Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shy-Zahir
a month ago
Came here with my partner to get her tire patched. Simple enough, right? After an hour, one of the techs came back with a laundry list of services needed, all unrelated to the tire we came in for. It's clear they were trying to get more money from the simple tire repair because they told her that her oil levels were "really low" even though she got an oil change a month ago. (We checked for ourselves once we left and the car's oil life is at 80%)We arrived at 10 AM and didn't leave until 12 PM, after being told that it'd take them 25 minutes to start on her car. We waited two full hours for them to patch a tire...I'm sure if we'd gone elsewhere it would've taken 30 minutes at best. These dudes are scam artists that love to dillydally on the clock. Save yourself the frustration and try a mom & pop shop.

  George Vasquez
3 months ago
Great customer service and auto service. Brandon took care of us and our vehicle same day. We would recommend them to anyone. Friendly staff and trustworthy mechanics are hard to come by, but this Goodyear location definitely earned our trust. Thank you.

  Jackson Mattox
4 months ago
I came in here for the most standard nail puncture in my tire... and without any knowledge of mileage or tread measurement, they said I need FOUR NEW TIRES... These tires haven't even gone 25K miles. I took it somewhere else - $25 patch job, totally fine.Do not go here - I can't imagine the amount of customers they have taken advantage of, unknowingly. Any senior citizen would have probably agreed with them and paid $900 for a new set. Makes me sick

  Gaurav Agrawal
a month ago
I went there for the fuel system cleaning service for my Honda Accord. I had fixed up the appointment; however, they still made me wait for more than two hours. I was the last person leaving their shop on Saturday. The staff wasn't cordial at all. I wasn't impressed by their service.

  Rahul Sankar
3 months ago
Grossly overcharged above market price for standard services (oil change and cabin air filter change) and manager took over a month to get back to me despite me calling in every week. After finally getting them to admit their disservice, I was willing to look over everything but they are forcing me to come in-person to get a refund even though I won t be able to for a few months. Are we not living in 2023? Can we not conduct simple transactions? Poor service all the way from the sales floor to management.Bottom line, would definitely not recommend this store. I would hate for my mother to visit the store, and I worry about the elderly who naively accept their charges. Find somewhere else.

  Jennifer Swain
5 months ago
So I waited 24 hours before I posted my review sense I was so upset yesterday. People PLEASE READ the comments. NONE of the 1 star 2 star people are lying. Too many of us have the same stories. Unfortunately I have had to deal with them not rendering services they charge for, for the past 10 months. I am a driver for a company and that is the service location they have approved but will be changing after yesterday. Once again brought my car in at 8 am for my appointment which was a oil change, tire rotation, break check and tire thread check. They first lost my keys and then did not have my car ready until 10 mins before close 6pm. Where I then had to confront them again for not rotating and not checking brakes or tire thread. Infact they had to go back out after they asked me to pay to get on the ground with a flash light to check and had to top fluids off because I confronted them again for not doing it. I was then informed how after they checked my 2 front tires are less then 2 thread obviously needing 2 new tires that had they called me about when they were open and not taken 10 hours to do a oil change with a scheduled appointment at 8am I could've bought tires. So I had to drive off the lot unsafe and they cost the buisness money as well. The kicker was when I was asked by a Goodyear mechanic lead why was it such a big deal to me the company is paying for it. The company that sends thousands of dollars their way they made clear they were comfortable charging them even if the service was not rendered??? Like what?? Like I asked them how many more people are you doing this to? Had I not painted my tires months ago I never would've noticed they weren't rotating them. I don't know crazy me really thought Goodyear was a great comapny i would rather take my chances with walmart. When I read the reviews I seen that I am not the only one this is happening to. And the company clearly doesn't care sending computer automative responses. If you want your car actually serviced don't go here!!! I also have video and pics of it all.

  Erik Lindgren Galloway
4 months ago
Took my car in for just an oil change and left with a battery that no longer worked. Battery and alternator were replaced 2 years earlier and never had an issue since. Goodyear claimed the battery needed to be replaced but could offer no explanation to why a relatively new battery would suddenly stop working. Do not go here unless you want to be ripped off and pay for problems created by the mechanics.

  Logan Carolan
5 months ago
Extremely disappointed came here with an appointment on the 23rd for an oil change and a brake consultation - took a total of 1.5 hours. Scheduled another appointment for the 28th following the consultation to replace rear brake pads & rotors. Sat and waited for 5 hours for them to come out and say that they had ordered the wrong part and the service wouldn t be completed. The manager kindly scheduled another appointment for the 4th with 10% off my service and informed me that it would be prioritized and take 30 minutes. Yet again I have sat there and waited 3 hours for the service to be completed - they said that flushing the brake fluid was unable to be completed as the specific tech to do that left at 4:30.. (my appointment was at 3:00pm???) Kind people, but poor service and communication - very difficult to want to come back for future needs.

