Baytown Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren Prickett
5 months ago
Was advised to bring our truck in today from someone in service and that they would see if they had a loaner while we drove there. We arrived and the service director greeted us with the WORST attitude I ve ever received by someone who works in customer service. She was off the wall rude and defensive. We literally did what they told us to do and she acted as if we had an issue the moment we walked in the door. When I asked to speak to someone higher she stated she was the director of service . So I asked to speak to someone else. She told me twice to sit down after I told her I was fine I would stand and wait. I don t understand why we were given such awful customer service. We didn t give any attitude walking in. We had no reason to. We just were requesting a loaner so because our truck had water leaking inside it and it wasn t due to owner error. That service women needs to be replaced. Then she had the audacity to mock me when she walked back in front of her coworkers. Laughing and talking under her breath as if we couldn t see her. Proud of how she just treated customers. If you buy a vehicle here take it somewhere else for service! I am baffled how we were treated today.

  Chris The Outdoors Guy
a month ago
Baytown Ford is an awesome dealership. Our salesman was very good. They made purchasing a new vehicle absolutely painless. They gave us a very good deal on our trade. They gave us a very good rate and incentives on the new vehicle is the first time I ve ever bought a new vehicle And it went smooth thanks again, Baytown Ford we will be back !!

  KC Duff
a week ago
Good luck getting in touch with the finance manager Robert I called and left several messages, no call back so I showed up and he left me waiting to apeak to him for nearly an hour. The sweet receptionist for someone else to help me. All this happened after my vehicle messed up after TWO weeks of buying it.

  David Truncale
a week ago
Did not have a good experience with my 2 service trips over several days to fix 5 recalls on my 2021 F-150 (or I should say 4 recalls, since it appears 1 was not performed). Nor did I have a good experience with their follow-up calls wanting to know why I had submitted a poor review. I felt like no one really wanted to listen to what the problems are. I will go to a different dealer in the future. If the *OWNER* of Baytown Ford is interested, I will be glad to talk with him/her. He/she can find my phone number in their service records. Invoice #341039

  John Trimble
a month ago
Had service done to my truck there. Not all services were complete on first trip there. Service department did attempt to make up for it and we worked the issue out. Finally got everything completed on second trip to service department. Once I completed survey I got a call from a someone in the service department that wasn t to happy with my survey and talked over me and wouldn t let me talk. I already worked the solution to the matter with the service member but she had to call and pretty much tell me my voice made no difference. Would not recommend service department due to certain individuals. Techs did awesome work on my truck.Update you want me to call the same delearship that the service department member called me from to comment about what she done. Wow. Can we rate lower than 1 star?

  Shayla Ricks
3 weeks ago
I had a wonderful experience with Melissa at Baytown Ford! Made buying my ordered 2024 Badlands Bronco painless. She was very helpful and ALWAYS available! Told me about the Ford app and helped me to get my floor mats. Great service!

  Domingo Cano
5 months ago
Over all a good experience. Fair prices and easy paperwork. I would recommend Baytown Ford. Financing was a little painful, but over all a great deal.

  Nathan Gorrell
a week ago
Attempted to discuss a car purchase via email TWICE earlier in the week. Both times was told: we ll get back to you shortly. Never heard back.Decided to come in person. Arrived around 1:00 pm on a Tuesday and checked in with the front desk. Waited approximately 20 minutes in the lobby before being greeted by any sales representative. Knew the exact car we wanted to test drive and purchase when we walked in.We admit to be focused and determined negotiators, but we didn t leave the dealership until 7:30 pm.We were literally onsite for 6.5 hours.We don t know what was such a priority over us, but they couldn t wait to leave us sitting alone. The feeling was that they just didn t want to work with us, so they wanted to waste as much of our time as possible.The sales representative would leave us sitting for sometimes up to a full hour before coming back to check on us.Literally no other customers in the dealership.At one point, they greeted another customer and worked with them at another desk for an hour while we sat next door waiting for some sort of update.It just doesn t make sense what and why so much time went by, unless they thought they were just going to wear us down.Our rep admitted that she deal a lot online and through her Facebook page; and their attention really seemed more focused on that. But for reference when we walked out to test drive a 2024 Expedition, we were told this one has the 2.3L engine in it and it s so cool that it tells you when people in the back seat don t have on their seatbelts . They don t put a 2.3L in a truck that can tow 9,000 lbs . Just an example of a rep having no clue as to the vehicle they are trying to sell; as we asked several questions about the car during test drive and were told: Um, I m not sure. We had gotten our trade-in appraised earlier in the day by a sister company of theirs at EchoPark (they are both part of the Sonic Automotive family) and the appraisal process took less than 20 minutes before we had our cash offer. However, at Baytown Ford, it took at least 1.5 hours for them to come back to us with their offer after looking over our trade.I even saw on the sale rep s phone/computer the exact amount they offered as soon as they walked back to their desk and entered my cars info into her computer, but we got some story about waiting for 3 offers from their buyers and call center to get the most competitive price . Thankfully they matched our initial offer from EchoPark without haggle, but there s absolutely no reason it took so long.When we started working with a manager or sales guy from F&I; who I assumed was meant to be a Closer. He came over and shook our hand with an open cut bleeding above his thumb. He mentioned it after shaking our hands, but my wife had to point out to me that I needed to wash the blood off my hand; so odd That individual worked with us in tandem with the original rep for the remaining 3.5 to 4 hours and never put a bandage on .We identified a minor issue with the vehicle that service could have quickly addressed, but they failed to notify service in time and by the time the deal was done Service was closed and we are forced to bring it back.From Texas s DMV website: It is simple and free to transfer your license plates to your new vehicle. The TxDMV encourages you to transfer your plates because it protects you.You may transfer your plates:To a vehicle purchased from a dealer: Remove the plates and request that the dealer transfer the plates to the new vehicle. We said We want to transfer our plates to our new purchase. First said it couldn t be done. Then we can only transfer handicap plates. Then they said we ll take a picture and send it to the state for them to decide if they will allow the transfer.Very little faith that our old plates will transfer.It was too long a process and such an annoyance to feel so neglected.Eventually we were able to come to an agreement and buy the car at our preferred price; we just left exhausted and starving .Cannot recommend.

