Nyle Maxwell CDJR of Austin Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Taylor Lynne Miller
3 days ago
A wonderful experience with the Service Department at Nyle Maxwell CDJR of Austin! I had to have my media screen replaced due to some bubbling. Erik Jorgensen was quick to respond, order the new parts and schedule an appointment for me to bring my car in. The replacement was done in less than 4 hours. Erik was very kind and easy to get in contact with if I had any questions. He s a great service advisor that I would recommend to anyone!

  Kristen Murphy
6 days ago
I had such a great experience at this new express service location of Nyle Maxwell. Eric was my advisor and he knew what my car needed before I could even ask. He worked quickly and efficiently and my car service and inspection was completed in 45 minutes. He updated me every step of the way and even followed up after I left the dealership. They also had free donuts and coffee! I would recommend for anyone to visit this location for their car service, they were awesome!

  Carol Caesar
a month ago
We just LOVE the service center for Nyle Maxwell. My son just took his truck to the Express Service on a Saturday and Curtis was just fantastic! It's so easy to use and no appointment is needed. The location is also excellent! We have also taken our Jeep Grand Cherokee here and had a great experience as well. The convenience is wonderful and we found the staff very helpful. The waiting area was super clean and very comfortable too. So grateful for this great option on Saturdays for our truck and Jeep Cherokee. THANK YOU Nyle Maxwell Service Center from the Caesar Family!!

  Keyia Hart
a week ago
We brought our car in for service and immediately was greeted as soon as we walked in. The staff there is super friendly and professional. Also we didn t have to wait long and the waiting room was equipped with coffee and donuts. I would highly recommend bringing in your car for service.

  Eric Reyna
2 months ago
Super friendly staff upon arrival, throughout the wait and up until we left the service department. We were kept up to speed on our issue with both batteries on our Gladiator. Both batteries ended up being replaced and we didn t owe anything due to the warranty. New batteries have a three year warranty. Very pleased with our visit here. We will be back if we need any additional help.

  Mark Shisler
6 days ago
As far as service goes great job done by Maxwells staff. Even when my service advisor Erik was on maternity leave all was taken care of by the service staff. This was a long (nearly a year) process due to the poor engineering and parts supply chain (Chrysler s fault)!!!!

  Megan Carrasco-Beyer
a week ago
I took my used vehicle in for the first time and meet DeAndre who was helpful in getting me set up in the system. It was done by late afternoon and super convenient. DeAndre set expectations on time and costs and met both. Great first experience!

  Cynthia Casto
2 months ago
Aaron was awesome! He kept us informed every step of the way. He was persistent in dealing with our extended warranty as they were trying not to cover some things. He got them to cover it all! Polite, knowledgeable, and professional.Jeep is lucky to have him!

  Jeri Rivera
2 months ago
New and improved. Had a great experience visiting this new location for oil changes. The team was courteous and very knowledgeable. Damondre was extremely knowledgeable and polite.And it was fast! At the dealership I usually had to wait more than an hour. Not here. I believe it took 20-30 minutes on an ETA of 45 minutes given by the team.Thank you!Service: Oil change

  Mike McDonald
3 months ago
Had such a great experience despite the situation. My jeep went in for a death shake last week before a long road trip back home and Mindy made it so I was able to get on the road today and start my drive back! She was great with communication and update and truly made miracles happen. The turn around at first wasn t what I wanted to hear but her manager Luis was very kind and transparent which goes a long way. But Mindy truly made a holiday miracle happen.Thanks Mindy!

  Wayne A. Courreges, Jr.
a week ago
Nyle Maxwell Supercenter is very lucky to have those like Mindy Keith and Scott Jordan fulfilling service commitments. They are outstanding!!!! I have been a customer of Nyle Maxwell Supercenter for over 20 years and will continue to be because of my high confidence in its quality service and unmatched Jeep year after year!

  Taylor Petty
3 months ago
Great Service - I went to setup an appointment initially and the service advisor, Erik, was able to get my truck in right then. Erik was great with communication about repair status and coverages of the various issues. There were several this trip. I will continue going back to this location and service advisor.

  Larry Lepore
6 days ago
The service was great. All repairs were completed while I was out of town and I was able to pickup my truck when I returned. Thank you Jacob.

