O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Presley Johns
4 months ago
Elizabeth was racist to me she treated the Hispanics ahead of me friendly then had some kind of attitude when she had to help me. Wouldn't let me return a slightly used product that didn't finish the job. There are a couple good guys on the 2nd shift but Elizabeth isn't a good person.

  Haley Ashlin
a year ago
Had a great experience replacing our battery! We drove in from Dallas and our car died at a car wash nearby. Autozone across the street said it would be too complicated to replace. I called O Reilly to make sure they could and they got it done right away. Mando was super nice and did a great job. After the rough start we had, it made our morning to be in and out and get back to our day!

  heath gullion
6 months ago
Seriously this team is so helpful. Mario there took such great care of us. Couldn't be happier with the service. New battery and installed quicker than a fat guy on cake!!! Thank you!!!!

  asmatullah logary
10 months ago
Just bought the headlight, but they give me the wrong one ask him to change it for me they say we close but they are still inside look at the picture!

  Laura P (Zoetic)
4 months ago
Justin helped me change out my burnt lightbulb and find a fuse to my windows. His help saved me a bunch of time and money and now I know how to change the bulb myself. Thanks, Justin!

  Roma Remedy
5 months ago
Outstanding service - Came in today and spoke with the customer service reps about my car,And they gave me good advice about available products and more ideas to research - appreciate your help thank you!!

  Jose Herrera
3 months ago
I came for a battery test and they denyed me one I have a minute from coming and I had checked online and the store had a sign as well that said battery testing is done here and they didn t do it

  Leslie Hoagland
9 months ago
I'm down here from Fort Worth for my daughter's UT orientation when my car wouldn't start. After getting help jumping my battery, I brought it here almost in tears. The NICEST employee, Ruben, calmed me down, let me stay in the cool while he ran tests in the 106 degree heat and then put in my new battery. All fixed so quickly! I'm so grateful

  David Andrade
9 months ago
Came to O Reilly Auto Parts off Oltorf and S Congress because my AC was not working properly. Ms. Elizabeth was patient and very helpful with my limited knowledge. She helped me out and even helped me save some money. Thank you Elizabeth!

  Alan Silva
10 months ago
Always have had a good experience here. Mando is the man! He helped with my headlights and gave me some solid advice on some of my other car issues. I couldn t be more thankful

  Javier Silva
10 months ago
The gentleman I dealt with was respectful. I arrived at O'Reilly's Auto Parts looking for an ODB II reader since I had a check engine light come on. The gentleman didn't make it seem like it was beneath him. I would return in the future.

  Samer Azawi
a year ago
Twice I went to check the engine because the check engine light was on, but the woman who works there said the first time that the man responsible for checking the engines is not present, and the second time she said the device is not present because the person responsible for the examination took it home. Is it possible that he takes the device home with him, so I will give 1 star out of 5 stars because i can t give zero

  Steph Curry
a year ago
I went in on the morning at 7:30am of June 10th 2022 to purchase a battery for my 2015 camaro. Lady at the register told me they would not install my battery if I purchased it at that location because of difficulty to remove battery. And they were too busy for that. I was the only customer in the store that early morning. Went else where to purchase my new battery. Took me five minutes to remove battery and five minutes to install new battery by myself. Very disappointed. Will not return to this location. Customer service is lazy I assume..also employee lied to me about programming my battery. No programming required at all.

  Jose Tobias
5 years ago
Arrived at 9:45pm and doors were already locked.I know leaving early when possible is okay. But I called prior to coming and they said doors would be open regular hours until 10:00pm.Waste of my time.

  Maritza Gutierrez
2 years ago
Went in to get my battery checked and get a new one. Was lied to saying that I would have to go to a mechanic to get it installed so it can get it "reprogrammed" with my truck....ha! I knew that was a lie cause I've had my dad change it without any "reprogramming". I didn't even say anything and left. Freaking ridiculous. Went to autozone, had my battery checked and changed in less than 20 minutes. Will never come to this location again.

