Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Landon Batte
3 months ago
I've used Valvoline several times and have always been satisfied with my service. Unfortunately, I had a frustrating experience today when I went to get a state inspection. The wait was an hour, which is completely fine given how busy it was. However, during that hour, not a single worker came to ask what services I was looking to get done. Every time I've been to Valvoline or similar businesses, the employees are always very quick and friendly to check what people need as they pull in. The worker asked me only as I pulled into the service station after an hour-long wait. He told me there was no inspector available and there was nothing he could do for me. He told me "I'm not sure how I missed you because I spoke with everyone else in line". He at one point did come up to my car in line but only to tell me to pull up. During the hour-long wait, I do not recall him approaching and talking to other patrons who were in line behind me. Had someone spoken to me earlier in the waiting process and clarified there was no inspector, I would have gladly said thank you and gone elsewhere or come back another day. I will most likely still use Valvoline for its oil changing services, but I am discouraged from using this location again.

  Christopher Chamberland
2 weeks ago
Waited for a very long time before receiving service, even though there weren t that many cars. I had to complain and then they put me in another bay to get faster service. The guy tried to sell me over $350 worth of other fluids in addition to my oil change. He said it sounds like a lot but it s really not I think $350 plus the $75 is quite a lot. When I declined and told him I d prefer to stick with just the oil change he seemed annoyed. They did do a good job however in getting my car serviced. But I think they could move a bit faster and not have all these pressure sales tactics where you end up spending a fortune.

  Steven Descant
a month ago
Friendly staff. Efficient. There was a bit of a wait but this was due to the number of customers waiting. Liked that the staff was aware of the flow so that when one car left without getting service, they shuffled the cars around so that those that were there first got serviced first.

  Rachel Leal
9 months ago
Let me start by saying I have always been a fan of Valvoline and have recommended them to friends and family. I will never recommend them again.I went in Wednesday for a full-synthetic oil change. My power steering fluid has been low (I know nothing about cars, but my husband know a little, and he told me it sounded low). I asked Valvoline to top-off the power steering fluid, they said they could not because I had a "closed -system". I thanked them for checking and proceeded to get the oil change. The next morning I woke up to large oil spots all over our driveway. We own rather than rent, so as a homer the damage to the drive-way was upsetting, but I didn't blame Valvoline for it. I took my car back to Valvoline and asked them to check for a leak. They said there was not a leak, but my power-steering fluid was almost empty, and maybe I needed a new hose. I drove home. When I got home I told my husband what they said. He popped the hood and guess what...a place to fill-up power steering fluid. Right in the open...easy to see. We then called our mechanic he was shocked they would say that it is a "closed system". He was even angry on my behalf they let me just drive off like that without putting any fluid in or warning me about the extreme damage driving without fluid can cause (Again, I admittedly don't know anything about cars). Really frustrated and disappointed with their lack of knowledge.Additionally, it has been a full day now since I put power steering fluid in and my car has not leaked again...I now feel that the damage to the driveway is in fact oil from the oil, and thinking about it my car did not leak visible fluids prior to the change.

  Noah Balderas
3 months ago
Very slow have been parked for over an hr and there s no sense of urgency or respect for peoples time.Workers moseying along walking all over instead of trying to help the jam of traffic flow and the 45 min oil changes on the 1-2 cars in the Bay Area.The entire process from pulling in to leaving was 2 hours and I got nothing done.

  Amanda kristan
a month ago
Thanks to the people at Valvoline for your professionalism and friendly service, they are very thorough and wont over charge you and make for a great experience!! Shout out to ANTONIO for your amazing service!!

  Chelsea Parler
2 years ago
I had a great experience here! Super convenient and easy oil/fluid change. The staff here is super friendly, and fun. They were efficient, professional and did a great job showing and telling me what work my car needed. I liked that we could just drive through and be in our car during the whole process. Personally, I like to see what is going on when people work on my car. Angel was great and even gave me a discount, maybe because it was my first time as a customer here. Paid about $200 for Rear and Front differential fluid change and full synthetic oil change for my 2017 4runner. I'll be back for sure.

  Joseph Simonetti
5 months ago
They put the cap on loose after I got an oil change. The next day my car completely ran out of oil and my car has never been the same since. I reached out to Valvoline and they won t help with this issue.

  Mallory Hoernig
a month ago
The manager Exander was super knowledgeable and helpful, The staff was fast and efficient. 10/10. First time in I ll update if any issues!

