AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michelle DR
2 months ago
Chris is amazing! Super professional and extremely helpful. Made the whole thing super smooth!! I recommend him to anyone and will be back because of his excellent customer service!!

  Manfred Hill
2 days ago
Would not answer the phone , 2 attempts , got put on hold on the third call , after 10 minutes I gave up . Bought part elsewhere. Obviously understaffed .

  Dan Polk
3 weeks ago
Its hard to give a review on a company that does no answer its phone. I have tried to call these folks for various products a number of times and they don't answer the phone, 45 rings just now. Have been there while they ignor phone calls almost like they are instructed by the company to operate this way.

  Kevin Bullock
3 months ago
One employee seems to not know what he's doing. Tried to charge me a shipping fee to get a part shipped from a different AutoZone location. The same one couldn't test my battery because he couldn't find the negative post. Seems to be only that one employee though. Everyone else was knowledgeable and helpful.

  Donna Orosco
2 weeks ago
The staff was lazy and acting like we bothered them when we needed a wiper blade changed, saying they were under staffed while there were 3 employees and one customer. 12 AM on 28 March 2024.

  Michael Farley
3 weeks ago
This customer service from Braulio M ,was exceptional, he was courteous, very polite, and very well informed. Helping me diagnose my vehicle.

  Mayra Salazar
5 months ago
If i could i would give the store 0 stars. The women here was rude. I understand that you need a Receipt to do any exchange or return. I explained to her that we just bought it last night and we bought it with a credit card. She had a Attitude the whole time. When we spoke with mike he told remembered us and he even said the item still didnt fit. Welp i did my research and came to the terms of return. I called customer service and they were able to provide the transaction number and the store number. We went back to the store. We were getting help again by mike and she said out loud i told them they cant return with out the Receipt. Well i spoke up and told her i got a transaction number and she tried to get loud. I have been coming to this store for 5 years. And i can honestly say autozone has losted me as a customer.Fyi if you have questions about anything with your items CALL CUSTOMER SERVICE

  Matt Bradford
6 months ago
I really want to express my gratitude to Elizabeth and Mike for their help in changing my old spark plugs. Elizabeth was so kind and patient and knowledgeable and guided me through the process and helped me find the right tools.Mike helped me several times get old, rusty bolts unstuck with the use of a hammer!Thank you both so much!

  Aka_ chemicals
2 months ago
Braulio was very helpful in everything I needed all the time while other people seemed like they didn't know what they were talking about

  Dynamis 86
7 months ago
I called and asked for a specific part the lady immediately told me that they don t have it in stock. I asked how did she get that information that quickly then was told if I have a specific part number from their website she would look it up. The part I needed is listed online as in stock at their location and just for kicks on the way to their competitor I stopped in and what a surprise the part I needed was sitting on one their shelves. I purchased what I needed across the road at advance auto parts where they give great customer service on the phone and in person. The sales lady Jennifer even had the part on the counter waiting for me when I arrived.

  Ashley Durant
3 months ago
Customer service was amazing! Chris was very helpful and put my wipers on for me!

  Brianna Weems
6 months ago
I had to get a new Battery today, Juan R. was super helpful and knowledgeable. I was able to get what I needed and install it as well. Would definitely recommend this place if you need a quick and friendly service.

  Cheyenne Suz
4 years ago
Very helpful staff...but they really need more people. Be prepared to stand in line for awhile if you are unlucky enough to be there during a busy time. Also, if you can't find what you're looking for then ask, because the staff will go out of their way to find it at another store or online.

  Diana Ramirez
2 years ago
Friendly service personnel! I recently encountered a problem with my cars check engine light coming on. I was pleased to find out that the Bastrop AutoZone has a diagnostic tool which can easily determine which parts are suspect. It ends up the part is one that AutoZone can order and is easy to access and replace. THANK YOU AutoZone for providing the service!

  Shawn Davis
2 weeks ago
Usually like visiting this location. Lately it has been heavily understaffed

  David Ridlon
2 years ago
Only one of two batteries I needed for my diesel powered pickup which should be replaced in pairs. That makes no sense for a store located in Central Texas cattle country where every other truck is diesel powered it seems. The visit before this was to pick up oil for that truck. Not a drop of the correct oil in the whole store for my truck. Very helpful, friendly staff though and welcoming of my assistant that you see in the photo!

