Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vincent Johnson
a month ago
I am in the middle of dealing with a problem that I feel the service agent could have taken care of with out me having to jump through hope to settle. It appears that my drivers and passengers windows have a 20% tint. For that reason my car did not pass inspection. Since next year all that will be inspected will be air quality "what the hell". The windows have been the same since 2017 it should have simply passed. I now have to get new tinting. This sucks.

  Sam R
3 months ago
Tried to go here for an oil change and tire rotation. Tire rotation was down- ok... but then I waited for 15 minutes while clearly first in line until they helped the guy who showed up several minutes after me instead of helping me. It's not that that person had an appointment; there are no appointments at this location. So at that point I left. Any place that can't provide their own basic services and has no respect for the customer's time, I don't want working on my car.

  Lawrence Powell
2 months ago
Everyone in Jiffy Lube has always been amazing. It s conveniently located their friendly we go there all the time. Whether it s the get our tires topped up, oil changed radiator flushed. We love Jiffy Lube.

  Robert Barton
3 weeks ago
Great crew! They worked quickly, professionally and they were in constant communication with me and the other crew members so we were all on the same page through the entire process.

  Kelly G
4 months ago
I find anything having to do with car maintenance extremely stressful, but everyone was extremely nice it really helped. Dustin talked me through everything they were doing and told me how much everything would cost before they did it. It was a great experience and will definitely be returning for any car maintenance in the future!

  Texas Angel
5 months ago
The staff was super nice. Everything was explained to me in detailed as far as what I needed and what I was having done. I did no't feel pressed to get extra things done at the moment, but it was expressed when I had time...what I needed in the near future in order to have problem free ride. They actually listen to my needs. Also the wait time was less than 15mins. They even checked the air pressure of the tires for me. I highly recommend one of Austin's best kept secret to get her done and gone! Thank you guys!

  Caroline Huddleston Haley
4 months ago
Very impressed! Guys handled the oil change, tire pressure check and refilling washer fluid with ease. Such nice customer service. We will definitely be back.Service: Oil changeService: Oil change

  Patrick Moore
3 months ago
Great crew of technicians at this jiffy lube, they were able to fix up a few things that I needed to pass State Inspection. Great service and great work. Thanks very much y all!

  Maria Eduarda Tita Machado
5 months ago
I have been using Jiffy since moving to Texas 6 years ago. I always have a great experience. This location was no different today (W 34th/N Lamar#2925. Friendly, quick, and helped troubleshoot an issue I was having with my sunroof! I ll definitely be back to that location and recommend Jiffy Lube. Thank you Joel and Ryan and Clyde and ModestoService: Oil change

  D Adder
2 years ago
Joe is BEYOND unhelpful and EXTREMELY incompetent. I pleaded several times for nearly 5 minutes that I did not feel comfortable driving through the garage. Joe responded, alright, bye! As I badly needed an oil change before leaving town, I attempted to maneuver the car in but the 3 jiffy lube attendants kept telling me to turn the wheel the wrong way. Being in an anxious state due to my Aspergers condition I once more pleaded for someone to drive the car through instead of doing it myself, considering they had done it for others. In fact, every jiffy lube I ve been to has driven the car through. Finally, someone agreed to drive the car. Unfortunately, Instead of telling me to put my car in park and do something he is used to doing everyday, what you see in the photos happened.After this happened, Ray, the guy who told me to get out of the car so he could drive it told me that he had called a tow truck, it would be there in an hour, and Joey the manager would pay for it. WELL, after an hour+, Joey showed up instead (no tow truck) and he called the police on me as well (although I did nothing except express my frustration). Joey entered the Jiffy lube waiting area as he was a detective and said, Chris! How can I help you today? What s the problem? Seriously? (Meaning) This was all your fault and jiffy lube is taking no responsibility. Long story short, he threatened to close the garage with my car in it if I didn t call a tow truck and pay for it myself. The police said it was a civil matter and out of there hands (Meaning) We can t, won t, and don t care to help you. I ended up waiting another hour and a half for a tow truck since jiffy lube lied and said one was already on the way. It s one thing to have this happen to you. But then wait an hour+ for no reason, then have the police called on you for no reason, then have to wait another 1.5 hours for a tow truck, then have to pay out of pocket!!! So yeah, I explained I wasn t comfortable moving the car into a garage with a large opening underneath several times (I am not used to that), what you see in the photos is what happened to my car, then I have to pay for a tow truck out of pocket. And did I forget to mention I have damage to my car now? All of this and I still didn t get an oil change. Laughable.Stay away from this jiffy lube and the jiffy lube name. Dirty, poison, rotten, filthy, rats and any other negative name/description you can think of.UPDATE: As you can see, Jiffy Lube replied with a generic, unempathetic response. This is the response that I get after the Jiffy Lube Facebook and corporate customer service teams have repeatedly contacted the owner/franchisee and asked them to contact me by phone to discuss this matter. No phone call, no apology, and no reimbursement for all the funds spent to deal with this matter.AGAIN: DO NOT VISIT ANY JIFFY LUBE LOCATIONS! This could happen to you.