  Derrick Carrington
3 months ago
My last experience was very poor. I brought my vehicle in for some suspension repairs, which I knew would not be cheap. But, on the very same day my engine faultered, complicating the issue. My main complaint is two-fold. My vehicle was at the shop for 4 weeks, which in my mind is unacceptable. But, also during that time I never received any updates. I had to call or text only to find out that the tech was too busy or things were backed up because of the holiday. Regular contact with the customer should be the bare minimum. Worst of all, the very issue I asked to have addressed was not fixed. A distinct clunking noise can be heard coming from the driver side of the vehicle. Which means it was most likely NOT test driven after the repairs were performed. Very disappointing and reason enough to never bring my vehicle back!

  Mark Peters
4 weeks ago
We recently brought our Jeep for 2 service recalls. The parts took a little long to get ordered as they only seem to deal with text messaging and online appts. Once they finally arrived, the vehicle service went very smoothly for check-in and check-out. I will bring the Jeep back again.

  Rene Gomez
a year ago
Sept 24th 2022 I bought a new 2022 Ram Limited from Nyle Maxwell.0 That same vehicle failed to do the basics a few months later. Jan 23rd 2023 it did not start. "Battery died". After many tries I was able to jump started it. Took it to their service center (Nyle Maxwell) and guess what? I didn't even get a loaner or rental!!! I told them I need transportation to go to work. I never ask for anything fancy just the cheapest possible rental that will move me from point A to point B. NOTHING! I clearly told them it's more than just a 12V battery replacement based on what I saw and the research I did, but you know, their computer said everything is good. Well, here I am again Feb 27th 2023 with a dead vehicle. I just requested roadside assistance and see how it goes. How do y'all expect me to buy/pay for an expensive vehicle if I can't go to work? To be 100% honest, at this point I just want my money back and go my way. I obviously do not trust this $70k vehicle. Let's not forget to mention I spoke with their Service Director Greg Grove. If that's the kind of help I get from their "top guy" I don't want to imagine how it'd go with a "regular" advisor.Victoria, I'm here at the service center in the waiting area. I can tell you so far they're saying no vehicle for me. Their offer is to rent one on my own and try getting reimbursed by RAM up to $40 a day, but your GM says Enterprise charges more than that, so I guess I should pay for a truck that doesn't run and a rental UPDATE! The General Manager, Mike Wilson, did not like this review and he decided to put my vehicle back together and give it back to me. I asked for paperwork showing what they did to the vehicle and he declined to do so using the excuse "nothing was done". Mike, you forgot there is a record of the vehicle being towed in to your service center! Luckily, the service advisor at Mac Haik, Alec Gaytan, and the service manager are trying to help me out and were able to make a few exceptions due to the bad experiences I've had so far. We'll see how it goes.I'm not the kind of person to spend the time giving reviews, but I really hope no one has to go through such a bad experience. STAY AWAY FROM NYLE MAXWELL!

  Victor Truan
2 months ago
Mindy was amazing to work with. Though there was a bit of a delay with vehicles ahead of mine and a parts delivery delay, the communication was consistent and fully transparent.The over-the-top service was provided when Mindy worked with our extended warranty provider to have a portion of our out-of-pocket rental reimbursement, processed. There was a bit of a snag with the documentation, however Mindy spared us the leg work in working with Avis and MasterTech and got it handled.The truck is back to normal and we're extremely grateful.

  sidney lawrence
3 days ago
Mindy is great. I took my Ram 1500 in to get the dashboard repaired, and she recommended I contact Chrysler warranty. Now it s being repaired under warranty. Thanks Mindy

  Lisa Ly
4 months ago
Stopped by their express service department to get an oil change and was pleasantly surprised at how fast and easy it was. It was essentially a drop off service, which took under 1 hour. I m use to any car related maintenance experience to be a long, drawn out process but was happy at how easy and fast this was. Special thank you to JACOB R. for making this experience particularly great.

