Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  alec henderson
a month ago
My experience was absolutely amazing the team here is so supportive and patient with my decision making and also helped me at every obstacle. I have never met a dealership that works so hard to support the customer. No one was pushy. Everyone was straightforward.No one forced me to get something I didn t want it. Everything was done at my own paste I really enjoyed my experience, and I will be telling everyone come here for their vehicles. @ Anthony brandyberry

  Melissa Cortez
2 days ago
I recently purchased a 2023 Dodge Charger GT from Lithia Chrysler Dodge Jeep Ram FIAT, and I couldn't be more pleased with the entire experience. From the moment I walked into the dealership, I was greeted with professionalism and exceptional customer service.The sales team at Lithia Chrysler Dodge Jeep Ram FIAT was knowledgeable, patient, and went above and beyond to ensure that I found the perfect car to suit my needs. They answered all of my questions thoroughly and made the purchasing process smooth and hassle-free.The 2023 Dodge Charger GT is a fantastic vehicle - it's stylish, powerful, and it s going to be a joy to drive. I feel like I made an excellent choice, and I'm grateful to Lithia Chrysler Dodge Jeep Ram FIAT for helping me find the perfect car.I highly recommend Lithia Chrysler Dodge Jeep Ram FIAT to anyone in the market for a new vehicle. Their commitment to customer satisfaction is truly commendable, and I will definitely be returning for any future car purchases.Thank you, Lithia Chrysler Dodge Jeep Ram FIAT, for a wonderful car-buying experience!

  Max Mac
3 weeks ago
Dear Dealership Lithia,I am writing to bring to your attention an urgent matter regarding the 2023 Pacifica Limited that I purchased from your dealership on 03/23/2024.� I have already send email to dealership sales manager Anthony on Monday i.e. 03/24/2024 but no acknowledgment email received.After the purchase, I drove the vehicle to Dallas to share the excitement with my family. However, at 11pm, at approximately 280 miles( out of 280 miles approximately 50 miles drove by dealership) into my journey, the vehicle's sensors failed, rendering the car completely inoperable. This unexpected failure not only inconvenienced me but also caused embarrassment in front of my family, as a brand new car should not encounter such issues.This incident traumatised me and my family & which also makes me believe that dealership sold me defective vehicle which is completely unacceptable and inappropriate.Due to the unforeseen breakdown, I was forced to quickly arrange for a rental car to ensure I could fulfill my work commitments. The rental cost incurred amounted to approximately $300-$400. This unexpected expense, coupled with the disappointment of a malfunctioning new vehicle, has left me deeply dissatisfied with the purchase experience.On Monday 25th March 2024, waited until afternoon but no response from dealership, so I went to them and explain the issue they are not ready to accept that they vehicle has any defect, after spending 30mins I met Manager, he arrange me another vehicle to drive and assure me to take care of this and also assure me he will refund rent a car & towing expenses which incurred. And said he will personally follow up with other dealership and get the vehicle to college Station from Dallas.Today, morning I received a called from dealership asking the status of my vehicle and also asking me to re turn the loaner vehicle.� As no proper coordination within team one says they will take care and other calls ask what's going on. And when I went today to return loaner car and claim my expenses it was said dealership will not pay I need to call chysler,� this make me more frustrated, I'm running around people is this the right approach? I'm not trying to be rude but is this the way to hand this issue and as a customer is my mistake that I trusted� choosing chysler and your dealership over other brands and dealership available I'm market?In light of these circumstances, I kindly request the following actions from your end:-Arrange immediately / refund all expenses incurred.-I seek either an exchange for a fully operational vehicle or the voiding of the contract.-Reimburse me for the expenses incurred in securing the rental car, totaling approximately $300-$400 & $160 for towing.� This reimbursement is essential to mitigate the inconvenience and financial burden caused by the unexpected vehicle malfunction.I understand that unforeseen issues can arise, but as a valued customer, I expect prompt and satisfactory resolution to this matter. I trust that you will prioritize this request and ensure a swift resolution to restore my confidence in your dealership's products and services.Kindly take a note:- I return loaner car today i.e. 28th March to Mr. Anthony and used uber services to return home.- I have return my 2023 chysler key to the manager at dealership lobby.Syed Ahmed

  Matthew Marshall
3 weeks ago
My new car experience was an extremely fast and efficient process. My Sales Consultant Albert was wonderful. Very polite and helpful. Albert even brought the car to me to see if I like it! Also, his General Manager Sonny was helpful throughout this whole process. He didn t waste any time getting me the right deal. I m very pleased with Sales Team at Lithia Dodge and I love my new car.