  Will Hermann
a month ago
These people can charge you over $300 to tell you a repeat check engine light is just a loose gas cap. Lazy shop that is great for oil changes some days.

  Catie Auchter
6 months ago
This place is a complete scam. Trying to sell me a tire for 250 instead of just patching it. They claimed they can't patch something a second time. Ok.AND they went under my hood! I know this because I was driving on the highway 5 minutes later AND MY HOOD FLEW OPEN. What does checking my engine have to do with my one tire? I could have gotten in a wreck and died. And it would have been Goodyears fault. Don't trust them. Go anywhere else.

  Eliseo Quinones
3 months ago
My first time coming and I'm hooked, the service was very professional with my oil change. Only took about 45 mins so they're fast!

  Chelsea Ricca
9 months ago
We went in today because we travelled across state on a bad tire. Its tread was very very worn and we knew we needed a new one, TODAY.I went around the city and called everywhere, got left on hold for 45 minutes from other companies who forgot about us and was given the run around, or insane prices for a single tire. No one could help.Well, thank goodness for Goodyear! I called and the desk worker picked up the phone within literally 30 seconds, had a kind greeting, and was extremely quick and helpful. I don t know anything about cars at all and they walked me through everything I needed to know and even went so far as to help me figure out how to read the tire specs so I would know what to ask for in the future.They had to order my tire as it wasn t on hand, and said it would arrive by 2-3. It was even better when they called at 1:30pm telling me it got there early which I thought was amazing how quickly they got it in. Again, another point for efficiency. They had it put on the car in under one hour. I was so pleased with the service, and very impressed with the courtesy and efficiency of this locationThe front desk (Victor I believe? I wish I got a card to remember his name) was literally a breath of fresh air. He was so helpful and considerate. Five starsThe worker who put my tire on was also very helpful. At one point we were told our rims have a certain key that s needed. I wasn t even sure what it was hahah and he helped us find that too!So happy with our experience and grateful for this locations help todayI d give more stars if I could

  Kathy Thomas
a month ago
Brandon and crew were awesome!Fixed my blinkers and oil change very quickly.

  warren mack
11 months ago
I do not work on cars at all. However, every time I've gone to this Goodyear: I leave there with 100% confidence that...I've received the very best service & I know my car will run better than when I bought it! I can't speak for anyone other than myself....The People That Work Here Know Who I Am, I Am Humbled By The People Who Work At This Store.Sometimes we never know when just one more unexpected thing is piled on top of our already stressful lives however: onlyBy God's Grace When That Thing Broke Me & I Could No Longer Hold In The Distress: at 1st I was imbarrased because: I broke down in front of the Manager & 2 guys working in the garage. I was not only shown More Compassion & Kindness Than I Expected...I Was Grateful & Relieved That It Was There With Them! They Are Fair, & All Of Them Take Their Job...With The Responsibility & Importance...We As Drivers Deserve!I Can't Thank Each Of You Enough For Showing Me The Very Best Side Of Humanity! That Day Will Always Hold A Place In My Heart; With Memories That Helps To Heal A Broken Heart!

  A
a year ago
My Hyundai had a flat tire and it was about time for a new one. This was the closest place to my house that I could drive to with my flat (lol). I didn t expect much, however, despite my low bar for standards, Goodyear far exceeded my expectations!They were so helpful and very kind. I don t recall the name of the front desk guy, maybe it was Lawrence? He was very helpful and hilarious.They also had some good deals happening, and I was able to save some $$$ on the set of tires I purchased.

  M Dots
a year ago
I'm from out of town and had a disaster with a tire. I went to this location and was relieved to find that I could be helped. The only issue was the store was short of help. It took almost 5 hours to get my 2 front tires replaced, and not because of workers not doing their jobs but strictly because of being understaffed. I was treated professionally and kindly. It was worth the wait to know I left there with good tires, a great alignment on the car and was grateful they took the time to keep me safe for my 5 hour drive home. Good year needs to support their stores and actively search for reliable employees. Chris Case is the store manager and he was just fabulous keeping me updated. I would recommend this location and hope in the near future it will be provided additional staff.

  nancy e lowry
a year ago
Chris was beyond helpful and understanding of my financing situation. He explained what needed to be done for my truck and what was necessary for me to get it driving safely again cognizant of my limited budget. He applied store coupons without me asking, and explained the next steps/what to anticipate in the future with my truck repairs. He kept me updated on the status of my truck and the service team got it back to me in just one day after extensive repairs. They were also the only ones willing to look at my truck same day as I called, at 3pm on a Monday. I cannot recommend this store/staff enough!

