  sek415
9 months ago
I called Trey at 3 pm and he fixed our AC unit really quickly. Other businesses would not come out that quick but he was so fast and had great prices as well. He showed our dog some love too and was a great guy overall. I highly recommend him to anyone. If your AC goes out or you need other work done he is your guy.

  Anne-Lise Sellers
8 months ago
I honestly don t know where and how to start as I don t know how this company can possibly give the time, attention, and respect they offer to each and all of their customers. But they do and much more than that. I have never experienced anything like it, and it is the most refreshing and reassuring feeling.I dealt with Trey, the owner of the company and from the reviews I am reading today, I can see he was successful at spreading his business model/philosophy to all his technicians: something that is extremely rare and can only be obtained by true leaders: the ones who share not only their knowledge, but also and most importantly lead by their very own actions.In few words, below is what I experienced with Trey:1. Responsiveness: he called me back within 20 min,2. Timing: He came as soon as he possibly could. In my case it was the same day.3. Punctuality4. Knowledge: Using facts and science, Trey s knowledge is impressive.5. Professionalism and Respect: Trey took the time to show me what he was checking and why, sometimes taking pictures for comparison.6. Transparency: When patiently educating me, my trust in him quickly grew high as he was SHOWING me the cause of my issues.7. Honesty: He never tried to oversell me anything8. Dedication and patience: Trey worked with my issues until he was sure I was 100% satisfied.9. Fair pricing: Who would have guessed, after such a wonderful experience, that his fees would be as reasonable and competitive as they were.I wish there were more companies like Blue Ribbon Heat and Air of Carrollton. I wish more business owners were like Trey: with such a business model/philosophy, he is sure to build a strong and lasting relationship with his customers while giving his technicians the satisfaction to work for a company they can be proud of.Thank you TREY!Service: A/C system repair

  chad marshall
8 months ago
Blue Ribbon is amazing. Trey communicates very well and explained what was going on with my AC unit having issues. He charged less than expected and got us back up and running fast. I ll def use him for any future issues.

  Kristy Howard
8 months ago
Trey was fantastic to work with! Quick response, honest feedback, and was able to get our A/C replaced quickly. He has even guided us on what we can do to help the AC during these crazy Texas summers. We ve worked with him for years now and highly recommend!

  Craig H.
8 months ago
I'm thrilled to give Blue Ribbon Heat and Air a glowing 5-star review! Trey's visit to my home was exceptional. His helpfulness and thorough explanations made me feel confident about the services provided. His friendly demeanor even extended to my furry friend, which was a delightful bonus. Thanks to Trey and the team, my experience with Blue Ribbon Heat and Air was top-notch!

  C Ahn
a year ago
We chose to go with Blue Ribbon based on their response to a negative review. Trey was straight up, and we could tell he was honest and not just out to make an extra buck. That's what we needed. We'd been having issues with our AC that was replaced back in 2020, and we didn't want to use the same guy because we knew the issues stemmed from his lack of quality, honesty, and professionalism. In October we reached out to Trey who assessed our whole system. He made some recommendations that we moved forward with, and fast forward to December, we are extremely happy and thankful we went with Blue Ribbon. They resolved the issue and more! Trey and his team are extremely knowledgeable and professional. They know what they're doing/talking about and do a great job for real good value. Blue Ribbon has gained a loyal customer. We recommend going with Blue Ribbon.Services: A/C system repair, HVAC duct & vent repair, Heating system installation

  Ashley Robitaille
10 months ago
Joel our tech was wonderful. He quickly diagnosed the issue and got us set up so the house was cooling again. He recommended maintenance things we could do as well but we never felt pressured to do them. Affordable pricing. We will use again :)

  Collin Biggs
9 months ago
I had isues w/ the fan on the exterior unit. Trey came out same day and provided exceptional service. He walked me through the entire service process which isn't typical and I appreciate the level of detail and transparency. I highly recommend Blue Ribbon Heat and Air to anyone looking for honest and exceptional customer service and repair.

  Jasper Purvis
9 months ago
I have been using Blue Ribbon Heat and Air for over 5 years for my home and rental properties. Trey is always very professional, has fair pricing, and gives great advice. He doesn't try to sell you items and services that you don't need. He is on time and responsive especially in the summer time when he is needed the most. Blue Ribbon is always my first and only call when it comes to my heating and air needs for my homes.

  Kara Scott
8 months ago
Trey was a lifesaver today! He was responsive, on time, and super professional.He repaired our AC quickly and for a very reasonable amount. If you want an honest, knowledgeable HVAC repair company, look no further!!!

  Noor Panjwani
9 months ago
I called Trey at 9am and he promised me a timeframe between 1pm and 3pm the same day. He was actually here earlier than that. Provided same day service in this horrible Texas heat. He wanted me to see exactly what was the issue while he investigated the problem, I really appreciated that. I actually got to learn a bit about my air conditioner. He was very honest, great personality and trustworthy. Look forward to hiring him for my future air conditioning needs. Thank you Trey.

