Service Department at Big Star Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vince N
2 weeks ago
Terrible you think you get dealership work? Look at my pictures sloppy and dangerous.Everything that was wrong.1. Had my truck for over two weeks with no loaner vehicle.2. Terrible communication have to call multiple times to get answers.3. Did not standby multiple pick up dates.4. Received truck filthy after sitting under a tree for 2 1/2 weeks.5. After picking up and driving the truck realized that bolts were missing and not fully fastened to specs (see pictures below).UpdateJoe Mayhew the GM that responded to my review. He will not contact you back and if you try calling big star he is out and doesn t have a voice mail.

  Danielle Walker
3 weeks ago
I originally went in to get my oil change which was very speedy. Upon return Victoria was my service person and spoke to me about an oil leak that that had found while the service team was doing the routine oil change. She advised that I should get it taken care of quickly considering it was under warranty. I explained my reservations based on my prior experience of not having my vehicle for months and how frustrated I was about the lack of communication with me and the other departments. She insured me that before I even brought in the vehicle she would make sure the parts and the technician was available to get it done in a timely manner. I also expressed if i was to be without a vehicle what would i drive, and with the proper approvals she was able to get me a loaner. This experience was 1000% better than my original experience with the service department at Big Star. At this point I have less reservations on their service and communication not only with me, but also with the other departments.

  KEITH MENARD
a month ago
I went in for my first oil change of my Canyon. I was greeted by Dustin. He quickly got my info in order and explained the process. He kept me updated and also noted there was a recall on my vehicle that was taken care up quickly. Dustin is very conscientious along with a great attitude and appears to take pride of his job.

  Deborah Bailey
a month ago
I received professional and friendly service. But. I have a complaint about my service. According to my invoice my fluids should have been topped off. But, I discovered they were not. I left a detailed message for the service manager Kendra Scott, I have not received a call back. Thanks.

  Janneth Torres
a month ago
Our advisor Tim, was not of much help. He was very dismissive to our problems. He told us it would take 4-5 days and it took 3.5 weeks. Every time I called to get an update he was either not available or leaving. Finally I told them if they did not let me speak to him I d go up to the dealership in person. To my surprise he answered in less than a minute. They kept my truck for 2.5 weeks before starting to work on it. Very unacceptable. They made it seem like they were doing us a favor since it was still under warranty. Yet I m paying extra monthly for it.

  Shelly Bellard
2 weeks ago
Terrible! The service department is terrible! We have been waiting about 2 months for a part. No one calls us back. The part is not in! The truck is not great either! We spent a lot of money for this truck! The sunroof had to be replaced and waiting forever for the side mirror to be replaced! I would not recommend this place nor a GMC!!!

  Chris Contreras
4 months ago
Bought brand new Essence and the insurance to cover certain repairs, i.e. window replacement. First the car depreciated in value dramatically when we drove it off the lot. But the whole thing that has soured us on the dealer is the fact that they sell you the insurance but the service to have anything done is HORRIBLE. The window to the car was broken by some flying object in July of this year (2023). We notified the dealer to make the claim. That was not good enough, had to take it in (40 miles one way) for them to physically look at it (10 minutes max). Then was told it would take two weeks.................lets just say this is December and the window has still not been fixed. The first one came in and was broken, never was told this found out after we took the car in to have the window replaced and was informed, after it had been there all day, the seals around the window were warped and the window would have to be ordered again. We have never been communicate with about the issue, only when I call, then when I call I have to talk to "my advisor", glad he is not advising me on grand things in life. We recently traded the card in. Only had it since February of 2023, the window still broken! So service is not existent.

  Scott Singleton
a month ago
Great service as always from my favorite Service Advisor Victoria. Got me in and out of service with no issues! Thank you! That's why I do all my service at Big Star on my 2017 GMC 2500 HD Sierra Denali.

  Diane Stoker
4 months ago
This has been a nightmare dealing with Big Star. I bought my vehicle in May and after them having it in service for a month, all of the things they were supposed to correct are still not done. I reached out to the sales manager last month to remind him, but he still has not gotten back to me. I guess at this point, they have gotten their money for the vehicle and don't care if they take care of the customer or not.

  Eric Huerta
2 months ago
I went for an oil change and it was fine. The service was good. But then I tried to speak with someone in the finance department. But nobody was available since it was Saturday which is understandable. But for the past 3 weeks now I ve been calling and calling and calling to try and cancel gap insurance. I can t get nobody on the line and left multiple voicemails and can t get anyone to call me back either. Very frustrating.

