Henna Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  vale
a month ago
I finally get it when people love their car!As a first time buyer, Henna Chevrolet had such a great selection of cars and was welcoming from the moment I walked in. What really made the difference in my experience was Hector Soriano. He really helped make me find a car that fit my lifestyle, my personality, and budget. I couldn t have had a smoother experience. Thank you Hector!

  Toan Do
a month ago
this is the first time I've ever been satisfied with a car purchase experience. I found an amazing deal at Henna and Christian Gomez was even better. They gave me way more for my trade than CarMax could even get close to.....a lot more. I love my Suburban and the car buying experience could not have gone smoother. There was no pressure, everything was laid out, there was no back and forth, plus the coffee is pretty good. Help setting up OnStar was super easy too. Thanks Christian Gomez. Anyone looking for new car come to see Christian Gomez

  Daniel Minenna
4 months ago
Honestly this is the first time I've ever been satisfied with a car purchase experience. I found an amazing deal at Henna and Pablo was even better. They gave me way more for my trade than CarMax could even get close to.....a lot more. I love my Bolt and the car buying experience could not have gone smoother. There was no pressure, everything was laid out, there was no back and forth, plus the coffee is pretty good. Help setting up OnStar was super easy too. Im still in shock ever morning when I see my car in the driveway and I realize nope it isn't a dream.

  Anthony Boyle
5 months ago
I Just recently purchased my first new vehicle through Henna Chevrolet. Hector was my salesman, and to say he was wonderful is an understatement. Hector understood my needs from the very start and went above and beyond to help me walk out with the best experience possible. My father is a life long chevy driver, and also a veteran. Hector who is also a veteran took the time out of his day to establish a true connection with my father, and I was able to see how much it meant to the both of them. Having a salesman who truly understands the right thing can be a rare find, luckily at Henna it is around every corner.

  A.G. A.
3 weeks ago
Tommy is truly an exceptional individual. I could label him as just another salesperson, but he went above and beyond to understand my needs and make the process of buying a new vehicle as smooth as possible. I appreciate how he personalized the sale and made the entire experience feel like I was talking to a close friend or a long-lost family member.The entire Henna family was incredibly helpful and supportive throughout the entire process. They patiently answered all of our questions and provided detailed explanations whenever we needed them.I am grateful to Tommy for making it possible for me to purchase my new Trax, and to the Henna family for simplifying the entire process.

  josie laM
2 weeks ago
I don t like to respond to these types of messages. If however there s a problem then I give you an earful n that s how you will know I had about my experience.Thankfully lady who extended my appointment for 5pm with 15 minutes additional was great.Ethan who very nicely took my car in for oil change n a car wash too, made sure my day ended up great despite the traffic in Austin that s unreal.Thank you

  Al Taylor
a month ago
Absolutely a great car buying experience. Roger Patterson and Joe Cortez were the best and very fair. I've dealt with car dealers professionally for over 30 years and seen my share of shady dealers. Henna was very transparent, no pressure and a pleasure to deal with. I can honestly say this was one of the best car buying experiences I've ever had!

  Rod Shaheen
3 weeks ago
Bought several new vehicles and had them serviced here over the last 2 decades. Made an appointment to replace a faulty oil pressure sensor a couple weeks ago. When I went to drop it off, was told they wouldn't do it without first hooking it up for a diagnostic (4 day waiting period $199 - but they would apply that to the recommended repairs if I had them done). Told the service tech that made no sense the sensor was a $29 dollar item and less than an hour to install. Service tech told me they wouldn't do it without the diagnostic and I would continue to do damage to my vehicle if I didn't have it done. I responded it's the sensor no damage is being done, fine,no, I'm out of here. His response was "Fine we're better off without you". Called a mobile mechanic when I got home and he came the next morning and replaced it in less than an hour for midrange of the projected cost. Will never do business with Henna Chevrolet again.

