Lost Pines Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nisha Vishag
a week ago
Such an amazing place with incredibly kind people! Eddy and Thymthia went above and beyond to help us out. We were stranded and had no idea what we were going to do, but they stayed past working hours, gave us water and popcorn, and worked incredibly fast to get us out of there asap. So grateful for the amazing service!

  Rachel Arts
6 days ago
I drive from Pflugerville to get my service done at Lost Pines Toyota because of how efficiently they service my 4Runner and the level of customer care, support they provide. Always a phenomenal experience!

  Dabe Co (Jolt)
3 weeks ago
Absolutely beautiful dealership, and a great Staff. I've purchased new from them and had a lot of service performed there. Always in good hands over here. Also, speak to Beau for sales! Created lasting memories for my family and I

  Taylor F James
a week ago
The nicest people i ve ever encountered . we were stranded on the side of the road and they took us in and treated us like family. Eddy and thynia and mark were so kind .1000% recommend.

  Allison Bastien
2 months ago
I love the Lost Pines Toyota Service Center. I have two older Toyotas both with 250K+ mileage. They help keep me properly maintained and on the road! I appreciate the price matched tires, affordable maintenance and mechanic services, easy check-in, and friendly staff! I would recommend them for all makes and models!

  Jillian White
2 months ago
Came in for an oil change in my ford fiesta. Dropped my car off first thing in the morning and had my keys in hand in less than an hour. Super quick. From scheduling an appointment with the service coordinators to working with the service advisors regarding my multi-point inspection Damien and Mark made it a smooth and efficient process. Both even took the time to explain in detail the issues that came up on the multi point inspection. I will continue to bring my vehicle here for any maintenance needs.

  Medha Jain
a week ago
Best car dealership ever!! Eddy and Thynthia were great and truly helped us out. We will never forget their kindness!!!

  Stephanie Alvarez
2 months ago
Mark and Nathan were nothing but honest, professional, and knowledgeable. I was greeted right away and received updates on my vehicle in a timely manner. The all around service was exceptional.

  J W
2 months ago
There needs to be more dealerships like this! Good old fashion customer service. Our family brings both our Lexus and Toyota cars here, the service department is very friendly and knowledgeable thanks Lost Pines!

  Michael P
a month ago
I love this service department. Stuart does a great job. Kevin Field is my service writer and they always take great care of my vehicle.

  Kelvin Bryant
2 months ago
Have been using Lost Pines Toyota service department for five years. Upfront pricing and vehicles always ready when promised. I would highly recommend.

  Ambrosia Davis
7 months ago
Came in for an oil change. The experience was great from booking to check out. The lady who scheduled the appointment told me about an online coupon that saved a significant amount on the service. The lobby is quite comfortable. All the staff I encountered was very friendly and knowledgeable. No pressure or hype. Will definitely be using them for service and maintenance needs for my Highlander.

  Denise Rodriguez
2 months ago
The service team is just the best! I have not had a bad experience getting my vehicle serviced .

  shania brandon
2 months ago
The lost pines toyota service managers were so helpful and polite even when i didn't understand what was wrong with my vehicle. They got my vehicle in and fixed it in a jiffy!

  Bruce Delafleur
5 months ago
Made early morning appt for tire rotation. Easy check in and rotation and multi point inspection performed in less than an hour. Kevin, my service advisor was friendly and professional. I recommend the short drive to Bastrop as this Toyota service and dealership continue to exceed expectations.

  Dion Dennis
8 months ago
As of the time of this review, I suggest that interested parties scroll down the reviews. Some of the reviews are responded to by one "Walker Nelson," head of the service department. I noted that, apparently, this "Walker Nelson" also left a 5 star review of his own service department. Make your own judgment about the ethics around such self-dealing, which creates a conflict of interest. This is also true of the review, below it, Scott Liriano's. (These reviews have been reported to Google). It also left me wondering how many other employees of the dealership have also left reviews about this particular service department. Discuss among yourselves.As for the dealership's response, consider the following: The dealership is owned by Carlos Liriano. (Check their web site, under "About Us.") For Scott Liriano to leave a positive review, well, he's not just an employee. Apparently, he's family. As for Mr. Nelson, he's been head of the service center for some time. He writes a positive review of the service center. Conflict of interest? Discuss among yourselves.

