Baytown Hyundai Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Gaston Jr
10 months ago
I had a really good experience here. I initially saw a vehicle at this dealership online. So I gave them a call, and sales representative Zachery Martinez was very polite and knowledgeable and walked me through all of my questions. So I drove over, and there were no surprises. We took a test drive and then worked with finance manager Jose Saenz. They both did a great job and made my car buying experience a real pleasure. Kudos to those two gentlemen.

  Jillian Hampton
11 months ago
I have had what has to be the best car buying experience ever. Dewayne, my sales associate, was professional, kind and courteous. He listened. Then he put me into a vehicle that fit my needs as well as my budget. Dion gave me the best cup of coffee. Then, Mike stepped in to insure that I was happy with the process, then, Jeff took me the rest of the way. This sales team treated me like a Queen. I got a new car. Yay!

  Patrick Kelley
2 months ago
Great no pressure sales team, especially Zain! The service team is also amazing, especially Austin.

  Chris Mayo
10 months ago
I arrived at 1 pm, and I explained my issue and problem with my Hyundai and asked for service and about changing my back tires because of a blowout, I had called in advance of arrival an was told they would be able to help me with this and that they had plenty of tires in stock for my model. But soon later, i arrived and talked with the man on the phone he informed me he doesn't actually have anything in stock and that. "Oh, we don't do much on Saturday." I recommend you don't go here for service.

  MorganxAlysse
a year ago
Worst experience I ve ever had with an auto repair shop. This is my second oil change for my 2022 Santa Fe purchased from this dealer ship and still under warranty. Both experiences resulted in a 2.5-3 hour wait. I did not receive my vehicle until I asked for an update.Furthermore, at the beginning of my appointment I inquired about a panel on the driver side passenger door that was lifting up. I was told by my service representative, Dylan that he would take a look before taking my vehicle back to ensure it could be fixed. After waiting 2.5 hours my vehicle was brought back with the part still broken. Dylan then stated that he informed me that it couldn t be looked at today (which was a lie). My vehicle was once again taken back to parts and service after I informed him of his lie where it was fixed in less than 5 minutes.I will not be returning to this automotive shop and I d advise you all not to as well. They waste your time and do not complete the requested work.Services: Tire rotations, Oil change

  Jacqueline Davis
5 months ago
Great service. All the attention was on me until the deal was sealed. Got a great SUV too.

  Knoxx
7 months ago
Car broke down heading back to Austin. Very professional and was quick to help me. I m so glad this dealership was near by.Service: Auto maintenanceService: Auto maintenance

  KT Robbins
2 years ago
Mr Smallwood in the lead service dept took great care of me with my car today with the help of his tech guys, which were great also. I brought the car in just a few days ago and had it diagnosed/inspected, turns out it was all easy and covered fully under warranty, and as soon as the parts arrived yesterday I was made aware and had everything finished completely in about an hour just a little after noon today! All good so far! Austin was extremely knowledgeable and helped me understand more of what was going on and assured me that it was an easy fix and should have no issues from here on out, and it seems he was right! I highly suggest taking your Hyundai's to this service dept, these guys seem to really care about the customers complete satisfaction over anything else, and even with only minor warranty work, I was treated just as kindly as if I were there to buy a new car. Thanks guys and thank you Austin for all your help!

  Vickie Kennedy
a year ago
I wish I could give a great review about my experience with Baytown Hyundai service center but it was not a pleasant one. It took 2 weeks to get my car back from catalytic replacement. First I noticed a open water bottle lying in my console and the check engine light was still on. I was told to drive the car, the light would go off. It didn't. After scanning the computer my car now needed an o2 sensor. My new repairman found that the sensor had been broken and reused. They apparently didn't have the 17$ tool that removes the sensor safely. I have a long scratch down the side of my car that it didn't have before they got it. It's safe to say I will not go back to Baytown Hyundai ever.Services: Auto exhaust system repair, Auto engine diagnostic

  Grace Kelley
8 months ago
Excellent Excellent Customer Service and Vehicle Service and Care. Austin is very very knowledgeable and gives you a personal service experience.

  Bill H
6 months ago
Staff is knowledgeable and friendly. New facility. What's not to like about those things.

  abid hussaini
4 years ago
Special shot out to Zain Naqvi and Ray Funk for the most outstanding service and deal. Truly worth it to be able to always get the best service and care from this location of Baytown Hyundai. Zain never disappoints.

  Donald Olson
a year ago
Austin and the rest of the service people there are very friendly and have great customer service, they help you get your stuff done in a timely manner.Services: General repairs & maintenance, Tire rotationsServices: General repairs & maintenance, Tire rotations

  Isaiah Verdun
2 years ago
The service at the baytown Hyundai is very very outstanding . The service manager Austin is really helpful . Thanks Austin.

  Elbert DeLaCruz
2 years ago
Brought our Kona in, service advisor Austin made the entire process perfect. Great friendly staff!

  Vicky Moreno
7 months ago
Austin in service dept is awesome !!

  Ivan Carrete Nevarez
8 months ago
Expensive compare to anothers Hyundai dealers

  Luci Anna C.D.S.
a year ago
Great waiting room

  mickey mouse
a year ago
Failure to communicate