Glass America - Austin, TX

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eva Hinojosa
a month ago
I had an amazing experience with this company. Hope, was the wonderful lady that helped me and I can t say enough about how amazing she was. She turned an extremely stressful situation (rock through my windshield) into something that I could deal with. She was professional, attentive, communicative and so understanding. The last thing you need after getting a rock through your windshield is dealing with an unpleasant experience with someone to fix it. Apparently, I have a very complicated windshield to change out. But Hope did her best to make sure my service was not stressful at all. Joe was the gentlemen that came to my home to replace my windshield. He too was so pleasant and professional. He explained everything very clearly and did an amazing job on my windshield. All in all, Glass America made a very unpleasant experience, one I could deal with. Thank you Hope and Joe for all your help. I hope to never have anything fly into my windshield again. But if I do I know who to call. Thank you again.

  K R
3 months ago
I was extremely skeptical after reading the reviews, but I had a great experience with this company! My car was vandalized and I needed help quick. They were able to schedule and replace my window in 2 days for only $200! Every other company in town quoted me $400+ with a 7 day waiting period. They were also very communicative and called me first thing in the morning with appointment updates

  colin molloy
2 months ago
Their dispatcher was rude and short she even went as far as to antagonize me with threating to cancel my appointment because she d made a mistake and didn t notate my service request properly. To make matters worse she proceeded to call back after hanging up on me to continue to make her poor decision my fault the person paying for said services. All in all there are better vendors you have just a touch of customer service training.

  Dustin Hunter
4 months ago
Glass replacement went great and the technician was very easy to work with. They also got my insurance to cover my windshield recalibration. However, I told them about my appointment on Nov 6 and they told me they never received it, so now my car is stuck at the dealership and I ve been trying to get them to fix the problem for days now with no communication on their part. Whenever I call they tell me they will get someone to reach out, but nothing has happened.

  Jessica B
4 months ago
Had a wonderful experience, and I was "high needs" lol. Replaced both my trucks windshields. These guys were very experienced. Saved me from rain in the car. One windshield was leaking water, the tech recommended I be prepared when the glass comes off bc if there is rust, he can't reinstall the old glass and can't put on the new. He was completely correct with the damage we found. And we actually rescheduled that car for the next week when I could have someone lined up to fix the car if needed. They came out and removed the glass, found alot of rust damage but rescheduled to be out first thing the next day bc we were able to have the welding done right after the glass was removed. They texted and called every time before they came out which was 3 times and were very friendly and knowledgeable. The cost was extremely reasonable, and they came to us.

  Rebecca Walters
2 months ago
Fantastic service, they got the first piece in and it had flaws. Instead of making it work they got a new piece. They were on time, and very good about communicating the day of so that i didnt have to sit and wait around forever. He did the job quite quickly. Friendly service. Was over half the price of another company. Would definitely recommend.

  Nick Hargrove
5 months ago
Joe was very helpful and changed my front and rear windows very quickly. The price was much more affordable than any competitors I called.Services: Installation, Auto rear window replacement, Auto windshield replacementServices: Installation, Auto rear window replacement, Auto windshield replacement

  Tanna Franco
a year ago
Used this company to replace my windshield as the were a preferred vendor of the insurance company .Guy told me he struggled with my install and after he finished and left I discovered my rear view mirror no longer worked and was jammed in an odd position. Immediately called him back he was irrate on the phone telling me he was off work. Hung up called the main number they put in a warranty claim. Called back the next afternoon as I still had not heard anything and was told an email was being sent to the vice president. Two days letter and still nothing. I called again and told by Susan they will notate the account. Asked to speak to a manager and was told that is not allowed. Terrible service and I'm driving with an inoperable rear view mirror.Service: Installation

  Shannon Fraser
3 years ago
After my window was smashed in, I was told Glass America could fix it within hours, but when it was time to repair, they canceled. I explained that I was going out of town for over a week and didn t feel comfortable waiting until getting back to re-schedule, but was assured that even without a key or me being present that they would be able to repair the window. After the rescheduled appointment, the tech texted saying he needed to talk, but wouldn t return my call or text. After multiple calls, I got through to an rude employee who told that repair is impossible without a key and that regardless, I d have to wait a week from the original appointment to reschedule. Overall, it was a horrible experience and communication was very poor.