  Wendy Flores
2 months ago
Greatest service department ive ever been too.

  Justin Mendoza (Gatts)
8 months ago
FAST Service. I just had a safety inspection and was in and out in 10 minutes. Love how you just drive right in and they get you squared away.

  Skittle Williams
2 months ago
Love the service department!! Extremely knowledgeable!!

  Stephanie Lloyd
2 years ago
First I ll say I loved this specific location. Everyone is very friendly, clean, and it s well kept. I ve taken my FJ there a handful of times and it s usually decent service. The last time really let me down. I took it in for a diagnosis on a vibration issue and they said wheel alignment and change the rotors. We just changed the rotors which surprised me so I didn t have them do it as they were still under warranty. I had those replaced elsewhere again after they said that was for sure the issue. I had them perform the wheel alignment in which resulted in my wheel being 20� off (it was perfect prior) and my tires rubbing. Made another appointment to correct the issues. Get it back said they tested it, no rubbing. Left and sure enough they still rub. I guess maybe not a thorough job testing it, and my wheel is still 5� off but now the other direction. Took it back a 3rd time, they got the tires corrected but the wheel is still 5� off. After all that the vibration issue is still present. I haven t had it in me to go back to correct the wheel. At this point I m not sure I will go back. I love Toyota as a company however I feel the service has been sub-par lately at this location.

  amanda freppon
a year ago
Took my new to me Toyota Sequoia in for oil change and service and the service was excellent! My husband and I had to drop it off and run and they were able to get it done fast! People there are amazing and I love doing Buisness there! Thanks Lost Pines Toyota!Service: Oil changeService: Oil change

  Mark Wallace
2 months ago
Best service experience ive had.

  branden davis
5 years ago
Took my truck to get detailed here. I drop it off and i say take your time, i dont need it back until the next day. I'm thinking they would do a great job. Pick up the truck, windows are streaky and the floor mats are in the nasty wet bed of the truck. For $150 not worth it at all. $30 yeah sure I'll pay it.

  James Kitchen
4 years ago
There is a spacious waiting area and a showroom space with some currently available new Toyota s and a couple of vintage ones for you to look at, sort of a museum of unique Toyota s from long ago. They have a good reception system some info is needed then they work on your car, inspections are while you wait, repairs may require you leave the vehicle with them. Ive been there several times and also with my wife so that that she can leave her car with them. They work on all makes of cars not just Toyota s.I get the feeling that the dealerships associates are truly sincere and service conscious and expertly trained unlike at the G.M. and Chrysler dealerships where I get the feeling I m being ripped off. Usually because I am.

  Kristin Rotge
4 years ago
Started my car just to check the mileage. Then car was ready for 15 minutes before they called us. Even started my car to move it for someone else to leave, since our guy was on stuck on a phone call. Then blamed it on a Saturday He was even about to help someone else who just showed up, but luckily someone else stepped in. Checkout took 2 min, should have had us out of there once ready - get someone else to help the customer if you're busy. And don't start my car to move it for customers whose cars finished after ours - obviously we should have been called by then.

  Elida Rodriguez
10 months ago
They have always provided me great service with buying a car, renting a car or just buying maintenence parts.

  Ray R.
2 years ago
They're always fast and courteous every time I bring my car in and make sure it's ready for the road. They're scheduled time slots are convenient.

  Bruce Lutz
2 months ago
Great experience with the service department

  Casey Evans
3 years ago
Very slow - unprofessional- service manager unprofessional and very rude. Normal wait time for a tire rotation is 2.5 hours. Oil change is about the same. Social distancing thrown out the window because service is backed up and behind.Service: TiresService: Tires

  Cheryl England
3 years ago
Great customer service...Service writer was very nice...got my car in and out within a reasonable time...I highly recommend them.