Classic Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nathan Torres
a day ago
After *a month* of multiple setbacks with the repair of my Grand Cherokee after having been rear-ended (none of which were anyone s fault), it has finally been returned to me!!! Justin, the lead, was nothing but communicative. I couldn t take many of the calls, but Justin left descriptive voicemails every time as the process went on. Justin also acted as a bit of a liaison to the insurance company s point-of-contact, able to secure a couple of extra days on my rental as I was out of town when the Jeep was finished. When I got it back?! Oh MY!!! It looked brand new (aside from the brand-new back hatch), was washed & detailed very well. To my great surprise, the folks at Classic Collision Rutland had also cleaned & detailed the front & back seat areas of the interior! This had been something I d wanted to do myself after I got the car back, but these guys saved me so much hassle & time I am one very happy customer! I d have done a better job tidying it up for them had I known! The Jeep is running well & looking great. Really appreciate Justin, the folks in the front office, and everyone else who worked on the vehicle. Justin himself came out and showed/described everything in detail once I picked it up. These guys are true professionals. I hope I don t *have* to go to them again ( ), but should the need arise, these guys are my first choice. I really appreciate all of the hard work & communication and, of course, on top of if it all the Jeep is looking fantastic! Thanks again, Classic Collision Rutland!!!

  Yvonne Munoz
2 months ago
I d not recommend bringing your shop here if you want quality work and an honest warranty.Used this place last year as per closest location covered by my insurance. Car was less than a year old when got rear ended. Ford emblem fell off after a month, but we didn t make a fuss about it. 1 year later we noticed that the light replaced was coming out. (Ill fitted) and a sensor on the bumper is out of place now. Took car in December to get looked at and was told they would call me back to discuss the warranty no one ever did. I called back 3 more times and finally spoke with the manager today. Was told there was damage near the sensor which voids the warranty (laughable please see picture of scratch which voids the warranty). Also was told the light tab was broken and the scratch there voided warranty. if these are enough damage to void the warranty, then I recommend you consider how sincere the shop is when offering a lifetime warranty on their repairs. Zero stars if I could. I d love to know how many people they void a warranty for. Save your money and peace of mind.

  Johnnalyn Covey
a week ago
I was very impressed by this shop. I had hail damage and the insurance company referred me to them.They were very responsive and informative on where my car was in the process and very fast.They washed and vacuumed my car as well which was so nice of them and totally not expected. If I ever need anything in the future, I will definitely be contacting them!

  Victoria Penalver
a month ago
Brandon and Caitlin have been on top with providing me the best and fast service. They took care of my vehicle in only one week.There are some minor issues that we are working on. But overall such a great service and experience.

  jessica stewart
a week ago
Brought my car in and they did an excellent job. Very impressed with the employees that work there. They answered all of my questions and they kept me informed the entire process. I recommend 100%!!

  Ryan Brown
a week ago
First off, I'm not one to leave reviews, but I can't recommend this place enough. Brodie took great care of me. Professional, knowledgeable, and trustworthy. All the boxes were checked. Thanks again for everything!

  Lulu McMexy
a week ago
In my time of uncertainty and great stress, the staff at Classic Collision were not only professional and patient with me, but they were also kind and uplifting. Thank you all so much for being experts in your industry.

  Phillip Escobar
3 days ago
Highly recommend this shop. My sister referred it to me and they did not disappoint. Brandon was great and the whole experience was top notch. Thank you

  David Mallory
6 months ago
The management, front staff, project, manager, and technicians were all fantastic. I received updates with every phase of the repair. The customer service and professionalism was on par and they exceeded my expectations by completing the repair process ahead of the expected delivery date. Roxie the GM, Alex and Irene at the front desk and Brandon the PM provided me with excellent customer service.Services: Painting, Body & Trim

  Sterling Vega
a week ago
Classic Collison did an outstanding job on my truck when I brought it in. Definitely has my business. love the staff too they are awesome!

  L Jimenez
4 years ago
Wow so thanks to all the staff at AMM I was recommended by Geico and really appreciate all they did. They fixed all the body work fast and got me back my car in 13 days. They even helped me locate my missing parking sticker even tho they didn t lose it I did. So helpful I will definitely go back if needed and I highly recommend them. Great job y all

  Koko Oliv
a year ago
The people were friendly and kind although it took months to get my car fixed. When I got it back, my plates weren't even put on and I had to ask where they were. The mechanic told me they were in the trunk and I had to ask twice to get them put back on. Obviously I can't drive with my plates off. Now I'm finding things missing from my car. Today I wanted to refill my washer fluid reservoir and lo and behold, the reservoir is just gone. I don't find these things until later, especially when the business is closed. As much as I want to be nice and not blow my top, I'm not happy about the lack of attention to detail. I'm no car expert so I'm afraid of finding out about anything else missing or whatever they forgot to put back.Services: Painting, Auto engine diagnostic, Body & Trim, Battery

  Tara D
a week ago
Justin was a great at keeping me updated throughout the process making it seemless and also reassuring that they were competent.

