Northern Tool + Equipment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Howard Newmans
a month ago
I needed a better quality trailer hitch lock than what I could find in the big box stores. You had several options in Good, Better and Best categories. I selected a better grade hitchlock that was very competitively priced.

  Damon Young
2 months ago
Friendly and helpful staff. They typically have what we re looking for in stock and if not, they can get it pretty quickly.

  Boyce McElveen
a year ago
I'm really beginning to like this place for a couple of reasons... One the customer service is exceptional. 2 they actually have really good prices on most things. And 3 they have a large variety of items especially items that you can't normally find at hardware stores Etc...

  Shannon Mullins
6 months ago
Wheelchair accessibility, or rather lack there of, makes shopping difficult. There are handicapped spots but they place items on the sidewalk going from the ramps to the store entrance, leaving no room for a full-sized wheelchair to enter the store. Simply moving the equipment further from the wall, out of the path would fix this issue, allowing for All people to shop.

  Robert Crouch
a month ago
This is a great store to shop. Well stocked, with a friendly staff.

  Jesus Gutierrez
a month ago
This is my second time I'm buying something there and they so wrong trident people bad no good manage

  James Bowers
3 years ago
10/4/ 2020 Here we I am 6 Weeks after reporting To corporate northern tool being screwed over by the Beaumont Texas store service department. And they have done absolutely nothing. 9/26/2020 I purchased a Generac generator and the plug, the 30 amp female receptacle got bumped and broke way too easy. This is within 90 days but brand new and kept in the garage. So it's still under original warranty and extended warranty. I brought it back and they charged me I can't remember if it was 20 or 40 bucks just to look at it and said I would get my money back if it was deemed a warranty issues. Anyway they called me said they replaced the plug. And it wasn't under warranty they may have even charge me more so today I'm using my generator and the plug fell off. They glued it back told me they replaced it and I'm out a generator during post-hurricane with 5 to 7 days of outage.

  Ronald Jones
6 months ago
I'll never buy another tool from them. Y'all should probably let people know when you buy say a $90 ratchet if it breaks y'all can't warranty it. And it needs to be sent to a different company to warranty.

  Wesley Pitre
9 months ago
WARNING! Watch what you purchase from this store. Bought a leaf blower from them got home tried using it ran for about 5 mins then died. I called the store to let them know I was having issues with it to see if they would swap it out for me manager informed me they don't swap them out even though it was purchased the day before was never told this before I purchased it. To me it's completely unacceptable I understand not giving money back that's understandable but for them not even do a even exchange and not say that before I purchased it is not okay. Just writing a review so people don't make the same mistake I did.

  Sandy Sisk
11 months ago
Beaumont store employee Jansen was so helpful today. I came in 3 times and each time he did his best to put together what I needed. He should be commended on his customer service. Thanks again Jansen

  Tara Drennen
6 months ago
Had what I needed, prices better than others, staff friendly and helpful

  Curtis Spears
a year ago
Nice selection but customer service is lacking. Tried to exchange a faulty item I had purchased the previous evening. They kept telling me "That's not showing up under your phone number" (I had my receipt) I pulled up my account, showed them where I purchased it and was told to call their 800 number. Everyone in the store kept using acronyms for their store procedures when trying to explain what happened. None of it made sense, very condescending supervisor, took my information and went back into his office for over an hour before finally coming out, refunding my purchase and selling me an identical one. Told me the price went up overnight and the new pump was $30 more than the one I just bought and tried to exchange. I showed them their own website and price listed, was told to "calm down, we'll honor that price". Overall, don't waste time going into the store unless you have to. Took me an hour and a half to get out with a working pump.

  Earl Mills
3 years ago
They generally have what I m looking for. Never had any reason to not come back into the store. Most everything they carry is good quality and reasonably priced. I have never had any problem getting the staff to help me, contrary to what has been stated in some previous reviews. In fact, the ladies at the checkout counter are as helpful and courteous as anyone could be. I have been a customer since the Beaumont store opened and I will continue to be that in the future. I can get what I want/need at a local store at a fair price, from friendly and helpful people. That just about sums it up. What else could you expect?

