Jerry's Chevrolet of Burleson Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gerry Goodman
3 months ago
Can't present an unbiased review ,due to conflict of interest. The new acquisition, albeit getting off to a rocky start ,will be a premier gm facility ,suggest any leary customers of liking or disliking the former Lynn Smith Chevrolet to give a try !

  Robert
9 months ago
Rebecca was absolutely great from start to finish! I felt like I was a long time client of hers. She kept me updated the entire time my vehicle was getting serviced. She presented me with multiple options and gave me tips on how to better maintain my vehicle. I communicated with her over the phone, via text and email and she was always prompt with her replied. Trent also did a great job checking me out and running through the inspection report. This is by far the experience I have ever had getting work done on my vehicle. They are the definition of customer focused/oriented service.

  Aaron K
7 months ago
I was a long time customer until I went in to look for a new truck. Lynn Smith serviced my truck for years and were only willing to give me $5k for trade in on my truck that KBB had trade in value of $20k. Not only that, but they told me it was due to my truck having a transmission issue. Since they they were the ones servicing my truck, this truly shows their incompetence. I won t ever come back here for service or to buy a vehicle. Happy with my new Ram.

  Jon Wallace
6 months ago
Took my car in for a break job. I told them that the rear defrost wire came off back window and asked what it would cost to fix it. I was charged $169 for a DIAG to see what was wrong!!! What are you talking about, I told you what was wrong. Then was told the back window would have to be replaced. I declined bc it was stupid expensive and had no idea I was going to get charged for DIAG. I should charge y all bc I already diagnosed it. Won t be back for any kind of business.Service: Brakes

  j whitsett
11 months ago
Highest praises to Lynn Smith's Service Dept. (especially Dennis Williams and Risha Valentine) We found ourselves 300+ miles from home with a dead lithium battery for our Volt. We left our car with Lynn Smith and drove rent car home. GM said it would be 2-3 months to get the new battery. During all of that long wait, we were constantly kept up-to-date by phone calls from Dennis. The battery arrived in 2+ month and was instantly installed but Dennis wanted to test it for several days before sending us out on the road again.Since this is our favorite car EVER, we so appreciate all the care and attention given to getting it back in tip-top shape.If you have need of Chevy repair, you won't find better place than Lynn Smith Service Dept.Thanks to all who made this bad situation into a good one.Service: Electrical repair

  Nelson Sticka
8 months ago
Scheduled just an oil/filter change for a Sat morning.-In and out in about an hour-SA wasnt familiar with price matching or that my vehicle used 6 qt not 8qt-SA did offer slight discount-oil/grease marks all over driver side door and steering wheel-no topping off fluids-(windshield washer fluid very low)-no courtesy wash-MPI not in color so cant easily see areas that were of concern.

  Carl Caddell
6 months ago
Would 0 stars if I could. Simple oil change caused tire sensor problem, they changed the wrong one, then caused a check engine light to come on, etc. Will not use ever again!

  Amy Lantrip
10 months ago
The service department was able to fix a recall on my truck as well as a traction control issue in a very timely manner. My service advisor Rebecca kept me updated and informed every step of the way!Service: General repairs & maintenanceService: General repairs & maintenance

  Clenton Collier
7 months ago
Excellent service, communication, pricing, notifications, and friendliness. Great service. The problem I was having showed I needed a new battery. The service department confirmed and replaced the battery. It was completed quickly and I was notified the car was ready for pickup. Kyle was extremely helpful and courteous.Services: Electrical repair, Auto maintenance, BatteryServices: Electrical repair, Auto maintenance, Battery

  FunnyMan69
10 months ago
Advisor was very nice just didnt hear from him very often. Almost had to leave my truck longer because even though it was agreed I could pick up my truck late due to my work schedule, I tried calling the front to make sure before closing to let them know I was on my way and none answered.

  Kathy Wages
a year ago
My Malibu had issues when I parked. I shifted it into park and a signal would display stating "Shift to Park". My husband took my car to Lynn Smith and they repaired the issue within 3 days. Lyn Smith provided a shudder that brought my husband home within 15 minutes of his arrival. We were notified a part needed to be ordered. On the third day the car was ready for pickup. We have a warranty that covered all charges. Rick, our Service Tech, was informative and professional. We are very pleased with the service that Lyn Smith Chevrolet provided. I have had many oil changes and regular maintenance and I am happy with their with this company.Service: Oil change

  Craig Wingate
a year ago
Go see Robert at Lynn Smith, he will treat you right, & get you the very best deal for your trade-in, & make you a great deal on a new car. We bought our Trailblazer in September 2022, & couldn t be happier, FYI getting 30 mpg in town driving, 38-41 on the highway.