  Kristina Reyes
a week ago
Had a wonderful experience here, customer service was fantastic and really appreciate the great work.

  Andrea Alcala
5 years ago
Thank you all at AMM Collision for an outstanding job! The pics speak for themselves. Nate your an Amazing Geico Auto Adjuster! You Rock! It looks like a brand new car but not... Lol! Keep Making It Happen.. :)

  V B
2 years ago
AMMs standard of operating and customer service is beyond the scope of most businesses. I remember the staff by name. I don t think C.W. or Patricia know the impact they made by simply doing what they said they d do. The process was painless, patient, and the mechanics were more like a magicians. AMM is family

  Ese Agho
7 months ago
Lied about receiving an accidental check my insurance company cashed after I called trying to receive just proof of reimbursement. The secretaries or whomever answered the phone were rude and dismissive oh yeah and lied multiple times. I also emailed the shop prior that i was choosing another shop so in essence they stole the money

  Sahra Velasquez
a year ago
I am so pleased with my experience here! I was actually referred from another location that I had used previously (and who s customer service was awful) so I jumped in blindly and can vouch that I will use their services again. Derek was very kind and informative and kept me updated on the condition of my car that was repaired within a week. They even made sure numerous times that I was set up with a rental (something the other location did not do) Front office was very welcoming as well. After having a terrible experience at the research location I just wanted to give these guys kudos on the great work. If you are torn between the 2 and they are a short distance away from each other I promise you this is the better choice!

  Linda Chung
a year ago
The lady at the front desk does not effectively communicate. After we completed our appointment for Geico insurance damage estimator (since they are partnered and co-located) we talked to her to schedule a more detailed hail estimate. Rather than explaining the correct insurance process to us, she scheduled us for this estimate but when we showed up presented me with a form to approve the shop to perform repairs. Not once in our conversation was the word repair mentioned or the fact that we would be leaving our vehicle there for a prolonged period of time. We left and found a different shop that we felt more confident leaving our cars with.

  Genesis Rocha
a year ago
Kelly and the main painter (I think his name was David? Not sure) here are great! Kelly was very informative and knew what she was talking about and was great at communicating and sending updates.I was sent here by my insurance adjuster after another Classic Collision location messed up the pain on my Mercedes SUV and left the paint mismatched and with what I believe they call orange peel and a lot of over spray. The painter here was able to find other spots that had also been over sprayed and he was able to get that corrected. They got my SUV out within the very next day, unlike the other location where I had to wait weeks and had to return multiple times.Overall, great experience here! Not sure why they have all the bad reviews.

  Adam Nichols
a year ago
They didn't fix what I took the car into the shop for (and pointed out the to estimator originally) but they did replace some plastic paneling that wasn't damaged. After I pointed it out and asked them to fix the damage they tried to convince me that it actually wasn't damaged. According to my out-of-depth estimator, the 3/4 inch gap between my door and the door frame was "a factory defect". My photos from before the vandalism prove otherwise. Geico should not have sent me to this unprofessional shop.Service: Body & Trim

  Vicente Garza
2 years ago
They were able to replace my stolen catalytic converter. Upon receiving my vehicle, the driver side door was no longer opening. Not sure what they did during the repairing process to damage the locking mechanism. Called them about it and they said there was nothing they could do about their mistake, but would be willing to give me a quote to fix it. What do you think they will mess up next?

  Igor Goncharuk
a year ago
I had to have a repair. The repair was done but the glass installed was faulty. After contacting the shop, they notified me that the glass was on back order, and they would contact me when it came in. 2 months later I called again and they told me that they never got that request. But will work on it and give me a call back. 4 months later I was moving but still haven t heard from them so I contacted them again. The shop said they would have it in by beginning of the week(Monday) and I told them I was moving that Friday. They finally contacted me Thursday saying they should have the glass next day. Unfortunately I didn t have time to get it fixed the day as I was moving. Now I m living in a different state and still dealing with the issue of having it replaced. My insurance had to reopen the claim.Long review short, if you want speedy but sloppy service(no quality check) and horrible communication this is a place for you, otherwise take it somewhere else so that they can resolve any issues right away instead having you constantly nagging them to do something.

