Tesla

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Terry Scott
2 months ago
This is starting to happen every time I get serviced. The Service center wait until the day before your appointment to reschedule you and now it s not any openings until a month later. Tesla originally scheduled me a mobile appointment and now they re rescheduling me. Stating the reason is because of the tools and equipment needed for the repair requires me to come to the physical location. They should have knew what equipment needed before they scheduled the mobile appointment. Now I have to ride around another month with my nose cone gone. Keep in mind the Houston Hempstead location threw away my nose cone on accident during a shop clean out when they were servicing my vehicle. If they had not threw away my nose cone in the first place I wouldn t be in this predicament.

  Richard Ziedenburg
3 months ago
2022 Model X plaid and we have a M3, brought the plaid in to have one of the falcon doors re aligned. Although it took longer than anticipated, the techs were very communicative through the app. Final result, the door is perfect! I haven't had to bring my model 3 in yet but I'm sure it will be the same good service. You can tell this location is loaded with work. Don't only post the negative, take the time to post the positive as well!

  Johnny Vu
5 days ago
Tesla workers here are bots.. I got a flat and received no help it was like you re SOL bro. I had to approach them for help and they were like a bot no care or passion in their bones to help a 3-4 year valued customer and pro Tesla supporter. They told me to hop on a app and use roadside assistance and walked away. It wasn t even busy. If I m paying 50k for a car I d expect some sort of customer service. The guy helping was a douche.. who told me to go on the app for support. He had a big ego and a Im better than you attitute. All I got was a damn flat tire that I ran into a pot hole all I got was over text support they told me I need to tow my car I was stuck up at the store for 3 hours.. with Tesla they don t offer tire changes.. therefore itd had to be towed to the next service center.. and it costs 1k for repair smh.. just for 1 flat. Also not 1 Tesla person even came up to see how I was doing while waiting for the tow for 3 hours. I would mark this as one of the worst.

  Lenny Tropiano
4 months ago
Really appreciated the incredibly fast service to replace my 12 V battery on my Tesla model Y. The service took less than 15 minutes and thanks to Brandon B. For making this happen this morning.

  momonari82
2 months ago
My car was hit and towed to an auto repair shop and the repair shop that works with my insurance needed a key card. I drove the Tesla from the auto repair shop to get a key made and returned to the repair shop and it seemed the key was not activated.When calling back Tesla they told me I needed to come back to Tesla service for them to do it again. I asked if they could come to the repair shop to rectify this since I had just been there and they refused.Totally unprofessional communication from the person over the phone who talked to me like a college roommate as opposed to a customer-- "Dude we can't do that!" and overall hostile attitude.No "sorry about that sir", nothing. This location should really focus on their customer service.

  Chris Nazarro
3 months ago
Just took my 16 Model X for battery fuse while worrying about all the negative reviews here but they've done great and quick. They let me drive their 23 Model X to drive to work. Ialao did mention about all the gripes these people are having l. Hope you'd give them another chance. Used to take it to San Antonio. Remember these services weren't here 5 yrs ago.

  Bro Ther
4 months ago
Dave Hall came out to do a tire rotation. He gave me some great tips and refilled my windshield wiper fluid. Awesome technician and I m glad Tesla hired knowledgeable and good people.

  Miguel Puente (MeP)
5 months ago
The team resolved my battery issue expeditiously. Communication was top notch. The entire experience was smooth and painless. This is not the first time, I've had three visits here and the experience has been consistent. Friendly staff and well kept waiting area.

  J C
3 months ago
Tesla is awesome. The service center and the showroom staff are both equally awesome. Never feels like a car dealership. Very laid back. I feel like they're honest and not trying to upsell me.

  ianofAustin Texas Realtor REAL Broker
3 months ago
I personally love coming here. I understand the customer service team is overwhelmed with requests, however they are always responsive and kind.Here s what I ve learned helps: Clarity in your needs, being efficient with your requests by having everything available, being on time for appointments apparently .The place is clean, there s WiFi, coffee, snacks, water, soda, even a couple work rooms and desks if you need space for appointments.Drive in, get work done, drive out.Pricing, well that s going to be what it s going to be but we didn t buy a Kia for a reason.FYI: no body work, no insurance claims@ianofAustin approved

  Chanda Wheeler
7 months ago
Awesome experience. No appointment to have my model 3 State inspected and air cabin filter changed. Just drive up to the Service bay door and they will check you in. Clean and new facilities. Andrew and Travis were so nice and professional. Took the time to talk to us and had great customer service!

