Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabriel Ilies
8 months ago
I am absolutely disappointed and there is no way to trust them again:1. David, the manager, very rude and he cares just about selling you something.2. They installed the 2 wrong size tires on the left side of the car and 2 right size tires on the right side.3. Doing the oil change, they messed up with oil everywhere in the engine bay and inside the car, also dripping on the ground.4. The oil level was much more then the maximum.5. The check engine light came on because they messed up the wires when they did the oil change.6. All 4 brand new tires had absolutely different pressure, from 38 psi to 45 psi.7. They supposed to do the alignment but thy couldn't do it, but they also didn't inform me they can't do it.8. The prices from online order didn't match the in store price.At the end, instead of trying to fix it, they still didn't apologize and we lost another 6 hours to do everything right.Stay away from them if you want your car fixed right.

  Victor Coots
8 months ago
Do not bother using the online appointment feature because they don't use it. It is still first come, first served. I made an appointment for 10am and when I showed up, I still stood in line for 30 minutes only for Gilbert to tell me and another customer that 10am did not mean anything to them. There were 5 10am appointments on that day. When I told Gilbert that I needed to use my alignment because I had new tires, he asked if I purchased the tires from Pep Boys and I told him no because they did not carry the Continential tires in stock and I had purchased them from Discount. He said that my alignment program did not cover tires purchased from another company and that it was considered maintenance. Yes, putting on new tires is performing maintenance to the alignment at least in his eyes and he said the details were in the fine print of the contract. I asked them to check the alignment because the Lubbock store where I purchased the alignment package mentioned nothing about that requirement. He said to give him a couple of hours, mind you this was 10:45am. He said they would call. I waited until 4pm and called as I had not heard anything and Gilbert told me that the car was going to be put on the rack and to give him another hour. He calls me at 5pm to tell me that the tires are too worn on the driver side and they would not perform the alignment. I argued that wear is a function of alignment and he then said, "the tire was separating and was hopping". I took the tires back to Discount who said the tires were good and the wear was 8 9 9 on the 3 patch areas and well within standards. In other words, if you purchase an alignment program from Pep Boys and the alignment deviates for what ever reason and the wear is slightly uneven, they want you to purchase brand new tires from THEM. If you buy them anywhere else, they just refuse to service your car. This is a SCAM! Do not go to Pep Boys and never listen to Gilbert in the Austin area, he floats from store to store and is a liar and a cheat. I spoke with the tech who worked on my car and he said he never drove the car more than from a parking spot to the ramp. Tell me again Gilbert how my tires are separating or hopping? LIAR!!My assumption is that this is the Pep Boys policy and he is upholding it because he needs the pay check. Not sure but Pep Boys has seen the last of my money and I will make sure everyone I know is aware.

  Garry Bussard Jr.
2 weeks ago
I purchased a set of Cooper's for my Pathfinder. I had no issues with my scheduled time being honored. The tires I ordered were there and ready to be installed. I was not pressured to purchase anything additional. Nothing on my vehicle was broken by the technician (lug studs, etc).

  E M
5 months ago
I wish I could give more stars but I m sitting here waiting for the location to open 33 min past 8am and still not a single employee has showed up for work. I had an 8am appointment. I have a job, schedule, etc This is the second time this has happened.Update: it s now 8:45 and no employees have arrived for work.Update: it s after 9am and nobody is here.Update: 9:35am and finally someone is here. No apologies, no sorry for inconvenience of opening 1.35hrs late.Please have a regional manager reach out to me.

  Brittany Hackett
a month ago
Went in to get a coolant flush and the team did a great job. The service was fast, manager was very nice in helping me with some concerns I had with other maintenance I need to get done. Crew was very polite and amazing staff. Would recommend coming here 10/10.

