Mercedes-Benz of Beaumont Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joan Lin
3 months ago
If only I could give negative stars. I came here with an appointment to get my oil change and nobody attended me when I got to the service lane. One of the agents who was busy talking to their co-worker looked at me in the car turned around and continued talking. I waited another 10 minutes before walking in there myself to get checked in. After an hour the oil change was complete but they told me that there is a glitch in the system so they can t reset the oil change miles on my dash ok that s fine but they didn t even give me a sticker of when my next oil change date or mileage should be. Instead I get it handwritten on my invoice. Like come on I even get a sticker at Walmart! I honestly, I should ve went there instead. Because I get asked if I wanted a free car wash yes I do oh that ll be another 45 minute to an hour wait ummm why couldn t you have told me that earlier??? Like everyone has another hour to wait. I get back in the car and they didn t even put back the start/stop engine button cap! This makes me never want a Benz vehicle ever again!

  Joe Sasser
a year ago
The best place for your MB. Service Department is the best in town, Nick will treat you like family, and knows his way around the place. (Having worked his way UP over the years).Great customer lounge, extensive swag, and no pressure! We ve been dealing with Nick and everyone there for well over a decade. Why go to Houston when you don t have to?

  Carolyn Biggs
2 years ago
Took my vehicle here for a routine brake change and it resulted in additional issues such as my vehicle not starting at all. The representative Amber offered to have service run diagnosis at the expense of an additional $300. Wow !! I had never had any problems with starting my car until dropping it off for service. I had already spent over $600 for the brake job now you want an additional $300 just to tell me why its not starting.She then called me to said they JUMP START my vehicle I can come pick it up, like I was some random off the street. No compassion at all. She offered no further explanation as to why my car all of a sudden stop cranking up other they spending extra money to be diagnosed. I literally felt like a dollar sign. Like I brought my car for service just to be stranded on the side of the road somewhere just to have it towed right back !Service: Brake service & repair

  Josh Jordan
2 years ago
I have never had a more terrible experience at a dealership than I did at Mercedes-Benz of Beaumont.My car started misfiring while on the road so I pulled over and read the codes. Based on the faults I received, I knew it was an electrical/ECU issue. I had it towed to the dealer for diagnosis and I was told it was a Mechanical issue. My service advisor wanted to do a compression test, tear down the top half of the engine, and insisted that it was not an electrical/ECU issue. Based off of my own roadside diagnostics and having more than 6 brain cells, I have the car towed to another mechanic in town.The independent shop verified that the ECU did need to be replace; however, they did not have the capability to code a new ECU to the vehicle. Begrudgingly, I had the car brought back to the shop where they did the install. After installation, the car still refused to work correctly and the front SAM was replaced. Again issues are present so I was told more diagnostics were needed.Up until this point, I was still okay with the dealership. Sure the initial diagnosis wasn't correct, but no harm done. Issues still present after work being done? That's okay too, I understand that multiple/larger issues can be present. The month long process of not being able to get in contact with anyone in the service department, being straight up lied to when I did, and the overall incompetency of nearly every individual I had the displeasure of being forced to interact with was what ultimately landed this dealer on my blacklist.I struggled to get in contact with anyone at the dealership and went upwards of 2 weeks at a time without receiving any updates, call backs, or general acknowledgment of my existence. I was told by one person that the technician was unable to figure out what the issue with my vehicle was and that was the reason for the delay. I was later told by the service manager than my car had not even been touched by the technician in a month.When I expressed my displeasure with the service manager and suggested that I was going to have the car brought elsewhere, he told me that the work that they did would not be warrantied if it was brought to another MB dealership, which was a straight up lie.I had my towed 100 miles away to another dealership and I have received significantly better service since. I would avoid this dealership at all cost.Edit: The second dealership managed to fix my car in less than 2 weeks, all while maintaining constant contact with me. They also managed to determine the problem was due to an oversight/negligence on this particular dealership. Part of the service that was supposed to be performed, was not actually performed adequately and lead to more damage to my vehicle.I have sent multiple emails to Mr. Marvin, the general manager, who has yet to respond. I know that the dealership is aware of the issue as they have contacted the second dealership regarding details of the diagnosis. Despite this, Mr. Marvin has refused to respond to me. I made a personal appearance at the dealership, but I was told the GM was unavailable to see me.In an attempt to mitigate their liability, MB of Beaumont claimed my vehicle "arrived in pieces." I know for a fact that this is not the case, because I personally saw the vehicle the morning that it was transported to MB of Beaumont and it was fully put together.Even if my vehicle had "arrived in pieces" I paid for an inspection of the exact wiring that proved to be the cause of my continuing issues. There is absolutely no excuse for my current predicament.Due to the lack of response and continual lies from MB of Beaumont, I have filed corporate complaints, and I will continue to pursue every avenue available to me in seeking a fair resolution.Edit 2: In response to the owners reply to this review, no attempt to resolve the issue has been made. I was never contacted by anyone from the dealer. I have spoken to Mercedes corporate on several occasions and have an ongoing case. The dealer has also declined to respond to my BBB complaint.

