Crash Champions Collision Repair South 1st

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Scott
2 months ago
I don't often write reviews but I feel like I need to share about my experience with Crash Champions (1st Street location). I was very impressed with the excellent customer service and the quality of the repair! Sage and the other employees I interacted with were helpful, thorough, and kind - and went above and beyond to ensure I had an excellent experience :) The repair was fantastic - instead of just making my car look how it did before the accident, they made it look BETTER than before the accident! I cannot recommend these guys enough.

  Danielle Maiquez
2 weeks ago
I took my car to repair the bumper and hood on a Monday and picked it up within the week, quicker than what they quoted. They kept me updated with the repair and gave my car a courtesy clean both outside and the interior, which I really appreciated. I m pleased with the service overall and I m happy to be on the road again and with my clean car!

  Robert Mendez
a month ago
Dropped off my truck here to get the side of the bed fixed, and was not disappointed with the results. The person that helped me through out the process was Jose macedo, great guy and great energy. Was keeping me informed and updated on my truck, I was pleased with how quickly they got the job done and was pleased by the hospitality they gave me while I was there.

  Breanna McQueen
a month ago
Friendly and fast service. Kept me updated daily about the status of my vehicle and completed the repair days before the expected date. Highly recommend to friends and will bring my car back here in the future.

  Jeff J
2 years ago
Got rear ended a couple weeks ago, and the driver's insurance company recommended (and paid for) my car to get fixed at Service King Collision. The staff there are very welcoming, professional and they did an absolutely wonderful job getting my vehicle repaired in just under a week. I am super grateful for their work, and their understanding. Highly recommend. Five stars!

  John Rivas
4 months ago
These guys are awesome! I was quoted $1500 at another shop on 290 west for a repair to a car handle. I thought that was outrageous so I went to Service King on South First and the guy quoted me $150 for the exact same service. I prefer to do business with honest people. Now I have another issue with another car I am going back to these guys!

  Karen Heflin
4 months ago
I wish I could give it more stars! We had an incredible experience. Our UT student was hit by another vehicle and insurance covered it all (thankfully), but this meant she was without a car for several weeks while the body repair work was done.Sage was my main contact here and he went above and beyond to communicate with us and worked hard to speed up the timeline so our UT child could have it in time to come home for the winter break this week! THANK YOU!! We highly recommend.

  James Overby
a year ago
I have a 2023 Audi S5 with almost zero miles on it. Sadly someone backed into it in a parking garage causing quite a bit of damage. As you can imagine I'm insanely particular about my car and look for the smallest imperfections. Ritchie and his team knew that and did everything they could to get her back to factory new. The attention to detail was second to none and the work looks fantastic. I'd definitely recommend this team moving forward.Service: Body & Trim

  Javier
7 years ago
Not sure what others have experienced here and it might defer from person to person. All I can speak for is my own experience. It was 100 percent excellent. From start to finish it was outstanding. I did my repairs through Geico Express.I walked in thinking it would take forever to get setup and handover my car. I was in and out in about 10-15 minutes (timing might change on case by case basis).I arrived at 7:30 a.m.No one was in front of me.I was first greeted by Geico person who has a desk right inside of Service King.Then I met with Service King employee Bobby who handled my repairs. He was very down to earth and friendly. Dropped off my keys and met with the Enterprise Employee who also was inside Service King. While I was dealing with the rental the Geico employee and Bobby looked at my car. Enterprise employee handed me the rental keys and signed paper work on his tablet and I was out the door.I then on a daily basis received updates on exactly what state my car was in and the repairs.I got a notification and a call that my car was finished.Dropped off the rental, Was greeted again warmly by Service King staff and was explained exactly what was done to my car, including if a panel or handles were removed for the repair. The print out was done on laser jet ink quality paper and neatly organized for me for my records.They vacuumed and did a pretty good job doing some detailing of my car as best they could. Waxed and washed. Looked almost like a bran new car.Best thing was I did not have to think about my car once. Repairs took about 5 days.Not sure when they are busy or not so it might be a hit or miss when things get too crowded or no wait so my guess is to call first before you drive down there to make sure you car can be taken care of relatively soon.Great experience and I would def. go there again for any car body repairs or paint.Based on my experience I could not have gotten better service.(images) pic of my damage, pic of their post work and vacuumed and cleaned interior and exterior. Also detailed bill. Placed in Geico folder.

  Jonathan Campos
a month ago
The staff was amazing at keeping me informed at every step of the repair process. Very knowledgeable and finished the job in a timely manner. Definitely recommend