  L.D. Allen
2 years ago
Please shop here! The manager is awesome and willing to go above normal customer service. You won t be disappointed. In our hectic lives sometimes it s just refreshing to come across people who do their job, and Do It Well! A person who is willing to help you without the rush and take the time to locate what you need. Keep up the great work and positive vibes.

  Chris Roach
2 years ago
Very friendly and helpful staff. I like that this store & staff feels locally run, even though it s a corporate business. I have had good luck finding what i need and getting the right stuff every time i come here

  Gary Yellott
2 years ago
Beyond exceptional experience. mr. Blake assisted me over the phone and when I walked in the store you give me a warm welcome with a smile. Together we did much research in store to differentiate between the products finding the one I needed. Customer service Paramount to all the rest in this area I highly recommend is definitely will come again

  Rowdy Smith
2 years ago
Decent store for sure, man's dream kinda store actually. Only issue is that the level of service you get at this store varies considerably from day to day. Only issue I have had. Doesn't keep me from going regularly but it is sort of a bummer sometimes

  Burnell P Armstrong Jr
3 years ago
If I could give them 5 more stars I would, I received superior customer service from Nathan and the management team in Beaumont,TX. I haven't seen really good customer service like this in any other competitors store, keep up the good work gang you've gained a repeat customer

  Daniel Vandiver
10 months ago
I took a generator to the store in Beaumont on Jan 11. I got it back 5 months later with all kinds of excuses. I was lied to and led on and finally got my generator back. I will never shop at this location again.

  Nannette Robinson
2 years ago
This was my first time in Northern Tools in Beaumont-the other day. I had a great experience there. A young woman named Rachel help me to find what I needed. She knew if I needed to purchase any other items that would me help me. Great store. I didn t wonder around looking lost. I would go back there again.

  Aaron Barnett
a year ago
I've been shopping at this store location since the first day they opened. The managers Rachel and Reggie do a fantastic job I don't usually write reviews but I figured I should give my two cents

  patsy labrec
2 years ago
Purchase my generator for my father who is elderly and was in need of help. I'm not familiar with generator but the Store Manager and her team really went above and beyond to make sure I had the right unit. You don't find that kind of service anymore this will not be my last purchase. Love the entire staff.Thanks

  Christopher Schade
a year ago
Horrible supervisors that treat their employees bad when they ask questions. No employee should ever be treated as a burden when needing help from a manager. False advertisement with no reconciliation other than "you can order it online".

  James Callas
3 months ago
They have a great helpful staff and good pricing...I can't wait to return

  Michele Georgas
2 years ago
We went into the store recently and had a great experience. Linda Phillips helped us and she was so friendly and just made our day. You just don't find customer service like that these days. She went above and beyond.

  LaWanda Coleman
2 years ago
The customer service was amazing! Every one was eager to offer assistance with helping me locate the items I needed. This was a small welcoming environment and I will be using this store in the future.

  Regina Bragg
3 years ago
Although the well pump we bought didn't work the employees was extremely helpful and nice. They were very polite and wanted to help any way they could. I'll shop this store again and highly recommend it to anyone else.

  Jerry Hale
a year ago
Staff very courteous and helpful also knowledgeable about products. Store is clean and orderly shelves are maintain in good order. Always enjoy my visit to the store. Thanks

  Renisha Judge
2 years ago
Rachel the store manager is so awesome! She made me feel so much better when she help me pick out just the right tool kit for my husband birthday . Really sweet lady .

  Gene Baskin
3 years ago
Store is clean, well lit and friendly staff. They seem to keep their store well stocked. they have good equipment. For those in business or farmers/ranchers with Agricultural Tax exemptions they will set-up on-line and in the store - sales tax exempt accounts.