Oak Knoll Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jared Grosek
2 months ago
I had a very difficult repair - Water pump, buried in the engine- and they did the repair at quoted cost and everything feels and drives great! It took a little longer than expected, but I understood how involved the repair was. I'll be coming back for sure.

  Rusty K
7 months ago
Came here for a 90k maintenance on my car. Mr. Rick is the guy that I talked with. He was very nice and helpful. They are affordable and I m happy with the results. I ve already recommended them to a few other friends.

  Meyah Campbell
9 months ago
I brought my car in early yesterday morning for abs service and admittedly was nervous about finding a new mechanic in the North Austin area since past experiences were not all that great but Rick and his team at Oak Knoll were so helpful and efficient with my vehicle and my time. Had the issue diagnosed in under and hour and they worked diligently to get me my car back nefore the end of day. I feel the price was extremely fair and reasonable and the whole experience was educational and very comfortable. He explained in detail what was going wrong and even showed me the parts they had to remove and now my car rides smoother than it did when I drove it off the lot!

  Kayla Flinn
2 weeks ago
Really great spot! Quick, friendly and great prices. Thank you Bobby!

  B.J. Sassani (Persian Bolt)
11 months ago
I've now gone to this place 3 times in the past 4 months for 3 different issues and this shop was able to fix them all with ease. Ricky and Bobby are awesome and very helpful. They always tell me what to expect before any action and I'm very happy this shop is close to my work. Highly recommend this place.Services: Brake service & repair, Auto maintenanceServices: Brake service & repair, Auto maintenance

  Briana Felix
2 years ago
My husband had his car serviced here awhile back. I want to write this review to warn anyone thinking of getting their car worked on here. We originally chose this shop because most of the reviews were 5 stars. Unfortunately, they were *dishonest* with us and actually caused damage to our car that we had to get fixed at another shop. After having our car for a few days, the workers at Oak Knoll told us they did all that they repaired the light that was coming on but that my husband's engine was on its way out. They said they didn't want their guys to touch it for fear that they might completely ruin the engine. It wasn't drivable at this time and they said our car was basically dead. We asked a lot of questions to understand why. We were puzzled that a mechanic would say he didn't want to work on our car anymore. We took it to Mobile Auto Clinic *HIGHLY RECCOMEND* around the corner for a second opinion and turns out our car was fine. Oak Knoll employees had actually CUT the wiring to the dash warning light that we needed fixed so that the light wouldn't turn on and show an alert. They did nothing further and then charged us for the "repaired " light issue. Mobile Auto Clinic repaired the damage Oak Knoll did and replaced all our engine oil and our car was back to running again and has been running ever since. Do yourself and your pocket book a favor by NOT going here and taking your car just a few blocks away to Mobile Auto Clinic.lUpdate to respond to the ships comment:My husband has a different last name and we serviced the car under his name. This is why you cannot find the history.

  Cris Martin
8 years ago
Being a single woman, it always makes me nervous to go into a car repair place because I have had bad experiences of being made to feel like I don't know what I am talking about or I am taken advantage of. When I called the NW Ben White location, I spoke with Bobby and he was very pleasant and told me to bring it on in. When I got there, Bobby greeted me at the counter and we talked over what my concerns were and he listened to me. I live close so I left my car and walked home. He called me to tell me what they found and how much it would be. After agreeing on what they would do he called me back when they were done and I walked back to get my car. It was ready and waiting and Bobby talked over what they did and showed me on a diagram what they did. He walked me out to my car and showed me what I needed to look for on my brake rotors. ( I had me rear brakes replaced) He was kind and professional and even shook my hand. The price was reasonable, the work was great and the people professional. I feel safe bringing my car back here for repairs and oil changes! That is rare in today's world! Thank you Bobby and your team at Ben White Automotive!! It was a great experience!

