Frank's Collision Repair - Baytown
4.4 (233)
3003 N Main St, Baytown, TX 77521
(281) 427-8508
frankscr.com
Claimed
Service options
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
alfredo alfaro
a month ago
Franks Collision is a first class repair shop the manager Donny absolutely loves his job and takes care of customers really well. The repair process went very smoothly. Very happy with the work that was done on my mini van. The whole staff was very professional from start to finish.
Richard
a month ago
Picked my car up today, extremely happy with the work and the finished product. Truly professional with everything. I would recommend them to anyone.
Alisha Anderson
3 months ago
Jordyn was professional, thorough, kind, and prompt. I recommend this place for a fast return on your vehicle, being informed step by step, no hidden fees/pricing and great work. Front desk girls were polite as well.
Andrew Collymore
4 months ago
Highly recommend Franks Collision, their YMCA location is spot on w/ their work. Shoutout to the shop supervisor Mr. Mike for the professionalism & quality work. Also, shout out to their manager Mr. Ben for going above & beyond to help me out. 10/10
Ykethia Payne
6 months ago
Poor customer service. my car was there for a month. every time I called to check on my car never received a direct answer. It took so long for them to total it out. It has been gone from Frank s collision on North Main in Baytown, Texas for over a month. The insurance. still has not received the refund check. They are not truthful at Frank s collision. I was lied to several times about when they mailed out the check. Not a happy customer, poor communication, not trustworthy at all.
Alexandra Babcock
2 months ago
Highly recommend! My car came out looking brand new! Only took about 2 weeks and kept me updated throughout the process. Thank you so much!
Monica Gonzalez
9 months ago
All I have to say is Wow My baby has been returned just the way she looked before being hit !!! I am 100% satisfied with the service and the great communication . Thank you for the great work done to my truck !!!
liza c
7 months ago
Took my car to get repaired through the insurance and customer service was great. Picked up my car today and my car looks like nothing ever happened to it. The technicians know what they are doing and I would recommend Frank's. Thank you for the awesome work.
Holly Sundbeck
a year ago
As a return customer to Frank's Collision, I am again very pleased with my experience with them, and very happy with the results of my vehicle upon completion of repairs made by Frank's Collision. They have always done excellent quality repairs to all vehicles I have taken to them, and this last experience was no exception. I couldn't be more pleased - my vehicle looks like I just drove it off of the showroom floor. Plus, all of their work is guaranteed for as long as I own the vehicle! I will always trust them to repair my vehicles.Service: Body & Trim
Ashley Heise
4 years ago
Omg it's beautiful!! They did an amazing job!!! You can't even tell it was in an accident!!! The staff was great and answered every question we had!! They also kept us informed!!! On a scale of 1-10 they deserve 1,000,000
Robert Melendez
9 months ago
Franks Collision took care of my 2021 F150. Back passenger fender and door was damaged. They had parts the parts replaced and body work done in a week! Legit 7 days. My truck looks brand new they even detailed it for me. I couldn t be happier great job!
Gordon Giang
6 years ago
What a great body shop! I was involved in a minor accident that cracked my rear bumper. The employees at Frank's was super helpful and pretty much walked me through the entire repair and insurance process. A big shout-out and thank you to Brandie, my vehicle insurance liason, who stayed late in the day so that I can make the long drive across town to pick up my car after everything was finished. They even touched up an old rust spot not relating to the accident. My car is looking brand new once again. I can't recommend this place enough folks, y'all will love the people and service here too!
J Ride
3 years ago
Showed up, they took my keys immediately and said we will take care of it. No hassle, easy, dropped the keys off and was told when to pick it up a few hours later!
Pamela Richings
10 months ago
I stopped by today to get an estimate on my car due to a little accident in my own garage. After looking at my minor damage, she left and came back with some magic potion and proceeded to rub out all the damage and didn t charge me at all. This is my 2nd time to use Frank s and I highly recommend them for their quality and customer service!Service: Body & Trim
Owen Roberts
10 months ago
Do not take your vehicle to these people. Had our car for two months to fix a couple scratches. They did very bad work and charged me 4,600 dollars. My two year old daughter could've done better with crayons
Linda Morgan
a year ago
Very courteous. Explained problems & explained remedies in a way I understood. Work arrangements courtesy of progressive insurance & other that not getting my 2 week old Nissan kicks owners manual back I'm happy.I'll have to stay an extra weekend at a hotel because I live 389 miles away being they are closed weekends. Thanksgiving traffic );Thank you Rudy.I'd refer you in a heartbeat! He*but I need my owners manual please dear...Services: Tires, Steering & suspension repair
David Gonzalez
4 years ago
4 out of 4 for the service, I got from this placeIt was the first time i came here and they also show pic of the work they were doing step by step and even detailed my car after the work. And if i ever need any body im coming here again
Tammy Willson
a year ago
I truly recommend Derek to do the work on your vehicle he did one amazing job. Derek explained himself to me he also kept me in contact with me what was going on with my truck he called when the part was late and the staff is very awesome also. I will give Derek a 100 so if you need your car repaired take it to Frank's. I was in a wreck. Thank you Frank's Collision!!!
