Pratt Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeffrey Brown
a month ago
First time customer. They did an inspection on a used Lexus that we bought from CarMax that is within the 30-day return window, and they did an excellent job, noting a couple of issues that I am addressing with CarMax. If we keep the Lexus we will definitely be coming back for routine maintenance.

  Jack Price
a year ago
Good folks. Straight shooters. Took my little rav4 2 door to them for a timing belt and it came back working better than ever. Thanks Pratt Automotive for your integrity and a job well done.

  Tyler
2 months ago
Excellent service! They fixed our Lexus correctly the first time and for a much lower price than the stealership!Update: They are now charging the customer swipe fees for using a credit card. I will continue to use their services, however this is a disappointing change they are implementing.

  Richard Farrelly
a year ago
After George Bean took over, there was the question, would the service still have the same integrity? AND the answer is a resounding YES! George and staff make a good back door team to diagnose and repair any Toyota product. Vicki just makes the communication with the clients as smooth with price quotes and explanation of repairs. Our family has bought over a half dozen Toyotas from a local dealer over the years, only to get them serviced at Pratt regularly. As mentioned in other posts, they will give you a true evaluation of the car, letting you know what NEEDS to be done versus what can wait. Their pricing is usually 20% less than the dealerships. They may be backed up for routine repairs, but in a pinch can sometimes work in an emergency. The nice thing is they dont take your car in promising it on a given day and hold it hostage for another two days. If they tell you it will be ready by 5PM, usually it will be ready no later than 6PM!If you have a Toyota or Lexus and need repairs, call Pratt Automotive!Services: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Brakes, Oil change

  belindawilliams504
a year ago
While driving to after school pickup, the skip plate came loose under my car and started dragging on the cement, so I called my son who is a mechanic in another town, he told me to stop in at Pratt s since it was only a few minutes away and see if they can take it off or Re attach it. Without an appointment, I stopped in and these guys were super helpful, very friendly, and I got really good vibes from this business. They had me back on the road in minutes! There were other happy customers in the lobby dropping off and picking up their autos as well, so I highly recommend this top notch business!!! There was one sweet super helpful lady zooming around that was keeping the ball rolling!Service: General repairs & maintenance

  Harrison A Perrin
a year ago
A terrible experience at Sewell Lexus (they lied and said my vehicle had an oil leak requiring a pricey repair- thank goodness I said I would handle it another time!) led me to try a dealership-alternative and I m so glad they did. I found Pratt by driving by. After reading their reviews, I decided to give them a try. Wonderful experience. Very reasonably priced, professional and friendly. Pratt will be my go-to as long as I live in Fort WorthServices: General repairs & maintenance, Oil change

  Randall Phillips
4 years ago
The very best Lexus (Toyota) service around both for price and quality. The people are wonderful and so helpful. Our family has five vehicles and we've saved literally thousands over the past three years using Pratt exclusively.

  William Hobbs
5 years ago
I can't say enough good things about George Bean, Service Mgr., Vicki Mendez, Service Advisor & Administrator, and John one of the highly trained and skilled mechanics! My Toyota van needed numerous conditions addressed, and each one was expertly and efficiently diagnosed and resolved. I can now drive again with the assurance thatmy van is safe, and has been restored to like new condition. I was referred to Pratt by a friend, and I very highly recommend them to any one wanting to have your Lexus and/or Toyota repaired or just serviced by this knowledgeable and genuinely caring staff, and at a very reasonable cost.

  LISA STURDIVANT
5 years ago
Excellent customer service!Vicki does a great job juggling different tasks at the front desk and always has a smile on her face.I needed to get an inspection done on my Avalon and George personally drove the car over to get it done. He also installed new windshield wipers for me.This is the best place in town to go for service on your Toyota or Lexus.

  Amanda Troxell
10 months ago
The people at Pratt are the kindest, smartest team!! My family and I have been coming here for years. They're truly incredible at what they do.