  Eva Osborne
4 months ago
I would have given 5 stars except I was told that my car was ready and when I showed up the next morning, the oil had not been changed. I tried my best to coordinate this service because my husband was scheduled for surgery, but when I could not pick my car up until later that really stressed me out!!!Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  shane D
3 weeks ago
Great customer service and a good experience all around, in purchasing a new vehicle. Vincent, the salesman, made it happen!

  Darice Story
5 months ago
The dealership had my car for over a month. Picked up my car and within 24 hours all my dashboard lights were back on and now I have more issues than before it went to the shop. I called to report the issue poor customer service I would not recommend that location to anyone in PasadenaService: ElectricalService: Electrical

  Louis Verret
5 months ago
The service advisors do not communicate with the customer. You have to call and check on your vehicle. My vehicle sat there for 2 days and no one bothered to call and let me know it was ready.Service: Auto engine diagnosticService: Auto engine diagnostic

  Teresa Sikes
5 months ago
Great service department! So glad they changed ownership & employees! Victoria is the best! Tried several times with old group of service folks & several other things was repaired (a few that didn t need to be. Just tried to shut me up about problem) New mechanic took care of actual problem.Services: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Wheel alignment, Oil changeServices: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Wheel alignment, Oil change

  James Mcdowell
3 months ago
My Service Manager is Amazing! A very honest and genuine person. That gives me the confidence in doing business there.

  Bobby Tieman
3 months ago
The service I recieved was on point all my concerns were met and followed up on and promptly taken care of very happy with my experience.

  RANCH
5 months ago
Transmission was leaking on brand new 2023 duramax 2500 at4 took it to bug start gmc in Baytown since that's where I bought it and they said it was like a 2 week wait unit they could get to me and loaner cars were 4 weeks out .....and then they said if I keep on driving it and the Transmission locks up I am liable since I knew it was leaking.....well how in the hell am i supposed to get to work to make the payment on the $80,000 truck then a holes ???? Traded the new truck in with 18,000 miles and a leaking trany lost about 10 grand ....screw big star and GMC.....how's that for a review....

  Harold Cooper
a week ago
Don't charge one price for oil change then go back to get my next oil change be charge a higher rate with out telling me anything

  David McCall
3 months ago
Very helpful manager and floor staff after I purchased a car that needed work. I would recommend to friends.

  Patricia Montano
5 months ago
This place was a disappointment they had my car for 10 days and didn even fix the issue they made me change stuff I didn even need ended up paying 2400 dollars for my truck still having the check engine light on I took it again and supposedly the problem was fixed and it wasn t the light came back on in less than 30 min from pick up and they also puncture two slits in my seat and never called me back about it the manager has been aware and he is so rude and acts like he don t even care I asked for him to call back two times even left a msg and no call back this is the worse place don t take ur cars there they don t know what they are doing I would give zero stars I was supposed to take my car back but they just take ur money there and don t fix the problem

  Derrick Horton
5 months ago
The service department sucks. They stole $4000 dollars from me. The manager said the finance company wanted $4000 dollars down and it was a lie. I refinanced it and the finance company said it wasn't true. Big star are crooks and thieves and unprofessionalServices: Tires, Body & TrimServices: Tires, Body & Trim

  Reginald Thomas
6 months ago
I drop my vehicle off on August 17,2023 to have my vehicle checked out because my air conditioner was not working. It took almost 3 weeks before I got my car back service mgr. and customer service tech Virginia was extremely rude to me at the end will not bring my vehicle back ever!!!Service: Air conditioningService: Air conditioning

  Wes Meeks
a month ago
Everything was as expected and my service rep was friendly and helpful. Her name was Andrea

  Nancy Lozano
5 months ago
As a single lady, I always feel confident at Big Star service dept. Everything is made easy and they are trustworthy and respectful.Services: Transmission, Tires, Air conditioning, Oil changeServices: Transmission, Tires, Air conditioning, Oil change

  Tj Savage
a month ago
Removed my work parking pass from my rear view mirror and lost it. Did not put in much effort to find it or at least pay for what was lost by them.

  Myrna Cantu
3 months ago
was never offered to renew my maintenance service.the waiting area needs some aestetics.books, good water for clients

  Dolores Bueno
3 months ago
My car was in the service department for almost 2 weeks for a simple repair.

  Leroy
3 months ago
The Service Department has been very courteous and attentive to my Service needs. My needs are addressed moments after I enter the Department office.

  pauline taylor
6 months ago
Had to take off work to bring my car back on two separate occasions for the same problem the manager in the mechanic shop was very rude and did not take out the time to figure out what was going on with my car not even on the second time. Had to come back on the third occasion after I got in contact with a supervisor that s not even in the department..Service: Electrical