  acacia bobik
2 months ago
I had a scheduled appointment with Henna Chevrolet's Service Department on February 7th, 2024, at 9 am, and my experience left me deeply disappointed. Despite making the appointment in advance and clearly outlining my concerns in the comments section, I was met with a level of service that fell far below expectations.Driving 40 minutes one-way from South Austin to reach the dealership was already a significant inconvenience, but I was willing to make the journey in the hope of receiving timely and attentive service. However, upon arrival, my anticipation turned into frustration and disappointment when I was informed of the circumstances. Not only would I need to leave my vehicle for an extended period of time with no courtesy vehicle provided, but it was also revealed that my appointment comments specifically requesting a call prior to the appointment to confirm that my vehicle's issues could be addressed the same day had been completely disregarded. To compound matters, I was further informed that it would take 2-7 days for them to diagnose the issues with my vehicle. This disregard for my explicit request to receive a call prior to my appointment wasted not only my time, money, and energy but also shattered any confidence I had in Henna Chevrolet's Service Department.The fact that nobody bothered to read or acknowledge the details I had provided is truly disheartening. It demonstrates a lack of attention to customer needs and a disregard for their time. As a customer, I expect basic courtesy and professionalism, neither of which were demonstrated during this visit.This experience has left me feeling not only frustrated but also deeply disappointed in the level of service provided by Henna Chevrolet's Service Department. I had hoped for a smoother and more efficient process, but instead, I was met with incompetence, indifference, and excuses.In light of this disappointing encounter, I strongly advise against entrusting Henna Chevrolet with your vehicle service needs.

  Scott MacDonald
8 months ago
I had the pleasure of working with Richard Helpard and he was nothing short of exceptional. I was looking to place an order for a C8 and talked to him about color combos as I wanted a blue exterior and red interior which was rare. He had another customer order the same combination and invited me to go view it in person. What a memory and just a great gesture. I placed an order that night and the car came a few months later as expected. No surprises, markups etc etc. Just a clean, solid experience. He was always responsive to texts and even sent me screenshots of the cars GPS as it was shipped from the factory. I couldn't recommend him enough.

  Justin Di Stefano
2 days ago
I called after self diagnosing what the problem was that I was having with my car. I got on the phone with someone who suggested that after I come and we check with the technician we could then decide how long it might take. They had the part and the same diagnosis. They were able to get my car fixed and I was on the road in a timely manner.

  Shea Moyer
4 weeks ago
If I could give this a zero rating - I would. First, let me explain that the issue I scheduled an appointment for - squeaky, stiff brake peddle - was there the day we purchased the Tahoe from Henna, but the salesman recommended driving it to see if it loosened up. I live 60 miles from Austin, so I scheduled the appointment to fix this issue on a day I was already coming to Austin for a surgical procedure. I called the service center from the surgery center, on the day of the appointment, letting them know that I could bring the car in earlier than scheduled, because I was finished early - if it would help out their time frame, and they told me that was fine. When I made the appointment, Eddy the service manager, did not indicate that I would have to leave the car for an extended time. I mentioned when I scheduled the appointment that I would be post-op and I was from a different town. When I checked in, the service rep, Ian, realized that I had not been advised that I would have to leave the car and I didn't have a ride home. He said at 9AM - if Eddy said we'd get it done, we'll get it done today. At this point, if anyone had been honest with me, I'd have just canceled this appointment and made it for a better time, or locally. I waited 7 HOURS in the Henna lobby, before someone finally gave me some information about my Tahoe. After waiting all day, they said they couldn't get it done by closing, so they were renting me a car to get home. Then changed that and told me they'd give me a loaner. I drove home in a massive amount of pain from the procedure I'd had that morning. This was a Friday. Saturday Keily, who set up the loaner car, called me at 10:30AM and told me they needed the loaner car back, but they'd arranged a rental again, but I'd need to be there by noon. Again - I live 60 miles away. I told her I couldn't get back to Austin until Monday, because I was currently dealing with the pain from post-op and sitting in their lobby all day the previous day. I told her I'd drive it back up on Monday. On Monday, I decided I couldn't keep making repeated 60 mile trips as Henna made up its mind whether or not they could fix my squeaky brake. I called and requested to just bring the car home to our local dealership. On the phone, I got Eddy again, and he told me to push back the time I returned the loaner to after 3PM. The technician was currently looking at the Tahoe and they MIGHT be able to have it fixed by the time I arrived. I arrived at 3:30PM, and was advised by Ian, that the technician essentially quit working on my car the moment I called - despite what Eddy told me on the phone. The Tahoe is currently at our local dealership having the brake assembly kit replaced. I can say, other than advising me to drive on the squeaky brake, the Henna sales team was a pleasure to deal with. The Henna service department mislead me at every opportunity, and I will not return unless I absolutely HAVE to.

  Angelica Sosa
3 months ago
Sales rep was really well and stayed in contact with me about the vehicle I was looking for. Also had it cleaned and ready for me when I arrived. The biggest issue I had was I had already completed the pre approval and I anticipated leaving by noon but unfortunately we didn t get to leave until 3 PM when we arrived at 10 am. I figured if I had everything lined up before getting there we wouldn t be there that long but unfortunately we were still there for a lengthy time.

