Nissan of Boerne Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Sprouse
a month ago
If I could give half a star I would for their service center. Went back 3 times for the same sensor, they still couldn t fix it. Both times I had awful service. Called to ask to speak with a manager about the issue twice and never got a call back. Sent the manager an email explaining the situation and never heard back. Won t ever go back.

  cut the check
2 months ago
The owner Umer Khawaja is cheap and full of himself. He rips off customers at his gas station on blanco road too. He doesn't care about quality he cares about lining his pockets.

  Damone Johnson
3 months ago
You will be taken care of like family and with respect. Good service with multiple waiting areas, snacks, drinks, and a nice TV to entertain. Their is also a children's play room with toys and a TV.

  R2 Gmail
5 months ago
Big turnover in the service department. But, the level of service seems the same. They've got a lot of workers standing by the entrance bay, but no one does anything to welcome you or help until you go inside. Not like BMW or Mercedes...but am I expecting too much....I don't think so.Here's some more Irony -- I sat there for over an hour waiting on vehicle inspection prior to registration, no one said anything until after service. Days later I get multiple calls....do I want to trade in my car? Am I interested in buying a car? Do I want to sell my Nissan ! Each call, I suggested they update their tactics and pose these type of questions while their customers are there sitting around for hours waiting on them to service my vehicle. Each time the lady called she sounded like she was eating or chomping on a wad of gum or Taffy only to reply: " sure" and then hang up.

  Austin
7 months ago
In regard to the Service Department:Prices are higher than others in the area. Billboard outside says $35 for an oil change yet that doesn t include their required oil filter change (add an additional $40). Very misleading on their part, buyer beware. Many of the service advisors seem overworked and assume who has been checked in and who hasn t. Should probably check on everyone and make sure they have been helped before assuming.In regard to the dealership:Very forceful approach to selling cars and the car salespeople try to keep adding packages to your potential car. Went with a friend to help them buy a car and I felt like we were NEVER going to leave that place, until we finally did. Never again.

  D Todd
6 months ago
Service. Deceptive. Scheduled online for a package described as oil change, rotation, and multipoint inspection, for $79.95. When I pulled up they said $79.95 AND $24.95 for rotation, because my vehicle required synthetic oil. Nowhere was this noted in their online selection, based on MY vehicle. It's not the money, it's the deception. I wil have my local mechanic take care of my car. No longer trust Nissan. And I will not buy another car from them.Service: Oil change

  Jeralyn Hathorn
9 months ago
Worst service department I've had the misfortune to visit. I took my truck in for a service engine light. They looked at it and ordered a part. When I went back to have it installed the service advisor argued with me about whether I had a warranty, which I did. Then the part was the wrong one. I live over an hour away so 6 hours and 250 miles and my truck still has a service engine light on. Also, the 3 different service advisors I talked to before today no longer work there so there's some real issues going on. UPDATE: Later in the day I find out that they did in fact have the correct part, sitting on the shelf in the parts department. A 3rd trip will be required to have it installed. When I spoke with the service advisor she lied about it and the Service Manager was supposed to contact me "first thing in the morning". I have been calling all day to set the appointment to have it installed but the call consistently goes to hold, then after 15 minutes goes to voicemail. I've also left another message for the Service Manager with no reply. So much for customer service. This dealership seems to be imploding! I know I'm not the only customer but I was raised to treat each customer like they were the most important one. It's bad enough that every, single time you call you can't get ahold of anyone, but then to be ignored and not be able to set an appointment. The hold song seems like a slap in the face when the guy sings about being on hold and hoping it doesn't take all day for someone to answer, over and over again, and then they don't answer at all. At least he sings it well.

  Adriana Diaz de Leon
9 months ago
5 star review for service advisor Jordan H. We had an unfortunate issue and he went above and beyond to assist us. He went out of his way to take over and find a resolution for us while maintaining great customer service all along the way. He took the time to thoroughly explain the situation to both my husband and I, listened to our concerns, and took action. Thank you Jordan.Service: Air conditioning

  Mary Kay Brand
a year ago
Boerne Nissan has always provided stellar service. I am greeted with a smile immediately as I drive to the service gate - always welcomed and treated with respect and efficiency. They are my Nissan Family with excellence of care and attention to detail, very thorough - exceed my expectations every time. It was no different with Chris this last time. I appreciated his attentiveness and good nature. I know that I am in safe hands and that is priceless! Amazing team. Thank you! Nissan Thank you, Chris!

