Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tre Cates
4 months ago
I was driving back from Dallas and had a tire issue. I pulled in and they swapped with my spare for no charge within 30 minutes!! They were awesome! Thank you!!

  Corrienna Hulslander
6 months ago
Showed up at 6:25 pm with a screw in my tire heading out of town and asked if they would fix it because they close at 7 and they refused. Definitely do not recommend. Worst service ever. Should definitely change your times since you want to close early.

  Taya Hamming
a week ago
Horrible experience. Was the first one here and it took 3 hours to rotate tires and fix a head light.

  David Sun
7 months ago
Five stars and shout out to the crew at Big Springs Walmart Auto Center!Mike, Jose, Matt, and Nathaniel helped me so much when I had a blow out on the 20 hwy on a Sunday.This was the only shop open nearby (100 miles), and the team got my tire changed and on my way quick and smooth. Got home safely and grateful for this team of great folks.

  Laurena Vande Weerd (Jeanne)
4 months ago
Brian my tech was helpful and informative. I was able to take advantage of a sale on Goodyear tires also.

  J
a year ago
After having such a terrible experience at the Odessa location I was driving back home and I saw I had enough time be for they closed the automotive center in big spring so I stopped by as much as I hater to walk in the last minute but I needed to get my oil change done. It s like night and day with the staff super friendly I apologized for coming in so late the guys where s�per understanding and put me at ease. They got my information check their inventory just to make sure they had the oil and guess what they did not have in in bulk but they had it on the shelf and got right on it I really appreciate the guys at big spring they are doing their very best and it shows. I will never return to the location in Odessa ever again.Service: Oil change

  Stella Woods
7 months ago
It took 2 hours to get my oil changed, but the people were very nice.

  Sara Warren
2 years ago
So definitely call ahead of time or make an appointment. I luckily went on a Thursday morning got new tires mounted balanced. Took about an hour long enough to do a little shopping. They do charge extra for balancing tires.

  Roger P.
5 years ago
Was also told to move my vehicle from the bay entrance even though its was blocked off with a chain. Had a bad customer experience with a employee named Debbie. She told me it was going to be about 2hrs. (By the way that's not true, that's just what they tell everybody). I told her ok and I would wait for it. Did a status check after 2 hrs and vehicle was not even in the shop. I asked how much longer and she said there's 3 cars in front of mine. So I had to reschedule. She then said, "I said it was going to be 3 hours". The hell you did. Who waits for there vehicle for 3 hrs?

  Estevan Yanez
2 years ago
Came in to buy some new tires. The front desk wasn't much help and didn't seem to want to help. I went and talked to the guys in the shop and they were able to help me get the right tires and were very polite and eager to help, so five stars for them guys.

  Gregory Turnbow
5 years ago
Went in for tires. Waited an hour, shopped. Went back and my car hadn't moved. My keys were sitting by the entry door unattended. Waited for clerk, inquired about the time, they told me an hour that it was first come first serve. There was nobody in the tires area of the motorpool so I selected to leave. They were not staffed and employees seemed annoyed. I gave a two because the tires were going to have a decent price.

  Larry Bridges
4 years ago
I understand in this economy that it is hard to get good help. I have tried to call the store 6 times today for automotive. No answer. Store managers, no answer. They are so short handed a phone call is no good and to get help in the store is almost impossible. Walmart has cracked down so much on hiring and employees hours, help is none existent. To go thru a check out lane with a person is a 20 minute wait on an average day. Not only in Big Spring but ever store I have been in. The start of the self check was a very bad idea.I do not blame the store managers or personnel but rather the cooperator way of thinking and to "SAVE MONEY."If there were another place to shop here locally I would. I do go to the other stores in town as much as possible. They do not carry all the product I need. Walmart shut the real competition down in town.