  Cheri Clemons
2 months ago
I sent in an inquiry for a particular vehicle and Joe responded to me right away. I scheduled an appointment to come in the next day and Joe connected me with Alan who took care of me. I had sent inquiries to other dealerships but I purchased from Henna because Joe actually communicated with me and kept the ball rolling. Alan made sure that I got the car that I wanted that day rather than having to wait and come back for stock to arrive. Nice man too

  Ruth Quintanilla
2 weeks ago
I love going to Henna Chevrolet they have the best service team that get the job done fast. Not only that but an amazing customer service from the cashiers they are super friendly and get you out as fast as possible.

  johnny roman
2 months ago
Service writer Ian is the worst service consultant I have ever run across. He is absolutely lazy, never calls for updates, and is overall a rude individual. I opened a case with GM directly, and they information he was telling me was completely way different than he was telling the representative at GM. I will never buy from Henna Chevrolet, nor will I bring my vehicle for service.

  Jazmyne Monique
a month ago
Wonderful, Our sales person was very nice straight to the point. No running around all day!!We were in at 9:15 am out by 11:15 am, amazing I WILL be going back for any and all cars.

  Rene Sanchez
2 months ago
I had to bring in my 2023 Chevy bolt EUV for service due to recall and an issue with the TMS system and the charging port having a malfunction and staying in the locked position. Making appointment with Kaylee started off great she advised me that the turnaround time would be about 4 to 7 business days due to unforeseen circumstances I was not able to be without a vehicle and she spoke with her manager to help get me into a rental vehicle however, Ian The guy who works with EV s seem to be very unenthusiastic when he was doing the intake on the vehicle. He also advised me of the same turnaround time. I left my car there on a Monday and never got any updates until Friday. I decided to call in and try to get an update on the vehicle , I spoke to Ian and he was very condescending over the phone and even asked me well. What did I say when you dropped it off? It caught me off guard because I ve worked in the service industry for a very long time and I couldn t understand why he felt it was necessary when I was calling five days later about my vehicle that I just bought and shouldn t really be having any issues with it because it s still new. He also questioned if I had a rental like if I was supposed to be fine with how long it was taking because I had the rental when in reality I don t want to be driving a rental around because I m liable for that vehicle and it s also a gas vehicle and I drive an electric vehicle, luckily I was able to connect again with Kaylee and she repaired our relationship. I had to let her know that I didn t want to work with Ian anymore. When I came to pick up the vehicle they didn t put any windshield washer fluid or wash the vehicle and when I asked about the washing, they said they don t do that unless the customer request it , but how are you supposed to know that you re supposed to request something like that every car that I ve ever bought previously whenever I have service at the dealership it comes back to me with the fluids topped up and the car washed. It just really wasn t a good experience.Update as of 02/08/2024The dealership commented on my review but never called me or followed up. I didn t mention in my previous review that I had already called and left Eddie the Director of service a voicemail on the day that the issue happened and I still never got a phone call back.I do want to mention that I spoke with Melvin, who is a service manager the day that I picked up my vehicle. He was really apologetic and kind and appreciated the kudos that I gave Kaylee.

  Chris
a month ago
Initially had some problems but after reaching out to the Service Manager (Mr. Wallace)....he demonstrated above and beyond how important customers are too him and his team. He's going above and beyond!

  Uma Prakash Radhakrishnan Ruckmani
2 months ago
This is from my experience trying to get a used car from the dealership. Ben from the used car sales was great! He was patient with me and let me take time to work things at my end. Unfortunately, there were few things that I could not sort out and was unable to move forward!But will definitely come back in future once things are sorted at my end!

  nash good
2 weeks ago
These reviews should be verified with actual purchases or service. Tried for week just to buy a car from them Credit score not an issue but won't provide any details on structuring a deal....must come in or provide a phone number to get a quote. As prices continue to fall and the car market corrects itself, this dealership will find themselves in real trouble when their staff has to actually work for a sale. Until then, ride the wave...wipeout coming soon.