  Marsha Matcek
a week ago
The service people are always friendly and professional. This time they forgot to reset the 'change oil's light, but took it in and resolved the matter quickly. I bought my car 9.29.09 and purchased the lifetime oil changes, I'm sure no one expected me to keep the car this long, but it's a great little car!

  Karla Baker
3 weeks ago
I've bought 2 vehicles here in the last few years and have had great service. Jake Huff is super easy to work with and always recognizes me when I'm in for pm services. The service guys are always very friendly and helpful. I usually have my dog with me and everyone gives him pets. Definitely recommend making an appointment in advance because they are always busy!

  Kory Russell (DJ Kory With a K)
3 months ago
I just bought my 2nd vehicle through Lithia on 12/16 after trading in the first vehicle I bought 2 years ago from them. I wasnt looking at a brand new truck but a used one thinking that s all I could prolly afford. Filled out an online inquiry after getting one of my free oil changes done and immediately barely pulling out of the lot Z as she prefers calls me and convinced me to come back and I did. I explained I just didn t think I could afford a brand new truck when (this shows you know your inventory) took me straight to a gorgeous Ram 1500 with 15 miles on it. With my credit I didn t think it was going to happen but she really pulled out all the guns and after all the rebates and discounts they gave me I drove off the lot in a dream truck that I could afford and was very satisfied with the price I paid! Want a good deal? Ask for Z and if it can happen she will make it happen! I m giving 5 stars for the service and hard work put into making an impossible deal happen! I will buy from here again

  Pam Evans
3 weeks ago
Stopped in to get my first oil change. We were asked pleasantly how we could be helped. The service man greeted us politely, took my information and keys. Told me it it would be around 45 minutes. In less time, he approached me with a smile and handed me my keys thanking me for our time. Fast and courteous service!

  Joshua miller
a month ago
So I'm going to share my experiences with the service department. On a positive note everyone is very friendly. On 2 out of the 3 times I've tried to go up to have my oil change the wait time is just ridiculously unacceptable. I'm not even talking about walk in... I've always scheduled appointments and was told once it was going to be at least 2 hours and once I waited over 2 hours and just gave up. I feel this is a little ridiculous for a rather quick service with an appointment.Updated post 2/7/24I once again scheduled an appointment, which has to be done through an online system it seems (I would assume you could drive up and schedule the appointment in person but I'm not sure). There is a recall for my vehicle so I scheduled the appointment for mid-morning and took off of work. When I arrived the gentleman at the counter was once again very friendly, I believe his name was Mr. Castillo. He apologized to me but told me that the online system overbooked their service department. He told me that I would have to make another appointment for almost 2 weeks out! I'm just extremely frustrated with this process.... I wish someone would have called me once you realized you were over booked so I didn't waste my day. Mr Ahmad, I've reached out to you by phone and left you my number, give me a call and please.Update 3/14/24Once again another frustrating trip to the service department. I made another appointment for an oil change and recall fix. Took off work AGAIN and even showed up a little early for my appointment. It still took almost 4 hours for an oil change and a 20 minute recall fix. I know it should only take 20 minutes because I read the recall info issued by the manufacturer. Overall the people behind the desk were polite (except one asked me why I thought the recall would only take 20 minutes...I was very tempted to ask him how long it would take to see what he would say) but this service department is terrible. In their rush to try and get me out of there I didn't even get any paperwork stating what was done to my vehicle in the almost 4 hours they had it. I honestly believe I'm going to write off the oil change package I've purchased and never return to this service department again.P.S. I've never heard back from anyone from this department after calling and leaving my number . Guess they don't care, looking at you Mr Ahmad.