  Ashley Encinia
a year ago
Today, I went to this Service King location to retrieve all of my personal belongings from my vehicle after it was deemed a total loss. One of the employees gave me my keys and walked me out to the parking lot to access my vehicle. I clicked my car fob to better locate my car since the employee was unsure of its specific location. I noticed it didn t beep and he said the horn may have been disabled. When we found the vehicle, I clicked the fob again to unlock my car and there weren t any noises to indicate the car had been unlocked. The employee said, it s ok, it s unlocked anyway. As soon as I opened the door, I noticed my car had trash on the driver s and passenger s seat. The employee asked if any thing was wrong and I responded with, yes, I don t recall leaving dominos in my car or all this trash. He said an employee may have left it while working on the vehicle. I proceeded to clean out my car and noticed I was missing all the change out of my cup holder, it had been completely emptied. At the time of my car accident, I remember change had flown all over, so I was prepared to pick up every coin during the clean out process. Instead, I found one penny and a dime. After inspecting my car, I noticed my car had an unpleasant smell and the inside was wet. There was condensation on the mirrors, visors, on the leather in my car, and my seats were also wet. There was a box from dominos, a Gatorade bottle with brownish-yellow liquid, a coffee cup, a body armor bottle, a Cracker Jack snack bag, and papers on the floor. My center console and glove box were nearly empty. I went inside to turn in my fob and speak with someone. I let the front desk person know I didn t appreciate the trash left or the fact that I had personal items missing. The general manager Richie stepped into the conversation and said it wasn t an employee, it must have been a homeless person who broke into my car. There were no noticeable signs of a break in, no broken glass, etc. He said my car must have been left unlocked since the vehicle was a total loss. The issue with that is statement is that I DROVE my car to the repair shop, the fob and the ability to lock my car were fully functional at the time I dropped off my vehicle. He apologized and said the car gets moved from lot to lot multiple times and must have been left unlocked. A simple apology will not fix the fact that my car was left unlocked while in their possession. It now makes sense that someone, either an employee or a homeless person was able to access my personal documents. I had to cancel my credit and debt card a few days ago due to unknown charges on my account. Now I will have to deal with issues that arise from this incident like fraud and identity theft. At first, the general manager failed to accept responsibility stating the repair shop is not responsible if my car is broken into while in their possession. He also stated that the homeless people are a bad problem in the area? I asked him why they would fail to simply lock my car if this was a known issue. The General Manager then admitted to negligence of my vehicle and asked what type of compensation I wanted due to this incident. I left absolutely appalled at the fact that there was not any general concern for what happened and let them know I would be filing a police report and escalating the issue.State Farm accredits Service King and this location as a reputable repair shop. I personally will never recommend the Service King chain and especially this location as a repair shop to anyone. I will continue to share my experience on every platform; people need to know how unacceptable Service King is.Attached are some photos, I realized during the conversation with the general manager, that the liquid inside the Gatorade bottle is urine. I also picked up the papers before taking a picture due to personal info on them.

  Ara Toutikian
3 months ago
100% from the second you walked into the second you got into your vehicle and drove home. Everything was over 100% from the customer service to the repair to constantly keep you updated. They took the stress out of everything, highly recommended.

  Jon Wolfe
7 years ago
Service King Collision is my personal favorite shop to perform great repairs and restoration. Specifically, I enjoy dealing with Bobby Rocha at the South 1st Location the best. Stress free and fiscally sound.

  Katie Floyd
7 months ago
I definitely recommend coming here for any of your collision needs. They made the process really easy and I really appreciate the text updates that let me know what stage my vehicle was in as it was getting fixed. I especially really appreciated Sage as he really worked with me when I was having trouble finding a time that I could go pick up the car when it was done do to my work. Thank you Safe!Services: Painting, Body & Trim

  Nikki Blais
4 months ago
Brought my car here for repair. They were all extremely nice and communicative throughout the process. The repairs were done well and very quickly.

  Jefe Greenheart
a year ago
Should you take your car to Service King Collision??? Let me tell you from experience This was one of the most seamless experiences I ve had with any service-based business. My Toyota Sienna had to get a bumper replaced from a fender bender, and I was worried about how long it all may take (spoiler alert: only a few days soups to nuts!). Service King communicates where they are in the process, and reaches out both personally and with automated updates as the timeline changes slightly. They are super friendly, detail-oriented, and put the customer first. I was never left wondering what was next, what I should do, etc. The South First team was absolutely top notch! Bonus points for their partnership with Enterprise that allowed me ease of being provided a rental car in the interim. No hassle whatsoever. I wish more companies operated like Service King. They are exceptional!!! Their name implies their royal status, but their work shows signs of the servant s heart. Thanks to everyone for the A+ job!

  Stacy Prince
a year ago
Service King did a great job getting my daughter s vehicle repaired after a collision. Communication was excellent. The repairs were done much faster than initially expected and the quality of the work was great. This was an insurance claim and they worked seamless with my insurance company. I would definitely use them again if needed.Services: Body & Trim, Air conditioningServices: Body & Trim, Air conditioning

  Jed Rogers
7 months ago
Great team!! I got whacked pretty hard. First call first thing was I was asked if I was ok. Entire team here is great! Car got totaled and I felt like the wreck about totaled me. I highly recommend Crash Champions.