  Juan A Ramirez
2 months ago
Well it's as it can be I honestly gave my inexperienced in buying and trading a vehicle. For the first time it was rough but all in all it was a different and a learning experience I won't forget. After every thing I still have concerns about my recent acquisition of the Buick but going forward hopefully it turns out too be a good investment thanks and hopefully completely after the purchase it's not such a risk dealing with a dealership such as urselves in the years too comeSincerely Juan Antonio Ramirez

  conrad lange
2 months ago
One of the worst car buying experiances I've ever had here. The used car sales manager telling me he would rather send the car to auction then to knock 500 bucks off a car that sat on his lot for over 100 days was the icing on the cake. Lucky for me I found the same truck with more features fully loaded that wasn't modified by the previous owner for thousands less at another dealer. ...I've had to drive by the dealer a few times since and chuckle to myself when I see the truck still sitting there in the lot. Was a blessing in disguise actually because I really wanted that truck and I would have overpaid by a large margin at henna.

  Kymberly Penson
3 months ago
Had some fixes on the vehicle post purchase that couldn't be done right away due to out of town travel. Booked a f/o appt after the holidays and Wayne was simply fantastic. He highlighted the areas, updates during the visit, and laid out the plan for post visit. Wayne even was very helpful in making sure I had everything I needed to work from their customer lounge while my car was being looked at. Much appreciated, thanks Henna team!

  Tom Cooke
5 months ago
Really great service, the team were friendly and understanding - I was given a free tire rotation and fluid check. I was concerned about water leaking out of my vehicle after, and they had me come back in to check it for free (it was just the A/C, but I'm not too familiar with cars). I really appreciated the care and peace of mind I was given - 10/10.

  Rob Sims
2 months ago
Very simple dealing with Roger talk to him on the phone told me the price drove down from Oklahoma wrote him a check and was out the door within 30 minutes as soon as we started in paperwork can t remember the other guys name that met me outside whenever the truck tell me everything about the dealership. Very nice people to deal with.

  Malorie Felan
6 months ago
Tommy was absolutely amazing to work with. From the first interaction to the day of signing paperwork, he made the whole process easy and stress free. My only regret is not trusting him sooner. He was straight forward and upfront with us. He was open and honest from the start. However, I still felt the need to shop around just to ensure I was getting a good deal. After going to multiple dealerships and getting the run around and basically being told I would not find a better price anywhere else because "they were the best" I went right back to Tommy. Listening to all those other dealership Salesman try to force me into buying a car made me laugh. Some of them were relentless and the additional fees they tack on are outrageous. I truly believe buying a car is one of the most important financial decisions you can make and having someone like Tommy who is an honest and caring Salesman is key to making a decision. I truly appreciate all his help!

  Marcelo Rescala
6 months ago
I am a fan of Henna Chevrolet, but my last experience at the service department left much to be desired. I took the car in, which is an electric car on 9/13/2023. I had an issue with the charger that I had interacted with a Chevy concierge person via chat and suggested I took the car in for further diagnostics. I had been told that I would have to leave the car at the dealership for a period of time as they were backed up. When I dropped the car off, I was told that they were not sure if they were going to be able to check on my car as they "did not think to have a 240V outlet to plug the car in".. really? On 9/28 I received a call that they could not reproduce the issue and the felt the car was in perfect condition so I could go and pick it up at "no charge" (car is less than a year old, but it seems nobody checked that). Upon signing the documents I was given the key back and went to grab my car, and to my surprised the car was damaged by hail. So I went back inside the service department demanding and explanation to which first they said "oh, nobody told you?" followed by "nothing we could do, it is an act of God". I was shocked by the lack of professionalism and communications to me. They had my car for more than two weeks, I am not quite sure they did anything to the car, my car got damage in their lot, and i was not even told about it before going to pick it up.Not to mention that when i went back home and plugged the car in, the issue was still there. So way to go Chevrolet and Henna dealership for customer service. I was considering another electric vehicle but with that service quality and poor customer service, I will be looking somewhere else. I really feel like an idiot have left my car there thinking it was going to be taken care of. All that I got is "call your insurance".Even if that is correct, and even if this was and act of God, I think I deserved better, and I think somebody should have followed up to see what the situation with my car was. They even told me that the problem might be with the electric company servicing my house!!!!! Unbelievable and very disappointing.But now I know better, so good bye Henna and good bye Chevrolet.Still waiting for somebody to call me...

  Max K
3 weeks ago
Matthew Adams was great! Easy to work with, love the new Audi!

  Pierre Cardenas
3 months ago
Mathew Adams the sales professional who helped me was awesome, made the process so easy & dare I say enjoyable . It was quick, they did not strong arm me, I got a good price, f&i was quick and easy & they addressed everything I requested after the sale. Great job, I am a fan!