  J G
3 months ago
This is an update. This review is worse than I thought and that is really bad. After getting this so-called oil change I developed a leak underneath my car which was putting oil on the concrete under the car. After taking the car into the dealer, which I should ve done in the first place, Come to find out the oil filter was completely crushed, photos were provided, and the filter was not even changed because they couldn t get it off properly. Unbelievable and highly irresponsible. Could have ruined my motor.Worst Jiffy Lube experience of my life. I drove up and someone came out to greet me. I specifically said I want my cabin filter and my engine filter changed- he said no problem. When I did pull in, I told the person in charge that I definitely want that engine filter changed. He pulled it out and I looked at it and I said yes change it. After I pulled in and they change the oil and pulled my car out without saying one single word about the two filters. When I ask about them, he said they didn t have either one. I definitely would not have gotten my oil change without that. They should ve told me in advance. I had to inconvenience myself by spending another hour driving to get the two filters and now I have to put them in. No offer to pick them up and me get them later. The dealer only charges $89 for an oil change and has many specials as low as $39 but I went to Jiffy Lube for the convenience. To top it off, for just the oil change, it was $130. What a rip off and I will never be back and recommend that you not go either.

  allison m
9 months ago
Went on a weekday around 3PM and was greeted immediately by an employee. My oil change and inspection were done in under 45 min and every interaction I had w the staff there was amazing. My car had been sitting for a while and they were happy to make sure I didn t need any fluid topped off, anything flushed, etc. They also tested my battery for me because I was worried about it after sitting for so long. Will definitely be suggesting this shop to my friends.

  Jacky Chen
a month ago
Do not come to Jiffy lube. They over-tighten my oil drain plug and blamed me. Unfortunately you can only figure this out after 6 months. No fix for this issue because I have moved out of state.Old comment: Excellent location, Ryan did a fantastic job. Will defiantly come back again!

  Kristyn Abell
a year ago
The worst customer service I have ever experienced! Employee named Joe refused to help change a flat tire on my vehicle, even when no other customers were present and I offered to pay for full tire rotation service. Eventually had to call roadside service to change my tire in the Jiffy Lube parking lot.Service: TiresService: Tires

  Dianna Breiten
5 months ago
This was by far the BEST experience I've had a Jiffy Lube. I had left the Riverside location after waiting 10 minutes without being approached by none of the staff.I would highly recommend this location to family and friendsService: Oil change

  Brandon Elkert
7 months ago
Staff here were extremely helpful and knowledgeable. Mentioned I was going on a long trip and they did a thorough job inspecting my vehicle. Had a few small recommendations, but also caught a bulge in my tire sidewall! Without their help I would have likely had a blowout on my trip.

