Land Rover Austin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabriela Heel
2 months ago
I am writing this review to express my extreme dissatisfaction with the poor follow-up and key replacement experience I had with Range Rover of Austin, specifically with Joe, the sales representative who sold me the car.Upon purchasing my Range Rover from Range Rover of Austin, I was shocked to discover that they had sold me the vehicle without providing a second key. It is absolutely unacceptable for a dealership to neglect such a basic and essential component of a luxury vehicle purchase. The lack of attend to detail and oversight displayed by Joe and Range Rover of Austin is highly disappointing.To rectify the situation, I contacted Joe, who assured me that he would promptly arrange for a replacement key to be provided. However, the key that was eventually given to me was in a terrible condition, clearly used and battered. It was evident that no effort was made to ensure that the replacement key was in a presentable and functional state. This negligence and lack of consideration are simply inexcusable.I expected better from Range Rover of Austin, a dealership that prides itself on delivering exceptional customer service.In conclusion, I strongly advise potential buyers to think twice before considering Range Rover of Austin. Seem out a dealership that values their customers.

  Martin Alonso
3 months ago
I worked with Scott to buy my new Porsche Macan. Scott was great to work with, timely, professional and helpful end to end. He scheduled a time to see it right away, reserved the car and coordinate my onsite inspection. The day we closed the deal I made a mistake bringing the wrong type of check and he went above and beyond to help me close the deal.The car itself is in great condition and I've not had any issues since purchase.

  Jonathan Auzenne
2 weeks ago
I was an out of state buyer and had the pleasure to do business with Robert Walls. He was always responsive and quick with any information I needed whether that was warranty information on the CPO car or pictures of the car s exterior since I wanted to ensure this car was as advertised before making my flight. Once arrived, he had most of the paperwork ready to go so I didn t need to spend lot of time waiting at the dealership and also offered restaurants to check out in the area during my stay! Highly recommend Robert as a sales consultant.

  Tonya Ross-Miller
a month ago
I just want to my express my immense gratitude and appreciation to Joey in the service department. From day one of me bringing my vehicle in for repairs Joey has gone above and beyond to keep me informed on the progress of the repairs, he has communicated with my insurance company made sure they had all of the documents needed for the claim process. And now I have to file another claim with the warranty department and Joey is handling this task for me wow. Since I have had my land Rover I have been going to the competition but going forward it s Austin LandRover and Jaguar for me!! Joey I can t thank you enough for your exceptional service!! You re the best!!Sincerely,Tonya Miller

  ashley floyd
2 months ago
Really pleased with my experience at Land Rover Austin. Enrique made the buying process so easy and Bill in finance is truly exceptional. The service dept is unrecognizable, in a good way, to the one from 3+ years ago. From scheduling to appointment availability to securing a loaner it has all been transformed. I plan on being a customer for years to come.

  Daniel Gonzalez
7 months ago
Good customer service. Jennifer Park was very professional and took care of my needs. My wife very happy with her new discovery land rover. Thanks Jennifer.Manager William Grimes great customer service and also took care of my needs. And best prices in land rover dealer ship store. Came all the way from Brownsville, TX. To buy here.Thanks Daniel Gonzalez

  Zella Hemphill
6 months ago
The Jaguar Land Rover staff was fabulous. They worked hard to get me my new vehicle. Hats off to Jenifer. Tell her Great job! What a great vehicle.

  Mayra Lopez
5 months ago
Came here looking at the truck of my dreams. Lucky for me and my husband we got paired up with Enrique.I totally recommend Enrique 100 % as a salesman! Super genuine and down to earth and with the greatest patience ever! I gotta admit, I am not the greatest customer and Enrique dealt with us with so much respect and patience.Never ever felt pressured into something I didn t want and he fought hard to get the deal we wanted!Anyone looking for a luxury vehicle, definitely get with Enrique at Land Rover of Austin.Recommend 1000000%!

  Jake Wightman
4 months ago
Came in looking for a new car, and was lucky enough to run into Robert Walls! He walked me around until we found the perfect fit for me. Guided me through the process and made sure I was comfortable. Would recommend asking for him when you stop by.Love the new car and the service I received.

  Rani Shiva-Cowan
3 weeks ago
One of the easiest purchase/service/repair experiences I ve had at a dealership. Joe and his team made this experience seamless from the start to the end. They were professional, courteous and efficient in responding to all my questions.

  Roopesh K Boyapati
5 months ago
Got my most awaited dream car last week but it wouldn t have been possible without the help from Land Rover Austin s some of the best sales people like Joe, he was very helpful right from the day I met him until the day he actually delivered a brand new, full size 8 cylinder, long wheel base Range Rover. He set my expectations right, nothing over promised or under delivered, I am happy with the overall experience here.Also, thanks to Jack (the new sales person) and Bill (sales manager) for your help, great customer service even after the car was delivered.Land Rover Austin is the best that I have seen so far.

