Classic Soft Trim

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chuck Slayton
a month ago
I've been kind of torn about leaving a review for this place. I'm torn because the front office and the technician both gave me different experiences however, neither were five stars. Katzkin had me bring my truck here for some warranty work and I will say this... Any correspondence at all shared between you and the front desk, verify it, verify it and verify again. Don't delete your messages, but I do hope you have a pleasant experience if you decide to have work done here. My experience resulted in the lady at the front desk leaving two voice messages wanting to book an appointment on Thursday. I returned the call and scheduled. I receive a call on Wednesday wondering if I'm going to come to my appointment. I made this appointment with her, I verified with her and I put in my calendar immediately. I got the feeling someone was trying to get a long weekend. I ended up bringing my truck in on Thursday (like it was scheduled to be done) at 0800 like I was told, the lady doesn't show until around 0830. I did not hear anything back until Friday around 1:30 I received a text message saying my truck was finished and they would be closing early. No phone call, just a text message, knowing they are closed all weekend. I call, no one answers, nor is my call returned until Monday and I am told that I was called and a voicemail was left... Someone must have called the wrong number. After spending all weekend without a vehicle I receive a call on Monday and I'm basically called a liar. I'm sure I'm leaving a few things out for sake of brevity, my last complaint is: I asked for something extremely simple to be done (my heated and cooled seat control buttons to be moved) and they could not accommodate. I have worked as an automotive installer for a few years now and I know for a fact that is an extremely simple task, however it could not be done due to the complexity of the install... Like I said this was warranty work, I will never go there and spend my money. Thanks Kayla (sarcasm).

  johnny17616
6 months ago
Great place to do business! Brought them some seats, and they were able to swap out the upholstery quickly and professionally.

  Debra Daniel
3 months ago
Awesome delivery and installation! Wonderful people to work with!

  Mark Merchant
a year ago
A great place to definitely get leather put into a vehicle! Service is one of the best around and the work was performed to said standards and done in timely fashion! Only place to go for your interior needs!Service: Body & TrimService: Body & Trim

  Keith Barlow
6 years ago
My go-to place to have leather added to vehicles I sell that do not come with leather from the factory. Wouldn't use anyone else. Their leather products are every bit as good as factory, workmanship has never been an issue for me. Audrey also makes great recommendations based on experience when helping pick out exactly what is going in.

  James Smith
a year ago
Everything was great! The staff was friendly and did a excellent job on my leather trim kit.

  Gary Gregory
2 years ago
Service was terrible food was hard and overcooked and the red sauce looked like someone took and poured tomato juice out of a can. I definitely wouldn't waste my time. the funny thing is the one in Beaumont it's pretty darn good... this one terrible..

  Lisa Charanza
a year ago
I would highly recommend Classic Soft Trim. They did a great job with my seats. I Spoke with the helpful and Very professional receptionist as well. Great place overall.

  Paul Vincent
3 years ago
Amazing job on leather seats. Have had a lot of compliments.

  Michael Graffagnino
7 years ago
Great place to take your vehicle for an upgrade.

  Bobby Burns
a year ago
Great service and quality work

  Ozzy Watson
4 years ago
Called many times, no answer, no call back.