Leif Johnson Ford Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Walk
4 weeks ago
I brought my new Bronco in to address a couple of warning lights that came on unexpectedly. The lights actually went off on my drive to the dealership, but I was planning a road trip later in the week, so I went ahead and brought the vehicle in.I met Ellen Bone in the service drive, and I'm sure glad I did!Even though the warning lights had gone off by the time I arrived, Ellen encouraged me to get the vehicle checked out. She set clear expectations about how the diagnosis process would work, collected my preferences in the event a part needed to be ordered, and booked a shuttle so I could make it to work.Ellen kept me updated throughout the day, notified me when the repairs were complete, and booked a shuttle for me to return and pickup my vehicle.I don't think I could ask for anything more.Ellen did an awesome job and exceeded my expectations for how the day might go.

  Berkley Simmons
4 months ago
I brought a Ford bronco in for a new wheel and tire. In fairness these guys dealt with an insurance company or I would ve given them one star. The insurance company was perfectly reasonable, but after significant back-and-forth, they still couldn t figure out how to get what I needed. I finally started speaking with a manager and that experience was equally as poor. At this point I m still left without what I need and they just stopped calling me back.

  Luke Norrell
a month ago
Got an oil change & recent fix for a warranty issue. Oil change was quick and reasonably priced, and warranty fix went quickly without hiccups or upsells. Three different service advisors (Jason, Ellen, and Brandon) all did a great job and seem to be honest and helpful.

  Cullen Challacombe
4 months ago
Overall positive experience. Brandon did a nice job of communicating and making me feel like a priority. Their hours (early AM and later PM) make things easy too.Edit: Had a couple follow-ups after my recent visit. Brandon went well out of his way to make sure I was 100% satisfied. Would recommend for all your service needs.

  Kodi
4 weeks ago
STAY AWAYLeif Johnson Ford's sale of a truck in dire need of $7,000 in transmission repairs is a blatant betrayal of trust. Their refusal to acknowledge their wrongdoing is nothing short of despicable. Avoid this deceitful dealership like the plague; they're nothing but heartless swindlers preying on unsuspecting customers. Shame on you, Leif Johnson Ford. Shame on you.

  Casper Bek
3 months ago
Had the car in for ten days mentioning squeaky brakes and loud ticking noises when turned off. Got the car back after ten days, no diagnosis mentioned, no repairs mentioned - and the brakes are still squeaky and the car still makes weird ticking noises when turned off Will have to find another shop that actually takes their services seriously.At least they didn t charge us for replacing a light bulb

  tina perry
5 months ago
Ellen Bone was my service advisor and she and the whole service team went above and beyond.I I was having what I thought were transmission problems. My car would stall out and make a horrible noise upon trying to accelerate. The service team at Leif Johnson Ford could not diagnose any transmission issues at that time, but continued to try to diagnose why my car was doing this they never gave up and just told me that they couldn t figure it out like other dealerships have done they finally figured out that upon a me, having my car serviced at the dealership that I purchased it at which was Hutto covert Ford that that particular dealership had sliced my air intake hose when replacing the air filter. And that they strongly believed that was what was causing my car to stall out upon acceleration and make the grounding metal sound.Leif Johnson Ford Austin will now be my forever dealership. They were so kind and so meticulous and trying to find out what was wrong with my car and listening to me about the issues I was having with it.They even sent an Uber all the way to my house about 60 miles from their dealership to pick me up when they had completed the work on my vehicle and absolutely no charge

  My Google Review
6 months ago
I want to thank Ellen Bone, John Teller, and Jaime, they were absolute gems.I drove five hours to visit Austin. On the second day of my trip, my car s transmission failed on me.When life deals you a bad card, you accept it and do what you have to do. I called the Leif Johnson Ford service department and I was well taken care of from that moment till the moment my car keys were returned to me.They went above and beyond to get my car fixed in a short time frame and I couldn t be more grateful.Thank you to the amazing Leif Johnson Ford service department from the reps to the mechanics, I appreciate your hard work.Services: Transmission, Transmission repair

  Carol Carlton-Kube
6 months ago
We took our vehicle in for maintenance. Brandon, Teddy, and the entire team did a FANTASTIC job of communicating with us and getting things done correctly and within the right time frame. We have another minor repair that needs to be done and are arranging to have the Leif Johnson Ford Service Department handle it. Super friendly people to boot! I'm a native Austinite, and I can say from experience that as far as service goes, Leif Johnson is STILL the leader!

