Service King Collision Ben White (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Jensen
3 months ago
They repaired my truck after hail damage. My roof now leaks and the interior gets soaked after rain. There are also spots where the paint ran during drying

  Noah Baldwin
8 months ago
I couldn t be happier with the outcome. The team at crash champions is great! Everything was communicated to me and I felt informed the whole entire time. While I had minimal damage the team worked quickly and did an amazing job. From estimated to repaired vehicle it took less than a week! I have no complaints and highly recommend you choose crash champions if you ever need any repairs!

  Alex Marasca
a year ago
First off, their body work and detailing is amazing! My car looks and feels brand new! Secondly, their customer service is ok. They're friendly, but their communication is terrible. They told me my insurance said that I had no deductible. A month after I get my car back, they call asking for my deductible. Essentially, they gave me my car back and slapped me with the bill a month later without telling me. Not great.Services: Auto windshield repair, Auto glass repair, Body & Trim, Auto glass replacement

  Dani Ladik
a year ago
My son's car has been hit twice now and I've taken it to this shop for repairs both times. Check in is super easy. They offered to set up the rental exchange with Enterprise. The repairs were done quickly and the work was good. Both times insurance from the other driver paid, so I can't speak to price. If we ever need additional collision repairs, we would definitely use this business again.Service: Body & Trim

  Josh Black
8 months ago
Had an unfortunate event in my Audi. But these guys made it easier. They took in my vehicle and kept me up to date the entire time. I never had to worry about where my vehicle was at in the repair process.

  Zach Ossefort
a year ago
!!!AVOID THIS PLACE!!!I am not an angry person, and I almost never write reviews, but the customer "service" at Service King was exceptionally bad. First they made a mistake and forgot to take one of the necessary pics for my vehicle evaluation. Fine, no big deal. But they failed to notify me of this, and when I called to ask why the evaluation had not yet been processed, they offered NO apology or even acknowledgement that it was THEIR MISTAKE, but just informed me that they were missing a picture and told me to take my own picture and email it to them. I made them aware that I was extremely upset, and even sent them an email about it, but they ignored me. They then proceeded to take literally 30 hours to submit the evaluation form, and my insurance company had to pester them to get it. If Service King had notified me of their mistake and apologized, I would not be writing this review.

  Leah Kinstler
4 years ago
Cody the service advisor was absolutely outstanding customer service and the way he took care of my car and the damage that needed to be fixed! I am beyond impressed of his level of professionalism, friendly customer service, and his continuous diligence on the level of communication on updates while my car was in the shop! He is a huge asset to service king and the quality seem when I picking up your car faster than expected! I Highly recommend on requesting him to do the estimate or any services needed for your car to go to him!

  Rayfes M
5 years ago
My whole experience was pleasant and easy. Brittany took great care of me and it was convenient that they work closely with Enterprise so you can pick up and drop off your loaner car right there. I was a slightly concerned about their ability to work on a high end Mercedes but everything was done perfectly and the excellent car wash at the end was a nice bonus. I highly recommend Brittany, Erica, and Service King.

  Lacey Zenner
2 years ago
Super nice people - Ericka at the front desk was super communicative throughout the process, and they did a great job repairing my car after an accident! Lifetime warranty on their work is cool, and they finished a few days ahead of schedule which was nice. Go there!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kaylarrr
5 years ago
I took my car in a couple of months ago for work on the driver's door. The folks at this shop did everything they could to help me. They were considerate and informative. My personal experience of them is that they are not only skilled, but also trustworthy and honest. --- I pretty much never write reviews, but for some reason I was thinking of my experience with them again today and am grateful for everything they did. My thanks and appreciation to everyone there!

  Tawni Luna
3 years ago
The very best experience I ve ever had with car service after an accident. Service King had kept me informed about my car, the estimate, the damage, and the progress. I was very impressed and overjoyed by the time I picked up my car! The staff was so amazing my car runs so smooth! Thank you!Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Itzel Zubia (IZ)
5 years ago
My experience with Darrell was outstanding!!! His communication was excellent.I had never been involved in an accident therefor I had to idea where to take my vehicle. I couldn t have chosen a better body shop. They did a great job on my car. Thank you service kind and the rest of the staff.