  Katherine S
10 months ago
I am SO impressed with Valvoline. No need for appointment, minimal wait time, 3-4guys working on my car, they spotted problems, made suggestions and were able to fix things on a spot. They work as a real team and their communication is great. And the price seemed to be quite reasonable for all the services they've done for me. Polite to the customers and respectful towards the vehicle. Very impressed. Thank you!!

  Djad Trenerry
7 months ago
After recently moving to Austin and having two extremely positive experiences at two different locations, I'm convinced Valvoline Instant oil change is the best place for oil and fluid changes. The staff are friendly and knowledgeable and genuinely seem to care. 5 stars!

  Gilberto Lopez
6 months ago
I was running low on tire pressure and stop by. These guys were so fast and professional came up to me and help me out immediately so I could just imagine how I know Jane service could be so I will definitely recommend this place to everybody to stop by and check this guys out love experience, so yeah.

  Betty Neumann
a year ago
I had very good experience here. Jared, the technician assisting me was very patient and very helpful in detailing what he was doing and why he was doing it. He made good recommendations based on need and not just an upsell. He was courteous and answered all my questions. He made the whole experience much more pleasant. These guys work hard and they keep it real. I appreciate that.Services: Air & cabin filter replacement, Oil change

  sean austin
8 months ago
Steven was extremely helpful and professional when it came to servicing my car. He didn t push any extra services and seemed to genuinely care about the longevity of my vehicle. Very professional, polite, and caring. 10/10!Services: Transmission, Oil changeServices: Transmission, Oil change

  us254761
8 months ago
I had been using this place to change the oil in my cars for years. The last time, I noticed an oil leak under my truck and returned to Valvoline for inspection. They told me that the truck needed a rear main seal replacement. By the time I got home, the leak was very bad. I pulled out my creeper and checked the oil filter. It was so loose, it was about to fall off. Tightened it by hand and have not dripped a drop of oil since. That was the last time I used Valvoline.Service: Oil change

  David Tiedt
10 months ago
I had the most unpleasant pleasure getting my oil changed with this business. The place I usually utilized was closed and I needed to change the oil in my wife's vehicle. They wanted to charge me $109.00 for an oil change, and the vehicle was a chevy equinox. Uses 5 gallons of oil,,,, I explained I have never had to pay such a crazy price for an oil change on this vehicle..... My diesel truck yes... i have paid upwards of $150... but $109.00 no way... they asked me what I normally pay and I told them, $48.00..... This place is a rip off... they did discount the oil change down to $56.05, but they informed me that my cap to the windshield tank was missing... Two weeks ago, I added fluid and it was there, thus I had snapped it on.... Honestly, I believe they tore it off and didn't own up to their mistake. The maintenance checks which they claim they performed stated they were checked... the following items were never checked1. tire pressure - Not Completed front nor rear tires2. Brake Fluid - Not completed3. Power steering Fluid - Not completed4. Windshield Washer Fluid - Not completed, I had added 1/2 gallon of fluid when I got home.5. Oil Service Indicator Reset - Not completed, I reset the oil service indicator.6. Serpentine Belt - Not completed, they never looked at it..This place is nothing more than a rip off, and it was my first time there and it will be the last time there. The so called manager was Justin ( according to the report) and he acted like there was nothing wrong when I was upset with the total lack of service.Unbelievable the quality of service... more along with MAJOR RIP OFF, AND LIE ABOUT WHAT THEY DID....Service: Oil change

  Lawrence Matthew
5 months ago
Apart from the long queue, the polite staff and quick service made my oil change easier.

  Julie Tang
6 months ago
From one visit, you can tell that they re just a group of guys that are great at what they do and have the most fun while doing it super kind and respectful too. I ll only be going to them for future oil changes.Services: Tires, Oil changeServices: Tires, Oil change

  Jody Lanclos
7 months ago
Website says 15 minutes. I waited over an hour in line in my hot vehicle. I tried calling another location to get a wait time and was sent to the corporate office. Apparently locations do not have a landline. They should allow for scheduled appointments. This was a total waste of my time.