  Learn and Play Preschool Austin
3 months ago
The level of customer service at this location is top notch!!!! This is now my third time having work done on my vehicles. I chose to wait (2+hours) for the work I needed done yesterday. I witnessed lots of customer interaction during this time, both in person and on the phone. They were professional, courteous to everyone, took the time to explain repair work, go over costs and time frames. I watched them tell a customer that they would order certain parts, hang up the phone and immediately call to order them. They volunteered discount info to customers so they could download a coupon to apply to their bill. The rapport, respect and communication between the employees is excellent and it shows in their positive environment! You will be very well taken care of here!

  Crystal Kueker
2 months ago
They are always amazing! We moved here to Texas and went through 2 other mechanics before landing on these guys! They are honest and straight forward. They also consider our budget and work with us on keeping the price low while getting the quality we need! Been loyal customers for 6+ years! Thank you!

  Casey Hunnicutt
3 weeks ago
Daniel was incredibly accommodating and was able to answer all questions I had about my 2010 CRV. Jeff was able to inspect my used car I purchased with precision and showed me all concerns he found. I left Pep Boys feeling confident and secure about my vehicle. Highly recommend their services! You will not be disappointed.

  Pierre Hollard
a week ago
Service performed seems to be fine, however they did not disclose the extra $9.99 "shop fee" until after the service was done. I had an $99.99 allignment done so I do not know what this shop fee would be for, except to pad their bottom line. This is dishonest!

  Tony Saenz
2 months ago
I got a lifetime alignment with these people and when I go back to try to get my wheels aligned they always give me some excuse of why they can t do it.At first I went to the other location on 183 (a little south of this one) they couldn t because I didn t have my receipt / proof of purchase with me.Then when I bring the receipt the next day they tell me I need to replace the camber bolts.Trust me they do not need to be replaced. They are fine.I then went to this pep boys location and guess what? They said Yeah, we couldn t do the alignment. Turns out the camber bolts are fine but you need new struts, new tire rods and a lower control arm I just replaced my struts last month. These people are either crooks or incompetent.I decided to take my car to Sun Auto and I purchased a lifetime alignment with them. They called me 3 hours later to tell me my car was ready.Here we are 2 weeks later and 265 miles later. The alignment was completed successfully furthermore the wheels have remained aligned.I m done with Pep Boys.

  Pollyanna Austin
a week ago
Big thank you to Jeff for all his help in a very stressful situation today. I was driving on 183 and my car started decelerating even though my foot was on the gas pedal. I immediately got off the freeway and wanted to take a first turn into a parking lot, when, like a God sent, I saw Pep Boys on the right, so I drive in, told them the problem and asked if they can help. Jeff asked me to describe the problem, then popped the hood, took a look and then did a free diagnostic test, telling me that there is a problem with a fuel system. He advised me to find out about my warranty, so I called the dealership and when they told me that it expired, he recommended a place what deals with Jeeps only and gave me an error code from his diagnostic tool. Then he ran the car for a while to see if it would run so I can make it home. It seemed to stabilize somehow, so I was able to make it home, driving on low speed with blinkers on. Thank you, Jeff!

  Rosa Sutton
2 months ago
The costumer service was excellent. My technician Justin that worked on my CTS was very knowledgeable and very friendly had my car done in a timely manner. The General manager runs a outstanding store. I will definitely return there, they treat you right and with respect.

  Team Haynes
4 months ago
Horrible experience! They didn t honor the quote I was given. I had an alternator replaced and they charged me extra for the labor of the serpentine belt. It s a given this is part of the service. I truly believe they took advantage of me being a woman and not thinking I would know replacing the serpentine belt is apart of the alternator replacement service. We were supposed to get other services done for our other car but after this treatment I will NEVER use their services again. I wished we had read their reviews prior to allowing them to fix our car. Being dishonest and taking advantage of customers is terrible. Daniel the manager was rude and unprofessional and I talked with David the store manager and received the same treatment. I contacted corporate 2 weeks ago and I am still waiting to hear back from them. Perhaps, this was a case of best sense is bought sense, I definitely bought my sense with this situation.

