South Point Dodge Chrysler Jeep Ram Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eddie Clark
2 months ago
DEION WILLIAMS IS THE BEST. Best service provider and communication. Patient, understanding and works with you. People like Deion is the reason why I will continue to come to South Point for future services and vehicle purchases.

  Craig Greenwood
3 weeks ago
Besides not supplying a loaner car for a recall, cancelling my first appointment the day of my appointment on March 4th, taking 3 weeks to get in touch about the parts required(I had to call them several times with no call back), not having all the parts on hand after I was told they had everything, and trying to get me to leave it for another day(costs me loss of work of $300+), and my alternator wasn't working the second I left the lot. Dont worry, I fixed it myself. I'd say 3 stars is generous to say the least. Funny because I was looking at a ram truck while I was there. The chances of me going back to purchase it after all this I was put through. Pretty unlikely. This is why I work on my own cars...

  Jeremiah
3 months ago
Great service experience. I dropped off my vehicle for some warranty work that I expected would take days to diagnose and repair and three hours after dropping my vehicle off I get notified that everything is done and my vehicle is ready to pick up. Talk about a welcomed surprise.

  craigchid
2 weeks ago
Alberto in the service dept was the friendliest, most helpful and concerned person I have ever dealt with. He really went the extra mile to help me out!

  Ryan Rupp
a month ago
You can't give zero stars so here is a one star, and why:South Point Dodge is NOT your place if you have a recall. I made an appointment online and it was confirmed 3 times by text and once by phone call but never once did they say they would need the car left there, and get this, sign a release form that if they damage anything during the recall, airbag repair, that they were NOT responsible and it wouldn't be fixed... So I asked to speak with a service manager who was worse than the first gentleman that I spoke to. Ivan, service manager, not only wasn't willing to help me, he also is very slow in responding to Mopar as well who was trying to get my vehicle serviced. Yes I had to go over the dealership and go to Mopar so I could get my recall repaired. So if you would like a run around that gets nothing accomplished, South Point is your place!!The service was so bad, I decided to drive further to a different dealership to actually get the recall fixed.. And the other dealership was great through the whole process. I don't know if South Point doesn't received much compensation for the recall work or what but they was very unhelpful, unapologetic, and unresponsive to Mopar's emails and calls.It felt like their goal was to make sure they didn't service the vehicle, which they didn't.

  D. R.
4 months ago
A few months back, I needed major repairs done to my engine and my service advisor Christian was more than helpful throughout the process. He would keep in contact with me frequently to either provide updates on my vehicle or to see if I had any updates on my end. Once my vehicle was ready, he was there to finalize everything with a smile. I greatly appreciate him for helping make this stressful situation less stressful.

  Theresa W.
3 months ago
While I appreciated the fast service I was disappointed in the lack of follow through. My vehicle was still under warranty & the battery died. I was given the number for roadside assistance to have it towed to the dealership and told it would be no cost to me. Roadside assistance required that I pay before they would dispatch a tow truck. When I told the service rep he said he would look into it. He never followed up. The vehicle was seen & the battery replaced by end of day. When I picked up I asked if both batteries were checked with it being a 2022 with the start stop I thought it would have an auxiliary battery. The service representative told me he had requested both to be checked but the tech that did the work said there was only 1. He came out & opened the hood & showed me and said that not all JLs have them, but could not tell me why. I was disappointed that the person working on my vehicle did not know this basic information about the brand vehicle he services. I was able to find an answer online. My vehicle is equipped with eTorque so technically there is a secondary battery but it s underneath the vehicle. Not the smaller aux battery I expected. I feel like that s something that the tech & the rep should have known and should have been part of the diagnostic check.

  Brittany Nicole
2 months ago
Got a used ford f150 last July from here. Went in January for an oil change on the truck we purchased from them. Was told to come back because they had to order the filter, no problem. Called before going next time to make sure they ordered or could order it and was told we don t sell fords I said oh that s crazy because we purchased to truck there . To which he replied, oh well you can just come in I asked well are y all going to have the filter, I was told it had to be ordered . The guy told me to come in anyways they can order it when I get there. Whatever, I take the truck in, waited three hours for my oil change to be done. Drive for a few days and notice a weird smell kept coming from the hood. Opened the hood to see my dipstick was left on the engine and oil was everywhere.

  Monica P.
a month ago
They were great! Fixed our car up faster then anticipated. Great service department and customer service very friendly.

  Betty Martinez
2 months ago
I recently had the pleasure of interacting with Eder at South Point Dodge, and I must say they are a true asset to the team. Their dedication to customer satisfaction and attention to detail were truly exceptional. From the moment I entered the establishment, their warm demeanor and professionalism stood out.Eder went above and beyond to ensure that my needs were met, demonstrating a deep knowledge of the products/services offered. Their ability to communicate effectively and efficiently resolve any issues or concerns I had was truly impressive.