  Payten copeland
a year ago
Got my dented door fixed at this place and the communication with this company is a nightmare.They told me my car would be ready Tuesday- called on Tues and they said Wednesday, called on Wed and they said Thursday, on Thurs they said Monday, Monday they said FOR SURE Tuesday, was ready Wednesday. There were also 2 instances where THEY OFFERED to have the person working on my car call me and give me an estimate, no one ever called.Delays are understandable but their unprofessionalism to communicate a timeline with me was extremely frustrating- not having a car is expensive and stressful so you should give people a realistic timeline or at least some estimation not just have the lady answering phones say probably tomorrow so they can make accommodations for themselves. UNPROFESSIONALService: Painting

  Jay Gee
a year ago
I could not more advise against ever working with this manipulative, unqualified, uncertified company. Jorge is the manager and poorly handles customers, making promises about the work and then talking your ear off when his technicians don't know WHAT THEY ARE DOING but he wants to sound competent. Truth be told, they're not. I had repair work done on this car that was not done well and was producing sounds in my car. I contacted the repair shop twice, only to be shrugged off and told I must be wrong. I took it to my dealership, only for them to not ONLY verify that it WAS producing sounds, but that the REPAIR WORK had been unprofessional and unsatisfactory! THEN I WAS LISTENED TO. I had Jorge, on record, state multiple times that after 10 days with my car, they could find nothing wrong that in 2hr with a dealership, they were able to diagnose. Further, he said that IF a dealership could give what was wrong (which they did in 2hr), he would gladly cover costs for his technicians not being PROFESSIONAL ENOUGH, KNOWLEDGEABLE ENOUGH, QUALIFIED ENOUGH, OR CERTIFIED ENOUGH. Only to THEN REFUSE to cover the work done, EVEN THE INSPECTION DONE, that I have on recording that he would cover! I WILL provide this recording to ANYONE who might ask. This is an unprofessional, lying, incompetent establishment with poor technicians and manipulative management. Do not go here unless you want to GUARANTEE you'll have to go somewhere else to have repairs REDONE!

  Monique Lewis
a year ago
When i decided to get my body work done i stopped by there because i saw that their shop had Geico express. Upon seeing good reviews about them i knew they were the one for the job. That's when i met Rob and Jay. I explained what i needed and the extras that i wanted to b replaced/ added. They were VERY nice, relatable, quick and were always available when i had questions. They made my situation very easy and i will most definitely return if i or my husband should need them in the future. They made my car look better than the day that it bought it and made it look like the vision that i had in my head. Rob and Jay are GREATLY appreciated and i can not thank them enough!!!!! I wish i could post b4 and after pics on here. Its a HUGE difference.

  Lizette Suarez
4 years ago
AMM did an amazing job fixing my 2017 Honda Accord. Rob and CW explained in detail what was going to be done. The front bumper looks good as new as well as the left fender! I love it. They did outstanding with the color match. It took them no more than 3 business days for my vehicle to get fixed. Couldn t ask for better business.

  Zakerra
a year ago
I came here because of Geico Express. I was very sceptical of this place because some of the reviews were quite horrible. But I figured I'll risk it and check it out for myself. They did tell me my car would be ready on the 10th but it wasn't ready until the 16th. There were other minor issues especially with communication being one of them but OVERALL the experience wasn't as bad as I thought. I read some horror stories in these reviews and was quite nervous the whole time to be honest. But my car looks good for the most part. If anything changes I'll definitely do an updated review.Just remember patience and kindness is key and remember these people are human like us and make mistakes at the end of the day. It's something I had to realize too.THANKS PROCARE AMM!

  Jessica Smoot
4 years ago
Was referred to this location by my insurance as a place that could do my repairs, as well as a place i could pick up my rental car. Very seamless experience. The people assigned to my claim were friendly, came out and looked at my car, and gave me a run down of what they were going to do. I was thinking this would take a week int he shop, they completed it in 2 days! Picking up my car took a little longer than i thought (15 mins to get my keys back), but when i got my keys they had washed and detailed my car for me. I have 0 complaints . Would recommend and go back for other service.

  Bryce L
5 years ago
They do a great job matching paint and doing body work. They can be a little slow to respond but it's worth it for the quality of work these guys put out. I've had body work done on a different vehicle in the past and it came no where close to being as good as AMM. Their paint color matching is pretty much perfect compared to other body shops. Hopefully I don't have to return but if I needed some body or paint work done on my truck these would be the people I trust to do it right.