  Robert Murillo
7 months ago
I have been a very satisfied customer of Valvoline for years and most recently have been coming to the location here on Bilbrook Road. It was to my 45 minute regret that one of the comanagers informed me that they would not be able to service my 2022 Hyundai Santa Fe with a Service inspection because they re newly appointed manager, Justin Peeke, has strictly enforced that any vehicle that has any type of window tint would not be granted the test. I have never heard of this In my years of getting vehicle inspections with any of my cars.I was even here as recently as earlier this summer for an inspection on my wife s 2021 Hyundai sonata. as we live in Texas, both of our tint jobs were recommended and part of our purchase package at the Hyundai dealership so that informs me that it is standard recommended practice. This makes no sense to me why they would intentionally want to make it difficult for customers. And, they even sincerely recommended for me to go somewhere else, or to have the tint removed. they need to put in very clear statement on the website that they will turn away customers who have any tent on their so that they may also be able to take their business elsewhere. To help others that run into the situation with a new management, I will continue to be posting this in all available Review platforms.

  Ralph Massey
2 months ago
They are very fast and professional. Yet the oil changes are a little on the high side.

  Chris Rios
6 years ago
One bad experience trumps all prior visits. Dropped my car on a Sunday for oil change and inspection and was going to take an hour. I live down the street, therefore dropped the car and requested a call when finished. I should have known when the employee said, "just come back in an hour because I'll probably forget to call."I thought they closed at 6pm, like other days they're open. I didn't receive a call and so made a trip to the shop just before 6pm to find the shop closed and my car locked in the bay (see pic).They failed on multiple levels here:The person who accepted my car did not call when the job was completed.The manager or person who closed the shop did not call and make an attempt to return the vehicle to the owner prior to closing down the shop.When I picked up the car the next morning they hadn't placed a fresh (oil change) sticker in my window with timeline and mileage and they also did not reset the oil change indicator on my dash. HOW DO I KNOW FOR SURE THEY EVEN COMPLETED THE OIL CHANGE??So many failures here in a single experience. The AM manager (a different employee) was apologetic for my experience, but a $15 discount just wasn't enough to show me I can trust this shop with my vehicle again. Disappointing.

  Robert Price
10 months ago
*****5 stars***** for Lupe, Jeremy, Devion, and the whole crew at the Bilbrook location. I am a struggling teacher who lives paycheck to paycheck like many of us, so I called ahead to ensure that I had enough funds to get my long overdue oil changed. When I called, I specifically asked how much for the conventional oil change, not realizing that was the wrong kind of oil for my car. So when I arrived they showed me the price for the right kind of oil for my car. I did not have enough. I was so embarrassed. I felt very small in that moment and I told them I m sorry I d just have to come back. These employees were so unbelievably kind & understanding. They helped get my price to something I could afford. Im not the type to ask for help, but I was so absolutely overwhelmed with gratitude in that moment it almost brought me to tears. I drove home actually feeling happy about the opportunity to write a positive review. It is the least I can do. That was above and beyond. -Super Appreciative Teacher-Service: Oil change

  Exander Leyva
11 months ago
Staff is fast,friendly, and fun! Car needed a new battery and they were able to jump my car, take me in, and install a new one! Knocked out the oil change while I was there and boom good to go.

  Kristopher Robin Stevens
11 months ago
Man, I ve been going to the jiffy-lube around the corner from here for years mostly out of convenience, but today they were closed so I had to try this Valvoline.What a difference. Sure the services they covered were pretty much the same (except Valvoline actually did check my passenger side filter and replaced it because Jiffy-lube had never done this in years despite their invoice saying they did, I didn t even know that filter existed!) but Valvoline was faster, friendlier, and it cost less than jiffy-lube even with the addition of the new filter I desperately needed.The manager was a young man named Exander. He was so friendly, polite and helpful. I knew within 5 minutes of sitting in that bay that this was my new oil change spot based solely on my experience with Exander.Highly recommend, best service and bang for your buck oil change around.

  michael smith
8 months ago
Just got my car inspection done at this location. These guys were very polite and fast.I recommend everyone come here for great service. Thanks Jacob for inspecting my car.

  Cami Babineaux
10 months ago
Only place I ll get my oil changed! After being turned away by three other oil change shops, this one was able to help me out! Called their customer service and they gave me $25 off my first oil change. My check engine light was on so I had the guy run it and see a code that popped up to change my gas cap.Super friendly and helpful, great job!!

  Megan Boyle
a year ago
These guys are efficient, professional, and very nice. It was a cold, rainy day and they had the line moving. My oil light came on on my drive over to get an inspection and they informed me I actually didn t need one. Just needed the warning light reset. Amazing customer service and I know I ve now found my new go to place in the neighborhood. 10/10 recommend for oil changes and state inspection. So fast! Thank you!!!Service: Oil change

  Chris Sundly
a month ago
Outstanding service from these guys. Will be back for every oil change!

  Joe Alvarado
a month ago
It's the change experience I have had the employees are great