  Art Bukanan
9 months ago
Horrible experience ever! I would give them zero stars if u could. The service was bad and their tech never showed up to fix windshield. I really needed it fix thats the reason I scheduled an appointment. Very disappointed With them.

  Jennifer McMillin
2 years ago
Was referred to this company by my insurance company. Needed a new windshield - was told they would call me back the next day to confirm inventory. No call back so I called them back two days later. Asked me to hold for about 10 minutes, them asked to stay on hold for more time or a call back but never called back. Tried calling again a week later but waited on hold for over 30 minutes before giving up. It's now been two weeks and never got a return phone call.

  Julie Buchanan
4 years ago
This company was sent to me to replace a window in one of my vehicles through Connect Auto Glass. I received superior customer service from Connect Auto Glass & was expecting the same from Glass America, yet was sorely disappointed. I take full responsobility for the fact I forgot they were coming & didn't stay awake after being up most the night on night shift. Sam began calling me at 8:15AM & called every 30 minutes for the next 2.5 hours. To say that was irritating is an understatement. Right as I woke up & realized I had forgotten about them & that's who had been blowing up my phone, Sam texted. He was in my neighborhood trying to find my house! I find it incredibly rude that he would be coming to my house without making contact with me! What if I were in the middle of an emergency or something!? I exchanged text messages leading him to my house. His responses to me were short & unprofessional, responding with "yep" vs "yes" or even "yes ma'am." I indicated to him TWICE that I had been on night shift & was not ready for him. He never even offered an apology. He was pleasant enough when he arrived, but still did not give off an air of professionalism or any remorse for showing up without making contact. The work he did was acceptable. Now, had I lost my appointment today because of my negligence of forgetting they were coming, that would have been on me & I would not be upset with the company. However, Sam didn't give me a chance to suffer the consequences of my own negligence. Sam, and therefore the company he works for, made it quite clear that he was going to show up on HIS schedule, regardless of whether he made contact with customer & showed no regard for whatever was going on that was preventing him from making contact with the customer. This is a completely unacceptable way to do business. The lack of customer service & professionalism is astounding. Connect Auto Glass was made aware not only of my experience today, but also the very low 2.6 star rating Glass America has on Google so that they can re-evaluate if this is a company they really want to align themselves with.

  Dawana Thomas
3 years ago
Glass America is by far the WORST!!!! WORST!!!! WORST!!!! WORST!!!! WORST!!! Company to do business with!!! I specifically scheduled a morning appointment for a hail storm front window repair, called the day before to confirm my appointment, they said yes everything was complete and ready to go for the next day, waited for a call letting me know what time they were going to arrive and did not receive one! Called glass America to find out the estimated time frame of my arrival and was told I was scheduled from 3-5 pm! I told them I needed a morning appointment, the woman on the phone told me my Technician (Anthony) sent me a text confirming my time, I told her I didn t get one, and SHE then sent the text through a second later The operator then told me I didn t need to be at home. I said WHAT!!! How are they getting their money ma am!!!!!! She never said anything! I then Called the technician (Anthony) that was assigned to my repair and asked him to confirm the address they had on file for me and they had the WRONG ADDRESS!!!!!! PEOPLE PLEASE, PLEASE, PLEASE WHAT EVER YOU DO, DON T DO BUSINESS WITH THIS COMPANY!!!! BAD, BAD, BAD, BAD BUSINESS, AND A COMPLETE WASTE OF TIME!!!! AND MONEY!!!!!!! I TRULY!!! wish I had paid ATTENTION to the reviews before agreeing to this MESS!!!! I called back to ask again what time my appointment was scheduled for and the rep said she didn t know!! I cancelled my appointment and ended up going somewhere else!!!!! My MONEY WAS MOT GOING TO BE WASTED ON FOOLISHNESS!!!!Services: Auto windshield repair, Auto windshield replacement

  kathy janssen
5 years ago
Had a quarter size star in my windshield BEFORE they repaired it. They demonstrated how they use a lighter to heat the glass to a hot temperature, but not too hot or it will crack your windshield. As he was explaining this, he cracked out my windshield, apologized, and said not to worry, it won't fall in on me. Left with needing a new windshield. This iwill cost over $1600.00 due to the lane departure system. Regional manager, Frank Dorn has been less than cooperative. I feel they are responsible. I offered to accept $1200.00 from them towards the cost, and pay the balance. Buyer beware. I am awaiting a final decision from them on what they are willing to do, if anything. I will update my review if they take responsibility for this. As it stands, do NOT use them unless you are prepared to buy a new windshield. They do not stand behind their work.