  Felicia Sanchez
a year ago
Bobby and his team are amazing! I needed a new A/C compressor for my Mazda, and they did the replacement in a timely matter, and now I have A/C again for summer! 100% recommended.Services: Auto A/C recharge, A/C installation & repair, Oil changeServices: Auto A/C recharge, A/C installation & repair, Oil change

  Rob P
2 years ago
Honest mechanics at a decent price are hard to find. Called me up and found the problem instantly including my misdiagnosis, and charged me out for the correct diagnosis which was the cheaper option. That is a rare transaction indeed. Went on a friends recommendation, and now I'm passing it along. First time using them, but I would go back in an instant. Don't trust JiffyLube. It's a long story but Oak Knoll set me straight, with honest estimates on time and money.

  Josh Hawkins
4 years ago
What a great experience. Came in this morning with my check engine light on and picked it up later in the afternoon good as new. The prices were fair, and they're an honest bunch. Bobby took the time to explain everything to me and was patient when I asked questions. Will definitely be coming back when I need more work done on my car.

  lizajanneth
9 years ago
We bought a used decade-old Tundra from my cousin who bought it at auction... so basically we knew nothing about the previous owners and whether they even changed the oil!. We took the truck to Ben White Automotive for issues with a tire and decided to get everything checked out. They were very patient and thorough, taking the time to answer all my questions. They basically gave me a crash course in truck maintenance. We ended up getting the cooling system replaced. They gave us an estimate but lowered it after they discovered that all the parts did not need to be replaced, and they also completed the repairs in the estimated time. I value their honesty and expertise. I will definitely take our truck again whenever there is an issue.

  Marc Stewart
11 years ago
I had an awesome experience with the service at Ben White Automotive, their professionalism and friendly shop atmosphere, made it so easy to get what service I needed done on my vehicle. From my first contact on the phone to when I actually took the car in for the work, Keith was very attentive to my service requests, asking follow up questions to make sure he understood what I wanted, even making helpful recommendations and suggestions of what work (I thought) I needed and did not need. For instance his suggestion of using all synthetic lubricates and explaining the advantages (with no sales pressure) really made a difference in the way my 10 year old vehicle performs, my gas mileage actually increased about 2-3miles per gallon. As they performed inspections they found that the rear brakes were in need of replacement however the front were worn but still had safe wear left. They kept me well informed; those guys at Ben White Automotive know what they re doing and really care; I will be back. Thank you all.

  Stephan Cervantez
3 years ago
The Mechanices here are great very very skilled and honest mechanics! As for the owner while i can appreciate his very attentive nature. It was his initial diagnosis I did not appreciate, all of the up selling he tried, what I got done for 80$ somewhere else.He told me I would need over 300 dollars in work. For this reason I triple check with others shops. Service and car work all fantastic as for the up selling that's a big no for me in the Auto industry.

  Kelly Jo Specter
5 years ago
Bobby at Oak Knoll Automotive was professional, honest, and provided excellent advice for my work that needed to be done on my Ford Escape. I had a quote from the Ford dealership to repair my suspension - my CV axle needed to be replaced, chain inlinks needed to be replaced, and my rear shocks were on the brink of needing to be replaced. The dealership jerked me around and quoted the work at nearly $3000, which included 12+ hours of labor. When I brought my car to Oak Knoll, Bobby was able to get my car looked at by the mechanic in a timely fashion, and provide a much more reasonable estimate for the work - approximately $1400, including labor. My car was repaired by the following day and Bobby called me and updated me every step of the way. I will absolutely be bringing my car back for any necessary maintenance in the near future and would recommend Oak Knoll Automotive to anyone!

  Cornelia Reich
10 years ago
Best experience I could have hoped for. They helped above and beyond what I had expected when I called on a Saturday only one hour before closing.A few days earlier, I had my front end aligned at a different place called NTB. They suggested that I should replace my rack and pinion because it leaked and I left there with an estimate of close to $ 1000.- plus 2 recommended new tires.A day later my car was making some rattling noises which is why I called Ben White to have them take a look to see what else might be wrong.Two of the mechanics each took the car on a test drive to make sure the noise wasn't indicating an emergency. Then they hoisted it up in the garage and took a close look. They explained that the recent cold spell can sometimes create some noise because the seals of the bushings condense. They put some grease on all the bushings, and reassured me that there is no emergency but if I wanted to come back on a warmer day they would gladly have another look.Then I asked about the leak the other place talked about. So, again, they took another look under the car. They were positive that it did not need to be replaced. They also found my tires to be in good shape. All in all they thought my car was in excellent shape especially for being 11 years old and that at that age a few little noises and scratches are not necessarily cause for panic.If I had trusted the other place I would have spent about $ 1500 on my car. But at Ben White I didn't even get charged for all that help and attention they gave me without a single suggestion of work being done that wasn't necessary.Of course, I might have gotten bad news if something was seriously wrong, I was lucky. But they were honest, experienced, and incredibly helpful even without the opportunity to solicit business.