  Dallas Wilks
2 years ago
After 2 years of dealing with this service department I have found another service center that is qualified for maintenance and warranty work. Whoever answers the service calls need to be trained how to speak to their customers as well as knowledgeable about what they offer. The service rep I spoke to this morning made me feel like she was completely bothered by the fact I even called to schedule an appointment. Also, the service department can never seem to finish any service in a day and are sure quick to recommend you to enterprise for a rental, which of course is at out of pocket for the customer. Ridiculous. If you are looking for a place to service your Mercedes, just know there are better options in Beaumont than this dealership.Service: General repairs & maintenance

  k
2 years ago
I went into this dealership and was interested in the GLE 350 I discussed pricing and packages with Rick. We went over the different prices between 3 GLE 350 s. I was there for a while as Rick and I were discussing the differences between the three vehicles & pricing. I decided on the one I wanted, and the price was what the sticker said. I was good with that, and after giving Rick my information a deal was in the works. When I did not share what I wanted my note to be, or what my current note is, and the payoff of my current car, the sales manager Oliver Lacy wanted to talk to me. He said (very rude and annoyed) how am I supposed to give you an amount on your trade in, if you won t tell me the payoff I then told him My current vehicle s payoff had nothing to do with what he was going to offer me as a trade-in, and to just tell me what he thought my car was worth. I then walked away.Rick comes back to the table with a printed piece of paper with all the numbers . Note: They added a $10,000 increase on the vehicle I was interested in and offered $20,000 for my car. (Very low)So now the GLE 350 that I was about to purchase just went UP TEN THOUSAND DOLLARS!!! Needless to say my mind was blown! I reached out to another dealership and they told me that this was illegal. Rick confirmed that this was true, and was not right. He also informed me that since Oliver Lacy had been at dealership things were not good. I asked him if he would pay $10,000 more on a vehicle than what the sticker showed, and he said absolutely not!My experience at this dealership was seriously the worst experience I have ever had in my life. I was there for several hours and felt like I was chasing my tail the whole time. I have never had a dealership up charge me on a vehicle and can t believe they are getting away with this. It was unbelievably disrespectful and unprofessional to hold a customer in a facility with the impression that they re getting something they re not. I would not recommend Mercedes of Beaumont to anyone! They are beyond unprofessional and dishonest!

  Robert Root
2 years ago
Probably the absolute worst experience I have ever had at a car dealership. Went there to look at a C-Class. When the salesperson approached me, I asked if I could sit in the car. He smugly told me that I need to prove the I could afford the car before he could even open the door on it. I assured him that I could afford any car I wanted and let him know that I didn t want to go through a 20 minute process (per his description) to prove that I can afford a car that I may not even want. He, even more arrogantly than before, dug his heels in and refused to show me the car (while he also was bragging about how he could also afford the car because he played professional football ). The salesperson was by far, one of the worst I have ever encountered. I will happily take my business to Houston.

  David LeMelle
2 years ago
I brought my CLS 63 AMG in for a routine service. The service writer, Nic told me my rear and front breaks and rotors needed changing. The cost of this repair was over $4000. I brought it to two other dealerships for a second and third opinion. Both said all my rotors were fine and only my rear break pads and sensors needed changing. The total cost was under $400.00. I would never reccomend thos place to anyone unless you like getting ripped offService: General repairs & maintenance

  paul yancey
2 years ago
Called two weeks ago for advise for service light (rig test ) on gl450 to be turned off...said someone would call back later in day...as of now no contacts or return calls....called back to get another person to reply and put on hold with no one picking up after nearly 30 min.....this is why people go directly to Houston dealerships....local ones feel they have a trapped audience with them being only place within 90 miles....previous call and customer service was excellent ... So what's going on now ??????

  Latrisha Swafford
2 years ago
That staff was great. We really enjoyed having them service our vehicle. They were courteous and efficient great bunch thanks guys again.

  Larisa K
a year ago
Always pleased with our service. Latasha is awesome service writer!

  Jerry Ross
2 years ago
They had my parts I needed for my car

  Barbara Dearman
2 years ago
Not good they never called me back

  Robert Dickson
2 years ago
It s a hate love relationship .