  Cedric Dupont
6 months ago
Dear John Teller,I wanted to take a moment to express my deepest gratitude for the exceptional service you've consistently provided at LJF Service. Your dedication and commitment to ensuring the smooth operation of my Ford vehicles have left an indelible impression on me, and I feel compelled to share my appreciation.Over the years, I have had the privilege of entrusting my Ford vehicles to your capable hands, and each time, you have gone above and beyond any service department I have ever encountered. Your expertise and attention to detail are evident in the quality of work you deliver. It's not just a repair or maintenance job for you; it's a commitment to excellence.What sets you apart, John, is your unwavering commitment to making the entire process as frictionless as possible for your customers. You take the time to explain every step of the repair process, ensuring I understand what's happening with my vehicle. Your transparency and willingness to answer my questions put me at ease, knowing my vehicle is in the best possible care.Moreover, your advocacy with Ford ESP regarding my coverage has been invaluable. It's reassuring to have someone like you in my corner, ensuring I get the most out of my warranty. Your efforts have saved me both time and money, and for that, I am truly thankful.But what truly sets LJF Service apart, and what makes me feel like I have family inside the dealership, is the sense of trust and camaraderie you foster. Your dedication to building lasting relationships with your customers is evident in the warm and welcoming atmosphere at both Koenig Lane and the Superstore on Ben White, during Randy Filapizza's tenure.John, you and your team have consistently demonstrated professionalism, expertise, and genuine care for your customers. It's rare to find such exceptional service these days, and I am grateful to have LJF Service as my trusted partner in keeping my Ford vehicles running smoothly.Once again, thank you, John, for your outstanding service and dedication to your customers. You truly exemplify the highest standards of automotive service, and I look forward to continuing our partnership for many years to come.Warmest regards,Cedric Dupont MD MBAServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Auto glass repair, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Transmission repair, Brakes, Oil change

  Tim Harden
11 months ago
They initially couldn't find my car that was towed to their service department. I paid for the extended warranty for a car rental and they had no rentals available, so I paid out of pocket for that. After 3 weeks, I'm still waiting for my partial refund on the car rental. And I've had to call them every single time to get any status updates on my repairs. I even called directly to the service department demanding status on my refund and my need for better customer service and I still don't have a callback. I've completed 2 online surveys on how my experience with Leif Johnson and they all sound just like this one. And yet, still no contact back from Leif Johnson. AT ALL. A wiring harness for my tow package was promised a year ago, which I paid for, still isn't installed. A replacement part for the A/C control panel is supposed to be replaced and they said they're out of parts. It looks to me like they're TRYING to give bad customer service. And this is after I've bought 5 vehicles and 2 leases over the years. I have no idea why I kept coming back. But there's 2 things that are guaranteed. They're going to hear from me AGAIN asking for what they owe me, and I'm going elsewhere for my new vehicle needs from now on. I suggest that everyone else do the same. Avoid Leif Johnson like the plague.

  Alex Hakkola
10 months ago
No longer honor their oil change price that is claimed as a great benefit when you buy a car from this dealer.I no longer have my only reason to bring my vehicle here.Also, after having my vehicle for the 75,000 miles that I bought a service contract and extended warranty for I can confidently say these are not worth it. Better to find a trusted shop you like.