  Justin Ingram
6 years ago
Guy with the purple hair needs a serious lesson in customer service. Had absolutely no reason to be as rude as he was. To the Shop Manager: When you allow YOUR team to piddle around checking their phones, listening to music and taking twice as long with two techs as I could've done on my own using your shop, that poor leadership reflects on YOU. It doesn't matter how friendly you are behind the counter in the air conditioning. Get out into your shop and hold your team to a higher standard.

  Shannon Seiffert
2 years ago
Ordered tires. They came in 2 days later. They let me know when the tires got there and i came in at my convenience. Tires were put on quickly and i was on my way.

  Vicky
a year ago
Had to buy a car battery so I went there and got one has 3 year guarantee & 100$ less expensive than the auto parts stores so I'm happy cars happy!

  Brenda Juarez
5 years ago
In most cases you have to order the tires online your self. They also gave me the wrong information. I went and asked if they had tires for my Jeep. Gave them numbers and all the information the lady said yes we have them. I called my boyfriend and told him to bring the Jeep. Well he went to put the work order and the gentleman told him the tires they had were only for trails. That we had to order the tires online.

  Nathan Campbell (Nate)
5 years ago
Really fast they said it would take two hours to get my tires done but took less then an hour they where also really helpful with the tire selection.

  Eram Martinez
6 years ago
Only one star because it wont let me do any less.I called Thursday evening to set an appointment to have my tires rotated and balanced. Who ever answered said yes come in before 7:00 am and park in front of the garage door that says tires. So i did on friday morning, then some guy from automotive dept says hey you need to move your Jeep..in a rude tone, i asked him why their are no cars in the tire bay. He tells me again go park over on the othere side and walk around. So when i get inside the automotive Manager says you cant park in front of the bay. I asked her why? No cars are in the bay and i would be first since i was thier before 7:00 am. With a tone She said thats our policy where's you paper work and keys. I told her thats thier are no posted signs saying "NO PARKING IN FRONT OF BAY DOORS " anywhere .She said thats just the way it is. Took my keys walked across the parking lot to my Jeep and drove back to the same bay door I was parked at. Parked the jeep and gave the keys to the tire technician. From here on out I will pay more for better service. By Big Spring Tx Walmart

  Adrian Brown
3 years ago
I brought in tires and tire sensors to be mounted and balance on my vehicle. Walmart tire center lost, broke, or stole my new tire sensors. Also had to stop tire tech from putting back on my original tires after a 3 hour wait.

  Cheryl Clayton
2 years ago
The tire center is good but they are kinda slow. I think they should be a little more concerned with the customers time

  Ralph Himel
5 years ago
Pretty good service. Just make sure you clarify what you want. Tire warranty etc. Newer people at the checkout may not know exactly how to do this.

  Will Robinson
5 years ago
I had a tire that wouldn't stay up, took t off truck, took it in to be fixed, they fixed it, wasn't a hole, leaking at the bead. They didn't charge anything, you don't see that anymore. Thanks Very much Wal-Mart auto.

  Joshua Hunter
2 years ago
Showed up at 6pm to buy a tire, the idiot begin the counter tells me they actually close at 7pm so he can't get to me, and I said well I was told by somebody 30 minutes that I could drop it off and he informed me I couldn't

  charles bill
4 years ago
Takes them 2 hours for a car just to change tires. It's very unsaticfactory to see the employees we pay to change tires walk slower than a turtle and not do a good job period.

  Sarah Herbert
a year ago
The cashier was so helpful and when there was a mistake with the tires - she called and had it fixed !

  Selena Ochoa
4 years ago
Horrible experience. Over 2hr wait and the price was almost double what I was told. Save yourself, your time, and money and go ANYWHERE but here. If I could give negative stars I would.

  Bitch Witteeth
6 years ago
They did great and have an awesome tire warranty well worth the extra 10 per tire

  anselmo r escobedo
a year ago
They did the tire change ,but it took 3 hours wait...

  Jimmy Holley
4 years ago
Some of their service could be a little bit more courteous to their customers and not rude

  Eva Guizar
5 years ago
Waited 2hrs and I still didn't get my tire they are to slow