Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Armando Torres
a week ago
Incredibly professional, courteous, and quick. I believe Jacob helped me out, although the two employees working there both made my oil change fast, easy, and walked me through each step so I knew what I was paying for. Great job, and I will definitely be getting my oil changed here moving forward.
Lisa Prumo
a week ago
I've Been coming to this location for 6 years and counting! Great service and professionalism! They always give sound advice with my car and take great care of me in between oil changes! I highly recommend Take 5 for all your easy breezy fast quality oil changes!
Ashley Brown
a week ago
This is the only place I come for oil changes! Everyone here is always so nice and full of knowledge when I have any questions! I never leave feeling like I ve been cheated out of money. Mr. Louis Lowery is so kind, I m glad he always treats me so well!
Leslie West
2 weeks ago
David has excellent customer service skills and was informative and friendly at the same time. The guys are professional and fast, and I felt like my car was well taken care of. Thank you for a great experience, will definitely come back for my next oil change.
It sme_adriana
2 months ago
Unresolved Refund Issue:I am writing to express my deep disappointment and frustration regarding an unresolved refund issue from an oil change service I availed at Take 5 on November 2023. This matter has been pending for over two months now, and despite numerous inquiries, I have yet to receive any satisfactory resolution. As per our previous discussions, I was assured that a refund would be issued to me on December 4, 2023. However, it is disheartening to note that even after such a considerable amount of time has passed, the refund has not materialized. I have taken the liberty of attaching the relevant documentation, including receipts and records of our previous conversations, for your reference. To say that I am disappointed with the level of customer service I have received thus far would be an understatement. It is evident that there has been a significant lapse in communication and action on your end, leading to this prolonged delay. I have made several attempts to follow up on my refund, only to be met with promises that it is "coming." Regrettably, these assurances have proven to be empty and unproductive. As a loyal customer, I have always trusted Take 5 to provide efficient and reliable service. However, this experience has tested my faith in your company's commitment to customer satisfaction. It is disconcerting to witness such disregard for resolving a seemingly straightforward matter, especially when it involves the refund of my hard-earned money. I expect immediate action to rectify this issue and provide me with the refund owed to me without any further delay.
Richard Quintero
3 days ago
!!!!!BEWARE!!!! If I could I would give 0. I used to trust this place with my vehicle until this last oil change. There were only 2 employees working and the cars kept coming so they were cutting short cuts to get the cars out fast. I have never seen anyone remove oil from the top of the car and replace with new oil all before ever going underneath the car to remove the filter this was the first time I had this experience. Now I am dealing with car issues that were not there before I called and was told a manager would call me back I have not heard from anyone.**UPDATE 24hrs later still no call from the manager.
Joseph McKinney
4 months ago
First time visiting, TJ is great at his job! He needs a raise Very educational & even showed me the new air filter he was installing for me. Explained everything I needed to know & sent me on my way. If I ever need an oil change again, I won t stop to think about visiting again :) thanks!
Hoyt Nichols
6 days ago
Regular scheduled Oil change and maintenance. Service was great. I was in and out in 30 minutes or less. Checked filters, wiper and reset the maintenance light on my car. Great experience!
Kathleen Hearne
3 weeks ago
The guys at this location were great! They made sure I knew they checked everything and weren t pushy about selling me extra stuff, but also made sure they showed me my filters and gave me options.The manager came out before I left and double checked everything. I highly recommend this location! I ll be going back :)
Rick Reed
a month ago
A great place, the guys there are really nice. And they actually seem to care about you. I always try and get my oil changed there when I can. Please go and support them. Totally worth it!
Ashton Knape
8 months ago
The new manager Karen is awesome! I was worried about coming here with some of the past reviews, but this new manager has it under wraps!I was approached by her within the first 10 minutes of showing up, and she offered me and other cars in line a bottle of water.Then, when the fleet card for my company vehicle wasn t working properly after my oil change was done, she went above and beyond to help me and her technician figure out the problem.While waiting for the problem to be sorted, I was again treated with some A/C, a bottle of water, and some good conversations with the employees!With this upward trajectory, I ll be taking my cars back here for the meantime.
Matt Gotro
a month ago
The two attendance at this location have probably given me the best customer service I ve ever had at take five or actually anywhere. They were very knowledgeable and true gentleman. I really would suggest going to this place! Excellent customer service!
Vic Reese
2 weeks ago
Always awesome service. The guys there are great. Got me in and out mind. It was only two people working there and they handle it like true professionals!!!
Cynthia ROGERS
a week ago
I highly recommend Take 5 for your necessary oil changes especially the Balcones location. Awesome customer service over and beyond 100%. I will definitely be back for my next oil change services.
#Blue july
a month ago
I love this company. This is my second time I visit one of there locations. This location is awesome. The employees kee & Jacob showed me so much love when I first pulled in. This is real customer service this what makes the customer keep coming back I recognize good workers because I'm a manager myself and these workers are what the world need .
Bianca
a month ago
I just moved to Austin on saturday. I wasn't sure where to go to get an oil change but I was familiar with take 5 (since we also had that back home). when i get there, its two cars in the bay already. i wait for a few minutes before a young gentlemen comes out who offered me a water, told me to park in the 3rd bay and advised me because they were short staffed, it would he a while. I wasnt in a rush, so it was no problem waiting. with this not being my first time at Take 5, I was familiar with their long wait times (the ones back home would make me wait at least an hour to even get me in the bay). however, Key and Louis serviced me so quickly! Key checked things and filters, that I didnt even know existed l, and was kind enough to show me. He also jump started my car when i accidentally left my key in the ignition after turning my car off. Louis introduced himself and was so kind to offer me a discount on my oil change! They had me in n out faster than the 17 minute drive it took to get there. Hands down best Take 5 I have been to and will be returning to this location again!