  Lindsey G
8 months ago
Please do not bring your Tesla here or buy from here. I used this service center to purchase four new tires for my Tesla X Plaid . After having the car for 24hrs they were unable to perform this simple task because someone ordered they wrong tires and asked that I go to Discount or Costco for new tires.They tires were supposed to be ordered two weeks ago .To make things worse, one of the tires had a nail . All they needed to do was plug it and they were unable to do that correctly. Upon driving the car off the lot the car indicated that I could not go over 7 mph because they tire psi was too low.Tesla should be embarrassed by this location and the people that work in the service center.

  JJ Graham
6 months ago
Took my Model 3 in about a month ago for annual state inspection and they performed a trunk lid harness recall since I was already there. On the positive side this facility is enormous compared to the previous one on Pond Springs.When I got home I found that they had tracked an impressive amount of mud/dirt into both the rear seat and trunk area of my otherwise spotless interior. Mild annoyance resolved in a couple minutes with a shop vac.On my next trip to HEB I noticed that the interior panel on the trunk lid was pulling away from the metal structure of the hatch when I used the handles to close the trunk. When I got home I investigated further, eventually removing the interior panel from the trunk lid to find that 4 of the body clips were broken and another 3 were missing entirely. With the panel off I also noticed that the central section of the replaced wiring harness was not secured in the appropriate slot in the trunk lid and that there were gouges in the paint under the panel where someone clearly used a screwdriver to try and pry the panel off.I spent $20 on replacement body clips from Amazon, put it back together and the panel stays firmly attached to the trunk lid now, like it did up until this service center performed a recall service and knowingly reassembled the trunk lid with a combination of broken and straight up missing body clips.

  Tom H
7 months ago
Woke up Saturday to what I suspected was a 12v battery issue in my X. Drove up, checked in and less than 2 hrs later drove away with a new battery. I don't recall the advisor's name but he was courteous and helpful the whole time. Can't say I've always had similar positive experiences with Tesla service and warranty issues.

  Christian S
6 months ago
Helped out with repairs fine but I got the car back with grease stains on the interior which weren t there before. I discussed with them and they denied it was them. I asked the manager to call me, and two weeks later after asking three times I m still waiting

  Chris Oldenhouse
11 months ago
Tesla service was great at this location. Brandon, my service advisor, reached out before my appointment to introduce himself and provide instructions for dropping off the car. I was quickly acknowledged upon driving in, and they provided me a loaner without my asking while the car was being worked on.Brandon kept me informed through every step of the service process and was always available for any questions. The technician found some earphones under the seat while fixing my issues and made sure they got back to me. The team here made made sure everything was handled and provided a wonderful customer service experience.

  Sean Leal
8 months ago
Brought my car in for a routine state inspection. Service advisor (not a state inspector) Andrew claimed the crack in my windshield would cause me to fail. However, the State website notes that windshields are not an item of inspection and will only cause a fail if the damage causes significant visibility impairment of the driver or causes the wipers to fail. This is not significant and visibility is not impaired at this time. He offered to schedule glass replacement at nearly $1,000, to pass. I declined.Took my car 3 minutes down the road to a reputable shop. Inspection passed, registration renewed same day.Thanks Andrew.

  Hasan samaraie
8 months ago
My first visit to the Tesla dealership for service was incredibly disappointing. I arrived on time for my 8:00 AM appointment, but nobody approached my car until I had to go and inquire about it myself. Despite my car being under warranty, they couldn't determine if the issue would be covered until they took the car apart. To make matters worse, they didn't offer any Uber credit or loaner vehicle, my car remained untouched, and there was zero communication from the staff. Even after reaching out through calls and the app, there was no response. This lack of attention and disregard for my time made it a terrible first dealership visit. I hope they improve their service for future customers."

