Vanguard VW Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karla Bradford
3 months ago
We purchased our vehicle from this dealership and have been coming back for general maintenance since 2019. The service staff is very helpful, friendly, and professional. I especially want to give praise to Sarah Torres, who is an absolute delight to see each time I have gone to the service center. She really goes above and beyond at providing effective communication and high professionalism, always making me feel very important. Thank you so much, Sarah!

  Phrog And Heather
2 days ago
Honest, efficient and they seem to be working together as a team. Everyone was exceptional! They were quick, friendly and knowledgeable.Thank you!!!

  Scott Munro
6 months ago
Slower service and higher prices than I think is reasonable. Staff try their best, but they re run ragged, and it shows. If you can find an alternative for your vehicle, I d recommend looking elsewhere.

  Chico s TLC
a year ago
I m severely disappointed at the quality of service provided at this dealership. My wife and initially came in for our regular vehicle maintenance and for fixing an issue with a cup holder. They did our regularly scheduled maintenance no problem but apparently did not order the part for our cup holder so we had to reschedule for that. Upon returning to get the cup holder repaired we also asked for an alignment which they tried to do. Emphasis on tried. Upon determining that an alignment could not be done because a part of the rear frame was bent instead of letting us know and not continuing to try to do an alignment and failing they still billed us for an alignment. As if that weren t bud enough they billed us for another alignment when the vehicles broken components were repaired. After about a day or two of having our vehicle back from them we got a call asking us to return the vehicle and I quote, our technician would like for you to return your vehicle because he wants to double check his work. He s afraid he may have not torqued all of the bolts down to spec for the repair he did! Your wheels won t fall off or anything but he just wants to make sure he did a good job. Well if we gotta be called back in I d say it means he didn t do a good job. Needless to say I won t be returning to this service department in the future. It s unfortunate because the folks at the service counter are nice enough but nice just doesn t cut it when it comes to providing high quality service.

  Megan Martinez
8 months ago
Gabriel is by far the most honest, professional, and knowledgeable salesman I ve worked with. I wish all dealers had the work ethic and empathy that Gabriel does. He helped me stay within my budget and find a Tiguan that s perfect for my lifestyle. If you want someone who is upfront about pricing and will find the perfect car to fit your needs and budget, Gabriel is your guy!

  jam cantu
8 months ago
Service personnel is not properly trained for VW. Had an oil change in my Atlas, extremely expensive, without my approval they also changed the filter, and they did not reset the reminder on the car computer. When calling them back the person did not know about that and asked me I would need to have it back to them and wait hours for inspection and probably pay, so I had to find in YouTube how to easily fix it. Better go to other dealerships that can have better training and customer service.Service: Oil change

  Jeffrey Larson
11 months ago
I was amazed at how professional the employees were there. Way better than I expected. Especially the Automotive Technician's in the shop. Wow really amazing young men. The one that stood out the most was technician number/ employee number 19. The best technician of all time in my books. I will request him every time from now on.

  Josh H.
a year ago
Vanguard service was exceptional. Arrived to an uncrowded service dept, immediately greeted by an agent, and quickly whisked away via the on-staff shuttle driver. The whole experience was pleasant and I loved conversing with the shuttle driver along on our journey. Please note, you will need to book your appointment weeks in advance as they have limited openings.Services: Transmission, Brake service & repair

  dj-killer7819
2 weeks ago
You got fees for everything and the people that are exactly know what they know about the car.

  Jamilla Jones
3 weeks ago
Always a pleasure to get my car worked on here.

  Bob Preis
a year ago
Disorganized. When you have scheduled maintenance, and you're still having to repeat what needs to be done to the vehicle 3 additional times, to 3 different people, on the morning of drop-off, it means there's no process and no leadership. I don't recommend this place for service. It's very similar to Charles Maund Toyota service where everything seems permanently chaotic and confused.

  Benjamin Cockrill
a year ago
Filled up my atlas with coolant for free and very nice and quick about it. I ll be back!

  Gwena Margolis-Realtor
11 months ago
Bought my suv here. Easy and quick transaction.

  Herb Ganz
a year ago
Helpful staff. Had items in stock.

  Oleg Khoruzhenko
9 months ago
Customer satisfaction

  Farooq Khan
a year ago
Good

  Fernando Jonas Martins
2 years ago
Excellent dealership, good service and service.Excelente concession�ria, bom atendimento e presta��o de servi�o.