  King Dyce
3 months ago
I took my car in there and They diagnosed it and they told me my brake Boosters were bad news. Gonna cost me $1100 in some change. I knew something was up. So I called my mobile mechanic. And he diagnosed it and he fixed it. Also, he found that someone was tampering with my spark plugs mechanism and they Pulled it Halfway out Made my car miss fire. And they denied everything This is nothing that will just wiggle out. It must be pulled out with a tool. So yes, they tried to get over on me there . Not me though. Get yourself a mobile mechanic. If you want one I got the best 1 for you in Austin.

  Chanelle Smith
4 months ago
Oh my God Daniel and Justin hopefully I got the names right we're absolutely amazing they were able to assist me and also save me a lot of money when you have positive people that aren't about taking a person's money but are really there for the customers and really want to help it shows. I brought my vehicle into their location off of research here in Austin Texas because it stops on me check engine light came on and I was nervous about how much it will cost and Mr Daniel broke everything down for me and Justin the mechanic mentioned hey it may be under warranty we're all about helping our customers and if we can save you some money let's save you some money and they were just very polite and understanding and you don't find that a lot so I really appreciate them doing that I'm a single mother and the fact that they went above and beyond to make sure I understood what the car was doing and how it may be still under warranty was greatly appreciated so very good job Daniel and Justin at peps boy off of research.

  Anthony Haynes
4 months ago
Scammers, they didn t honor the quote and they double charged me for a service that was being done. I had an alternator replaced and they charged me extra for the labor of the serpentine belt. Which everybody knows that s part of the service. I was supposed to get other services done for our other car but I refused to give them another dime. I wished I had read reviews it seems this is their normal. Being dishonest and taking advantage of customers. Daniel the manager was rude and unprofessional and I talked with David the store manager and received the same treatment. I wished I would have read all the reviews before using their service but I acted too quickly.

  Jasmine Philbrick
5 months ago
Daniel was so kind and amazing today. And the technician/mechanic on staff was working hard. There were many customers and I know the job can be difficult. Thank you for installing my battery this afternoon. You two deserve a raise and more staffing

  Vince Layton
6 months ago
Had a tire leak that couldn't be plugged. Normally would not buy tires at Pep Boys but the price was competitive and the manager was really helpful explaining my options for an AWD Outback. And it was a Sunday. Pleased with the installation. Immediately appreciated the improved ride.

  Gloria Morales
3 months ago
My tire got shredded by an Allen wrench. I spoke to Fernando. Despite being very busy, he told me to come in after work and that I would be taken care of. Jeff took my information and made an assessment. He straightforwardly told me what I needed. Fernando worked the numbers, Justin did the work and I had four new tires two hours later. I live in ATX and we are expecting an Arctic blast. Fernando and Jeff made a very stressful situation into an enjoyable experience!!!!

  Benny Gizer
2 months ago
Fernando the Manager quoted me $88 for tires sensors and when I got here he quoted $288 . Bait and switch and he wasn t sorry and had an attitude . I drove 30 min away to come see them. Bad bad service . He raised his voice too. Second time here and both times and they do bad business . DO NOT GO HERE !

  Chuckiey Bell
3 months ago
They were very professional and excellent people with great service. They had gotten my car ready and done in a very professional manner. I m definitely going back to them with my future service on my cars !!!!!!

  Bret Wesolek
5 months ago
Stuck in Austin with a flat tire Friday night. Called Honda Road Service since vehicle only 4 months old and I couldn't find a nail or screw. As it turns out Honda contracts with AAA (which I have also, if needed), but since I'm at an AirBnB (safe, not sitting on a road), not priority. No problem just tell me when... between 60 and 90 minutes. No problem. An hour after the 90 minutes, AAA calls to tell me they will be late. Ok, how late? Probably another 90 minutes. A bit frustrated at this point, and because I have to be there when they arrive, I say why don't we just do it first thing tomorrow. He said when? I said how about 7am. He said how about 9:30am. I said if you're going to be that late, let's make it 10:30. He says ok. 6:30am the nest day I call Honda to ask for a better alternative, language barrier causes lack of understanding and disconnected. Change the tire myself and go about our day. Looking to repair or buy a tire first thing Sunday morning. Call Walmart and they can't get the tire or a suitable replacement for a day+. Call Pep Boys and I can immediately tell I am talking to someone with knowledge. We take the go there. They check the tire... must replace (possible warranty). They cannot get the tire for a day+ also, but they have alternative for my upcoming drive to Houston then Dallas. They're busy but they take care of me promptly. The tire I guy doesn't match, but fits and is the right diameter, so it drives fine. Thank you to Daniel at Pep Boys, 11928 Research Blvd, Austin, TX. Not so much for Honda Road Service or AAA... disappointing.