  Michele Groetzinger
4 months ago
Loved this Land Rover dealership in Austin on 5th Street.Robert Walls was our salesman and he made everything so easy. He was wonderful to work with and showed me everything on the vehicle. We were in and out in less than 2 hours and drove off in my new car. I loved meeting the service team and Kirby in financing was so easy to work with. Thank you Robert and Land Rover Austin

  Renae Cameron
4 months ago
Our salesman, Robert Walls, was great from the beginning of our conversation regarding the search for the Defender we wanted till it was delivered to us. Professional, patient, just simply wonderful to work with. Made our purchasing process so easy. Definitely recommend Land Rover of Austin. Thanks so much Robert!!!!

  Ravel
a year ago
First of all, rarely does a dealership make you feel important or valued . And going into what was my 3rd lease with mediocre previous experiences I hesitated to re-up. HOWEVER! This time was like none other! Kirby was about as PERFECT as I could have ever hoped for! And what was the most expensive car purchase to date she waded through my questions, concerns, haggling, etc so beautifully. The end result? I left with the most magnificent Range Rover and a leasing experience I will never grow tired telling. Thank you Kirby and Land Rover Austin. I am yours for life .

  Adrienne Trotman
3 months ago
Never went to the actual dealership because I don't live in the city. Overall I knew what I wanted and I saw it online and went after it. Unfortunately my sales guy couldn't beat my credit union's interest rate which suck but this is what it works now. Shipping was included in the sale which was great and I received the truck in a very fast shipping.

  Pamela S
2 months ago
To be fair and honest, the initial sales experience was simple and quick. The dealership is highly resentful of one that wants to skip the finance office. My license plate was ordered a month past the Texas DMV due date and a late fee was charged. I was told by management that it was due to title delay for which I immediately investigated and found that was not accurate. I was highly disappointed about this, as I have not experienced such a situation before in Texas. This week (1/29), I had a red warning appear for the suspension and the service team sent a tow truck the next morning to pick up the vehicle, quickly diagnosed the problem, and made the adjustments needed. The car was washed and returned by two service team members the next day. I would say they went above and beyond in the service department. Note: I was called two days AFTER my SUV was delivered back to me and notified to pick up a loaner, so the issues at Austin Land Rover may be communication amongst the team. If the management team would fix this issue the reviews might be higher.

  Jalene Hoover
2 months ago
I ve been going to Range Rover for over a decade. Under Chris s management, the service department is very well run, often providing same day turnaround. Most recently Joey was my service manager who also provided excellent customer service.

  Michael Bueker
2 months ago
Gerald did a great job of communicating about the service needed on my range rover and he got it done within the established time line. Gerald is a true proffesional. I would recommend Gerald at Land Rover Austin to my friends and family. Thank you !

  Melinda Shields
5 months ago
Land Rover Austin is fabulous! Pricing on repairs is fair. The car is always returned clean. They are fair with required repairs and suggested repairs. They keep a log of the car and know its history whenever I bring it in. Specifically, John Saraditis provides a high level of customer service.

  A Dakri
5 months ago
I purchase a 2023 Range Rover that the dealership had put a protective wrap on the front end of the car. The wrap was not installed properly and it was pointed out before purchasing the car that the wrap was not done properly and needed to be redone. The dealership agreed and had written and signed that I would be able to fix the problem in Houston (where I live) and send the invoice to the dealership to be paid. This was all put down in writing and signed by the manger of finance for the dealership as something they still owe me as the purchaser.After getting the wrap fixed in Houston, as agreed to, the dealership refused to pay for the repair stating that the cost of fixing the wrap is too high. Now I am stuck in the middle of some ridiculously poor customer service from Land ROVER AUSTIN over a small amount of money because the manager of this dealership does not want to honor what they promised and signed off on. I guess this dealership is nothing better than a used car dealership.This is the third range rover I have purchased from a Snell owned dealership. The first two were purchased from Dallas and I had no issues. I guess customer services and keeping promises is something that doesn't exist anymore for Land Rover Austin or the Snell dealerships. Its all about selling the car at any costs.

  Wesley Price
4 months ago
The services center here is bonkers. Took my rover in to see why it was starting slowly. They claimed a MYRIAD or reasons, all of which urgently needed replacement. 15k worth of repairs! Took it to a private service center, Austin Roverworks, and turns out the battery needed to be replaced!!! This dealership estimate said nothing about the battery! Got it replaced, car starts perfectly fine but I held off on writing the review until I had a second issue today come up. Recently had my rover stolen and luckily recovered but the key was taken. They estimated that it would cost $4600 to replace the keys. Which includes all of the modules. More alarmingly they said many of the parts were back ordered, and could potentially take up to a year to receive. But I tried to confirm with them whether any of these parts were readily available if I went through any other dealer throughout the area or country for that matter. They said parts were back ordered nationwide.So this time I went to just another local dealer turns out I can get everything replaced within a few weeks at most for $2300. All of the parts are available.Where s the shameful disconnect here? Am I insane?? I hope somebody sues their service center.

  julie champnella
2 months ago
We have always had a great experience at Land Rover Austin. Our service provider knows us and it feels like he really takes care of us when we have to bring our car in for service.