  William
2 years ago
I have all of my families Toyotas and Lexus serviced at Pratt Automotive. My family is always treated professionally and courteously by Vicki in schedule coordination. Our cars have been serviced by Anwar, Chris, Steve, Brian, and George. Each of these individuals always provides outstanding service. Additionally, Steve is a hands on Supervisor, personally leading his Team of professionals. Highly Recommend Pratt for all of your Toyota and Lexus services.Sincerely,William YoungServices: General repairs & maintenance, Oil change

  tammy stiles
2 years ago
Great service! Very friendly and honest. Vickie exceeded my expectations with her helpfulness. Excellent work and fair price. I'll definitely continue to take my Toyota to them.Service: BrakesService: Brakes

  Mark Culp
5 years ago
I've used Pratt Automotive for more than 10 years. I've always been very pleased with their great communication and fair pricing. But they set a new standard today! With very little time before closing and a non-working air conditioner on my end, they got me in and got me back on the road in no time at all. Thanks to everybody at Pratt!

  Marwan Bahar
3 years ago
Friendly staff, private owned...so you know you're not getting screwed unlike dealerships. If you don't need it, they won't pressure you to get it. The second you drop your car off at a dealership they begin suggesting all kinds of services, a way to empty your pockets. Service itself is great, never had issues with vehicle after pickup. Have been going there for several years

  Southfork
7 years ago
Family owned service shop. They win customers firstly because they are honest. They won me over when a "big name" lube shop recommended a high dollar repair but when I took my car by Pratt for a second opinion they told me that the repair was not necessary. They were right.And when they do work on my cars, they do great work! I am a long term customer and will go with Pratt who is building long term customers rather than meeting a monthly service quota.

  Scott MacLeod
4 years ago
Good work. Fair pricing. Good folks. Just had our Highlander in for service. Their quote was exactly what it cost. No up selling. My daughter brings her Toyota here and these gentlemen always take good care. They explain what needs to be done and why.

  Jen P
5 years ago
I was a customer at Pratt for a few years prior to the new ownership and have since had my vehicle serviced more than once. They are timely, consistent with their communication and the prices have literally remained the same (if not a few dollars less for an oil change!) Also, and most important, the manager and the front desk staff bend over backwards to help in an emergency. Without a second thought, they checked out my vehicle late on a Friday afternoon after it had been towed to the shop, fixed it within a few minutes and sent me back out to a car that has been starting smoothly ever since. They were so proactive, expertly knowledgeable and yet still so kind to me in a stressful situation. I have experienced a seamless transition to the new ownership and will remain a Pratt Automotive customer as long as this service continues. 5 stars, without a doubt!

  Lauren Gutierrez
5 years ago
We have been taking our cars here for years and had wonderful experiences with Jim and Jerry but sadly they sold the company. I called in for a price to get the antifreeze changed and the lady who is the new receptionist laughed at me and said that is not something that is done. All they will do is top off my antifreeze when I get my oil changed. Well news for ya I called Toyota dealership and yes I got my car in and antifreeze changed, it needed it before it froze this winter. Now I found another Lexus/Toyota mechanic a little farther from home but at least they have great customer service. Miss you Jim and Jerry.

  Jarrod Roecker
3 years ago
I have been going to Pratt for years. They are honest and will shoot you straight. Recently I took my 2010 Prius in for a small random problem with the car. They looked at it for a week and could not get the problem to repeat. They did not charge me even though they spent time on the car. I took my Tundra in for breaks expecting rotor replacement because I drove it a long time with low pads. They quoted me a price with and without rotators. They were able to turn the rotors and save me a lot of money. They are always happy to look over vehicle when I am buying as well to give me peace of mind on my purchase or help me steer clear of a bad buy. Go here if you want dealership expertise without the dealership runaround. My whole family uses Pratt.

  Lynn Walker
2 years ago
Thank you Vicki for being friendly and welcoming. A great way to start my day.Kudos to Joe for helping me with my tire pressure sensor and sharing his knowledge with me.Vicki and Joe were very professional, and my vehicle wasn t even there for service - I was picking up a girlfriend who dropped her car off for service. They went above the call of duty.

  Sonja Johnson
a year ago
First visit, called about my brakes squeaking. Kathy ask me to bring in my car. Chris the mechanic looked at my brakes and observed they were after market. Chris, the manager informed me the brakes were not a safety issue. Chris, the manager provided me with a written report for my records.