  Travis Poyner
a year ago
Went in to have the recall fixed on curtain airbag on my ram 2500 they had to take off the headliner. Headliner looks like it was never touched and no fringer prints on it. Also had my passenger lock looked at due to it not locking with power lock found out it was just unplugged great service very quick. Got my truck back the same day when they told me it was going to be at most 24-48 hours very happy. Thanks to my service advisor Eric and the tech that worked on my truck

  Brian Swartz
4 months ago
Never a good time for your car to break down but when I showed up George got all my info and started investigating the problem right away with out an appointment keeping me informed on any updates very professional and easy to work with Thanks

  Benjamin Morgan
a month ago
Great group of people working there. They cleaned up an issue between sales and service and was seamless. Highly recommend taking vehicle there. Eric Navarro stepped up to the plate.

  mark schwitau
7 months ago
2013 Fiat 500 Gucci owner. I had a rather complicated and long sob story regarding a no-start from a car that had been sitting too long in a body shop. Cutis and support staff patiently let me get through the weird history of the car/problems without rushing me with the typical grumpy yeah, yeah, yeahs that you so often get within the professional service industry. He was polite, knowledgeable and honest regarding what was required of me and his staff. In the end, he was correct regarding my auto problems and my chief complaint was addressed quickly. I towed my car in . and I drove it out. Nice job all around. My belief in going to the dealership was definitely restored.Services: Auto engine diagnostic, Auto engine tuning

  Zach Berndlmaier
2 months ago
Made an appointment for service but my truck didn t make it into the shop for an additional 2 days. No information about the delay to get the diagnostic performed and I was only updated because I initiated the inquiry.The diagnostic returned a problem which was quoted at several thousand dollars. I opted to perform the repair myself and was hoping that part of the diagnostic fee could be applied to a follow up service required after the repair. I was told this was not possible due to the technician needing to get paid for the diagnostic the rate for the diagnostic was 2x the hourly charge for a repair service.I spent more money than I should have and waited an additional 5 days (original expected duration was 2-3 days) for a diagnosis.

  Alberto Estrada Trust
8 months ago
Have purchased 2 cars from Nyle Maxwell. The latest is this 2023 Charger. Love it! From sales to service I really enjoy the doing business here. Austin in service this morning was fantastic! Busy as heck and he got me in and out so I would t miss my conference call. Good stuff! -Philip BuskerServices: Tires, General repairs & maintenance, Auto engine diagnostic, Auto detailing, Vehicle safety inspectionServices: Tires, General repairs & maintenance, Auto engine diagnostic, Auto detailing, Vehicle safety inspection

  Gavino Forze
4 weeks ago
Not much willingness to follow thru after the sale at this place and I've come to know the experience well w 2 vehicles purchased from the used car location. When you need service, they don't seem to want you there, when you need a damn fog light that was never fixed on the lot at purchase they don't seem to have any idea how to get one. When you buy a truck like I did after a bad first experience and they treat you like you're something while you shop, and then drop a large down payment competitive to total price of vehicle, man I had their attention, even if it takes a month to deliver said vehicle and I still have issues with the " electrical system light" that caused my nearly 30 day delay from handing them a was of cash and actually getting my truck and it's a used truck not under their brand so I've been sent to Cedar Park Toyota now by the service team at Nyle Maxwell. So... not Awesome. I got handed off. I said screw that and went to Sewell to get the exact issues on the system chip read, they seemed happy to deal w me and even gave me a great offer on the truck just in case i wanted to trade it. Kinda sucks when you buy from a place that doesn't give a damn once you're off the lot. Wish I could give better news but im not a fan. First sale went 7 hours cause the kid took off to go to a birthday party and handed me off to 2 more sales guys. Then the finance guy (in 2017 not there now) lied thru his teeth about my aftermarket warranty and they had to cover for his "untruths". Check out any Sewell Dealership you can find and you'll never go anywhere else.

  Ernest Teves
2 weeks ago
Great service and great communication. Would highly recommend! It took 25 minutes and no more for my oil change and tire balance and rotation

  Armoni Q Fields
a month ago
I was told lies. Wasted hours. $2000 down and $315 a month suddenly was $569 a month and $3000 down. It's 2024. The lot is full of new vehicles they cant sell I was there for a used 2019. I will never do business with them. It's a buyers market, not a sellers. Apparently they don't know that.

  Danielle
3 months ago
Nyle Maxwell took a great care of my jeep compass during the periodic review. I had to just stop by without an appointment, and it took them less than an hour to perform the oil, filter, and tire rotation. I recommend them.

  Kermit Graf
3 months ago
First time to use Maxwells Express Service on Hwy 183. Opened Oct 2023. I love it!!! Oil change plus some freebies (multi-point inspection, tire rotation, etc). Just drive-in, no scheduling. Very comfy lounge with great WiFi. When done car is conveniently pulled up, ready to jump in. That inspection each time is a great way to keep your car in tip-top shape. This is for me!