Caliber Collision
4.6 (406)
31445 I-10 Suite 200, Boerne, TX 78006
(830) 981-5550
caliber.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jared Zabaldo
2 weeks ago
Not sure what kind of work they do. Perhaps it's great, but the one star is because I called them six or seven times the receptionist pretended not to hear me a few times forcing me to hang up and redial, I got hung up on another time. Finally when I got through I simply inquired about bringing my car in for an estimate due to some hail damage and they told me they couldn't provide an estimate until late August. Don't bother calling them for any work, soon.
Angela Crittenden
3 weeks ago
Jim was very professional and informative. He took the time to explain the repair process and kept me updated on the job. My vehicle was restored and I was back on the road. Would recommend Caliber Collision to anyone needing auto repairs.
Lauren Soules
a month ago
Amy helped me out when my truck was wrecked. She was amazing and very personable! She cares about you and what works best for you, not just your vehicle. I got my truck back after and it looked perfect. And it was cleaned inside and out. I would definitely return if I have another body shop need again. Thanks Amy!
Leticia Acosta
2 weeks ago
Amy was super helpful and I was always informed me about my car updates. Customer service was on point. They return my car early then expected. Didn't have to wait too long.
Kate M.
5 months ago
I ve been a customer of caliber in Boerne once before, for a car I had years ago, and I ve always known them to be a good and reputable shop. This location is also handles luxury vehicles, and is the preferred shop of Audi Dominion.After I was rear- ended recently at a traffic light, I took my Audi to Caliber for repair, and was totally blown away at the estimated cost of repair caliber provided. $18,000!! I could not believe my eyes and ears. The estimated cost of repair was so high, insurance labeled my car as totaled , since the estimate was 2/3 or more of my car s value.THANK GOD I decided to get my car out of there and get a second opinion. I took it to My Collision Center in Helotes where they estimated the damage AND REPAIRED the car for around $9,000 . HALF of what caliber was going to charge. (How is that even possible??)I m extremely disappointed and upset that caliber would screw a customer over like that. So please, especially for luxury vehicle owners out there, beware of a huge mark up by caliber and get a second opinion!!My car is now totally repaired, was covered my insurance, and looks beautiful. Here I was devastated to think that I was going to have to give up my car that I love, and get into a new car payment at these interest rates.Truly I feel an injustice was done here. It makes sense to me that Audi and Caliber could be colluding here to get you out of your current car and into a new one there is a huge market for used cars right now. In theory, it s a win- win, both the dealership and the shop win if they can get you to sign your perfectly good car over to the shop, and buy a new one from the dealership I truly hope that isn t what they re doing here.. but my experience could certainly lead one to believe that is happening.
Andrew Fronk
3 weeks ago
Overall, we had a very good experience getting our Mercedes S63 serviced and repaired at this location. The service advisors we had person contact with (1 at the start and 1 at the end) were all very nice and knowledgeable. The end product was excellent.
Kelly Ryan
4 months ago
Wow, I am so happy with my experience with Caliber Collision! From the gal at the front desk, to the guy who checked me in, to the guy in charge of my repairs, everyone was professional, courteous & knowledgeable. They even set realistic expectations on when my car would be ready. I also received updates, on how the repairs were going, along the way. When my car was ready, I couldn t even tell it had been damaged. I am extremely happy with the entire experience!
Wiley Dennis
9 months ago
Caliber Collision-Boerne did a great job repairing my truck. Not only is the workmanship top notch, customer service and communications exceeded my expectations. My claims specialist, Amy Wood.kept me well informed and resolved issues before they could even begin to become problems. Great job all around.Service: Body & TrimService: Body & Trim
Diane Foster
2 months ago
Caliber was very easy to work with. The kept me informed about the progress of repairs twice a week. They did a great job on the repairs. They work hard to repair my car. I highly recommend them
William Magner
3 months ago
I cannot recall the last time I received such a high level of service as my experience with Caliber Collision. The service staff managed my expectations in a professional, friendly manner, and took care of the coordination with Enterprise Car Rental so that a car was waiting for me at the repair shop.I could not be more impressed.
Sandra Villarreal
3 weeks ago
LeeAnn Holmstrom did a great job keeping me informed on the progress of the repairs to my vehicle. I was very pleased with the results. Highly recommend Caliber Collision Boerne-Fair Oaks and LeeAnn! Thank you for a job well done.
Susan Ottmers
4 months ago
The car came back looking very nice. It was detailed cleaned. However, there were stickers still left on the windshield that was replaced and there was some writing on the driver side, rear tail light that will need to be cleaned off however, the sunroof and the liner look good.