  Mark Stacey
6 years ago
Let me just say that Bobby and his crew EXCEEDED EXPECTATIONS in a great way. I was raised by a mechanical genius and have worked on my own cars and bikes for decades. I took OKA a huge challenge with an electrical issue that had perplexed me, other mechanic buddies and at least one dealership more than once. It took some time and risk and frustration, but they got it done. First rate, fairly priced work by HONEST GUYS! You could not ask for better.

  Kendrick Gardner
7 years ago
A truly class-act business and my go-to shop for all auto repairs. They're honest, fair & stand behind their work. The mechanics have always been happy to answer any questions I've had, and have never had any issues with the work completed.I recently went to a local Mazda dealership for an oil change, and they recommended that I have my brake pads replaced. I later dropped my car off at Oak Knoll to have the pads replaced, along with a few filters & fluids. When I came back a few hours later, the Oak Knoll mechanic showed me how much pad was left on all 4 of my 'old' brake pads, and informed me there was no actual reason to replace them yet. Thus, instead of charging me for a dealer-recommended service that I did not need, they graciously offered sound advice & permanently earned my all automotive repair & maintenance business. Give them a shot to earn yours!

  Adam Friedlander
6 years ago
Oak Knoll Automotive is by far the most efficient and affordable mechanic I have ever utilized. They have come in clutch for me twice now, and at more than a reasonable price. Definitely recommend Bobby and and his guys for any car needs.

  Frederick Worlitz
a year ago
We are glad that we found this repair shop. They are very helpful, reasonable priced, as well as accommodating. Update... I came back (months later with different car) but this time they seem unwilling to even check my engine light. Sad...

  Chanda Mise
10 years ago
I came to BWA after seeing the $29.99 oil & filter change on Google Offers. First off, it was incredibly easy and convenient to set up an appointment online to come in. Upon doing so I got a confirmation email promptly. This location is less than 5 minutes from where I live so I decided to just hang around for the oil change. Tomas assisted us when we first walked in and he was incredibly friendly and knowledgeable. He remembered that I booked online and offered the $10 upgrade from conventional to synthetic oil. He explained that it would last me an additional 2000 miles, but did not push, simply offered and informed. We were in the shop for all of 35 minutes (enjoying the complimentary Keurig coffee!) when my car was done. They let me know the general observations of the car and if there were any issues, but again nothing pushy. My check engine light was on and he told me when I wanted to bring it back in and have them check it out I was more than welcome to do so and wrapped up with a charge of $39.99. Not a penny over what was stated, which was great to know that what your told is truly what you get. He gave us some complimentary koozies (and who doesn't love those) as we headed out the door. I was extremely pleased with the service, environment, and hospitality and there is no doubt in my mind that this will be my go-to place in the future!

  C Lewis
8 years ago
These guys are AWESOME! I recommend talking to Bobby over there... nice, honest person. My 2015 Jeep needed a new headlight. I was initially going to take it to dealership but found out the warranty was out. They said it would be around $375 b/c newer cars make it hard to get those headlights out, and it would take the better part of the day to do the labor + that particular headlight was $150ish. Bobby got into that headlight no problem and said it was a different headlight that was out (not the expensive one), so the total was $95! Woo hoo! And they took my car next door to the inspection place, so I didn't have to take that extra step with my toddlers in tow.My family will be using these guys from now on!

