Land Rover Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Linda Francis
6 months ago
Best vehicle service ever. Victor was my service advisor. He was so kind to deal with. He listened to my concerns and made notes so nothing was overlooked. Victor also took time to answer my questions so even I could understand. They did everything I needed in a timely manner. VERY EXCELLENT experience!!! I love my Jaguar and I love my Jaguar dealership!!!Services: Tire rotations, Auto battery maintenance

  Julie Willeke
a week ago
I had a critical issue with my gas tank. My car was unsafe to drive. I spoke with Zach in the service department about the problem and the strong gas smell. He made it a priority to get me into the shop the same day so that my vehicle would be safe to drive for my children and I. Additionally, it took less time than I was told it would take to repair. I was impressed with the professionalism, and speed of service!! Zach, thank you!

  Patty Garcia
a month ago
Excellent communication and service! Always get appointments right away. Get my car in and out quickly.

  Michael Foley
a month ago
Love JLB. Outstanding dealer. Professional, friendly and fair. Shout out to our wonderful salesperson Sterling. And thank you to the terrific Lorena in Service. Long time customer and always appreciate the world class service.

  Lit Fit Nutrition and Fitness
a month ago
Just happy to have my car. It would have been an amazing customer service if they would have set realistic expectations of the wait time. I waited 6.5 hours and I was told it would be around 4 hours. Arty had to wash my car and bring it to me just so I could finally go home which was soo appreciated after damn near falling over tired from the wait. I really would have been fine with 4 hours but at 6.5 and then a 1 hour drive home in rush hour traffic I am a little disgruntled to be honest.Also, you never really know if you're being robbed when you come in with one cost quote and leave with a list of things that need to be fixed on a car I have only had a year and 2 months.

  Jenn Stephenson
a month ago
Best service experience ever!! My battery was dead, I called the service department and told them I wanted to get in as soon as possible, I got there within an hour and they had my car in the shop in minutes and had me done and on my way faster than ever! The gentleman who took my phone call and helped me was amazing, genuinely nice, helpful and took care of everything! I can t thank them enough!

  Kristie Munoz
a week ago
Today had an amazing experience and they took care of me at Jaguar Boerne! Nathan is an amazing service advisor and will always come back and recommend him! Thanks team at Boerne Jaguar!

  Lester Cooper
a month ago
Excellent sevice team. My service advisor was patience in understanding my needs and working with me to find the appropriate solution. My vehicle was repaired properly the first time and I will be back for future concerns

  Jacqueline Alexander
2 months ago
I have never been disappointed whenever I have had to take my vehicle for service. The staff have always been professional, friendly and always keep me updated on the problems and progress of the repairs or services of my vehicle. I also love the fact that I have a team member assigned to me/my vehicle, which makes the experience more personal. On my last visit, I wasn t feeling well, and Lorena called a Lyft to transport me back and forth instead of me having to wait for transport. Thank you.

  Woodward Coleman
3 months ago
This dealership is full of very friendly staff. They all have great and helpful attitudes.Service is defintely very pricey, but what would you expect for a Jaguar or Land Rover?Maryam is a superstar with personal relations in her position as a service representative. She is very thorough with every detail about your concerns with your car, and leaves nothing out in handling every source of concern, getting reports from the technicians about every detail.She was also good about calling me to update me on the progress. It is also obvious that she knows what she is talking about.The dealership, itself is pristine and spacey, with snacks, esoteric coffees, refreshments for customers who are waiting. Overall a pleasant if expensive experience.

  Marci Payne Garcia
5 months ago
I'm always impressed by the great customer service experience I receive! I attest this to my sales expert Neal Garcia who always goes above & beyond to meet my needs. I'm a loyal customer because of Neal & Victor in service. They make a great team! Thank you!Services: Auto windshield repair, Tires, General repairs & maintenance, Auto engine tuning, Tire rotations, Vehicle Inspection, Wheel alignmentServices: Auto windshield repair, Tires, General repairs & maintenance, Auto engine tuning, Tire rotations, Vehicle Inspection, Wheel alignment

  Michelle Schwandt
5 months ago
Land Rover of Boerne Service Department is finally getting it right! So thankful for the new ownership! My most recent visit was pleasant and productive. I was treated well and my car was serviced at a high level. First time I have had a good experience in the past 3 years.