  Celso Falla
7 months ago
Very happy with my service experience here. I had a warranty and a blown out speaker. Went to maxwell ford and they acted like I was crazy and told me nothing was wrong with speaker. Came here and they immediately identified the blown out speaker and replaced as part of the warranty. This was the service I initially expected and was glad to have it taken care of

  Ryan McCormick
5 months ago
Ellen was responsive and proactive in adding recall fixes to the work. Got my truck back way sooner than I anticipated as well!

  Stephen Rugh
4 months ago
I recently worked with Ellen Bone on a recall issue for my truck, and she aced it.I ll be coming back, and asking for Ellen, next time I need some work done :)

  Jason Drees
2 months ago
This is the 2nd time I've brought my F250 in for service advisor Brandon. And honestly the service blew me away. I'll never go to another for dealer. they are the best.

  Riley Inks
2 months ago
They did not leave a sticker on the windshield, and they did not top off windshield wiper fluid even after I asked specifically.

  Darrell Terry
10 months ago
Horrible, I took my truck in for a rattle in the front end suspension for them to tell me the tech couldn t find anything. I took it back 2 weeks later , the head of the service department took a ride with me , heard the noise and 2 days later called and said they found nothing wrong. I took it to covert ford and the lead tech and myself found the issue right away. It s now getting a new drag link , 2 tie rod ends and a steering stabilizer . I will never take anything I ever own back to Leif Johnson ford .Service: Steering & suspension repair

  Mary Beth Hubik
2 years ago
I bought my used Ford from Leif Johnson last year and whereas the buying process was great, service has been disappointing. I have made appointments ahead of time and have had it in the shop 3x since then and each time has been LONGER and more painful than the last. A simple oil change takes at least a day. Something more than that and you are looking at at least 3 days with no car. At this very minute, I am waiting to get my car after almost 8 days for a repair. When I talked to my service rep, he said they couldn't even LOOK at it until 3 days after I dropped it off. Why even make an appointment if they can't even look at it? Want to get a rental car? Sorry, that's 3 weeks out. My last car was from Covert and LJ needs to take some lessons on service after the sale from them. They are ready for your car when you book an appointment, timely in repairing your vehicle, offer loaner vehicles and best of all, they WASH your car and vacuum it before returning it to you. I will not be taking my car back in to Leif Johnson unless I really have to because of my warranty. I will also definitely think twice about purchasing a future vehicle from them as well as the service department and the sales department should be more symbiotic.

  Carey Bray
5 months ago
Ellen Bone really helped me out in getting my truck fixed efficiently and in a timely manner. Great customer service.

  Staci Maloney
a year ago
Do not work with Kenneth! I took my car in for a recall and to diagnose an issue with the car. They held my car for two and a half days and NO work had been done. Not even the recall, which takes 30min tops!Initially it was due to be back in my hands at the end of the day or the next morning at the latest. I literally had to call Kenneth 7ish times to get updates on my car. He maybe called me twice during that time. Kenneth kept saying the mechanic needed time to look at it. Finally, I told them I m coming to take it the third day at noon. I get there, Kenneth gives me no paper work to confirm the recall was done and nothing about the diagnosis, claiming the mechanic was at lunch and would finish up the paper work when he s back. He would send me the paper work by email, which he doesn t even have. He claimed that my vacuum pump is about to break. He was trying to freak me out! He hands me the keys and that s it.I tell him I m waiting for paper work to at least confirm the latest recall was done. Turns out they didn t even do it and could provide nothing! Finally talked to another manager who is supposedly scheduling a mobile repair person for the recall. He shows me the codes for the service warning lights on my car. That s it.I was without a car for 3 days with all to show for it was the service codes (which I could go to autozone to do) and no recall work done. It was a waste of time for everyone and I m still astounded they would waste their time with this along with mine.If you have a recall on your car, try to get a mobile mechanic out instead of dealing with the dealership.

  Donna Paris
11 months ago
Rita Ford, Manor, when I was buying my car said they were connected. When I called ,they would never return my calls after I bought the car. Leir Johnson said they are not affiliated. They wouldn't help me either. I feel I got scammed. Single woman buyer beware.