  Almir Dulic
4 years ago
Scam. Shame. Disgrace. BE CAREFUL and DO NOT leave your car out of your sight. I made that mistake, for only less than 5 minutes, and all of the sudden some part became inoperable, car would not move, and I did not even come for that issue at all. Everything was ok until he pulled my car into his shop, opened a hood, although no issues of any kind under the hood. Owner started to argue with me, and asked me to leave and not to come back anymore if I think he messed something up. 100% he unpluged the cable so my car would not move out of blue, although no issue like that in 5 years while owning the car. They charged me $70 to "fix" the issue that I've never had in the first place. Not coming back, even if I would have to take the bus or walk. What a shame.

  Robert Green
7 years ago
It's under new ownership and is now called Oak Knoll Automotive.It's the small ironies in life:I had entered a review for a past experience and gave them 1 star.I've done business with the oil change business, Valvoline Express Care, which is located next to the auto repair shop.I was due for a oil change, when my check engine light came on and the oil gauge was reading maximum oil pressure.The oil change folks connected up the diagnostics and determined the oil sensor gauge was out. They couldn't do the repair, but suggested the auto repair next door. I informed them of my previous experience, when they informed me it was under new ownership.I spoke with them and decided I would give them a chance.Initially the owner had stepped out, so I spoke with two employees. They were very nice and put the vehicle on their diagnostics and concluded the same. Once the owner returned, we discussed it and he explained the process and expense breakdown.Once I picked up the vehicle, they had actually saved some money by not having to do some other work to get to the part. (The procedure required removal of another part, requiring replacement of a gasket to access the part needing to be replace. The person doing the work was able to get to it, thereby saving time and cost.)I will do business with them again.original review (1 star):Never do business again with these dishonest people. (This was the review for the original company, Ben White Automotive.)

  Brian Currier
5 years ago
I've been here several times and find them to be a great shop! They are fair in their pricing, call you to keep you abreast of what is happening with the repair and finish the work in a timely manner. I have no worries when I take my car here!

  Kat Garia
5 years ago
I ve been taking my car here for years. Bobby and his team always remember me and go the extra mile (like filling up my low fluids on the house). They ve had a challenge with my 20-year-old Chrysler, but they ve never disappointed me. I trust them.

  Stacey Stewart
2 years ago
My neice who is 20 yrs old and knows nothing about vehicles came to you for assistance because her car wasn't turning over sometimes. Your technician evaluated it and determined she needed a new battery. You charged her $191.85 for a new battery and labor (which wouldn't of taken more than 5 minutes to install a battery) I feel.like that was high and the technician may have taken advantage of her.Service: Battery

  YU JIN Han
10 years ago
NORTH ben white is suck . they gave me good service before but the workers might be changed. they did not nice anymore and even i used to go there several time when my car has some problem, they did not give some any discount and treat badly.Also they charged extremely expensive for auto part's fee. i search online the part fee. it just $70to 80 but they charged over 100. i really regret to go there. i will not go there anymore. if you want to throw the money, go there but if you fine some store where give good service and charge as reasonable price, find others store.

  Josh Gilson
7 years ago
Bobby is a great guy who provides great service and support. His mechanic team is knowledgeable and fair. Next time your car has issues, trust Oak Knoll Auto for your mechanic shop.

  Jed Miston
2 years ago
Worst experience I've ever had..blew freeze plug during the winter storm ok..we have to pull transmission to get to freeze plug and its $850..later they said $650 and we just unbolted one side of transmission a d replace freeze plug.. ok..now they said truck runs rough and vibrating..it didn't do that when I started truck and backed it in for towing service to pick up and take to oak knoll..they claimed it was an engine problem...bs..another mechanic said when they tweaked the transmission they broke the other side mount..my truck is a limited edition and finding another mount has been a nightmare..after market dosen't fit bolt pattern..and I only had 1 bolt holding driveshaft in place...they've cost me more out of pocket money replacing mount and driveshaft yoke than what I paid them do do the job correctly in first place...I will never do business with them again..beware!!!..they're reply is not in system...bull!!! I've spent over 2grand there..they dont want to fess up and would rather cover it up....they wrong!!!

  Dina Sledge
4 years ago
I dread going to an auto repair shop when something is wrong with my car. The experience with Oak Knoll Automotive absolutely changed my mind and stress level. Everyone we spoke with were nice, didn't talk down to me and quick to find the problem and repair it. Thanks so much.