CARSTAR Kollision King

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Damaris Dominguez
2 months ago
Totally recommend!! Great service!They did a great job with my truck, look like brand new. Loved how daily updates were being provided. Definitely 5 stars before and after photos

  Chris Castillo
2 months ago
Great work. Daily txt messages made it a breeze. Constant contact. Vehicle came back clean and in great shape.

  Edward Guerrero
3 months ago
Where to start. I have been a customer (unfortunately) at KK for 10+ years. The first thing I did once I found out my vehicle needed to go into A body shop was call and ask if Smiley was still employed. I was told he is enjoying retirement! However, the rest of the staff is all the same. Same great service, and results. I took them for their word. They advertise that they take the paperwork out of the equation so the customer is less stressed. Not the case. I had an appointment scheduled to take my vehicle in, my insurance is the one the made the appointment to have the vehicle dropped off. My appointment day arrived and I showed up and none of the ladies in the office had a clue as to why I was there. Then they proceeded to tell me that no insurance company has called and that they were sorry that my insurance company lied to me. You should have seen the ladies face the minute I told her that she didn t need to lie, I was on a 3 way call with my insurance when they confirmed my appointment at this exact location. Once that awkwardness was over with we moved to the next process, I was supposed to leave my vehicle so that it could get an appraisal and then get repaired. The lady in the office had a different idea. She wanted to do an out of the pocket estimate so I could take it to the party that was at fault. Unfortunately that is absolutely backwards as to what my insurance wanted. My insurance told me that it will take a while because parts are on back order. I said that was fine not a big deal. Carstar said they would have the vehicle ready in a handful of days (5 or so). Of course it took about three weeks. I got a phone call on a Wednesday to tell me that they hadn t started working on my vehicle because they were waiting for the parts to come in, they had arrived so my vehicle will be ready on Friday. I said awesome. Then Friday I got a phone call saying that the wrong parts were ordered so the vehicle should be ready tomorrow so it took three weeks to get the wrong part and now your telling me y all can get the right part in one day??? I didn t hold my breath. About a week later they did receive the right part. They informed me that the vehicle was ready for pick up. Let me tell you the vehicle was NOT ready for pick up. I went in and wow, the quality and workmanship was horrible. You could see the sanding lines from the body filler through the paint. The paint had so many imperfections including cloudy, and multiple sections of fish eyes. They didn t even tape off the rubber seal on the back tail gate so paint was literally flaking off. A dent that was apart of the accident wasn t even touched. The parts that they waited for were not seated properly on the weatherproof seal so the seal literally flapped around. Then as I am continuing my inspection I notice that the shark fin antenna is not straight, it s pointing to the right of the vehicle, I go up and touch it and its as lose as can be. I look at the supervisor in disbelief. Then we get to an area where there were dents on the body line and the body line was still not straight. Going back to the part where they say they handle all the paperwork. When they called me to tell me my vehicle was ready I was told I only needed to show up with my deductible. When I got there they wanted a check from the insurance company. I was so confused, I specifically told both the body shop and my insurance that I will not be dealing with anything. They need to talk to each other and the insurance will directly pay the body shop.I cannot believe that they were ok sending a customers vehicle out like that. This is not the Same great service, and results. I refused to pick up the vehicle. I let the supervisor know and he said he would have it corrected. No one should have to point all that out, that should be apart of their outgoing inspections. I am concerned that my vehicle will start leaking since all the seals were not installed correctly. Hopefully the 2nd time around they will spend more time ensuring that the vehicle gets fixed correctly.Services: Painting, Body & Trim

  Ricky V
3 weeks ago
Great Shop, Team is amazingly experienced and know how to wow customers.. Love my car again

  JOE Sanchez
a month ago
Best customer service kept us informed every 3 days very professional and repairs on truck excellent highly recommend

  Wyntter Sheppard
9 months ago
They had great customer service and support. They let me know when the car was in the shop, what parts they were waiting for, and when the car was ready for pickup. We did have to bring the car back for one minor thing, but it was fixed promptly within a few minutes of being there. Thanks for the great experience!

  alma izaguirre
3 weeks ago
Highly recommend!! In and out! Efficient service and great customer service. Great team!

  Deidara Martinez
5 months ago
Changed my appointment without permission, then go and say it's just an estimate appointment despite the fact I had already taken it over to the estimator. Complete waste of time it wasn't even a hard job for them to do.

  benwei zhang
8 months ago
My car hit the front bumper and they fixed it for me, but I didn't have any lights on the dashboard before I drove over, after they fixed it, there was a hood open signal light, I believe they will fix it and return it, they service is good

  Cassandra Matkin
a year ago
I had a great experience with Kollision King. I went in for an insurance claim on my truck. They turned a not so fun situation into less of a headache. Smiley was so helpful and went the extra mile every interaction I had with him. The staff was friendly and professional. I highly recommend doing business here.