  Rugby Ninja
2 years ago
I'm shocked at the reviews here. They were very communicative. There was an issue with the first appointment but i got a text early morning and rescheduled for the next morning. Safelite was $400. These guys were $225 total.

  John Pedigo
2 years ago
Instead of honoring their appointment for a windshield chip repair, they called me at the exact time of that appointment to tell me that no technician is available. "Next time available will be.... a week later," is the solution I got from them. Just piss poor customer service.

  D Ann
3 years ago
The most unprofessional people work here. The dispatchers are incompetent. I don't believe the "tech" came to my house as he claims. I received a text way before the time frame I was promised between 9 am 11 am. I called to complain after the text because I am livid that the "technician" texted me to reschedule at 7 something this morning because he "tried " calling me. I called the dispatcher she says the computer says I was scheduled between 4 am - 9am! This has happened several times. I don't believe he was here at all because I am home , I have 0 missed calls , no one knocked , and my dog did not bark and my room is facing my drive way. DON'T WASTE YOUR TIME! THEY DON'T EVEN DESERVE ONE STAR!!!

  Lindsay Patton
5 years ago
I am not pleased with these people at all! It s unfortunate I have to even give them one star as that is not even deserved. The customer service is horrible, if they mess up in any way. Especially, with the boss Frank Dorn. They do not seem knowledgeable enough in the profession to be a ligit company. My mom just had her crack on her front windshield repaired and the technician began to panic saying small cracks were very complicated because the high heat they used to try to fix them, and right in front of us, the crack grew across the whole windshield. Her vehicle has lane departure and she now has to pay for a new 1500$ windshield as this company refused to pay or fix anything. Stay away from this shady company. Even the address the list is a fake location.

  Cal Miller
6 years ago
Next day service at my workplace. GREAT convenience, and service tech was prompt, courteous, and swift! Out of pocket cost was a lot less than insurance deductible. I would certainly use them again and highly recommend them for all autoglass needs.

  Malik Ammar
4 years ago
Tech was very courteous. He cleaned every thing. He said his top priority is keep customer happy and he made me happy. I was impressed. I was worried about after reading bad reviews and i did mention it to them. They were much cheaper than then the safelite difference was 160+. After market mirror are after market so no big deal. He explained everything very well and he bear me next to him standing and watching.I would definitely recommend glass america to others.

  Brianna Davis
5 years ago
Horrible quality! He literally only spent 10 minutes on my windshield. When safelite worked on my husband's, it took them about a hour and a half. When mine was done it still had the cracks only about half the original size. I come out to my car a few hours later and it looks exactly like it did before(if not worse). Now I have to buy a new windshield. You will be better off going with safelite.

  Chris Fey
3 years ago
I hope all of their drivers don't make a habit of trying to kill people on the road. That's what just happened to me at 1097 & Interstate 45 in Willis. I drive for work too and understand how frustrating it can be, but I try not to blatantly endanger others. Unacceptable.

  Michael Trevino
2 years ago
We called and got a date set up for this morning, Saturday march 26 we had a $420 payment set THE MORNING OF THEY CALLED AND SAID THEY RAISED THE PRICE TO $620 BECAUSE IT WAS THE LAST GLASS THEY HAF BEFORE THEY HAD TO ORDER MORE. I m sorry but I don t see how you not being prepared is our fault .so no I don t recommend using them they are sloppyService: Auto windshield repair

  Linda Eubanks
6 years ago
These guys are the best. We were traveling from out of state and we called on a Sunday afternoon and by Monday morning they came to our location and replaced our rear window. Prompt, professional and performance, all top notch. Thanks Glass America!

  James Hyde
3 years ago
Anthony arrived on schedule. Performed his task within his estimated timeframe and price was ws originally quoted

  jose navarro
6 years ago
Fake address they said they are mobile but the office out of round rock not even in Austin

  Andr�s Felipe Sabogal Salazar
a year ago
Super friendly, very professional!!!