  Marisol Luna
a month ago
Allan has the best Customer service I have experienced. I ve gone to Research Blvd Covert Location and you cannot compare on the slightest. Thank you Allan for taking care of me

  Nils Timmermann
5 months ago
Recently had an issue with my Jeep Grand Cherokee where the Start/Stop function ceased to work and the engine light came on. Scheduled an appointment online and within a week, they had my car fixed in less than 48 hours. I'd like to give a shoutout to Sean who did a stellar job in explaining the entire process and kept me consistently updated. Truly appreciated the top-notch customer service. Highly recommend!

  W. Brent Chandler
5 months ago
I was just there on the 13th for four new tires where I was able to get the buy three get one free. we added the alignment and now my vehicle drives great again. The savings are unreal. I also got an oil change package with tire rotation for the price of $170.00! Eder was my service advisor and he let me know that I still have two remaining oil changes with tire rotations that I can use any time within the next two years! I highly recommend going to the dealer because I would ve spent so much more in the aftermarket!

  Dave Torres
a month ago
This place deserves zero stars. I left my truck to be worked on at South Point Dodge Chrysler Jeep Ram Service in Austin Tx. When it was ready for pick up my entire inside of my truck was wet. It smelled like wet carpet and mold. There was moisture in my are rest, glove compartment, underneath the front and back seats. They claimed they had know idea it was wet. But instantly it was obvious when I got into my truck with the smell. So I went straight to the General Manager and showed him. He also agreed with the water damage.South Point Dodge Chrysler Jeep Ram Service in Austin Tx tried to pretend they had nothing to do with the water damage in my truck. They kept my truck for one more to day try and dry and take care of the smell. When it was time to pick my truck up and they said they did what they could. So now I m stuck with my seats and floor smelling like wet dog. They did nothing to make it better. It was obvious . Zero stars

  Reese Rosbrook
2 months ago
Had my jeep taken here to get fixed since JiffyLube screwed up my oil change. My service advisor Allen was incredibly helpful and even assisted me in finding my vehicles extended warranty. They got my jeep fixed in about a day and I was very impressed with their service.

  James Talley Jr
3 months ago
Blake really took good care of me. I didn t have to wait long once arrived. He also advised me on other services the dealership provides. Great customer service team!

  Jacob Beirowski
2 months ago
I had my jeep serviced for a routine oil change and a five-tire rotation. Unfortunately, when I got home I discovered that they only rotated four tires and didn t incorporate the spare tire. I called my service advisor, Theon, and told him about the mistake. He did not hesitate to make it right by offering me a complementary tire rotation and to bring my Jeep back in when it was convenient for me to get the fifth tire rotated in. I went back two days later and Theon PERSONALLY rotated the fifth tire in and had me out of the dealership in about ten minutes. He truly took customer service to the next level and turned a frustrating experience into a very pleasant one. Thanks, Theon!

  Koi Woods
5 months ago
My service technician was by far all about the customer. From the day of the initial diagnostic to the date of pick up Blake was very thorough and informative. He was consistent with communication on status updates and Blake is definitely customer service focused.

  Lee White
5 months ago
I had a pretty serious breakdown on the way to the airport in a brand new Jeep. I had the Jeep towed to the dealer for warranty service. The advisor showed up to work early (before dealer hours), got me checked in, and handled the process very well so I could get on to the airport. The Jeep was ready when I returned from my business trip and work was well done.The service was excellent.

  MELINDA OELFKE
3 months ago
Got my Jeep Grand Cherokee towed to South Point by AAA because it would not start. The display said NO FOB. That was not the problem. The problem turned out to be the battery. Someone left the map light on. They charged my battery and it was ready to be picked up the same afternoon. Thank you, South Point Jeep!

  Francisco Vel�zquez
a month ago
I have been coming to this dealership for many many years and it s always been a great service, I have never been disappointed. My assessor Blake answered all my questions, I highly recommend South Point Dodge!

  wilfred munodzana
a month ago
They have good customer service .My last visit was assisted by Blake .He was always updating me on progress on the vehicle,

  Rusty Haggard
2 months ago
Had the oil changed in my Wrangler. Chris got it into be serviced quickly. I was on my way within 30 minutes. Excellent all around!

  Hussam Djadi
3 months ago
Amazing service from Logan. Got me in and out on the same day, and constantly kept me up to date with the progress on a warranty issue. Would highly recommend going in for service here.

  Josh
3 months ago
South Point Chrysler Dodge s service department has been phenomenal to work with, in particular Dion. Very responsive and gave timely updates to make shuffling car seats ext as smooth as possible.

  Blake Thompson
2 months ago
Came in serious brake issues that required a ton of work. Jose walked me through the work and cost every step of the way. Professional and courteous

  Leah Branderhorst
a month ago
Quick and easy to get an oil change and tire rotation. Great lounge for me to get work done at during the process.

  Peggy Roof
20 hours ago
It was GREAT! Jose did a perfect job of having my car serviced in a timely and thorough manner. What an asset he is to South Point.

  Stephanie Terrazas
a day ago
Allan in service is spectacular! Best Dodge store, they always take very good care of me. I would highly recommend checking out this dealership!

  Justin A. Hernandez
a week ago
Brought in my 300 Hemi C. Great job with what I requested. Will return for future maintenance!