  Chris Murphy
a year ago
Booked appointment for state inspection and oil change. The only time available was Saturday at 12. I arrived over 30 minutes early and they took the truck back. Was told by customer service guy that the fuel filters were changed and they drained my oil but didn't have my oil filter and sent someone to AUTOZONE to get a filter. Insane! Then while still waiting I was told the only person that performs state inspection had gone home. Talked to service manager (a lady) didn't get her name and she said that he leaves at 12. Why would you schedule a appointment for inspection at 12 if he goes home at 12. I was even early. The service rep who initially did my paperwork never said anything about not being able to perform the job. Sad that 3 people couldn't do their jobs correctly. They didn't even have an excuse. I hope everyone reads this and goes somewhere else. Save themselves some time and get better service. I literally only brought it to them for the state inspection.

  Chris Wilson
10 months ago
From my recent experience, I don't think much of the Lief Johnson Ford Service department. I've tried calling them to ask a question and set up an appointment if necessary but I can't get a return call. Maybe if I spend $30,000.00 on a new car they'll return my call? Wait . . . I already did that.

  Mi Si
a year ago
Apparently it doesn't matter what service department you take your vehicle to. You are still getting the constant run around of the same excuses, the same misleading terminology and the same deception. If I made a doctor's appointment which was the word used exactly, "appointment" and I showed up at that date and time, and then was told to come back in 2 weeks that is not an appointment. I have had several issues with covert Ford and decided to try leif Johnson instead but looking at the reviews it seems no matter where you take your vehicle for service you're still going to have the same problems. As a long time Ford exclusive owner for decades I am seriously considering my next truck, something other than a Ford.I have decided to try Leif Ford and may change my review after my experience with them.

  Lee Tartak
2 years ago
I had a wonderful experience as well. At least 2 things stand out - Service Rep Teddy said according to my mileage I needed to change the cabin and engine air filter and put it on my ticket. However the techs reported that the filters were clean so Teddy was happy to take it off the ticket! Second I thought I had a problem with one of the warning lights so Teddy and SM Justin took the time to chase it down and explain it is working as designed. It was just a misunderstanding on my part.Just want to give kudos to Teddy and Justin over at Leif Johnson Service Koenig.Service: Oil change

  Randall Newsom
a year ago
So far not a great experience. Lot's of "actually this person is handling it" phone shuffling and misdirection when it comes to simple questions. It's a simple parts installation job where I can't get a straight answer out of anyone that I speak with and to make matters worse a solution offered to me was "we're very busy so you can just pick up the parts if you want" despite the parts needing installation by their technicians. To make matters worse they never offered me a date and time to schedule my appointment, I was told to come in in a day or two, vaguely, by my salesman who does not work for the service department.**Edit**Upgraded my review to 4 stars after working with one of the managers. He was able to solve my problems even if it was a pain to get to that point.

  Martha Garcia
2 years ago
My car has been in the shop 3 times now with the same problem which hasn t been fixed. My car overheated 3 times now, they assure me the last time that it was fixed. I can t take it to another dealer because, I will be charge again for the work that should have been done correctly the first time. They wouldn t provide with a car either so I have not been able to get to work or anywhere I needed to be. They don t communicate with you. Horrible experience so far.Update: my car has been in the shop for over a week now. They finally provided me with a rental.Service: Electrical

  Nk Uk
a year ago
purchase a ford explorer here, they promised a lifetime discounted oil change, i still paid some amount, only to go for an oil change and be told that discounted oil change no longer exist, why promise what you cannot fulfil. i'll never purchase any vehicle from you again, dishonesty has no place in the modern world

  H
a year ago
They will rip you off no matter what! $510 for ignition coil change a 30 minutes labor.... if you repair consulate is Kenn! you better run away.Service: Auto engine diagnosticService: Auto engine diagnostic