C Motte
a year ago
Always professional, compassionate, understanding, and extremely nice. This place is a breath of fresh air. Thank you for caring about your customers. The young lady in the front is super nice too. Rudy is phenomenal. Thank you.
M K Graves
a year ago
My 2009 Toyota Tacoma was damaged by a school bus. The bus clipped my rear bumper, as it passed and caused the bumper to fall off truck. Also front headlight had inner lens that melted and broke apart. The total cost was actually less than estimate and they even vaccumed the entire truck cabin interior. Service was excellent and they kept me informed throughout entire process through daily updates via phone calls. I highly recommend Franks. I was a REPEAT customer. My truck has been at both the Dayton (2017) and Baytown (2022) locations. Awesome job!!!!!Services: Painting, Body & Trim
Ronni Abshier
5 years ago
I took my vehicle to Frank's in order to have small crack in the bumper repaired as well as getting my hood repainted. Rudy was in charge of my account and was awesome. His quote beat the competitors by a substantial amount. I am always wary of cheaper quotes - the whole 'you get what you pay for' adage - but I knew by the referrals I'd received from friends and family as well as the reviews here, that Frank's did great work, so in the end I entrusted them with the job.I was originally quoted 5 days for the estimated repairs to be finished, and I dropped my vehicle off at 7:30am on Monday morning, expecting to get a phone call on Friday to pick it up. (I did stress to them that I absolutely had to have my vehicle back by Friday). Amazingly, by 3:30pm on Tuesday afternoon Rudy was calling me to let me know that they had been running way ahead of schedule and that both my bumper and hood had been repaired, painted, and reinstalled and that my vehicle was ready to be picked up! Also, there were some minor scratches (the normal wear and tear) on the other side of my bumper that the technicians also fixed and repainted - free of charge! AND The total price ended up being slightly cheaper than what was originally quoted. They definitely go the extra mile for their customers and it shows! I honestly couldn't have dreamed of a better experience than what I received from the folks at Frank's. I have absolutely ZERO complaints. Frank's has gained a loyal customer in me, for sure!
Wendi Rose
6 months ago
I booked an appointment and the girl was incompetent. She told me the following Thursday and when I went that day, she said it was the Thursday I called. Then was turned away. Bad business
Donnette Durham
2 years ago
I just drove in to Baytown from Fort Worth and my power steering was just gone suddenly. I am here to visit my mom and the only place she knew to try was Frank's. They had just helped her with an issue on her car and had treated her with kindness and had done a good job. I followed her up there and even though they do not normally take care of issues such as this, a gentleman named Donnie checked with his mechanic and said they could do it for me. He sent me to purchase the belt needed at an auto parts store to help defray the cost a bit. I have my car back now and it is running smooth and the steering is turning like a champ. He even tried to diagnose why this problem happened since I had just had several belts replaced in Fort Worth recently. I don't know much of anything about Baytown, TX except that Frank's Collision Repair was a blessing to me. They were beyond reasonable and so very kind. Thank you! Thank you! Thank you!Service: Steering & suspension repair
Curtis Hollingsworth
5 years ago
Picked up my truck today as scheduled. Micheal and his team did a great job. Paint looks amazing and the entire staff are true professionals. I really appreciate their dedication to providing a high quality product and great customer service.Yes, their work is top notch, but their honesty and integrity out shines the paint job. They found an item that I had left in the truck, that can't be replaced, and returned it. I never knew it was missing and would have never figured out where I lost it. I can't thank them enough.
Natalie R.
a year ago
Put a radiator fan in my Toyota in under an hour. Excellent customer service! Donnie is the best! Highly recommend this place.
Paula Ortega
3 years ago
I just wanted to say something about how satisfied I was with them. After my car accident I chose to go to Franks, they did an excellent job on my Nissan. I picked it up earlier than expected. My car was spotless, very clean and looked brand new. Thank you Rudy you did an amazing job. I would highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim
Adam Estrada
5 years ago
I never leave reviews, but I feel the need to leave one for Frank's. They have great customer service and did a fantastic job repairing my truck. They also did a very good job of explaining the process and always kept me updated on the status of my truck. 5/5 stars
Jamey Horn
3 years ago
Great experience with this place. Dropped van off on a Wednesday for repairs to the rear drivers side quarter panel, taillight, and bumper sensor. The repairs look great and the people at Franks Collision were awesome!! They kept us informed on the progress of the repairs through the process. Highly recommend this place.
Fabian Pasillas
3 years ago
Great quality work. If you have Jasper taking care of you, then your vehicle is in very good hands. He will keep you updated about vehicle repair progress (along with carwise website), he is professional, and is on top of his work. My car came out clean inside and out and the repairs made my Subaru look like new. Awesome place, 100% recommend.
Tony Lentini
3 years ago
I got some glue splattered on the side of my brand new Volvo SUV and it just wouldn't come off. So I went to the highly recommended Frank's Collision Repair to see what they could do. They took me right in and 30 minutes later, the glue was GONE with no damage to the paint. They were polite and professional and refused to charge me for the cleanup. I highly recommend Frank's. Businesses with this kind of customer care are so hard to find these days. Frank's is the BEST!