Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Valerie L. Ramirez
a month ago
Bad customer serviceI went in to get my checked engine light checked and Adrian and Xavier snickered and laughed when I was unable to answer questions about my car. Being a woman I felt discriminated and frustrated because I just wanted some help. It s very sad to experience this type of treatment/behavior from staff who should have a different approach to these types of situations.
Francisco Walle
4 weeks ago
Diego R. was really helpful today I password by and I needed a battery for my truck Diego was quick and professional 100% satisfied with my purchase and the customer service that young man gave me.
Jose Alaniz
7 months ago
The employees here were super knowledgeable and helped me with everything that I needed. I had to fix my truck here in the parking lot and there were ok with that. I was able to use the tools they had to fix my issue. I would highly recommend autozone for all your automotive needs.
Hannah Mansini
6 months ago
I was having issues with my car not starting and took it over to see what the issue was. Dwayne helped me diagnose the issue and had my battery replaced in a matter of minutes. If you need help make sure to come to this location, they are the absolute best!
Kelsey Rutland
6 months ago
Dwayne was so helpful and sweet, he made sure to keep us informed every step of the way and get us in and out in a timely manner. 100/10 recommend!
Bryan Baker
4 months ago
Hector did an amazing job at helping me find the correct fuse for the front automobile auxiliary port. And it works just fine
Moises Momtilla
a month ago
The best attention . especially in commercial sales area. (Ustin, if they don't have it, the spare part will get it for you, an excellent person)
sandra plante
5 months ago
Excellent people work at 5222 garth rd. Helped me with a check engine light. The sales associate was very helpful. I would recommend this store.
Victoria DeLeon
2 months ago
Was helped quickly and explained everything we needed I dont know his name but he was very helpful with everything
Karli Anderson
3 months ago
Awesome AutoZone location. Friendly and helpful staff. Would definitely recommend this shop in you live in Baytown
Valeria Garcia (Val!)
2 years ago
Very knowledgeable people. Loved the customer service provided by Riley over the phone He took the time to go look for the part that I needed and was able to place it in will call till I got there. Very recommended store.
Diandre Leblanc
2 months ago
You buy stuff here and they don t put it under your name or they can never find it in the system after u purchase it
Marlon Rodriques
5 months ago
You can get some parts what do you want when you call if you get the right person you can get the write up sometime the one you get on the phone I have no experience about cars. Sometimes they can also get rude.
john harris
7 months ago
normally Good Service, but today the young man working was very slacked and the other cashier was flirting with another employee from another store to offer any assistance. I might have gotten better Service if I was Hispanic. Definitely not the norm!!!
emanuel rodriguez
5 months ago
The manager accused me of trying to install a part while attempting to return it because of the high price of the item as it was purchased from another location in order to alter their sales numbers.
Otm Spxde
8 months ago
Great customer service Justin keep up the good work you always know exactly what we need hands down one of the best employees
Jason Joplin
7 months ago
Great service and professional. Took great care in changing out my truck battery. Highly recommend this store.
Latrice Perez
6 months ago
Went in for 134 ac freon and it was over priced. They are charging $60 for a can that I got at Walmart for $10
Wendi Rose
a year ago
Dwayne J was very professional and helpful when I needed my light bulb changed. He assisted me in changing it and taught me howto do it for next time. Give him a raise. He is a wonderful asset to your organization. Thanks
Jamie White
a year ago
Megan and Caleb were very helpful and professional. They both were very attentive to our issue and they deserve a raise!! They provided excellent customer service.
terry mcdaniel
a year ago
Guy helped me pick out a cleaner for my dash, quite expensive decided on the leather cleaner $12, ceramic wash $40 and some towels $10. Was waiting in next in line and another customer that came in after us walked right in front of us and they checked him out. Ok I understood fully this is not a first come first serve establishment. Well I left all the cleaners on the counter. I will not be back!
Krystal Chambliss
a year ago
I was having a frustrating day and my lighter fuse blew in my truck. I stopped in and a very knowledgeable and pleasant lady helped me through the whole process. She was able to help me figure out which fuses were blown and replaced to get it working again. Will definitely be back for their great customer service!
kim brinkley
3 days ago
The people her are awesome.
kimberly price
a year ago
Justin was extremely helpful and knowledgeable, he kept me from having to go to the dealership for 200$ parts and service. I bought the parts I needed over the phone and said he could help after he clocked out. He took care of what I needed quickly and without a hassle, saved me a lot of money and time. I am so greatful I have a amazing and trust worthy auto store right down the road.
Kim Bonetti
11 months ago
On 04-19-2023 (yesterday) I was doing some weekly errands in Baytown, Texas... after an errand I get back into my truck and it would not start... no noises, no lights for the gauges, nothing .. after trying for what seemed like an hour of trying to get it jumped off by my sister-in-law, the battery would not hold a charge to leave the Conn's parking lot. I decided to walk over to the Auto Zone store to buy another battery. I told my problem to the clerk - Fernan. He got the tools he needed and the new battery that I just paid for from that store, and he drove us over to my truck in the next parking lot and he fixed my truck. I'm a very satisfied and happy customer. I will gladly shop at that store and refer people to that Baytown location for auto parts. and it was a hot early summer day! Helpful and curtious to all customers!
PFabs
a year ago
4 employees standing around talking and the manager with purple hair told me to do self checkout.One of my items came up as UPC not found when I scanned it and all 4 just looked at me without offering any help.I put my items down and walked out.Not worth shopping here.
Mariana Valverde
a year ago
Justin was super helpful. He was quick and knew exactly what to do. 5/5 will get my battery replaced with him again but hopefully not any time soon(:
Jose Ramon Cardenas
2 months ago
Yesenia she was super nice the best
Christy Wheaton
2 years ago
Girl at counter with braided pigtails didn t have a clue! I needed a brake light and I told her the make and model of the car then she asked me what size engine and she started asking me all kinds of other questions about my vehicle and it s a 2017 Hyundai Tucson and she asked me if it was an SUV or a sedan and then she asked me what color the brake light is because the only color she has is yellow. I ve never been more confused and then she came out and said is it your brake light or your signal and I told her several times at least five times it s the brake light on the passenger side and then she wanted to come out and check and she said she cannot tell what color it is and finally a much younger guy came out to help her and said the brake lights are the same color they re not yellow they re white and she just doesn t have a clue what she s doing and I ve never been more confused. She went inside and I left to go somewhere with better customer service and maybe an employee who actually knows some thing about their job. Please do not allow her to assist any more customers until you train her.
April Posey
4 months ago
The staff was very knowledgeable and helpful