  Nicole P Caminiti
11 months ago
Extremely trustworthy and customer friendly. I ve been coming here since 2017 and I ve always had a great experience. They get the job done quickly, efficiently, and always with a friendly face. A special shout out to Chris for always going the extra mile to keep my car running safely!

  M J
a year ago
Amazing service! Chris and the techs were super gracious- worked with me on timing and went over every detail with a fine-toothed comb before I leave on a long drive. They were short staffed but you wouldn't be able to tell because of their amazing attitudes. Goodyear, please give these guys a raise!

  Eryn Frank
a year ago
When I arrived with my leaking tire there was only an hour and a half left in the work day. The manager made it a priority to check my tire throughly and explain to me the issue I was having. He quickly presented me with options and even stayed open about a half and hour late to fix my tire so I did not need to leave my car over night! Many other tire companies in the area told me they couldn t even look at my tire until later in the week. I can t thank Goodyear enough for prioritizing my needs and helping me so promptly!

  staci pope
10 months ago
Many, many thanks to Adam, Store Manager for the Goodyear location at 41st Street, Austin, TX. Adam treated me respectfully and professionally and made spending a large amount of money less painful. Adam's customer service skills are top notch - give this guy a raise! Kudos to Chris, Store Manager, for setting professional expectations.

  Sam
a year ago
Really disappointed because the technicians all seemed very nice, but really are dishonest. It turned out I didn't need the services they said I "needed urgently." I went in for a brake check and they said my brake pads were completely worn out and my rotors were warped so both needed to be replaced. They also tried to tell me I would need new tires very soon (which is what tipped me off that they were exaggerating because the tires probably have about 20k miles left on them). When I asked to get a printed estimate so I could think about it, they tried to pressure me by saying I needed these services done today and that they already had the car raised up and ready to go.I went to two other mechanics and both told me the brake pads did not need to be replaced yet (5k miles left on them; 2mm left to wear off the pads until they need to be replaced). They also said the rotors definitely did not need to be replaced but that the rotors should probably be resurfaced when I replace the brake pads in about 5k miles (but again not urgent). Additionally, the other mechanics said the tires were in good condition and confirmed they had about 20k miles left on them.Word of advice: do your research and get confirmation from other mechanicsPros: they do free tire pressure refills.

  madilyn b
8 months ago
Chris and his team are lovely. They were neither condescending nor exploitative and were straightforward with me. They went above and beyond to help me and I intend to continue coming back to this Goodyear for tire needs and beyond

  Matt Myers
a year ago
I don t like giving 2 stars but still very disappointed. Had a screw in my tire. Was 10 am. They said they would check it after lunch. I went and said I was going to lunch and he told me it would be 2 or 3 pm. I bought these 4 tires new from them a couple years ago. Last time it got fixed within an hour. Not sure why they couldn t do a half hour job. To top it off the employee was talking to someone on phone and said bring it in and we ll check it out immediately. Favorites?? Called rolling wood location and will be there tomorrow morn. Not returning to this one.

  N S
6 months ago
I'm not sure if they're reliable anymore... after 3 years of using then things have changed recently. I dropped off my car at 8am and they didn't have it ready till 5pm. It used to take 2 hours max. I'm not sure if I'll be returning again

  Richard Henry
a year ago
Worked with Geoff at the Austin location recently. Tire was flat and all 4 were ready for a change. Needed car same day with good tires at a great price. Geoff took care of it all. Helped me shop for the right tire for terrain and aesthetics. Also helped me hunt for a deal and to capture any savings opportunities. Got the car done a couple of hours early and it rides perfectly and is much safer. Thanks Geoff. Great effort and great service.

  Sulaiman Al-Suhaibani
a year ago
Come here to get your tires repaired ! I made an appointment for a tire repair. It said it would take an hour and I was out the door in exactly an hour. The team did a great job at finding the screw in my tire and patching it up. Costed me $21.5, I am a satisfied customer !

  Martin Badot
a year ago
Had a great experience. Dropped off my vehicle for an oil change and received a call later in the day with some recommendations. The recommendations were broken down into priority levels (ie. for safety reasons or preventative maintenance). I didn't feel forced into anything and it was nice to know there are shops still out there that do business with integrity.

  Mk Haley
a year ago
Some of the best customer service around, and technically I m not a customer . I ve never paid them a dime. After a tire leak they topped me off and told me to come back 3x a year for an air pressure check and top off. And so I do. They great you with enthusiasm and do a quick safety check and send me on my way. A delight to engage with.

  Maggy Cruz
a year ago
I highly recommend this Goodyear location. LT provided excellent customer service when we were in Austin. The cost of the job was less than an estimate we received from another service shop but more importantly, LT showed genuine concern for our situation and making sure our vehicle would be safe to drive to Dallas.Thanks LT for helping make a stressful situation much better!