  MIKE ALVARADO
5 days ago
The worst and unorganized dealership I have ever went too. On Dec 8 2023 i called to schedule my car to get the recall done. The recall consists of a Cadillac converter and 2- o2 sensors. I was told in Jan 8 the parts were order. I was told parts were in on March 1st. I showed up and they said we used your parts on another car. They had to order the parts again. I was told once again my parts were in. My service appointment was on Friday April 12th, and it's going to take 3hrs. I dropped it off at 730 am. I called at 3pm bc I never received a call back. They said we don't have all your parts in, we have to order the remaining parts. I asked for a rental amd was denied a rental. Finally on Monday April 15th a hr before they closed my car was ready. Finally check out, then they don't know where they parked my car. This experience was a awful headache and I will NOT, EVER ,go back to this Chrysler dealership in College Station, Tx. They didn't even offer a apology for what happened. At least a free oil change, or something.I had to put a bc IT would NOT let me put any.

  Taha Rahman
a week ago
Riz from service always takes care of my family and I! He is very knowledgeable when it comes to cars.

  Tyler Gregg
2 weeks ago
Truck was fixed quickly but there was zero communication on the progress. I had to leave work and get a ride to the dealership to find out the diagnosis and then obtain another ride the next day to see if the truck was fixed. Luckily it was.They have an app they do not respond in and no one will answer the phone at the dealership. This was excellent at explaining everything. He seemed to be over worked with minimal help. Mostly a dealership management problem and not a personal work ethic problem.

  David Castillo
a week ago
AJ was one of the best sales people I have ever met did all he could to help me and got me into the car I wanted. if you want to do business with someone do it with him and his dealership they are amazing.

  Patricia Fernandes
3 months ago
Long story short, our company vehicle was in this place for 6 MONTHS with transmission problems. They never called us because they had a wrong phone number, they never gave my driver a form to sign when dropping off the vehicle. They never had an estimate OR a diagnostic ready. My fleet manager called them twice to check on the status and they said they were waiting on approval.We decided to take the vehicle away from there and take to a different shop and all of a sudden they said they have been contacting us and we will have to pay for storage fees. $4k!!!! I asked for the diagnostic and they DIDN T have one!!! I asked for an invoice and they TYPED in an email with amounts, not even a professional formal invoice. My tow truck was waiting there for hours and they wouldn t release the vehicle before paying for this storage fee. They simply wanted me to pay the amount without any proof of estimate, diagnostic or NOTHING. Tried to negotiate with the manager and he did it for $1,5k. Wow great discount. But it s not a discount when all they did was steal time and money trying to cover for their mistake. ZERO effort. ZERO Work! I paid for parking lot, that s so ridiculous. I do not recommend getting service there at all! I ll be calling dodge customer service and hotline as well.

  Jorge Sanchez
a month ago
I just bought a 2022 dodge ram 3500 with 65k miles from Albert Vazquez they assured ne it was a "CERTIFIED" vehicle but there was a lot of problems with the truck and they didn't even clean it. They dared to tell me it was a "CERTIFIED" truck and it had dog hair.The oil in the truck was as dirty as their lies and they told me it had a fresh oil change as if I hadn't had a truck before. I took the truck back to get it fixed which they had for 3 days and all they did was connect the windshield washer hose and a "software update" on the transmission issue. Rudy from services wouldn't answer my call or at that return them when I asked so,I'm going to leave a picture of how my oil was so you people can have your own opinion. When it comes to warranty work they avoid anyway possible to do it but when you have to pay out of your pocket they find every little detail to charge you 2 or 3 thousand dollars on your truck. Please people if your going to buy from them check out your vehicle and every little detail or don't even buy from them

  Kristina Colis
a week ago
Watch out with this dealership they are scammers rips your money keeps asking for more and more down then don't fall for it sold me a truck with issues the next day spoke with them gave me run around didn't want it back wanted to give me an old Ramada from back all seat ripped etc lied to bank about me I wonder just to get me approved to my 3500 down had to be back and forth be very very careful I'm gonna make sure there higher managers know about them the 2 people Vickie and Jacob got fired i wonder why. SCAMMERS......No stars from me but I had to put one to leave one was reading Max review same situation with me wow .

