Vanguard Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Isabell *******
a week ago
I have been a customer of vanguard Volkswagen for a year now and I really appreciate the customer service from the sales people but I am completely disappointed in this dealership because I brought my vehicle in for dent repair and to be detailed this is the second time I came in for this service and ended up the same. I left my vehicle to be taken care of March 22,2023-April 3,2023 plenty of time and this is what I received. Neither was done . my vehicle is the exact way I brought it in. It appears they lightly vacuumed the floors and did nothing else. If I could I wouldn t give any stars because this was a waste of my time.

  Amber Gonzalez
a month ago
Jordan Mendez provided exceptional service during my car buying experience. His honesty, straightforwardness, and consistency made the process seamless and enjoyable. Jordan's friendly demeanor and willingness to address any questions ensured that I felt confident and informed throughout. I traded in my Challenger for an ID4, and Jordan guided me through the transition with expertise and care. If you're in the market for a new car, I highly recommend seeking out Jordan Mendez. He genuinely has your best interests at heart and will guide you towards the perfect choice for your needs. Everyone at Vanguard is exceptional especially Ali the Sales Manager, Sheldon and Nick the Finance Managers.

  Chelsea Durham
a week ago
Absolutely the most amazing customer service! Jimmy was awesome, fast, kind, and just a wonderful all around salesman and person. One thing about Jimmy: He hit a snag with a faulty key fob. I was distraught thinking I wouldn t get my new car that day. I came in later for some unrelated business and Jimmy came up and said I found a work around! You can take your car home this evening. And I did! Nick is an awesome person. He does the financing and paperwork. He s fast and efficient. Ali was quick with responses and worked quickly. I went from no car to almost a car in a few hours. Something I hadn t been able to do anywhere else. This was one of the best car buying experiences of my life. Absolutely buy from Vanguard. Ask for Jimmy.PS cleanest restroom I ve ever seen.

  Kelly McCabe
2 months ago
Joe Buckley - salesWhat can I say about this purchase? It was actually a lot of fun. I did not feel pressured at all, but instead, felt like I was buying a car from a friend. Joe reached out immediately after I asked about the car. Sent me videos, and made sure I wouldn t come out there from Georgetown for nothing. I want anyone and everyone to know that, buying a car from this dealership, and with Joe s help, you are definitely going to feel good about your purchase. I really love this car! Thanks Joe!Kelly

  Erik G
a month ago
I've owned Lexus, BMW, Lotus and other makes of cars. I think my service consultant, Jenny, is one of the best I've ever dealt with. She greets me by name, knows everything going on with my service visit and is extremely professional. She makes sure all my needs are met and that the service appointment goes smoothly. She is very knowledgeable about the vehicle and does a great job explaining the details of the issues. It is always a positive experience when I come in.

  H Roll
a week ago
My experience at Vanguard was mixed. My sales person, Jimmy, was nice and friendly. There were a few things that soured my experience. 1) The price on the vehicle I was looking at earlier in the day and for the previous two weeks suddenly increased by $2k the evening I test drove due to market fluctuations. 2) I explained to Jimmy that I would put down part of my downpayment at the time and the rest on Monday since I keep a low spending limit on my account in case it s compromised. The response was can you use credit cards? I explained that I don t use credit cards. How about a check? It felt pushy. After waiting for the financial guy for 90 minutes, I went through the exact same conversation. What about credit cards? Can you use checks? I explained things again. Finally at the end I was asked for names of three people they could reach out to regarding a vehicle purchase. I said no. We ended with a tutorial on how to leave five star reviews.

  Hichame Zerouali
a month ago
We were shopping for a car for our son, and we stopped by at this location (North Austin). We were impressed by the kindness, generosity, and professionalism of their crew. Ethan, the bright young man who helped us, pulled the car for us to test drive. After that, he welcomed us to his office. During our interaction with him he was courteous, friendly, and most importantly very patient with us (given how demanding we were). Nathen was able to give us a good deal on the car we liked. In short, the whole experience from the time we pulled into the parking lot to the time we left was excellent.

  Roberto Avila
2 weeks ago
Recently I dealt with a total loss, which was very stressful, but Val over at Vanguard VW helped me immensely by dedicating his all his attention towards helping me find a new car. He took me on a test drive and explained every single feature and function of my new car, all while having just the best energy and positive attitude. I signed for the car that same day and have been enjoying my new ride since! Can t thank y all enough!

  Olivia Burns
2 weeks ago
I recently had the pleasure of purchasing a new vehicle and trading in my old one at this dealership, and I must say, the entire experience exceeded my expectations. Paul was fantastic to work with! From start to finish, the staff at this dealership exhibited professionalism, courtesy, and genuine care for my needs. Overall, I couldn't be happier with my experience.

  Vladimir Davila
a month ago
Great support from Briana!All was done very fast and she explain many details about the SUV. She was able to convince me that, this Atlas cross sport 2024, was what I was really looking for!