  Max Benbrook
4 months ago
What a great experience! I knew exactly what I wanted in a vehicle, and Scott Mullinican was pivotable in delivering not only the vehicle, but the experience. Got a great price, with excellent service. I know exactly where I will be purchasing my vehicles from now on. Thank you Scott, and team!

  Mostafa Shawki
3 months ago
A Five-Star Odyssey Acroases Terra Firma: My Unforgettable Experience with Joe at Land Rover AustinFinding the perfect car can feel like traversing a treacherous mountain pass winding roads, unexpected obstacles, and the constant fear of a wrong turn leading to disaster. But at Land Rover Austin, I encountered a Sherpa extraordinaire:Joe, the sales manager. From the moment I d called, it wasn't just a sales pitch, it was an expedition orchestrated by a seasoned guide. I need to mention that I am located on the East Coast (way far from Austin) yet, I was assured immediately by Joe the transparency as if I was physically present at his showroom to provide any needed information or answer all questions from his pride and dignity to helping ship the Truck to my state.Joe's professionalism was as polished as the gleaming Range Rovers lined up like eager steeds. He was knowledgeable, effortlessly navigating the technical terrain of features and specs, all while remaining down-to-earth and genuinely interested in my needs and desires. He wasn't a salesman trying to push metal; he was a trusted advisor, helping me chart the right course.What truly set Joe apart was his honesty. He didn't sugarcoat options or play sales games. He presented the facts with transparency and fairness, even pointing out potential drawbacks with certain models. This integrity created a foundation of trust that made the entire process stress-free and even enjoyable.But Joe's dedication didn't stop there. He went the extra mile (pun intended) to ensure my satisfaction. He stayed late to answer questions, arranged and helped to connect with Transport Company, and even helped me navigate the financing jungle with finesse. He accommodated my every need with diligence and a piece of genuine advice which in the end, was even more competitive than my sources to finance the truck.*Jaguar Land Rover Austin TX. MGMT, owners, and the Land Rover brand itself should consider themselves fortunate to have Joe on their team. He embodies the essence of excellence in customer service, elevating the car-buying experience from a mere transaction to a memorable odyssey.My search for the perfect SUV ended not with a purchase, but with a profound gratitude for Joe's guidance and expertise. He turned a potentially arduous journey into a delightful exploration, ensuring I found the vehicle that perfectly fits my life's terrain.So, if you're embarking on your automotive adventure, don't hesitate to seek out Joe at Land Rover Austin. He's not just a salesman; he's your compass, your map, and your trusty travel companion, ready to make your journey unforgettable.Thank you, Joe, for exceeding all expectations and proving that stellar service still exists in the automotive world.**Five stars (and a standing ovation)! **Happy New Year!Mostafa S

  Lisa Fritsch
6 months ago
I have been using this Land Rover dealership since 2001 when I purchased my first LR. Chris Matthews is still there and always takes great care of me and other customers. He runs a good team and the dealership has great coffee and snacks too. :)

  Shaunte Scott
6 months ago
Every visit to Land Rover Austin is always a great experience. I had the pleasure working with Sales Manager Bill and Roy in the service department. They both were so helpful and accommodating. Thank you for taking care of me!

  Latisha Branch
8 months ago
This past Monday, I had to take my Range Rover Sport in due to the steering wheel being tight. I was met by Justin, who immediately let me know they would figure out the issue and come up with a solution.Justin reached out multiple times...from letting me know the mechanic had the vehicle to when parts came in and the expected date of completion.I can honestly say, I was a little nervous about taking my vehicle there after reading the maintenance reviews. My vehicle was there for a week but he provided me with a loaner until my truck was finished.In the end what I thought would be a $7,000 bill turned into less than 2, so I'm feeling blessed and overjoyed.Justin was nothing but honest, helpful, and trustworthy the entire time. I'm not sure if you can request a Service Tech, but if you can, I recommend Justin!

  The Car Audio Shop ~
4 months ago
I wish dealerships knew what they are doing outside of a paper that tells them what to do. Charged me $900 for a "diag" that they didn't fix and made worse. I will never return to this or any dealership ever. Take your money to trusted techs and small business. They are part slappers. Nothing more.

  Mark Fisher
9 months ago
The dealership will make your day, especially if you take a big wad of cash with you. I had no plans on buying a vehicle. Sh@t happens. Thanks to.

  Melissa Maraist
11 months ago
Since day one, my experience with Range Rover has been excellent! Love the staff, the people are always so nice and professional. Daniel, who I least my first car, on my second now, great working with him and his staff. And Thank you Nick! You always take such good care of me during service. Appreciate all you guys! Looking forward to my next Range Rover! I highly recommend Range Rover, Outstanding Service and Staff