  Brian Cummings
2 weeks ago
Great buying experience. We worked with Gaven, and he was excellent from start to finish. This is our second purchase from Baytown Ford, and I highly recommend shopping for a new vehicle at this dealership. We love our new Ford Bronco!

  A. Shaw
a month ago
I was in and out at right at 2 hours! Best car buying experience I ve ever had. I knew I was limited on time before I had to be at work and Melissa and her team got me taken care of and out the door in time for work!! Will definitely be back for my next car.

  Gregory Smith
3 weeks ago
If I could give 0 stars I would.Absolutely horrendous! Do not buy from Baytown Ford, do not do business with Baytown Ford, do not use the service center from Baytown Ford.72 Days my truck was with them in the service center. Under warranty (whatever the "platinum" warranty means....that's what I paid for, and still received awful service).1. Lied to many times2. Dead battery picking it up (not their concern of course, that's not under warranty). Even though it was just fine dropping it off. Literally had to have somebody come jump the truck in front of the service center.3. Tried to charge me anyway for something that was never discussed.4. Didn't get a loaner vehicle until day 48!5. Car reeked upon picking up (they did offer for me to bring it back in for cleaning after I sent emails to Sonic (parent company) and Corporate Ford). Three days after I picked it up. I declined; no need to bring it back to them.Of course after the complaints, I was still given the run around upon addressing my complaints. Supervisor defended everything except the car smell.STAY FAR AWAY FROM BAYTOWN FORD!

  Lisa Williams
3 weeks ago
I hate buying a new vehicle BUT today at Baytown Ford was an awesome experience. The guys we worked with were great. Instead of spending hours haggling over prices we all came up with prices we could agree on very quickly. They listened to US on what we were looking for and what we wanted. They didn t try to sale us something different. Thanks Baytown Ford.

  Alex Outtrim
a month ago
Melissa, Mario, and Brian were a pleasure to work with. This was the best auto buying experience I have had and you've earned a customer for life. Extra kudos to Melissa for waiting quite a bit of time for me to come in.

  Andrew Dean
3 weeks ago
I went into Baytown Ford looking for a new truck, with the help of one of their employees Gaven Clark, the process was very smooth. Highly recommend visiting him if you re in search of a new vehicle!

  Kenric Auguillard
5 months ago
We recently purchased a vehicle from Baytown Ford, and we couldn't be more thrilled with the entire experience. From start to finish, it was a seamless and enjoyable process.First and foremost, we'd like to give a special shoutout to our salesperson, Kevin. His extensive knowledge of the vehicle and his friendly, professional demeanor made the whole experience a breeze.The dealership itself was clean and well-organized, which added to the overall positive atmosphere. The staff was courteous and efficient, and we felt like valued customers throughout the entire process.We're extremely satisfied with our purchase from Baytown Ford, and we highly recommend this dealership to anyone in search of a new vehicle. Thank you, Kevin, and the entire team at Baytown Ford for making our car-buying experience so enjoyable.

  Sara Profitt
4 months ago
I had a great experience with the service center at Baytown Ford. I specifically dealt with Abraham. He was communicative, diagnosed my car sooner than expected, took care of filling the warranty claim, ordered parts quickly and my car was ready sooner than expected! When I picked it up they had changed the oil, replaced the broken part, and it seemed cleaner than it was when I left it! Amazed and happy!

  Maria Medina
2 weeks ago
I m very satisfied with Gelmer Velasquez My salesperson,He had all information needed,Very professional,Great personalityVery knowledgeableAnd helpful.Thanks to him I walked out with my brand new vehicle, and very satisfied.

  Ethan Davis
8 months ago
I ll start by saying this is the best car buying experience I ve had to date!!! I have purchased 10 brand new cars in the past 6 years or so and this has been over all the best experience. Wes and Michael were both awesome. They helped us out in every way possible and went above and beyond for my wife and I. Thanks guys!!!