  Texas Swagger
3 years ago
Had what I needed, and helpful people behind the counter. Pretty standard O Reilly s

  Bianca Rosas
6 years ago
Went to get new windshield wipers after getting ripped off by Midas at SW Military in San Antonio. The guys at O'Reilly were so nice and made sure I got the right ones for my car. They were very helpful, professional, and didn't try to make me think my car needed something it didn't like other places like Midas do because I am a woman. The guys at O'Reilly on S Congress were awesome and helped me get on my way on a rainy day in between classes when I was in a rush. It was a quick stop & will return here if my car ever needs a new part

  Maxie P.
5 years ago
I was 40 mins away from home with a bad alternator and no vehicle shops open on Sunday. Bought an alternator here and changed it out myself in the parking lot with my uncle guiding me over the phone. Dillon and Jacob were super helpful throughout this process. Great customer service!

  Michael Crowe
4 years ago
This place has some of the worst customer service I've ever experienced. They didn't have the part I needed, even though they told me they did when I called ahead to make sure they had it. Everyone there just seemed like they were generally confused about what was going on or what they were doing there. Big shout out to Jesus for completely wasting my time. He clearly cant handle basic hygiene though so I shouldn't be surprised he couldn't handle what I needed.

  David Lean
3 years ago
Only useful if you already know exactly what you need and where it is in the store before you go. Staff is not knowledgeable so don't rely on their advice. There is an Auto Zone across the street and even other O'Reillys in town that don't have this problem.

  James Kemp
6 years ago
Be careful with this store. I lost my debit card and someone used it here. I called the 1-800 main customer service line to see if it is their policy to check for the name on the card to make sure the person using the card is the same name on the card. The customer service agent told me it was their policy to check the name on the card for accuracy. Yet Francisco, who answered the phone at the store, and his manager Pedro both told me it was not there policy to check the card name for accuracy. Then I spoke with the District Manager and he said it is not their policy. So I am confused as to what the policy is at this store. Be careful here. They may give you the wrong information like they did to me. I will not be shopping at any of these stores again.

  Rosemary McKnight
a year ago
Helpful and friendly staff. Able to assist with my auto parts request. The store was crowded, the line went fast.

  Suliman Suliman
9 months ago
It is the best aspiration store for all types of cars, and it has the most wonderful workers

  Adam Sandler
2 years ago
Wish I could rate 0 stars! SAVE YOUR TIME AND GO TO AUTOZONE OR ADVANCED AUTO PARTS! Good luck getting any actual help here. This had to be some of the Worst service and most rude employees I ve ever talked to. It was stunning how lazy and how little they wanted to help me out. These people must ve been on zombie salts or whatever is going around. I went in there with a great attitude and left feeling completely let down by my favorite parts shop. I will no longer shop at O Reilly s. They Didn t even try help to carry several loads of merchandise to my car. I have always hated autozone, but now I love it!!! Down with the green!

  John P.
6 years ago
Walked in to pick up air filter for my vehicle. Store was dead. Two employees at the counter. Neither one greeted me and or asked if they could help me find what I was needing. Cashier didn t speak one word to me except to ask for my phone number and give me my total due. I even told him thanks and no words back. I only stopped at this location because I had a coupon and hence why I rated two stars instead of one.

  Morgan Crozier
7 years ago
I stopped in for some new wiper blades. They were quick to help me look up what sizes I needed, and took me right to their place in the aisle. What more can you ask for?

  Traveler Destiny
a year ago
I have been helped by one of their staff members name Michael. He is always smiling and friendly and nice and very helpful.

  Jessica Norriss
a year ago
Armando at O Reilly s here was incredible! He figured something out that 4 other stores couldn t - thank you!

  Crystal Z
2 years ago
Found exactly what I needed quickly so i was in and out in no time. Clean store, organized isles and friendly staff which makes the trip even better.

  Lucia Hernandez
a year ago
They treat you like family there was this young man who help me when a big thunder storm came my windshield wipers were broken he came and put it in the thunder storm