  The GLITCH
11 months ago
Needed a complete rear axel assembly! (the entire rear end) was unable to get from other parts stores. ( just not avaliable) then BAM- Autozone was able to get it plus no shipping fees as other places wanted over 100$ for shipping. Autozone takes on the burden of the shipping so thanks guys for getting it!! I get in the zone AUTOZONE!!

  Javier
a year ago
Ortan Haywood will help you with any questions you may have. He truly went above and beyond to help assess and recommend what was needed to correct the issue at hand. Definitely encouraged me to be an Auto Zone customer for life.

  Melissa Pate (Melissa)
9 months ago
I was having some issues that indicated my battery was going bad. Paul came out and tested it and yes it was bad. He helped pick the correct one for my truck. He even installed it for me. 5 stars for Paul, he was friendly and very helpful.

  Julie Mackey
a year ago
Great experience here yesterday. I just needed my battery checked, which was done quickly. Isaiah was super kind and helpful during the process of testing my battery and replacing it with a new one. He was super polite and friendly enough to entice me to come here and write this review.

  Johnny Gerace
11 months ago
I live 30 minutes away. Purchased 6 spark plugs and coil packs. Got home took the top of the intake and airbox off my car, change 4 plugs and pack and realize I was shorted 2 plugs. Major inconvenience clearly. They fixed it but a mistake that shouldn't have happened. Cashier seemed mad no matter how nice I was or how i beat I tried to be.

  MCK V
4 months ago
Didnt have what I was looking for..they need 2 dust off their wash buckets at the entrance. They were full of dust

  Dario Chavez
4 years ago
I recently had to make an unexpected stop when a turning signal burned out. As soon as I walked in I was greeted by a friendly employee who quickly helped me find what I needed. The inside of the store was clean and orderly. I recommend visiting this AutoZone location for your next automotive need.

  Demon Queen 30
11 months ago
Leave a 4 because the gentleman who tried to help was amazing with what he could do. His manager on the other hand was a complete ahole. She was rude with someone who knows nothing about cars. Yes I can YouTube stuff. But as an employee you can easily say sorry ma'am we can't provide you with set information because we don't have it. Or something of the nature. Not catch an attitude because you are having a bad day.

  Azucena Dominguez
11 months ago
I encourage the District Manager at this location to please review the footage from Thursday, April 27, 2023, starting at 8:30 p.m. and have a conversation with your employee. A big African American female in her mid-30s behaved in a very unethical way. I understand it was near closing time and she may have not had a great day but that does not excuse anyone from disrespecting anyone the way she did. It was about 15 minutes to 9 p.m. and there were about 3 clients including my siblings (2 Hispanic young males in their early 20s) when 3 more people arrived. She immediately started rolling her eyes and yelling at everyone like she was in the hood then said, "Why do you want to come in when it's time to close!" at this point she made it very clear to everyone that she was not going to be accepting cash as a payment only cards. When my siblings approached her to inquire about a battery that had been dropped off earlier to recharge she told them to go into the back and grab the battery themselves and made zero attempts to assist them. They were left with no option but to walk in the back and grab the battery themselves and leave. We had never encountered a poor quality experience before.

  Chris B (Muddigger)
7 months ago
I was impressed the store was super busy but they were on top of there game and took care of me with speed .

  PeeWee Texas Firewalkers
7 months ago
Always has the right parts for my vehicles at the best price

  Joshua Davis
11 months ago
Hit or Miss with this place. Some days are great and some days are ridiculous. Bought a new battery Installed it in the parking lot Completely Dead. Had the AutoZone associate come out and tested it. Sure enough, it's completely dead right off the shelf.He goes back and finds me the only one they have and it's got a Huge dent in the side. But that's the only one they have and I need to get home.

  Alisa Jones
a year ago
Placed an order for front break pads at 11:30am. Called the store a little before 6pm because my order was still being processed. It took 4 tries before someone picked up. I asked about my order and the lady said that it was still being processed because it was coming from another store. I asked if they had them in stock and low and behold they did. Wasted a whole day waiting for them just because no one wanted to take a couple minutes to go fill my order and they lied to my face. When I arrived there was a line of four people. Only 1 new guy behind the counter. Another guy that was above him (because he had to ask him for help) was putting things away. Could have quickly helped the people in line and went back to what he was doing. Then there were more people that you could hear talking in the back. Phone rang while I was there and of course they didn t answer it.

  Sandra Servin
7 months ago
Having trouble with our truck, it definitely needed a battery, went in and the guys took great care of us. great customer service.