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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cat Tiffin
a week ago
Jennifer Aguirre and her team take great care, and do a phenomenal job of repairing your vehicle! I ve had to use them several times over the past year or so, and both times my truck looked amazing when I got her back. I can t recommend Caliber Collision Bastrop enough!
Jeremy Shaver
6 months ago
Caliber has had my vehicle for a month now, to do very minimal body repair and simple paint on a door and fender,and lights removal and replacement,updates come in it gonna be finished, then get changed , vehicle has now been sitting out front for a week with no movement and today was the scheduled completion date.Vehicle is still outside unlocked, hood unlatched just sitting by the Highway, they can't update and promise and not complete, this was at most a 2 week repair not a month to sit on a car.Disappointed they used body filler and did not replace parts.Disappointed it wont be completed today or probably next week and all the it will be completed texts, or it is next in line for paint, or be in, when you call they say they don't know, they don't first come first serve they do it at their convenience, the finished product will be body filler and paint definitely not what I was expecting from a 4.8 star rated business.Cars been prepped for basically a week and just sits, took photo 2 days ago, dropped in today it was simply moved a few spots over still prepped and today was the scheduled completion date via text message, after receiving text that yesterday it would be done by 4:30, and again I will reiterate today is exactly 1 month and got another message today it will be completed, it needs paint, clear coat, and complete reassemble.Services: Painting, Body & Trim
Jose Lopez
a month ago
Had a minor accident and brought the car to caliber collision in Bastrop. The repair was minor and took about 3 weeks to get the vehicle back but since then the vehicle started having mechanical issues. I called and asked what had been disassembled since the car began to overheat right after pick up and also a slight jerk going at fast speed. Their response was we did not do anything to cause those issues. The vehicle never had mechanical issues up until that point. If this serves as a warning, consider it!
Kimberly La Due
a year ago
I was the victim of a hit an run, somewhat devastating to me as this has been my dream car and after 20 years finally got it.The back passenger quarter panel was dented so badly I could put my hand thru it.From the get go, Caliber and Jen (I believe was the office managers name) made things so easy. I didn't even know how how this would work with my insurance. She walked me thru the steps, helped me understand what to expect.Zack was the one who did my work and he gave me 2 time estimates, one for if they don't have to special order parts, and one for if they were able to repair. They had my car completed in a week when I was told it could potentially take 3-4 weeks.Zach also went above and beyond I had two pre accident issues he took the time to address. The first was some paint scratches at the trunk where my son damaged it putting a full ice chest into the trunk, Zach touched up those paint chips for me without my asking. The second a small ding that he just took a moment to pop back out for me.I couldn't be happier with my vehicle and the work Caliber Collision has done!Services: Painting, Body & Trim
Warren Frier
10 months ago
Jenifer and the team over at Bastrop Caliber Collision proverbially crushed it by fixing my poor truck that was literally crushed! Great communication before , during and even after using the shops services. Really above and beyond!Services: Painting, Body & TrimServices: Painting, Body & Trim
amanda freppon
3 months ago
Took my vehicle in to get back bumper fixed due to someone rear ending me!I worked with Jennifer! She was so awesome! She was thorough and made sure everything was up to par before I got it back!
Evangelina Hernandez
a month ago
Thank you Calliber collision Bastrop for the quick repair to my vehicle. Always keept me up to date the progress or my vehicle . The receptionist was very polite, friendly and provided excellent customer service .
Andrea Rodriguez
3 months ago
Jennifer and her team were very friendly and provided excellent customer service! Jennifer went above and beyond for me and I greatly appreciate it. Highly recommend Caliber Collision in Bastrop, Tx.
Paisley
7 months ago
Jennifer Aguirre helped me with the process of getting my car repaired and she was awesome. She answered any question I had and made sure to keep me updated with how the repair process was going. I was never left wondering what was going on with my car. The shop was also pretty speedy about getting the repairs done and my car looks beautiful. 10/10 experience, loved Jennifer.
Jan Horn
6 months ago
After a trusted body shop told me they wouldn't (ever again) deal with the insurance company of the person who damaged my car, I went to Caliber in Bastrop. The office seemed very professional & I was impressed with Jennifer Aguirre as she carefully went over the body of my 5 yo car to be sure of what damage was involved in the collision. While the work took longer than I imagined, I could see that they were a very busy shop and Jennifer did a very good job of keeping me posted on the progress with text messages every couple of days. Jennifer also worked well with the insurance company & there were no delays at the end when paperwork could have held things up. The paint work (3 layer) on my car looks like new, even where blended, and the car was even cleaner inside than when I brought it in. Jennifer even aired up my tires when that pesky light came on as I was about to drive away. If I need body work, I will certainly go back to Jennifer at Caliber.
Oconee SRO
a month ago
Zero problems. I was in a bind and could not pick up my car. Caliber Collision delivered the car that day; I live out in the country. Define "Professionalism" and you have defined "Caliber Collision of Bastrop TX"
John Dickson
2 months ago
Don't return phone calls. Parts missing off vehicle. Rust on new vehicle parts. Items missing from inside vehicle. Seats moved that had no reason to be moved. Items moved that should not have been moved to make repairs. Go somewhere else
Charlotte T
4 months ago
My car was waiting on me ready to go they did a great job on my car & Zach kept me updated on everything about the process of getting my car repaired thank yall For they great service!!!!
Tish Lynne
4 months ago
Highly recommend Caliber in Bastrop. We have our cars serviced there on several occasions and have been pleased with the quality of work they have done.