  Jacob Onstad
6 years ago
Just took in my (almost brand new) Subaru WRX for a dent repair when someone hit my car. I am very particular about my car (I never let anyone drive it) and when I brought my car in and spoke with Darrell he noticed that I was uncomfortable and put me at ease almost immediately. We looked over the damage together and told me exactly what they were going to do, how long it would take, and assured me that it would look like new when I got it back. He called me twice a day to give me updates and even got my car done in 1/2 the time. I just picked it up and couldn t be happier with their work. I have had bad experiences with collision centers in the past and this was night and day. I will always bring my car back to this location. On top of all that, they washed my car and it looks great! Thank you Darrell and the rest of the staff at Service King on Ben White!

  Sunny Bhagia
3 years ago
Extremely professional and smooth process. Their communication and work is out of this world. In addition, their turnover time for the repair is extremely fast. They communicate and update every step with you, the insurance company (if the insurance company is paying for it), the rental company (if you have a rental while your car is in repair). I cannot ask for more from them. Too good!

  Monica Pickett
3 years ago
I took my car to service king for a damage appraisal after my car was rear-ended. I arrived at 5:15 pm, and learned that the hours on google were not up-to-date due to covid. The shop had closed at 5pm rather than 6pm. Regardless, Bianca unlocked the door for me and was happy to get my car appraised, even though it meant she had to stay late. She spent half an hour on the phone with my insurance company due to their mistake with my claim. She was extremely kind, helpful, and professional. She stayed until 6pm getting the damage appraised. Bianca went above and beyond when she could have easily told me to come back another day.

  Michael Enriquez
2 years ago
My wife was in an accident (not her fault) back towards the end of dec - we took her car in on jan 6 as we were going out of town 2 days after the accident - they repaired it and returned to us on feb 18th - about a week ago we noticed a small leak but didnt really think anything of it at first - when it continued i figured it was just a loose hose and would take it backwell during the accident the coolant reservoir on the passenger side of the care (its a lexus) was damaged and probably slightly cracked - it was missed unfortunately (human error - it happens)cut to last night without any warning of low coolant the car signals that its about to overheat - i look under the hood and the part of the reservoir that connects to the hose has completely broken off - obviously the crack caused from the accident weakened it and after driving it about 4 times over the 2 weeks from getting it back it gave wayMy wife went in and Richard (i think) overheard her talking to the Woman in front and came out to ask to look. When he saw the issue and without being prompted from my wife he immediately apologized and knew right away it was likely cracked in the accident and missed during repairs. immediately told her they would take care of it. He then said they would get a rental for her on them. they even took her to the car rental place.they said they would try to bill the other insurance company but if they wouldnt cover the costs of repair and rental they would cover 100%for that I will never take any car i own to any other shop. I will always try to use this one. and if we cant get in because of too many appts ill try another Service King. We are Service king customers for life because of RichardServices: Transmission, Electrical repair, Painting, Body & Trim

  Luis Fernando Vinals
6 years ago
This has probably been the worst experience I have ever had with any business. The employees were uninformed and there was no sense of accountability on their end. I was at first taken care of by a gentleman named Oscar who then left the shop after having ordered the wrong parts on my vehicle and making me spend more money on transportation than what I should have. They then proceeded to take a payment from me, when they knew the responsible party's insurance information. Not long after taking the $1000.00 from me they continued to go after me for the full payment of the repairs. It was not until I spent countless hours on the phone with insurance companies that I was able to sort this mess that this shop created. This place will:1. order the wrong parts2. will make mistakes on their estimates (an almost $800.00 mistake)3. will be unaccountable for their mistakes4. will provide you the most horrible customer service.

  L Smith
2 years ago
First time going to Service King. I had a cracked bumper and a dent. They finished my repairs faster than I expected and the work looks great. Great customer service too. I will go back!Services: Painting, Body & TrimServices: Painting, Body & Trim

  jason dominguez
6 years ago
My insurance initially tried to push me towards Caliber Collision, but they must have too much work since they pushed me out over a week and didn't seem interested to take my vehicle in. I told my insurance I wanted someone else and they connected me to Service King here. Special shout-out to Oscar. He took care of my car with courtesy and I felt he wanted my business. When a hiccup occurred, Oscar made sure to get it corrected fast. Many businesses have forgot the customer relationship and what good service means. I appreciated Oscar representing his company well and I would recommend this place to anyone and definitely to friends and family in Austin area.PSI never knew Oscar and I never heard of Service King before. Many reviews are made by people who know the folks at the company, and this is Not one of those instances. I've left bad reviews for people and felt it necessary to finally leave good reviews for those who deserve it. Thanks to Service King, Oscar, and the rest of the unsung heroes who worked on my vehicle into the night.

