Baytown Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabriella F
a week ago
I tried to share all my details but i exceeded the character limit. So i guess long story short they had really bad communication problems, had my car for almost three weeks on a quoted 9 hour job.Begged my advisor (one who's super popular on google reviews it seems) for updates on my car.She was either too busy to talk to me or i was told she'd call me back and really never did until i told her how bad her communication was. One comment she had that really irritated me was she had 30 cars and customers to update. I understand that, but having my car for way longer i was quoted, rental i was approved for was only for FIVE DAYS, and i had to uber everywhere (which isn't cheap) while my car i got from baytown nissan TWO months ago was in the shop for almost three weeks on a nine hour job... who wouldn't be upset?? especially when their advisor barely updated them. From it being ready by the mid/end of next week to the beginning/mid week when in reality i took my car in 3/18 and got it back on 4/4. Even had the audacity to try and argue with me on the phone when i literally was just telling her about how bad her communication is. To top it off they fixed one problem on my car but not the problem i went in for. Which im grateful one thing is fixed but they didn't even try to see what my original problem was? Will definitely never take my car there ever again. i absolutely don't recommend it.

  louann villarreal
5 months ago
My salesman here was phenomenal. He never gave up until he could get me what I wanted. Mr. Stanley and Miss Sierra are awesome! I would definitely recommend them

  Sharie Troquille
a month ago
Sandra was so very helpful. For any car service needs ask for Sandra she never disappoints.

  Victor Abbate
2 weeks ago
Shout out to Sandra Torres one of the best service reps around. She was very helpful and professional.

  Michael Herrington
4 months ago
Boliver is one phenomenal salesman. He has great customer service and made sure to get me what I wanted! If you want a new car or truck, make sure to ask for Boliver!

  Nishant P
5 years ago
Very quick and reliable service station with all premium amenities. Pretty clean and comfortable waiting area. Also provide free shuttle service which is very amenable. The staff was very kind & friendly. I prefer working with Victoria she is very accommodating ,quick and perfect in what she do. I appreciate her for hospitality.

  Carla Jones
4 months ago
Shout out to the gentlemen that helped me!! I didn't get a car, however, it's still possible.These guys are genuinely caring and so courteous. It was a pleasure just to be there and have made their acquaintance!!If you want to be treated well, go to Baytown Nissan

  Lauren Chase
4 months ago
Sandra is AWESOME!!! She is always so welcoming and knowledgeable. Make sure to ask for Sandra, I guarantee she won t let you down. They re absolutely lucky to have her. Thanks for everything Sandra!!!

  Jeff Cokenour
2 months ago
The dealership personnel were very nice but I will never buy another Nissan. We have had nothing but trouble since we bought the 2019 Murano.

  Becky Kerl
6 months ago
I have been to several Nissan dealerships and dealt with different service advisors. However, Sandra at the Baytown location is awesome. She is never to busy to advice me or service my Armada. She always go above and beyond to see to it that I leave satisfied.Thank you Sandra for the amazing person you are.

  Chioke Coreathers
a year ago
Sandra Torres! Sandra Torres is the BEST!!! ASK FOR HER!! She is the idea of Customer Service!I went into Baytown Nissan Service department to have my key fob reprogrammed. I bought my car (2015, Nissan Murano Platinum) from CARVANA, 7 months ago and received an aftermarket key fob when I drove off the lot. Well, that key fob s battery recently went out and the car could no longer identify the keyfob at all. Even after I changed the battery. I bought the SilverRock Premium Extended Warranty Plan to cover any unforeseen issue. This keyfob for example! Valentine booked my appointment but Sandra Torres took my service to the next level. She, Sandra Torres, called SilverRock to setup pricing for reprogramming my keyfob. Sandra convenience SilverRock to get me a NEW key fob suitable for my 2015 Nissan Murano and also had my aftermarket keyfob reprogrammed as well as the key cut on it. Without Sandra's AMAZING customer service I would have been responsible for over $500 just to receive a new keyfob and have both keyfobs reprogrammed to the car. She made me feel so relieved but understand I did have an extended warranty with SilverRock so I know that may have helped.

  Joe R
a month ago
Excellent customer service as always, Thank you, Sandra.

  aleah white
a month ago
got my car serviced sandra helped she was awesome!

  Miguel Hernandez
4 months ago
I don't recommend Laura for your service advisor, you may end up paying twice for diagnosing your vehicle after the first repair didn't fix the problem.And why they took my Car AC adapters from my car

  Edgard Salas
3 weeks ago
Excellent service Sandra and Darwin were excellent

  Torres
2 months ago
Sandra is always very helpful. Thank you for everything.

  Addison Rae
4 months ago
Just had my car serviced , best experience Thank you Sandra Torres!

  Kathy Abbate
2 weeks ago
Sandra at Baytown Nissan is exceptional. Great service.

  Miguel Cuevas15
3 months ago
Thank you Nadia for being so patient and answering all my questions! You re the best

  Samuel Chavez
4 months ago
Sandra gave me a very good experience at Baytown Nissan, she made sure everything I needed or wanted was what I needed very great experience! I would recommend everyone to go here and ask for Sandra !

  Nathan
6 months ago
Warning to customers!I recently had my vehicle serviced here for an oil change. Not only was I overcharged, Someone stole quarters from my center console. It was noticeable since I only had a total of five coins in the console, but they left the pennies.Baytown Nissan showed me they can t be trusted to handle small jobs. They demonstrated lack of care, integrity, respect for the customer.

  Katheryn Ramirez
5 months ago
sandra is the best super helpful and always has a smile on her face

  Perla Castillo
4 months ago
Sandra and Nadia were so pleasant and helpful

  Carlos
a year ago
Thank you Sandra for making my experience a good one. I typically hate going to the dealership for service, but with it being last minute Sandra still got me in and out and that was just mind blowing usually I get told I have to schedule service. I'll definitely be back. Thanks again Sandra.Service: Oil changeService: Oil change

  Trent Robertson
2 months ago
I appreciate all of the help Sandra! You are the best

  AnnMarie Rissler
9 months ago
It was a pleasure doing business with Cletis Shields, it is my second time, and he was very helpful as the first time. I will recommend him to my friends anytime. A Salesman that take the time with his customers.

  Alexis Flores
a month ago
Sandra is the best ! Highly recommend!

  Christian Yzquierdo
4 months ago
Sandra takes care of my vehicle mechanical needs and Nadia helps me out with my regular maintenance needs

  Robert Gatlin
a year ago
The other guys aren't blowing smoke about Sandra Torres... I actually do get excited about getting my oil changed these days. Went in for an alignment once and they found damage in my suspension. I had such a good time that I didn't mind the bill. It is always a pleasure.

  Melanie Hardman
a year ago
I took my car in to have oil change and service done.Sandra helped me. She was very pleasant and helpful, and made sure I had all the information I needed before i left. The area was clean and comfortable.