  Francois Caron
9 months ago
Awesome service:- problem was simply a 12v low voltage battery to replace- first appointment available was 9 days after request (ok this part is sub optimal!)- stopped by the service location to ask for appointment sooner- was proposed to stop by, without an appointment, the next business day. Could not believe it :-)- next business day, they took my car without an actual appointment.- heard that there was actually 2 minor recalls pending- asked if they could also replace the cabin air filter- the 4 items were done the same day- they actually went the extra mile and worked until 6:15 even with regular operation hours ending at 5:30.- got the car back on the parking lot at 6:30 pmI could not be more happy with the courteous service and the willingness to help even without an actual appointment.These guys are hero, AFAIC.

  Elson Mathew (Matt)
9 months ago
Honestly, I ve had such a difficult time with Tesla, but working with Ali at this service center was amazing. He was such an amazing customer advocate and I could not be happier or more impressed by Ali s service. I m so glad that Tesla has him around because I feel like I have someone extremely trustworthy to work with. If anyone visits this service center, please ask for Ali. He is absolutely amazing. You will not be disappointed.Service: Auto maintenance

  Loki
10 months ago
If you have charging issues check twice and thrice and If they blindly believe in computer why ask people to visit service center s?Dumbest experience I had with service center, I have mobile connector which was dropping the charge so had electrician come out check everything and give ok and then swapped mobile connector still no issues. I asked for a mobile service so I don t have any drive all the way and I suggested to makes sure they want me to drive all the way. So I setup an earliest appointment available which is 45mins away. I drive there to hear that the problem is with the plug and wires installed by electrician, all I hear from Tesla employee is I understand and won t even test my mobile connector while I was there.Services: Tires, Electrical, Auto brake repair, Transmission replacement, Vehicle safety inspection, Wiper blade installation

  Scott Ruhnau
9 months ago
A simple tire change and recall service) took significantly longer than the estimated time(3.5 hours vs 2 hour estimate). They provided no updates along the way and generally left me a terrible spot in terms of missing work. Very disappointed. If they had told me it was going to take longer I could have figured something out.

  Christopher Busby
10 months ago
Not sure if it s the same at all Tesla Service Centers but no matter the repair here, I ve never gotten my car back on the time that was promised.First occasion, brought my car in for what was supposed to be a week repair, they kept my car for 29 days but was unable to update me exactly why.Secondly, brought my car in on a separate occasion at 10:30 am for an alignment that was supposed to be done at 1:30pm but here it is at 8pm and still haven t gotten my car back. For the price of a Tesla, definitely the worst service and customer service I could ask for.

  Raul
9 months ago
Excellent service provided by Service Advisor Frank - he got my car in at the appointment time and Carlos the tech did a test drive with me to alleviate any concerns I had with the car.Both were top notch.Car was fixed in a timely efficient manner.A+ service.

  Bobby Erickson
8 months ago
Couldn t have been easier. Took me as a walk in as it was a safety concern and were done in an hour. Left the car outside for me so I could pick it up at my earliest convenience. Wish I had been able to make it while they were open as I would have asked them a question about a software update that was pending on my screen..

  Jenny M
2 months ago
Terrible experience. One visit here turns into a recurring theme of issues and headaches. Oh and they even care to leave stains all over seats, floors and console.

  Paul D
11 months ago
Pretty terrible. The price of too much automation is that we are no longer treated like a human being.Literally drove in no idea what to do and people just ignore you while you wait for someone to talk to you or something to happen.Not even a single "hello", "welcome", or "please wait a second".Updated to 3 since once a tech eventually approached me, he was courteous.

  Navid
7 months ago
People who have good experiences don t leave reviews as much so I figured I would. The people were helpful, my problems were fixed, and very pleased with the loaner.

  Faizan Khan
3 months ago
This location has the best staff! They are friendly and offer the best advice. Comfortable waiting area.

  Motiur Rahman
8 months ago
New Update: Tesl Service at Ridgepoint came through, even the they lost my original Parcel Shelf, they eventually ordered one for my Model Y and I picked it up today....I really appreciate that they made amend.,,,,On March 2023, I took my 2023 Model Y for rear trunk adjustment, they could not adjust it, in the process, damage the paint, then fixed the damed painting, which took almost a month, original trunk alignment/gap issue was not fixed, and they misplaced trunk's parcel shelf which they cannot locate now, ....Services: Painting, Auto engine tuning, Auto maintenance