  Tim Munson
6 years ago
These guys are great! They make sure to take care of you and stand bu their work. They will absolutely accomodate you for an emergency occurs. I cannot say enough great things about, Pratt Automotive. Bring your Lexus or Toyota to them and you will get great and honest work. Pratt absolutely rocks!! Tim, George, and Steve are the absolute best!!

  Austin Stille
2 years ago
My now late grandpa had been taking his cars here for years.And now that I have my own car, they are the only ones I trust to have them serviced at. They are good honest folks who will give recommendations to you straight. I ve never been up sold something not needed.Great honest folks.Services: Wheel alignment, Oil change

  David Stonecipher
4 years ago
I've never had a better experience at an Auto Repair Facility. These people are super reliable, and honest above all. They could have easily fixed things that weren't broken and I would never have known. They were honest with me and told me what could wait awhile and what I really needed to fix now. Prices are very reasonable and they are super courteous.Definitely a diamond in the rough. I am so happy I found them.

  Brokerblogger Bill
13 years ago
I have known the Pratt brothers, Jerry and Jim since 1991. They used to work for a local Lexus dealer. I was thrilled when they went into business for themselves, because I knew that Jerry, who I requested of Gary Fuller (Service Mgr. at the time) to work on my car, was very knowledgeable, open, honest, and treated my car as if it was his own. We both didn't like "Corporate BS", and knew that even Lexus customers wanted to save money, while the best of maintenance/repair was being done on their cars. So, while I now live in SC, every time I go back to TX, I make a point of having my Lexus LS 430 looked over by the Pratt brothers, and now another good Lexus mechanic, Jake. If any work needs to be done, I have it done by them, even though they directed me to another great independent Toyota/Lexus service and repair shop in Mt. Pleasant, SC, McIntosh Imports. You'll save money with lower parts and labor costs, and not go wrong in any way, if you give Pratt Automotive a chance. NO BULL!

  Heather ODonovan
10 years ago
Pratt Automotive has serviced my Lexus RX 300 a few times and their customer service is the best I've ever had for auto repair. They are very knowledgable and take time to explain everything - particularly helpful to a female who doesn't know much about car repair. :) I recommend them to everyone I know - great service and very reasonable prices - they gave me the best price on getting my timing belt replaced and offered me the same length or longer warranty as anyone else. Give these guys your business - you won't regret it!

  Steve Fish
3 years ago
After Sewell Lexus said my engine was burned out, I took it to Pratt and they properly diagnosed it as a Fuel Pressure Sensor. Sewell misdiagnosed my problem and wanted $9000 to put in another used engine. Sewell offered to buy my broken car for $200. Pratt found the real problem and fixed it for $900. These guys are superb! They literally saved my car. Next time I have a car problem I will go straight to Pratt.Service: Engine repair

  Andrew Mellencamp
3 years ago
First I called and spoke with Vicky for a quote for a timing belt change on my 08 GX470. Vicky was very upbeat and professional and answered all my questions accordingly. I decided to use them for a timing belt change. Everything was completed in a timely manner and I could not be more pleased with their service. I will be using Pratt Automotive for all mechanical needs in the future!

  Dann Dixon
2 years ago
If i could give 15 stars I would. Vicki, Chris and Brian went totally above and beyond when I had trouble with my Toyota Highlander. I was having a very bad morning when my "Check engine" light came on. I dropped in, unannounced, and these professionals were EXTREMELY accommodating to my needs. Vicki and Chris worked me into their schedule. Brian diagnosed the problem, and fixed the problem in a very short amount of time. Brian, a Master Mechanic, was unbelievable!! I've never seen someone of his expertise work so diligently to fix my car. He is so detail-oriented, he made sure the work was done right and on time. Absolutely fabulous job, company and personnel!!! THANK YOU, THANK YOU, THANK YOU!!!Service: General repairs & maintenance

  Oscar Martinez
8 years ago
Had my is350 serviced last week at Pratt automotive, service was wonderful. The guys were very knowledgable about Lexus and Toyota vehicles. It's all they work on. They use Lexus/Toyota oem parts or OEM manufacturer parts. Their prices are super reasonable. They even gave me a loaner Lexus for the day. The only drawback you will encounter is their popularity. They work by appointment only and the wait for oil changes can be 2 weeks sometimes. I tried them after a couple of friends recommended them. I'm glad I listened.