Squids
5 months ago
Amazing service. They approached my car swiftly after I arrived to inform me they were short-staffed and to prepare for a long wait or they can help direct the line so I can go elsewhere. They gave updates and realistic expectations, and once it was my turn to be serviced the two men were friendly and very helpful. Will definitely be back.
Riley G
a month ago
There is a Take 5 right next to my house. I took off work 30 minutes early to go get an oil change and was told they had no oil for any cars year 22 or newer. There is no way that s true but in any case I was turned away. The next day I had to drive 35 minutes out of the way to go to another and wasn t offered any sort of compensation for their mistake. Just frustrating
Evan Gardner
3 months ago
Friendly folks here, but absolutely do not let them touch any part of your vehicle that isn't an oil filter or oil cap.First example: asked to check the cabin air filter. Pulled it out and replaced with a new one. Months later the car starts filling with water on the floorboard. The filter wasn't installed correctly and leaves clogged the drain causing water backup.Second example: they pull the engine filter out without asking and said, "here is yourFilter? Want to change it?" The put it back but didn't properly seal the housing which led to a mass airflow sensor engine code lighting up the dash. I debugged it and saw only 1 of 2 latches clipped. Also the housing was clearly not sealed.If this has happened twice out of 4-5 visits,I can't imagine we are the only ones impacted by their sloppiness.I called customer service and of course it goes to a voicemail and no one has called back to address it.
Bee Kayy
a month ago
Excellent service! Went above and beyond! I love that they give you a cold water while they service your car. 10/10 They also periodically send you coupons too!
Tami Neumann
4 months ago
If I could give this place zero stars I would. I went in for an oil change and they upsold me on an air filter. So I agreed. These guys proceeded to take an HOUR and several you tube videos to install my cab air filter. When I finally proceeded down the road I found that I had no air blowing from my vents at all. It was just fine when I went in and when I left it was no longer working. I had to go back again . Another 40 minutes and no resolution from the manager. No apology no action at all. I. received zero apologies and was told to go to an AC repair shop by the store manager.After leaving MULTIPLE messages the GM FINALLY got back to me . He was no nicer and never did get an apology from him either. After me being frustrated and wanting some resolution he told me I don t know why you re so upset there s no need for that . He also told me he would not take responsibility for it and needed to see video footage . He s not called me back either. This company is not taking responsibility for breaking my car . So far they have taken $160 from me , took up 2 hours of my time and broke my car . Not to mention the lack of apology. They have not heard the end of this . I m not going away but I highly recommend NEVER GOING HERE . Most awful experience I ve ever had getting an oil change . I have video and audio footage of my experience I plan on posting as well.
Katlyn Gabalis
5 months ago
I hardly ever write reviews but I just had to park at the Randall's across the street and write up this review to thank Bryan for his super kind customer service. I just drove in from San Antonio to Austin and with the 20 degree temp drop from morning to afternoon my tires needed air. I went to 4 different gas stations in the area all with out of service air and just stopped to ask if they might know somewhere in the area to go but Bryan had me pull in and filled my tires up. Now I have the peace of mind to head back out on the road. Thank you Bryan, stay warm today!
M Stauffer
4 months ago
I pulled up this morning for an oil change, I was greeted by Louis in a timely manner despite him being the only one working.He gave me a water, guided me in and gave my dog treats.When popping the hood he showed me I didn't need an oil change and instructed me how to reset my car.Most places would still change it regardless of it needing it or not.Thank you so much Lous!!
Grayson Callender
4 weeks ago
Absolutely amazing service, when I went last week they were short handed but still managed to treat me so well! Everyone there is so kind and funny, I cannot recommend this place enough!
Taylen
a month ago
I had a great experience at Take 5, did not try to oversell or overprice me as I did not need an oil change at the time. Great customer service & great hospitality!Will be back!
Heather C.
a year ago
When I pulled in to the bay I was there for a fluid check, having completed an oil change recently.� Louis was very polite. He showed me my fluid levels, seeing that all was well except washer fluid--which he topped off. Having completed with the engine, he encouraged me to turn my vehicle on and sit in A/C while he checked tires.� There was no pressure for any paid service to be added. This is a solid Take 5 location.
Austin Anderson
3 months ago
The whole concept that take five uses and getting a persons car oil changed, is much better than Jiffy Lube. However, there needs to be a little more training in their new employees. For example, the person working on my car spilled oil all over the exhaust manifold and now driving my car for three days later still smells like burned oil inside the cabin. The training needed is to use a funnel.
Nevee Garcia
3 weeks ago
Ki & Jacob we re very helpful explained everything and got it done quickly! They are truly the best and will be back next time ! Thank y all for being amazing ! 10000+ Stars if I could give them!
Brittany Bartos
2 months ago
Beware: Do NOT take your car here for state inspection!!!My car failed due to the OBD2 port not connecting to their computers. Took it to the Honda dealership, and it connected immediately just fine. The dealership re-did my state inspection.ALSO: Instead of charging me $18.50 for the state inspection which is what my receipt says - Take 5 charged me $110.76. Clearly someone else s oil change or some other issue. They took zero accountability for this. I called multiple times and ended up having to go back there to speak to the manager. He said he d try to refund me but I m better off disputing the charge with my bank.Utterly disgusting customer service- and they will fail your car for no real reason.
PAGE HARRIS
a month ago
Kee had a warm and friendly welcome when I arrived! He explained everything he did and was very helpful!Great addition to the neighborhood!