Ivy Glosson
a month ago
Mark Anthony took great care of us from start to finish! We visited other Mercedes dealers before coming to Mercedes of Boerne, and I can tell you they are a notch above the rest. Thanks again Mark, my wife is still smiling!
David White
4 months ago
After Deer reached out and lovingly touched my right rear quarter panel and bumper, I too my car to Caliber Collision for the repairs. The car was completed ahead of schedule - even in a time of daunting supply chain challenges- and was repaired expertly! Amy and the entire CC team were extremely professional and we couldn t be happier with the service, care and experience we had.
Pamela Travis
2 months ago
Amy kept me informed via texts throughout the entire process. Body work and paint job by far met my expectations. I would highly recommend Calliber Collision Boerne for any repairs needed!
Tracy Small-Brown
5 months ago
Paul and his team were super Johnny-On-The-Spot when other locations were not open due to Black Friday. My vehicle was repaired at another location, but they somehow wired a door wrong preventing it from locking. Paul graciously allowed me to bring my vehicle to their shop to correct the error. Great customer service!
Lauren Fields
4 months ago
I brought in my Toyota Prius for some minor repair work done to my back bumper due to a traffic accident, and I couldn't be more pleased with the results. Both Chicora (receptionist) and Amy (service advisor) were so kind, patient, and extremely helpful towards making sure that I understood my options and the process for repairs. They were able to answer any and all of my questions, and Amy in particular did a great job of keeping my updated on the progress being made. I always felt like I knew what was happening and why as a result, which made for a very reassuring experience overall. The interior was also detailed and cleaned which was a happy surprise once it was ready for pick-up since I only had repairs done to the exterior of my car. I will highly recommend them for anyone in need of autmotive repairs!
Tom Ayers
a month ago
Awesome work and great customer service. Was kept up to date regularly and repairs were completed early. Will use them again if needed.
R. Gary Lane
a week ago
Great service, good communication, very professional. Would definitely recommend. Amy was great to work with.
Barbara M Newman
2 weeks ago
David was awesome. He gave me regular updates so I never had to inquire. Car finished early. Excellent service all around.
Regan Cromwell
3 months ago
Did an outstanding job quickly and efficiently with high standards in parts and detailing! Office team did an outstanding job in keeping me informed at all times. Highly recommend!
jerry cox
3 months ago
There are not enough words to say about caliber collision boerne .how great everyone was doing their job from the time I walked into the building. Answering any questions I asked.not just one person,but everyone. Did an excellent paint job. Helped me with everything. Amy wood was very nice and did her job top drawer thanks again jerry cox
Linda Rael
5 months ago
We recently had my BMW at Caliber- Boerne- Fair Oaks and our experience was flawless and extremely satisfying. Oscar Avena kept me informed the entire time throughout the process and answered all my questions immediately. The repairs were completed in a timely manner. I highly recommend this location. Thank you Oscar for making this a great experience!
Marsha Perez
2 months ago
We were very pleased with the repair done on our car and everyone was very professional and courteous the service manager, David Toporcer , was great about keeping us informed and up to date on all the details pertaining to our repair EXCELLENT SERVICE
Zinnia Satour
a year ago
My Rogue was hit by another driver, their insurance co. Told me to pick a body shop near me. I chose caliber collision of Boerne and I m so glad I did! They re so polite and easy to talk to! Amy was amazing she kept me updated at all times and answered all my questions. They worked so hard to fix my front bumper lights etc. and they even stayed late one night to get it finished and done right! My rogue looks brand new! They even cleaned the inside it smells heavenly. Thank you all of you who worked on my Rogue!Sincerely,Zinnia SatourServices: Painting, Body & Trim
malik hatch
a month ago
Best place to go, great team communication is on point quick turn around and with AMY leading a team nothing could ever go wrong. Thank yall for everything and making my car brand new
Courtney Dayy
a month ago
5 STAR!! I recommend this place! They did an excellent job! Front Office staff was extremely friendly and helpful with any questions I had.
Sergio Gonzales
6 months ago
I was very happy with the work, communication that provided to me! Amy was very responsive to any question I had and provided me with updates on the progress of my car. Would highly recommend Caliber Collision of Boerne for your auto body needs.
Karen Hubbs
5 months ago
DJ was absolutely fantastic and I'd like to recognize him for doing an outstanding job of getting our vehicle repaired, keeping us informed and making sure we didn't have any questions or issues. Again DJ, thank you for your kindness and expertise.
Heather Farmer
2 months ago
Friendly, helpful staff and great work - what more could you want from a vehicle repair shop?