  Sarah Mashburn
6 months ago
I went to get my inspection there because it s so convenient to my house. They were fairly quick and when I got to my car after they completed the inspection THEY ALSO WASHED MY CAR

  Geo-T Pav
a year ago
We have had our vehicle serviced here for many years. Richard does a great job keeping you informed of items to be addressed. Parts can be difficult to get, but have patience they will get it in, get it installed and get you back on the road as soon as possible. Take some quarters to use the vending machine if you an on waiting around.

  Joe Torres
10 months ago
Buyer beware! I purchased an Armada at Nossan of Boerne for it's towing and carring capacity only to find out a year later that I was given a vehicle with the wrong tires with much lower weight and speed ratings. When I brought this to their attention, they simply brushed me off saying that the sticker on the driver's door was irrelevant... I pull a travel trailer with my family in the vehicle and our safety was compromised by the lack of inspection pre-delivery of my vehicle. I don't see myself buying a vehicle here again EVER!....

  David Cheney
a year ago
Jonathan in the service department took care of us 100% very pleased with the outcome on our Nissan Sentra. They went above and beyond to take care of every issue we had with the car. Thank you very much Jonathan.

  Amberlynn Hill
11 months ago
Today I went there and felt ignored I did not use my normal guy and the guy I did used only texted once with the inspection no other updates no one came and talked to me I don t even know his name of who my advisor was. I just hope I never book with him again.

  Ted Mathis
a year ago
I ve been taking my Nissans here for service for the last five years. They do a very good job and the prices are reasonable considering you re dealing with a dealership. And as is common, they always recommend additional maintenance services that might or might not need to be done. But they never high-pressure you to have these services done right away. I wish they had a true dedicated express lane for oil changes, but they do not. So be prepared to wait two hours to get your oil changed.

  Aurora Tracy
a year ago
Butch is a wonderful salesman, down to earth, polite, and informative about the vehicles. I will purchase from him in the future. My fiance and I were very impressed with his professionalism. Sentra purchased, next will be my titan pro 4 X, hopefully next year.

  Shane Gutierrez
2 years ago
Ronnie Benavidez was an awesome sales associate. I was coming from Austin, so he pulled the truck and walked it to make sure there was nothing that was wrong. He told me about a couple scratches before I made the drive, which were no big deal. Made us comfortable while waiting for the paperwork. I have had faster buys, but it was very pleasant experience. Ended up purchasing the Raptor I came to look at. 3 hours from start to finish and I got a great deal on my trade in as well as the new truck purchase!

  Tyler Anderson
a year ago
Daniel Steelman helped me find the perfect family car and made my experience at the dealership really amazing. Thank you to Daniel, Jesus and Leo for working with me on good monthly price that fit my budget

  ben hinojosa
2 years ago
Terrible customer service, plus Terrible service. They lie to your face with a smile. Knowing they are screwing you. Took our car in for service replaced wrong part and did a terrible job on wheel alignment. Had to take it to another place to fix there screw up.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Destiny Agnew
2 years ago
Moe is amazing!! If u want Good Deal N a Good badass car go to MOE! Tell him Destiny sent you N Trust Me!!! He will give you a hell of a Good Deal! U won't regret!!!

  Jesse Arredondo Jr.
a year ago
Great service! Rocky always takes care of me. Appreciate the team here! Especially the techs! Thanks guys you keep my car running great!

  Cindy K
a year ago
Husband made an appointment for 2:15 pm on a recent Thursday. He gets there and is told that the wait WITH an appointment is 2.5 hours!! This is absolutely absurd, why bother to make an appointment???Service: Oil changeService: Oil change

  Marty Jewasko
11 months ago
Fast and efficient. Staff were friendly and helpful. Thanks so much!

  G. O. Byrd
3 years ago
Ive been using their services since 2017 and I have nothing but positive comments for this great organization.

  Amy Koehler
2 years ago
The service department is excellent.They rarely try to sell me stuff that I don't need.

  Velma Garcia
2 years ago
Great service very nice and helpful attendee (Jonathan) since arriving and keeping in contact while i was there!! Tham you!!

  Mike L
a year ago
Excellent sales and service. Staff are all extremely helpful and friendly

  Shawn Ramsey
2 years ago
Got an oil change for $19.95! Took a while but was worth the time!

  Lizzie Dunn
2 years ago
The best dealership!!! Took care of my car issue and sent me off.

  Jennifer Green
10 months ago
Professional, and did what they said they would do. In the time frame they said they would do it...