  Tibor Kisel
7 months ago
This place is awesome! I pulled in around 5:00 expecting a little bit of a wait with the rest of the after work crowd. They told me an inspection would take about 30 minutes, but I was done and out the door in 15! Everyone I spoke to was courteous and professional, and the waiting room was comfortable. I will definitely be back here!

  Elise Krentzel
7 months ago
It's a franchise so this review is for one particular location on the corner of North Lamar and 36th Street in Austin. Joe is the manager or owner and is super helpful and upfront about prices. Their service is top notch and I will not return to the Toyota dealership for transmission fluid or oil changes ever again. Why should I spend 35% more at a dealership which is not user-friendly? Hell no. Sometimes I pop in and they do free air fillups for my tires.Services: Transmission, Air & cabin filter replacement, Tires, Oil change

  Harrison Lippie
7 months ago
Went on a Saturday and had a weird experience here. First time getting an oil change with tire rotation and they tried to take advantage. They didn t do any of the other included services (like vacuuming, cleaning the windows, filling up the windshield washer fluid). They also found a nail in the tire and wanted $40 cash away from the cameras to plug it up. Finally, their system wouldn t accept most of the coupons I tried to apply and they really tried to avoid fixing the issue. At the end of it, it was about twice the price I expected from the website listings. Although they were nice, the whole encounter felt sketchy and predatory. I know I didn t handle the situation well but I d recommend looking for help elsewhere.

  S N
7 months ago
This a horrible place for car services. I have been a customer of Jiffy Lube for few years I recently did an oil change it was around 90 dollars as usually I pay around that much. But the manager at this location wanted to charge me 160 dollars for the same type of oil change. I even told him I don t pay that much I provided him receipts from other jiffy location to show him how much I paid. He still insisted and being rude that he will charge me 160 dollars. It s not recommend for anyone to go to this place at all! Horrible experiences !!

  May Dody
5 months ago
Very friendly staff , gave me good discount with free good vacuum for the car i will strongly recommend this locationService: Oil changeService: Oil change

  Nic Wallace
5 months ago
GM Ryan was great!! Knowledgeable with my questions, quick to help and affordable pricing.Services: Transmission, Tires, Auto engine diagnostic, Brakes, Oil changeServices: Transmission, Tires, Auto engine diagnostic, Brakes, Oil change

  SANTA GONZALEZ
3 years ago
Staff Very Friendly & Professional made my trip here a routine in my book. Thanks for the oil change in my Jeep & making sure I had the Best like I requested. Five Star in my Book Service: Oil changeService: Oil change

  Albert Gonzales
4 months ago
These people working there were awesome. Good team. I will go back.

  ty
a year ago
I have been to 4 different JL locations in Austin. I was turned away at two other locations. This was by far the best one in my own experience. The staff was extremely friendly and helpful (I don t believe the reviews stating otherwise). And for those complaining about having to wait, get over yourself. Sometimes in life you re going to have to wait longer then stated. Patience is a VIRTUE. My service took longer and there was nothing I could do about it, they were busy. Would you prefer they half a**ed your service? Maybe you should learn how to service your own d*mn car and save these guys a headache that is your presence.Thank you to everyone who helped prepare my vehicle for a cross country trip. Y all were great!!Services: Air & cabin filter replacement, Tires, Oil change

  MetalMamaMy
4 months ago
Ryan was super helpful today! Will be back for my next oil change, Thank you!

  Aaron Alvarez
9 months ago
Customer service was great! Fast and easy, didn t have to wait in line as a walk-in and no appointment necessary. Oil change and state inspection both done here. 10 out of 10

  Jennifer Chenoweth
7 months ago
The staff was generous with their knowledge and kind with helping me in a time crunch. I will return to this location every time now and in the future. Thanks to Ryan, Moe, and Joe.Services: Transmission, Oil changeServices: Transmission, Oil change

  Jennifer Becker
3 months ago
The location at Lamar and 34th is amazing! They are efficient and kind. I recommend them without hesitation.

  Randy Silver
2 months ago
Good and fast. Online coupon saved me $20.