  Bill Peel
a month ago
When I went to pick up my vehicle, the "routine" 54,000 mile check up had not been started. They had the vehicle all day. When I asked the Service Manager about it, he stated that they had a "new customer service representative" who checked me in. He had not processed the work order properly. I had to pay for an Uber ride from the dealership ($20) and ask a friend to return me to the dealership at the end of the day. I then had to wait while the vehicle was "quickly" (less than 30 minutes) serviced. I received no text message updates during the day other than the initial one to say my vehicle was being serviced. This is very disappointing. There was no sense of CX other than the high sense of urgency of the Service Manager to fix the problem when I arrived.

  William Henry
a month ago
You have a problem with scheduling. Over 3 weeks ago I scheduled my Lithia Lifetime synthetic oil change for 11:30 Mar 1st. I arrived at 11:30 and turned the keys over to one of the service manager workers at the desk. 2 hours later, my truck was still sitting where I'd parked it. Unacceptable! 2 or 3 years ago, you didn't require an appointment and it never took 2 hours to do my oil change. Did I mention that I must drive 2 1/2 hours to visit this Lithia dealership? It's the closest one to Nacogdoches, where we live.Once you got to it, it was quick and complete in 20 minutes or so. No apologies or excuses were given. You've got a problem.

  Andres Ruiz
4 months ago
I need to speak with someone about why it is taking a week to run a diagnostics on my car. I dropped the car off on Friday 12/8. if it was not for me calling everyday I would not even have an update. Today 1is 12/13 and my advisor is telling me that she will not know anything until the end if the week. Which means then comes the weekend and if my car needs warranty repairs, who knows when I will get the car back. This customer services is not very good. Something needs to be done. I tried calling to speak with the service director and they will not put him on the phone. please feel free to call and discuss.

  John Deisher
3 months ago
Yesterday I had an appointment at 10am for an oil change. Dropped my keys off and the service guy said I was good to go. An hour later I checked in with the service desk and they said they didn't have my information and it would be another 2 hours before my my car would be worked ok. So I asked to reschedule, they booked me in today at 9am, I live out of town so it's annoying to have to come back in but I moved some errands to accommodate. Get there today and check in and the service member tells me it's going to be at least two hours before they can finish my car, at least! They said it's cause the old software they use allowed overbooking but last year they said they were switching software so I don't really believe that they magically fixed it.so now I have an appointment next Friday since as I mentioned I live out of town. Was looking at buying a charger to replace my car but if it means dealing with this service department I won't do that. Use to be a really good service department, been coming here for 10 years. I guess all good things must come to an end.

  Marjorie Hopkins
a month ago
Our Fiat has a lifetime warranty, Dodge offered those in 2012 when we bought the vehicle. EVERY time we go in for warranty work (Our info is in their system) they act like our warranty is fake and that it does not exist. We have copies on hand and keep one in the car for this purpose. In NOVEMBER we had an issue begin and took the car in. We were told the axles were back ordered and that they would let us know when they were in. We called last week and my husband spoke with Anthony in parts who verified they had one axle and were getting the other from DFW. He then spoke to Rudy who said to bring the car in Wednesday and they would do the repairs. He spoke with Rudy again on Thursday who said they were getting the warranty work approved and the car should be ready Friday or at the latest Monday. That the repair took 3.5hrs. We called Monday, no answer and could not get a human on the phone. We called this morning and after a combined 20 minutes on hold were hung up on. Then I called the sales department and asked for a human being. I finally spoke with Raiz who said he would find Rudy and call us back, I asked to stay on hold. He finally got back on the phone and said the one axle was in but the other had a ship date of 3/14!!! 3/14? We were told the part was in and the car would be fixed by 3/8 or 3/11? Lithia please be honest about repairs, time frames etc. Why have we been without a vehicle since 3/6 when the parts are not even in site.