  Jesus Guerrero
3 months ago
Awesome customer service by Crystal.Very attentive and knowledgeable.

  Silver eagle73
6 years ago
GREAT PLACE TO TAKE YOUR VEHICLE FOR QUALITY WORK BEEN COMING HERE SINCE 2001 THANK YOU SMILY AND ALL THE GUYS IN THE SHOP

  Marissa Kuri
7 years ago
I have been taking my car to them for years since my accident. The quality of their bodywork and customer service is superb. They have done major and minor repairs on my vehicle and each time I receive it, it looks as though I just drove it off the lot! While my car was or is at their shop, I always receive friendly updates on the status of my car. Their work is fast and done right. They are very professional and helpful. If you're looking for great auto body repair with a lifetime guarantee, stop by this shop. You won't be disappointed.

  Patricia S
10 months ago
We recommend Carstar to our friends and family now. They were professional, friendly and provided great customer service with answering all our concerns.

  Charlie Charles
8 years ago
Great service. Had no issues at all with them. My Vehicle (Dodge Challenger) was returned as if accident had never happened. Ismael "Smiley" Rodriguez was very professional and helpful to the very end. I would highly recommend them to anyone looking for collision repair work. I would definitely be a repeat customer.

  Lisa Alvarado
4 years ago
I was in a minor car accident and what I thought was minor repairs ended up being a huge fix! Smiley and the staff at Kollision King literally had my car back to looking brand new! The quality of work and the customer service was the best I ve received in Brownsville. Thanks again, Kollision King!

  Weston Wilhite
6 years ago
I got both my wife's car and mine done here. We got our cars looking bran new after they fixed all the hail damage to it. Amazing work done by professionals at a great cost. I wouldn't take any of my cars anywhere else (you can't find work like this in the valley)

  luz Castro
5 years ago
I have been going to Kollision King for years. Always friendly, fast, and professional. Just got my car back today, for a minor fix, and I am totally satisfied with their work, once again. I would not take my car anywhere else. Thank you Smiley!

  Nicole Llamas
7 years ago
I have been taking my cars (and family's cars) here for years. You can trust that you are getting high quality work at an honest price. It's a huge plus that this is a family owned local business. Can't beat the quality or the service.

  Nathaniel Rodriguez
5 years ago
Quality of work and customer service is second to NONE. Good luck going to dealerships and finding the same level of attention to detail and satisfaction. I've never taken my vehicles anywhere else. Just ask for SMILEY!

  Christian Pardo
2 years ago
Took my new truck for some paintless dent removal, Chris helped me out and gave a real good price. Great quality and great customer service.Service: Body & TrimService: Body & Trim

  Rosalinda Vela
3 months ago
Thank you! Super fast service!

  Desert Rocks
12 years ago
Kollision King did a great job of repairing my damaged vehicle. I am a "Winter Texan" and did not know where to turn to get my vehicle repaired. I did some research on the internet for iCar Certified repair shops and found Kollision King. Victor and Smiley were honest and dependable. My car was repaired fast, done right and looks beautiful. Kollision King has a lifetime warranty on repairs. I also plan to have some more work done here as I can feel this business is trustworthy. If you are looking for a collision/vehicle repair shop in the Brownsville/RGV area, stop by or call this body shop and speak with Victor or Sonny.

  Jese Coria
3 years ago
Great bodyshop in Brownsville, highly recommend

  David Belleperche
7 years ago
As they say you get what you pay for. These guys are a family business and they take pride in their work. They are very professional and are knowledgeable about automotive paint and body repair.

  SnM B
2 years ago
Can't publish on the quality of work yet cause I took my vehicle over a month ago and I still haven't gotten it back... every time I call they keep telling they sent it to the paint shop last week (eve though it's been two weeks already) and still nothing.. they take too long!

  Cindy Santos
4 years ago
Very professional and they did an awesome job on my vehicle!! I highly recommend Kollision king.

  Nathan Gonzalez
2 months ago
Oxxana is the best rep!

  Monica Gil
3 years ago
Amazing work and wonderful staff. Kollision King made my vehicle look new again after my car accident. 10/10!Service: Body & TrimService: Body & Trim

  Laura Cortinas
a month ago
Professional excellent work