  Margie Richards
5 months ago
So frustrating to be running errands, calmly step back into my van, push start only to have the van steering column frozen and the safety lights are all blinking that the brake system is error, anti lock system and all rest of service lights in error! Talk about mind blown. I called Honda Dealership and they said it sounded like battery failure! WHAT? All lights are blinking and other electrical lights working - just not turning over the engine!I called Peo Boys for assistance for:1st - towing as the van was frozen in place.2nd - to run diagnostics to label the problem.Pep Boys towing was easy to order! Arrived in less than an hour! Eric was such a kind soul and gentleman! He asked van problems. He checked out the van. Hooked up a charger and the van started! Then instructed me that the van could drive to Pep Boys! Just don t turn it off! Much gratitude given!!I drove to Pep Boys. Front desk clerk, Daniel explained that yes, my description of van happenings sounded just like Honda battery symptoms! I asked to have a diagnostics ran also. Left for home.2 1/2 hours later - my thinking is pick up tomorrow - I was back paying for services rendered! Pep Boys had me back on the road home! Calling for help and back home - 2 1/2 hours! Service is not dead! I trust Pep Boys! I ve used them for years and will continue choosing their trusted service and assistance when I have car trouble!

  H Kellerman
3 months ago
Ladies, stay FAR AWAY from this place. This is one of those shops where they ll treat you like an idiot and try to scam you out of way more money than anything is actually worth if they assume you don t know what you re doing. Daniel will ABSOLUTELY and BLATANTLY try to take advantage went to Discount Tire and had a totally different experience, people were kind and authentic and was charged almost $300 less than estimated at Pep Boys. Yikes.

  atxvintiquities
4 months ago
This place is great! Amazing customer service.I hung out prior to the repair and spoke to the staff some, easy going and friendly, attributes that go a long way in the process of dealing with the stresses of car trouble.Thanks Justin and Daniel.Y all run a clean ship.

  Pavel Lagutin
6 months ago
The worst experience ever. I ordered 4 tires with delivery to the store and installation via Amazon 3 weeks before the installation. I spent 25 minutes (just one way) driving to the Pep Boys only to learn from an indifferent guy that they couldn't do the service because they were overbooked. They had 3 weeks to organize the schedule or call me, but why bother? And even worse, when I tried to pick up the tires to have them installed anywhere else, they "couldn't find" one of tires. I will avoid this business at all costs.

  Linhhuy Nguyen
4 months ago
Got an email to confirm on the appointment for conventional oil change. Came the to location, the guys said there was no conventional oil and only has full synthetic oil. If they have to order the conventional oil, it will cost more. This is such a waste of time and very bad service from Pepboys. Should not confirm the oil change I. The first place if the location has no available conventional oil!!! Will never deal with Pepboys again!!!

  Khaila Gilliam
6 months ago
My overall experience was okay. I can only complain about the availability of tires that i originally came in for, they only had 3 of the 4 tires i wanted. the service manager was very kind, and discounted the price of install and road hazard because i waited 4+ hours for tires to be changed.

  Ivan Novikov
3 months ago
I made an appointment for 3.30pm and arrived on time. No matter what, but an actual service started at 5 and was finished at 5.40 (changing tires). It s 6.15pm now and I m just waiting for the manager to pay and go out. Never again. Just wasted time for waiting.

  Danae
8 months ago
I couldn't be happier with my tire installation experience here. David was super nice and explained everything at every step. I would definitely come back here for other services even though it is the further location from my house because they're honest, reasonably priced and good at what they do. Thanks y'all!