  Natalie Purdum
7 months ago
extremely good customer service. they follow up quite a few times after your vehicle is in for service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Esther Castillo
6 years ago
Awesome job and completely satisficed - My 2015 ATS Coupe Cadillac looks like new again. Thanks to Oscar, always kept me updated on my caddy. Thank you to the team that worked on my caddy. Manager / TEAM all awesome!! Recommend Service King on Ben White to everyone. :) Awesome Customer Service.

  Wes Weightman
7 months ago
Terrible service on the repairs and communication to the customer. Have went to multiple service kings over the years for various repairs and have never had a bad experience like the one I recently had at this location ..Service: Electrical repairService: Electrical repair

  Arlena Hutton
7 years ago
Update: Received call from Service King. They are now honoring the original credit and I have rescheduled the repairs. Thank you Kevin for your assistance.Very disappointed in customer service. Scheduled car in May for repairs caused by hail storms. Was told by corporate call center that we would be given a $250 credit to take the car to Austin in July vs waiting until January for a shop in San Antonio. The day before I was to drop off the vehicle, I get a call saying they will not honor the credit and even if I take the vehicle in that they may not take the car for another month.

  Jena Johnson
6 years ago
If I could give this place zero stars, I would.PLEASE DO NOT GO HERE!I took my 2015 Jetta in for a dent removal and the technician somehow destroyed my engine.I have never had any mechanical problems with my car in the past and am very adamant about regular maintenance.My father and sister are both mechanics and have taught me about how to take care of cars my entire life.When I confronted the technician, Darrell, he took no responsibility and shrugged it off as if it were not his problem anymore.Please, for the love of glob, do not ever go to this place, they will take advantage of you and RUIN YOUR CAR.Love you guys

  Ron Tron
3 years ago
Good job to Darrell, and team for making my car like brand new again! Great service. I had about 7k in damage mostly to the right, and they fixed it up good!! Great Job Service King, Darrell, and Erika!

  Robert Silverman
a year ago
There was an initial problem with the paint color. SK was very receptive to fixing it and did a nice job. Very easy to work with. I would be highly recommend them

  K McCammon
3 years ago
A++++! Excellent service! Jesse, Erica, and the entire staff are extremely helpful. Their calm, patient, and thorough explanations throughout the repair process were both educational and reassuring. The repair work was beautiful. A+++ to everyone at Service King Ben White!Service: Body & TrimService: Body & Trim

  Madeline Mattocks
2 years ago
I am so impressed with service king. I had a deer hit me and messed up my front bumper and front lights and they had my car fixed less then 3 weeks. I will definitely recommend to my family and friends.

  Vanessa Carmona
4 years ago
I just got iff the phone with Johnny B and the customer service was impeccable. Only 15 min of my time and Johnny literally got me set up with Darryl to do estimate and get car checked out. I originally was going to AutoNation Austin he couldnt pull up my USAA claim because it was sent to a body shop who told me it will take 2 weeks before they can look at my vehicle. I am pregnant its hot outside and my driver door is jammed can you imagine driving in this 98 degree weather heat and god forbid 2 weeks you may possible get into another accident and other doors jam. No woman or man should have to climb into a side door to get into passenger seat. Thats hazardous and not good driving conditions. Johnny B set up for me to see someone today even looked into towing vehicle and got me set up for a remtal in all one call. Now thats what i call customer service and I am so thankful they made this all easy for me.

  Alana McElveen
6 years ago
The work on our vehicle was fine, but payment was very disorganized and resulted in us being pestered about an insurance payment we were told we didn t owe even after we questioned MULTIPLE times about. Would not use Service King again if we are unfortunate enough to be involved in another accident.