  Anthony Lightfoot
5 months ago
The service tech provided valuable information regarding my vehicle. And Mark in parts was very helpful as well. Both were very courteous, a definite upgrade from the previous group.I stop bringing my car to Jaguar Boerne because of how I was treated before, however, I have changed my mind and will return for additional service.

  Richard Luna
a year ago
Leila in service was very help full & made our experience very convenient with updates and answering any questions we had. Very satisfied with the level of communication...Overall my wife & I are very pleased with the outstanding work from your team. Also, most convenient part was having my wife vehicle delivered to our home. Outstanding job!!Barrett J/LR!!!Despite the few hiccups that service had with parts, they still managed to get the job done right!!Thank you!!Services: Auto water leak repair, Brakes

  Karlene Winn
2 months ago
My service advisor Nate was fantastic, courteous and very helpful, would 100% recommend him.However, the fact that Land Rover charges extra for a debit card transaction like they would a credit card is very upsetting as it is simply a money grab.

  Vernon Vollmer
3 months ago
Very satisfied will highly recommend. Will trust them to maintain my SVR without a doubt.

  Cameron Dullnig
a month ago
Nuni Zapata provided exceptional service and really helped remedy a situation with a used vehicle purchased from the dealership. Nuni's expertise and commitment to customer service are unmatched and rare to find at dealership service center. Thanks Nuni!

  BobKat Gehrke
4 months ago
Friendly, efficient, fast service.My F Type doesn t really need any service, but I ve got to quit drifting around rocky roads Jaguar Roadside Assistance brought my car to the dealership, where the flat tire was fixed, and my clean beautiful Firenze red car was presented to me again.Thanks to all.Kat

  Heike Trail
5 months ago
It was my first visit since Shottenkirk took over the dealership. I dropped my Jaguar E-Pace off to have a low battery signal checked. I had a great experience, Victor was my service technician, he was very professional and kept me informed throughout the entire process. The dealership provided me with a courtesy shuttle service through Lyft which I greatly appreciated. I will definitely return in the future and can recommend Jaguar Boerne. Thank you for such a great experience.Service: Auto battery replacement

  Ayla Rahmberg
a week ago
Wonderful experience- thank you, Zach! Answered all my questions and made sure everything was perfect before I drove off.

  Ydn Odo
4 months ago
Miriam at the Boerne, TX Jaguar service department impressively and effectively resolved a situation she inherited. She is an awesome and detailed oriented professional that is an outstanding customer service problem solver.

  Warren Parr
3 months ago
My Surface manager Lorena was very professional and thorough. She kept me informed throughout the process and did a great job!

  Steve Estes
3 months ago
Service was good and drove an hour one way to get the work done, including a state inspection. They forgot to do the inspection and wanted me to drive back and spend another two hours to do so. No thanks, will take my car elsewhere.

  Nora Chavez
5 months ago
I called and was scheduled the same day. Appointment took less than 2 hours and my wait was very pleasant. Lorena, the service advisor was very attentive and professional.

  Jimmy moore
a month ago
Outstanding customer service. Nathan and his crew did a top notch job and kept us informed throughout the process.

  Britton Marlowe
a month ago
Service rep was first class. Knowledgeable, courteous, friendly and outgoing. A real pleasure to do business with an a very positive asset to your company. Disappointed at having to pay an additional 3% when paying with a debit card. That was a poor business practice considering your dealership and service is a luxury corporation. I think you can do better.

  Foto-i Parke
a month ago
Very courteous and informative. Came to the break room and informed me about problems found and estimated completion time. I just want to say thank you very much.

  Dean Glass
5 months ago
Lorena was very attentive. She was thorough in discussing my needed service. She provided transportation to/ from my home, since the expected service was about five (5) hours.Services: Air & cabin filter replacement, Auto battery replacement, General repairs & maintenance, Auto engine diagnosticServices: Air & cabin filter replacement, Auto battery replacement, General repairs & maintenance, Auto engine diagnostic

  Sa Ph
a month ago
Jaguar has treated me well for eight years. Great service departmemt, and amazing detailing work!

  John Freud
2 months ago
Had a driving light go out which entailed a claim to my extended warrantee company. They sent an inspector out to verify. Miriam, my LR advisor, kept me informed all the way. The dealership went out of their way to insure I got the new part and was done on time. Very happy with all.Services: Auto body & trim repair, General repairs & maintenance, Oil changeServices: Auto body & trim repair, General repairs & maintenance, Oil change