  Taser308
a year ago
As always great service. Had brake issue diagnosed within an hour. The parts were on hand and the repair was completed within 2 hours. Shawn and his service staff are always a pleasure to work with.Service: BrakesService: Brakes

  Willaim Dohrwardt
a year ago
Fixing a dent on the right-front panel above the tire went very well due to someone hitting my car while shopping. Cannot make out where the dent was after pulling the dent out rather than replacing the part which was in not readily available. The color is a perfect match.Service: General repairs & maintenanceService: General repairs & maintenance

  Abigail Trevino
a year ago
Was told the wait was 2 hrs, got a shuttle to a nearby shopping center. Never got a call or status on my vehicle so I had to WALK back to the dealership only to find my vehicle was ready for who knows how long. Communication was absolutely disastrous. Never had such an awful experience at Lynn Smith.Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  Edye Williams
a year ago
Dennis Williams and his team in the service department went over and above in finding the problem with our 2022 Chevrolet truck and repairing it to our complete satisfaction. Dennis researched the problem and found what was wrong whereas another dealership we had previously taken the truck to said there was nothing wrong. We can't say enough about how well Dennis treated us and took the time to listen and take care of the issue. We would highly recommend Dennis and all the service team members at Lynn Smith Chevrolet!Service: Steering & suspension repair

  tony williams
10 months ago
I went in for my scheduled appointment a bit late, but my service advisor told me it was fine and informed me of the cost and if there was anything else he could look and I got my truck back in under an hourService: Oil changeService: Oil change

  kimberly heck
2 years ago
We were traveling through Texas and had made an appointment at Lynn Smith for some routine service on our Silverado 2500HD (scheduled at this dealership based on reviews). Had a great experience! The scheduling and pre-arrival follow up and check-in was excellent. Greeted immediately by the Service Manager and we walked out to the truck to confirm the services to be performed. Services were completed in a timely manner, and everything was re-reviewed before departure. Great service center.Service: General repairs & maintenance

  June Scott
a year ago
I recently moved here. I had a recall letter about my headlights. Everyone was very helpful and polite. The decals were put on and they called me and I was very glad it was done so fast. Thank you

  Red Lady
2 years ago
My first time here and I will definitely be back! I recently moved away from my previous dealer, so was worried about finding a good dealership on my brand new GMC truck. They were very good to me, even though I didn't buy the truck from them. Nice waiting area with coffee and spotless work bay. I will be back!Service: General repairs & maintenanceService: General repairs & maintenance

  Princess Disney
a year ago
I made an appointment online. The next day My husband shows up for the appointment at the scheduled time of 9:00am. He was told that they hold your vehicle for 5 DAYS before they can look at it. Who can be without their vehicle for 5 DAYS?My husband was told he was phoned right after the appointment was made on the same day to verify the service and then he would be informed of the holding period for the truck at that time.Tara did not phone until 8:10am the following day. My husband was already in transit to the appointment, only to be informed of the 5 DAY holding period for his truck when he arrived, no service performed whatsoever.Tara had called my phone number. There was no record of the dealership calling until 8:10am the following day.My husband missed work, earned no money, AND paid the exorbitant high cost of gas driving to the appointment due to no one calling us until the next day to inform us that the service department would keep his truck for 5 DAYS!!Service: Auto engine diagnostic

  Jon Sim
a year ago
I brought my truck in for an engine diagnostic scan for a random misfire code. The service team could not find the source of the problem or have any confidence on the next procedure to try. I paid for a diagnosis but i left with no resolution.Service: Auto engine diagnosticService: Auto engine diagnostic

  Stacy Alexander
2 years ago
Great service, quick responses! Unfortunately our truck ended up being a total loss, but I would use Lynn Smith again if needed. Ken was great to work with and made the process a lot less painful than what I was expecting.

  Roy
a year ago
Brought in on time, took longer than expected. When I got home I seen greasy finger prints on Door handle and door. I did notice on my steering wheel little grease. I had to clean. Next time if there is a next time I'll check better before I leave in not so much a hurry.Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  Lori Weisheit
a year ago
The service department gentleman that waited on me was very professional polite and attentative to what I needed done I haven t had that quality of service since Leigh left! Hang on to him quality employees make a differenceServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Brian Coppage
a year ago
Fantastic job by Miss Risha Valentine and the Mechs! Brought my 16 Colorado Diesel in for brakes, fuel filter change and DEF . I wasn't expecting it completed the same day but was pleasantly surprised that it was. Kudos to the entire team for the exceptional turn around time!Services: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  Jerry Caplinger
2 years ago
I particularly appreciate Ricky A..'s authorization of rotor resurfacing after the mechanic failed to observe a definable fault. The operation of the braking system was definitely smoother on my trip home. This may have saved me a lot of consternation in the future in trying to solve an intermittent failure.Service: BrakesService: Brakes

  R Williams
a year ago
Very friendly and fast service. My dealer is to far and another I tried using 3 times and had awful service so, I tried here because a friend uses them and talk highly of Lynn Smith. They were fast and professional!!

  Scott Riley
a year ago
I called the service dept. last minute and they got me worked in. Risha was so helpful and let me know as soon as my truck was available. I even got some paperwork done in the waiting room.Service: Oil changeService: Oil change

  Rhonda Christensen
a year ago
Awesome service from drop off til pick up. Kept me informed about my truck. Very nice service rep. I will be back.Services: Tires, Oil changeServices: Tires, Oil change