  Edgar Chacon
3 years ago
I have used service king in the past and they've done a great job. This time around my faith in their service was strengthened. From the moment I dropped my car off until the moment I picked up, I was treated exceptionally well and there was full transparency all along the repair process. Robert, listened carefully to my initial requests pertaining to repair of my car and ensured me great execution.Richie, personally called me to tell me he would extend my rental a couple days and take care of it if necessary because he wanted ensure my suspension and alignment were not jeopardized. I didn't mind them taking more time to care for my car because she came back out looking brand new. They even did an awesome job at restoring my rims and polishing away any chips in paint I had from door dings.Spectacular service fellas, I appreciate how you cared for my vehicle but I hope I never have to see you all again!Before & After doesn't do the polish and restoration job justice!Cheers,Services: Tires, Steering & suspension repair, Painting, Body & Trim

  JOHN
a year ago
Great customer service! Would highly recommend to family and friends. My car looks new again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Rodolfo
3 years ago
Excellent service from the get go. Bianca was kind and very helpful in processing the repairs. She made sure to cover any questions I had in regard to getting everything done, including the rental. Richie went above and beyond in keeping a correspondence, letting me know updates on the car. They even had it done in half the time they had initially estimated!The best part was them taking extra care to make sure the work was done to my satisfaction and to thank me for using their services. When I went to pick up, the vehicle was immaculate, inside and out. Spotless. Was recommended to me by family and would definitely recommend to anyone.Thank you again!

  Rachel Robinson
a year ago
Service King South First repaired my Audi's body and paint damage after it was hit by another driver. The shop was recommended by GEICO's express repair program and at first I was hesitant to take my car to a shop that wasn't Audi-certified. However, the staff at Service king South First took great care of my vehicle, and had excellent communication about the state of the repair. The car looks better than it did when I bought it. Overall, it was a seamless experience and I would recommend.Services: Painting, Body & Trim

  Tatiana Elise Gamez
a year ago
I cannot rate this place low enough. I was in an accident in 2018 and they failed to repair the car sufficiently. It wasn't driving properly THE DAY I TOOK IT HOME WITH ME. When I told then about it, they insisted the damage was from a previous accident I had been in, yet I had only ever been in 1 accident and it had been their job to repair what the appraiser had said to repair. After contacting the appraiser, who they then proceeded to blame, it became apparent to me that Service King on South 1st was being shady and dishonest with me. The appraiser instructed me to take the car elsewhere to finish the repair. Due to the horrendous initial service I had received after my accident in 2018, I now have two accidents listed on my report despite only having ever been in one accident - this makes the car difficult to sell now, so I kept it. We are now in 2022 and I had to reopen my old claim from 2018 due to another issue they had been completely lazy with that is just now starting to cause issues. This is your vehicle, people! They let me drive out of there in an unsafe vehicle. Years have passed and I remain in the same place with this vehicle. PLEASE, SAVE YOUR TIME AND GO ELSEWHERE. I will say, they cleaned my car and painted it up quite nicely. My humble recommendation is to go here only for paint service if you must. Technicians are beyond shady and could not care less about your safety, which is truly sad.Services: Transmission, Steering & suspension repair, Body & Trim, Brakes

  Paul List
2 years ago
Very professional staff and friendly! Had my vehicle repaired after hitting a deer, From the moment I dropped it off until I picked it up they stayed in constant contact with me, Also had my truck done almost a week early from their estimate finish date. It was perfect very professional work couldn't tell it was ever wrecked.Thank you Service King staffServices: Painting, Body & Trim

  Stephanie M.
3 years ago
The staff at Service King did an outstanding job! They went above and beyond with their customer service. Sending me text updates every step of the way and throughly explaining all the repairs upon pick up. They even finished about 4 days earlier than expected! I was quite impressed by their professionalism and care for their customers. I felt right at home and put my 100% trust in them for any and all repairs. They do their jobs with integrity and morals. I 2000% recommend them to all!Services: Painting, Body & Trim

  Manuel Ismael Bonilla
3 years ago
I have nothing but awesome things to say about Service King at 2707 S 1st St. Austin.My car was vandalized on 12/28. Richie and Alex were great, they took it upon themselves to go the extra mile to get my car ready in outstanding time, and get me on the road before the New Years as I am not from town. If you live in the area and need services for your vehicle, please do not go anywhere else than here. They are GREAT people, professional, and will look at you as a person and not a Dollar sign!!!Richie is the best manager I have worked with in many years as far as customer support goes. Great work Service King you do live up to your name 1000%Service: Exhaust

  Randy Pereira
6 months ago
Very professional and helpful. My repair looks great! Recommend this shop if you have the misfortune of Austin traffic.

  Sean S
11 months ago
Got a quote online and tried to schedule. When I tried to schedule one they said the quote may be hire but I would get a finial price before they start the repair... Then talked to them again and they said that not true. They will have to do the repair then give me a price....If you want to hand them a blank check then definitely come here.

  ABJ
a year ago
Thank you to the entire staff for fixing my 2018 Black Subaru Impreza, it was involved in a serious collision and they were able to fix up the entire vehicle. Cleaned it up for me, they did all the bells and whistles! When they called me to collect my vehicle it took less than 5 minutes for the process! Quick and efficient. Very hard workers! Thanks a million!

  Madeline Taylor
3 years ago
Richie and the rest of the staff were so helpful throughout the entire repair process. I had a very tough job for them and they completed very quality work. They also helped me with communicating with my insurance and rental car. 100% will come back with any repair needs in the futureServices: Painting, Body & TrimServices: Painting, Body & Trim