  Matt
2 months ago
Before bringing my car in for its 40k service, I knew there were other existing issues and expected the worst. I cannot say enough about how WELL my service advisor, Sarah, handled my case. From the beginning she listened carefully to my concerns and was thorough about recording each one asking for clarification when needed. She did an excellent job communicating the status of my vehicle throughout the process. She was very knowledgeable about my vehicles past services and warranty coverage. When I picked up my car she walked me through all the repairs that were made, providing additional feedback along the way and answering my clarifying questions with ease. Her organization and professionalism were refreshing in a service department setting. I honestly cannot say enough about how please I was with the entire experience. Thank you Sarah!

  Mary McIver
10 months ago
LOVED my experience with Val, Laura, and Ali (? The Sales Manager) the receptionists also we re very friendly both days. These guys will be direct and honest with you, but also will try their best to help you get to a price range you want. I got an awesome car that I love and Val was so patient with me (I am an obnoxious negotiator) and I can tell he really works hard to give people what they want. This was my first time buying a car and I m happy I did it here!

  Megan Grunow
3 months ago
After another hackjob mechanic (AutoTEK in Austin) botched a service call on my former car, I landed at Vanguard VW in search of a new-ish vehicle.I was completely blown away with the level of excellent service I received at Vanguard, especially from "Gin-u-wine Joe." With a lot of hard work, attention and compassion, he planted me in an excellent deal, a 2021 VW Tiguan, and I am over the moon! It feels so great to know there are honest and trustworthy used car salesmen left in this country and it feels even greater knowing I found one of them. Thanks, Joe for taking such good care of me!!!

  Sajana Balal
4 months ago
My car was having major issues, starting and stopping abruptly. I took it to this dealership for a diagnosis, paying $177. They returned my car claiming it was fixed, without even investigating the root cause. Guess what? The problem returned the next day.After towing my car back, they kept it for a whopping month and a half. Reaching my service advisor, Jason, was nearly impossible, despite my daily calls. Frustrated, I requested the manager, but to no avail.Finally, after a month and a half,They swapped the battery, supposedly for further diagnosis. they diagnosed a faulty instrument cluster and replaced it. This "fix", which I was assured of, cost me a staggering $1,550. Still trusting them, I paid, hoping for the best.Needless to say, the problem persisted again the very next day. I had now spent a total of $1,727, but my car still wouldn't start.Now, they claim I need a new gateway module, which takes a frustrating 2 months to arrive, and will cost me over $400. This wouldn't be so bad if it wasn't for the numerous unnecessary repairs and charges I've already endured.I'm deeply disappointed by this dealership's incompetence. Their inability to diagnose the issue twice (charging me $177 x 3 for failed attempts) and their trial-and-error approach have left me financially burdened and with a car that still doesn't work.I strongly advise against using this dealership. They will cause you unnecessary stress and financial hardship.

  Elaine Humphery
a week ago
Do yourself a favor, skip all the other dealerships, and go straight to Paul at Vanguard VW. We were searching for a great deal on a reliable 1st vehicle for our daughter. Every interaction at Vanguard was professional. Paul was understanding and extremely patient. He went above and beyond to make a deal happen, so much so that we purchased two vehicles on the same day! Paul was very responsive to our questions or concerns even after the purchase was final. We got more than we bargained for with Paul and the rest of the finance team at Vanguard VW. HIGHLY RECOMMEND!!!

  Anton Ber za
6 days ago
We bought an Atlas, we had a specific request regarding the color of the car and the interior. Val helped us find what we wanted. Plus, we were offered favorable financial terms. We recommend the dealership and, especially, Val.

  Janet Hornsby
2 months ago
The employees in the service department are very efficient, very kind and also accommodating. However, since I have an electric car. It would have been nice to be able to bring it in quickly and just see that it was only the charger and get that ordered rather than waiting for 3 weeks for an appointment. And then now I have to wait two more weeks to get new charger in..

  Iron Will PT
a week ago
Ryan Wong and the team at Vanguard Volkswagon were very friendly, helpful and not pushy with sales whatsoever.In fact, I ve never felt so assisted in making the right decision in purchasing a vehicle.Ryan could have easily sold me a much more expensive car, but brought up some very good points that helped me make the right decision.Thank you Ryan and Vanguard Volkswagen team.

  Cody Gillund
3 weeks ago
Our service attendant was attentive and kind, and the work on our car was completed well, as far as we can tell.However, we had some issues with our experience that may give us pause before going here again:- we believe we were charged to fix something that was broken during our last time visiting Vanguard- upon pickup, our car had old chicken bones in the cup holder as if someone had been eating wings while in our car and didn t clean it up

  Prem Singh
a month ago
We had a great experience while working with Paul, Vanguard team & their Manager for my vehicle needs.Jimmy, you did a killer job. You really worked hard and made sure we got ATLAS CROSS SPORT model what we wanted. You have a bright future ahead. Keep that attitude going buddy! Highly recommended.Thank you all!