Bob G
6 months ago
Caliber Collision in Bastrop TX are deceptive. I took my vehicle there because they were preferred by State Farm. I was getting texts about the status of my vehicle, stating repairs are coming along nicely and my vehicle should be going to paint for a couple of weeks in a row. I showed up unexpectedly after receiving the second or third group of texts, stating the same thing 3-4 weeks later, to find my vehicle parked in the back parking lot with no repairs made at all. My rental had expired on my insurance ($1200 max in insurance) even though my vehicle getting repaired was drivable. The experience was inconvenient. The body work appeared to be good to be fair. They are just liers.
Elizabeth Ramirez
7 months ago
couldn t be happier they did a awesome job. Zachary was amazing. He even came to pick me up because I didn t have a way to head out to BASTROP. Awesome person very nice respectful. I would definitely recommend caliber to any of my friends or family members. Thank you Zachary for everything.
Ashley Nolette
10 months ago
From the time of the claim all the way to fixed and back on the road, Caliber Collision was making sure I was informed and up to speed on the entire process. They were patient with me during my many phone calls asking questions and they answered every one! Jen A was absolutely wonderful! She is a great person and definitely knows how to make you feel calm during the stress of vehicle repairs from an accident! Overall great experience Services: Painting, Electrical, Body & Trim
Mr Richardson
7 months ago
It's been exactly tree days shy of a month and I have not gotten my vehicle back! This vehicle went in for some very minor and basic repairs. I'm going to leave the review at a three-star which is exactly where it should be right now. Once I get the vehicle back and see the quality of the work we will determine if they gain points or lose more points. You can see I have changed their review to a four-star. I finally got the vehicle back. I had to take the vehicle back in for minor adjustments and repairs. It wound up being a end-of-the-month rush job and it was not prepped correctly for consumer pickup. The employees and the individuals that I worked with at caliber collision were though.
Marilyn Waggoner
2 months ago
Very satisfied with Bastrop, TX Caliber Collision. Jennifer was very professional, knowledgeable and friendly!,
Kristin Miller
a year ago
My experience with Caliber Collision, especially with Jennifer Aguirre, was phenomenal! Friendly, kept me updated, and quick by helping me make sure I got my car back to be able to get back home as planned and so much more. Oh, and the work was amazing.Service: PaintingService: Painting
Catherine S
a year ago
Fabulous service! I am particular and these guys have done a fantastic job for me twice this year. With second need i knew right where I was going to get car repaired after collision. Professional, prompt, keep you informed. And the workmanship is great! I highly recommend Caliber Collision in Bastrop!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Gabriela Nelson
9 months ago
Caliber Collision is amazing!!! Jennifer explained the whole process of my vehicle repair. My vehicle looks great now I highly recommend them.Service: Body & TrimService: Body & Trim
Clint Alvarez
11 months ago
High quality work and grate custom service.I was very concerned on how anyone could fix my truck, but after talking with the team here they said it was no problem and they could definitely fix it. After repairs were done I couldn't tell anything ever happened to my truck.Services: Painting, Body & TrimServices: Painting, Body & Trim
Rocky Gage
2 years ago
Great service and solid work. The repair did take longer than expected, though that was no fault of Caliber. There were a handful of communication issues, but after acknowledging them the General Manager personally took time out of her day to handle everything that needed to be addressed. With anything in the automotive business there are issues that arise that are out of your control, or at least that's what I have noticed from my 6 years in the industry. Not only did they handle the unexpected issues, they were flexible with me and made sure I was satisfied in a way that worked for me. Wouldn't hesitate to use them again.Services: Painting, Body & Trim
Dianne Logan
5 months ago
Great customer service! And they did a great job on the repair.Service: Body & TrimService: Body & Trim
Adam Lesage
a year ago
I had a severe blowout on the highway and Tyler and his crew quickly came out to the highway to help fix the vehicle. Best customer service imaginable! Highly recommend Caliber to any and all. They truly saved my butt!
Kathy Leighton
7 months ago
Zach was very professional and kept me updated the entire time they had my car. It looks great!Services: Painting, Body & TrimServices: Painting, Body & Trim
Cindy Krych
a year ago
Never Again! Dropped off my car on June 24 with the understanding that the parts were already in; my car was drivable and I thought it would be easier to drop it off once they had the parts. My car wasn t going to be ready until August 4th, but it wasn t. Tyler said another week, but today it all changed. Now it s maybe some time after Aug.16th, because they put my back panel on with unapproved glue & had to rip it off & try to find the proper glue. For over a week now I have had to hear Tyler tell me; How lucky I am that my car is being fixed at all because other people are having to wait a year. Do I realize how lucky I am that they can source out the glue? I ve had to eat $2000 worth of mistakes for your car. My reply is why? Why did you agree to fix my car if you didn t have everything you needed prior to me dropping it off? Why did you dare install my back panel with the incorrect glue? Why did you need to tell me you had to eat $2000? Why are you speaking to me as if I should feel privileged, aren t you being paid to fix my car? Why am I being spoken to as if I have a problem because I m a woman with a voice and a mind? Is six weeks not patient enough? Are you aware of the cost of a rental for over two months? We re at $1375 so far for a rental & out of pocket over $3000.00 waiting for your company to do the job you re being paid to do. I m not sure I will ever get my car back & I m more worried it will never be the same. I cannot believe this is what we ve come too.Services: Painting, Body & Trim
William Sanders
10 months ago
Friendly and efficient service. The repair work on my bumper was excellent and the coordination with the Insurance Company went very smoothly.Service: Body & TrimService: Body & Trim
Yolanda Sierra
a year ago
Truly satisfied with the services rendered by Caliber Collision. Great customer services and follow up. Liked the system updates in keeping me inform of the work status.Services: Painting, Body & TrimServices: Painting, Body & Trim