  Arlene Joya
8 months ago
Trey came within 2 hours of when we called him. He was efficient, prompt & honest. We will call his company again should we have another issue and recommend them to our friends.Service: A/C system maintenanceService: A/C system maintenance

  Kylie Obriant
8 months ago
Trey is the absolute best! He has a great professionalism to him and always arrives on time to do the job! We as a company couldn't have asked for a better person to help us with our Heating and Air needs!!Services: A/C system maintenance, A/C system repairServices: A/C system maintenance, A/C system repair

  Teresa Suleiman
a year ago
We use Blue Ribbon regularly and we are always happy with the service. Joel went above and beyond to make sure we understood what was happening with our AC unit and to even explain how the parts functioned. He then took us step by step through different options for making our equipment run better, but never made us feel like we were forced to do anything. Superb service and will be requesting him each time we use Blue Ribbon.

  Raelene Douglas
a year ago
Had an Issue with AC at home. Called Blue Ribbon and spoke to Trey who s a really nice guy. Family owned Business since 1964 with high ratings! Jeff came out same day and replaced a bad 7.5 Cap to get my AC working again within minutes! He explained what the problem was. Great service and friendly, down to earth people. I plan to call them again and highly recommend their service!Raelene Douglas - Carrollton, TX.Service: A/C system maintenance

  Tram Vo
7 months ago
This establishment is amazing. My ac filter kept getting wet. I kept calling my original ac guy to come out but kept standing me up. Finally I found blue ribbon. They came out on time fixed it & my problem is gone! Love them! Totally recommend their professionalism!!!Service: HVAC system maintenanceService: HVAC system maintenance

  Ian Christner
9 months ago
When I first decided to replace my 25+ year old HVAC unit I wanted to shop around and compare pricing, options, and etc. like any homeowner would do. The first thing everyone checks is pricing. It's a natural thing to do. Unfortunately, when quoted prices get lower your wallet will feel better but your confidence in the product/services may dwindle. I can confidently tell you that is not the case here.What can I say about Blue Ribbon Heat and Air? Let's start with the quote. I talked to a few HVAC companies in my area that all boasted high reviews and quality products/services. What made Blue Ribbon Heat and Air stand out? Their assessment/processing of my situation, dedication to quality assurance, pricing that beat the competition, and how they treat you as the customer.They're not trying to sell you a new unit right off the bat. They understand that there could be some underlying issues that may cause your unit/home to be less efficient than what your unit is capable of keeping up with. They want to address other issues that could end up saving you thousands in the long run. It doesn't stop there, though. My particular issue was a climbing electric bill as a result of my inefficient and dated unit, but I had other issues (noisy return, fair/poor air quality, failing indoor unit mounting, etc.) they fixed along the way. The best part is I didn't ask them to fix these issues. Their process already involved fixing these issues. If that isn't quality assurance then I don't know what is. The owner and crew were all extremely knowledgeable, courteous, and diligent. The best part was every time I spoke to anyone involved in this I was treated like a human being and not belittled or talked down for any lack of knowledge. Blue Ribbon Heating and Air will see you eye to eye and treat you with dignity and respect the entire time.Finally, I cannot recommend them enough for the work they've put in. They've built a high quality, respectable brand that you can trust will get the job done in a timely manner for an amazing price. They will treat you like a person, and will not try to sell you what you don't need. They will make sure you are happy with the entire process from start to finish. They will ensure their product is appropriate for your home. Save yourself the headache of second guessing services, pricing, options, etc. Go with Blue Ribbon Heat and Air!Sidenote: I have 2 Sun Conures (Ollie and Bruno) that absolutely loved meeting Trey. They loved flying to him and just chilling with him while we discussed business. He was a great sport about having 2 quirky birds perch on him!Services: Heating system installation, HVAC duct & vent installation, Install AC, Thermostat installation

  Tiffani Allison
3 weeks ago
Very friendly and professional. Gave me a lot of information as he worked. Appreciate the thoroughness!

  Debbie Goodwin
a year ago
Trey Tucker is probably the best AC guy I have dealt with. He was was prompt, friendly, and very knowledgeable. He explained everything to me as he went through the diagnosis process for my AC. He was honest and affordable. He also did a great work for my Dad. I will definitely use him from now on.Service: A/C system repairService: A/C system repair

  bishal acharya
7 months ago
Trey, the hvac tech, displayed easy going demeanor & great quality of work during his service. It was a prompt & seamless experience while my ac unit broke amid Texas summer last week.

  Charlie Hagan
8 months ago
Very satisfied. Responded same day. Walked me through options. Great install of a new unit. Crew respectable/fast and went above and beyond setting foundation for outside unit and hanging ducts. Held follow up meeting 1 week later to ensure quality and performance. Also explained maintanence and helped registering warrantee.

  Evan Redd
5 months ago
Very helpful and knowledgeable crew. Clean in their work and affordable! Very satisfied. They installed the best equipment of today.

  Crystal
a year ago
Blue Ribbon is the best. After a disappointing experience with another company, Blue Ribbon Heat and Air came to the rescue. My tech, Joel, was prompt. He was knowledgeable, professional and went the extra mile to help me. Thanks for the great experience!Service: Repair HVACService: Repair HVAC

  Rob
a year ago
I can't remember who I spoke to, but when I called I spoke directly with a technician, not just someone behind a desk that wants to set up an appointment for a week from then.Unfortunately they were not going to be able to send someone quickly, but instead of making an appointment for next week the gentleman asked what troubleshooting steps I had taken and gave me some suggestions. He was so helpful that I called back a couple hours later after I had discovered something and he gave his adjusted advice. Although he didn't directly solve my issue (turns out it was the sensor in my condensate drain) I wouldn't have been able to solve it myself if he hadn't been so helpful. Without even charging me!I will definitely be using Blue Ribbon for any service I need in the future!