  Nathan Garcia
a month ago
I had agreed to a certain interest rate and amount of truck. Turns out Gelmer raised my apr after we had agreed to interest rate. My down payment was added to principal as well. So principal went from 49,500 to 56,000. Didn t notice until I had already signed paperwork. Called to ask what I could do and Gelmer told me I already signed paperwork so I can t do anything about it. I would advice anyone making a purchase here to make sure you check over all paperwork before signing anything.

  Daniel Cruces
7 months ago
Excellent service! Look for Wes if you need someone that knows about trucks and give you the best service ever when you go there!

  Bill Butler
2 months ago
They hated the first review I gave them so much they called both me and my wife asking me to retract the review. Sorry Baytown Ford. When you are dishonest and try to hide things in contracts and only agree to take it off once you have been caught and the customer is walking out then there is a problem. From my conversations with them, the problem is the store management.

  Bill Butler
2 months ago
A house full of liars. Told my wife the $3200.00 warranty was required. Called 3 other Ford dealerships to verify and they said we were being lied to. Thanks Baytown Ford. My wife loves her new Jeep Grand Wagoneer she purchased at Bayshore Chrysler across the hiway from you. They didn't lie to her there. Avoid Baytown Ford, liars and thiefs. Go see Tim at Bayshore Chrysler.

  Destry Lunsford
a month ago
If you are looking to buy a vehicle then this is the place to go. They have a team of people that will go out of there way to get a vehicle you will be happy with. I would recommend this place to anyone looking to buy a car, truck, or suv.

  Daniel Songer
4 months ago
Gelmer was a great salesman, efficiently worked a good deal with me. Should be 5 stars. However, the free detail given by the detail crew was not good. Puddles of cleaner in the rubber mats, scratches i hadnt noticed before in the paint, and they stole my mister carwash unlimited sticker So if i were you, buy from this dealer, ask for gelmer but opt out of the detail.

  Misty Creel
4 years ago
Around 2013 my husband and I purchased a used 2002 Ford Explorer Eddie Bauer Edition and still to this day (July 2018) have never had any problems out of that vehicle. We had a great buying experience with Baytown Ford back then so, when we decided to purchase a 2018 Ford Explorer in May 2018, Baytown Ford was our first choice. I did have salesmen from other dealerships contacting me to come and purchase from them but, we felt that based on our previous experience and how happy we were, we would choose Baytown Ford first. I m glad we did! My husband was at work that day so, I went alone to test drive and decide what we wanted to purchase. The salesman I worked with is named Christian. He was very kind, considerate, professional, and knowledgeable. Often, as a woman, salesmen will use high pressure tactics and often speak to a woman in a condescending manner but, that was not the case with Christian. Another reason we chose Baytown Ford is because it is conveniently located near our home so, I don t have to drive some long distance just to have maintenance done. We received a great deal and are very pleased with our decision. I definitely would recommend Baytown Ford for your next purchase. Please read my 2020 update below! **UPDATE FOR 2020** February 2020:Baytown Ford has been really awesome to us as customers. We purchased a new truck for my husband! Our sales associate this time was KENRICK GRIFFITH and I must give him so many accolades! He s a very kind associate and will absolutely go to bat for his clientele. The truck we wanted (2019 Ford Ranger Lariat 4x4) was the only one left on the lot that my husband had spent months researching. If you look at the photos you will notice the one he chose has a chrome grill instead of black. He got the total package! Ford is using Bang and Olufsen sound systems and they are great! I simply told Kenrick what I was looking for and he found it right away. His ability to build relationships with customers is outstanding!! He s an asset to Baytown Ford. Also, request Jim to help in any way needed he is absolutely excellent at getting you in the vehicle you want at a price you can walk away feeling great about! So, if you re in the market for a vehicle, don t pass on Baytown Ford!!! Thank you so much to Kenrick, Jim, and the whole Baytown Ford staff! We walked away as happy customers and will continue doing business with them. #ford #baytown #texas #trucks #cars #customer #new #used #deals #tradeins #explorer #ranger #suv #financing #houston #preowned #low #prices #affordable #houston #weguide

  craig becker
5 days ago
Fantastic experience with Jim Lusson. Possibly the easiest transaction I have ever had with a Car dealership.

  Isaiah LaDay
4 months ago
Everything was laid out to my knowledge. Kevin did amazing as a car salesman making sure I was well aware of all bundles and packages. This is the reason Ford s the only car manufacturer my family and I purchase from.

  Maggie Cryer
6 months ago
This week I purchased a truck from Gelmer Velasquez at Baytown Ford. Gelmer is by far the best salesperson I have ever dealt with, and I am in my 70 s and have met a few. He is knowledgeable, personable, very patient, and detailed oriented. Best experience ever when buying a vehicle.

  TEKPRO TINT & PPF
5 months ago
The treatment and kindness with which we were treated by Erique Martinez was excellent. My new 2020 Ford Explorer ST is very beautiful.Mario, the financing manager, did an excellent job. I will definitely recommend a friend or family member for a future vehicle purchase. Thank you Baytonw Ford.

  R Rothrock
a month ago
Baytown Ford was very accommodating with selling my 2017 Maxima to them and was all done in 1 hour . Thank you Baytown Ford and Lily.