Mercedes-Benz of Austin - Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephen de Man
a year ago
What a great experience. Brayden was an outstanding advisor. He was super responsive, clear, and helpful. Truly exceptional service. They provided an Uber for me after I dropped it off. They were timely and delivered on everything they promised. Thank you!

  Dave
5 months ago
If you own a Mercedes, then this is where you should have it maintained here! Great service, great people...they really do care!

  Jason Castille
a year ago
I called to check on a price of a particular service for my car. The lady I spoke with said she would have someone text the estimate to me.It has been over a week and I have not heard anything.I don't feel near as important as I did when I was purchasing the vehicle.Brian was my service manager in the beginning, and he was excellent.Since I was passed to others, things have gone down hill from there.Very frustrated with Mercedes of Austin right now.

  Dan Salter
3 years ago
We've been using MB Austin since we moved here 4 years ago. Their attention to detail and service effectiveness is top notch. They take care of their customers and make sure to check back after service to ensure quality. I highly recommend

  Taylor Chapman
a year ago
Kleber has been the best service advisor I've ever worked with! If you have a Mercedes and you are scared of dealers, don't worry, you are in good hands.Service: General repairs & maintenanceService: General repairs & maintenance

  Patricia Jackson
3 years ago
Service dept. is very nice. Try not to wait long, because the refreshments are the pits, and the lounge is worse.

  Jon Rodriguez
3 years ago
Great customer service. Very punctual and respectful. Service was done on time.

  Shelley Bland
11 months ago
George and the other guys were great!

  Frank Federer
3 years ago
They do service right.Wade took care of my issues in less than two hours.

  Joe Keenan
3 years ago
Excellent service, honesty, and thoroughness. Best in the business!

  Danny Mershon
4 years ago
I ve had nothing but exceptional service at Mercedes Benz of Austin . A thanks to Eddie Aguilar. My next buy will be another Mercedes

  Emil J
a year ago
Easily the worst experience in Mercedes dealership I ever had.

  Suzi Scaramuzza
2 years ago
Great service, every time.

  rick Theedick
3 years ago
Great place but wish for Honda prices.

  Horacio Rodriguez
3 years ago
Great service done right.

  Nikki Rush
3 years ago
Best customer service

  eduardo barajas younes
a year ago
Bad service