  Natalie Franklin
3 months ago
Reached out via Website after locating a vehicle I was interested in. Jordan responded and kept it very low key meaning not pushy at all. Which was amazing since I HATE sales people who call you 800 times and are very aggressive. I set a date to come in and Jordan promised me the car would be pulled up front for me to inspect. Sure enough upon arrival I already saw what I came to see! Unfortunately Jordan was with another client so we met with Laura. She was soooo nice, super no nonsense and very transparent about everything! She actually talked me into getting a better car that had more of the bells and whistles that I was looking for. Essentially the same price as what I had originally found. The whole process from test driving to signing documents was 4 hrs tops. Best experience we've ever had buying a car. Extremely polite and professional here! Highly recommended !!!

  Karen McGarity
a week ago
Vanguard was an amazing car shopping experience- We loved working with our salesman, Val Cosmenco, who was very professional, efficient, and funny! We are first time VW owners and could not be happier! Thank you Val and Vanguard for a very pleasant experience! We will be back!

  LL
a month ago
Jason, my service consultant, was so kind, thorough, knowledgeable, and professional. He kept me in the loop of the repair progression and was extremely impressed. Give her m a raise! This is the second Tiguan that I have purchased at this dealership so I'm very pleased with the repairs and customer service.

  Walter Di Leo
a week ago
Great purchasing experience from start to finish. Very pleased on how Nathan managed the entire sale process and, generally speaking, the whole dealership including Sheldon in finance.

  Terry Randle
a month ago
I had come down to Austin to help my son move. On the trip down, we had a blow out and had to put temporary tire on to get to Austin. I contacted the dealership and they said they had a tire. Came in and spoke with Chris. Explained my situation and that I had a tire replacement plan. Of course they were closed but Chris worked me in and 3 hours later, which Chris said it may take 3 hours, they had me back on the road.I paid for tire but Chris took my insurance information and on Monday he got the reimbursement for me. He definitely went above and beyond for me.

  Guillermo van Maanen
a month ago
Leased a 2023 id.4 for my wife at this location yesterday. Great customer service from Jimmy in my sales experience and then a smooth rest of the process with Ali and Sheldon in the sales and finance departments. Very efficient process from when I arrived to when I left with the vehicle. Thank you all for the help yesterday!

  Julie Jensen
a month ago
Sarah was exceptional! The technician had great notes on each of my car's issues. The service was completed in a timely manner. I would go to Vanguard over Onion Creek VW even if it's further from my home!

  Allison Bastien
8 months ago
At first I was very impressed with my service. I needed warranty work done. And I was just under the 120,000 warranty. They were willing to get me in quickly, so I could get it done.However, they replaced my intake manifold and didn't bolt it down properly. Loose bolts or no bolts at all. There were three bolts missing and a loose bracket laying under it not attached to anything. They didn't replace the self tapping screw for cam position sensor and it came out, causing my car to stall out on the interstate while I was driving at 70 mph.I was informed of a serve water leak after my initial inspection. Being a bit mechanically inclined. I check all fluids regularly and never noticed a leak. However a week after my service my water pump died. We removed the water pump and it was clearly tampered with. It look like it had been pried on. I wish I had pictures of the damage that was on it.I've contacted my service advisor several times for the self tapping screw. He said he was mailing me one, but never did. I told him about my other issues and never got a reply.I'm absolutely disgusted. I get the most amazing service for my VW at a Toyota Dealership. I think I'll be switching to Toyota... They care about their customers and their vehicles. I'll never trust this dealership or any VW vehicle ever again.So do yourself a favor if you get service there, pop the hood and take a look at things before you leave. Whichever tech I had can't be trusted.

  Refael Bitton
2 months ago
It is my first visit to the dealership due to regular maintenance on this pre-owned vehicle,Car was brought to the shop by ~ 9:30 am with the promise that the work would be completed in 1.5-2 hours. My residence is located in the north of Austin, so I have been staying in the area in order to save time and travel. As I hadn't heard from the representative by 2:00 pm, I called and was told I would receive a call back (which he did not & no one called) By 3:00 PM I called again to learn the car had been inspected and that nothing needed to be done and I need to wait until it is washed - This took 5:30 hours from beginning to end.I appreciate that my car was inspected and am pleased to know that everything works well. However, I would appreciate better communication regarding the process & time frame shared. As a result of my experience with your services the first time, I am not sure if I will use your services for the next maintenance.

  Brett Birnberg
2 weeks ago
We've been coming to Vanguard Volkswagen for the last year and a half for all our service needs. Sarah has been absolutely incredible every step of the way, helping us navigate some not so fun issues with the vehicle and making sure we stayed on the road. Top notch service all around