  Bradan Eudy
3 months ago
I scheduled a time to bring my truck in which was under warranty. I loaded into onto a trailer and drove over an hour to bring it because the warranty they told me would cover towing it DOES NOT. Once I got there I asked where to unload it. They told me to just find a place. I explained the truck would not start and I was pulling a 40 foot trailer so it was near impossible for me to weave through the cluster of a parking lot. I was told to go look around and just find somewhere. I got no help, no guidance. Nobody cared enough to even get up out of their chairs after I came back inside twice asking for help. I ended up just leaving. Horrible service, nobody cares.

  A C
2 weeks ago
Terrible.....to keep it short ...98% of time no one will answer the phone, if someone does and says they'll call you back. Will NEVER happen..!!! I RECEIVED MORE CALLS ABOUT PURCHASING MY TRUCK, THAN UPDATES ON IT...They had my truck for eight months and didn't repair anything including the parts coved by my extended warranty, which by the time I retrieved my truck from them had EXPIRED....CALLS FROM THEM WANTING TO PURCHASE MY VEHICLE STILL CONTINUES TO THIS DAY.....

  Kylee Onick
2 months ago
I had the pleasure of working with Anthony (AJ), Sonny, John Eagle, and Coy in my car buying process. They made the process of buying a new vehicle as a first time car buyer a breeze. Unfortunately I did end up having some issues with my vehicle very shortly after buying however, they were quick to bring a solution and helped me with everything. I would definitely recommend anyone who is looking to buy a vehicle to come here as I will most likely return whenever my time comes again.

  Cody waller
a week ago
The dealership and service department took great care of us. They communicated well and got things handled quickly and us back on the road.

  Macie Seale
a month ago
This has to be the worst dealership as far as service goes. We brought our truck in on a Tuesday and hadn t heard anything by Friday. When we called we couldn t get an answer from the operator much less the service department. When my husband finally reached a manager on Monday he couldn t find our truck in the system. They replaced our radio about 2-3 months ago . It quit working a month later. When my husband finally got a hold of someone he was told it was now the amplifier which would be an additional charge, we said no. I would not take my vehicle back to this dealership for anything.

  Claude Sims
2 weeks ago
My experience in the service department at Lithia Chrysler was very helpful and positive. The service manager, Rizwan Ahmad, was extremely knowledgeable about the issues that I had been having with my Dodge Ram pickup, and prompt in completing the task. Thank you for changing a disappointing situation, into a rewarding experience. Claude

  Casey Gentry
4 months ago
BEWARE REMOTE PURCHASE I purchased a vehicle remotely from Lithia Chrysler Jeep Dodge RAM. The buying process was fairly easy, but the dealership was not transparent with the condition of the vehicle. I had requested a detailed view of any existing damage on the vehicle and I was sent a photo of one scratch on the passenger side door but told that everything else was in great condition. However, when the vehicle arrived, there were multiple dents and scratches on the passenger door, multiple dings on the bumper and inside trunk panel, and a huge scratch on the towing cover plate. My glove box had been incorrectly reinstalled after replacing the filter and fell completely out onto the floorboard when I opened it to get the manual. I was able to get the glove box installed properly, but when I followed up with the dealership regarding the unexpected damage I was essentially ghosted.UPDATE: I had the vehicle for two weeks before it started leaking fluid. Now, I'm told I have to replace the turbocharger entirely because it is damaged. That is going to cost me $3500. Any dealer worth doing business with would have done a thorough investigation of the vehicle before selling it.

  Penny Alexander
a month ago
Most everything was fine, except, for the amount of time it took to get the 5month/5000 mile checkup done. I even had an appointment. It was at 1pm. I did not get my vehicle back til 3 pm. Ever had it take that long before

  Collin Smith
5 months ago
Was told Tuesday morning they can't do oil changes without appointments. So I made an appointment for today and show up 10 minutes early. Was told oh your waiting with it? We are an hour and a half or more backed up for oil changes. Like how is that even possible at 9 in the morning when i was told the other day they cant do walk ins. Why make appointments to tell people that. The service department is way to small for the volume they do here. Once I use all my 4 pack of oil changes I won't step foot in this place again.