Classic Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julia Henderson
a month ago
I was very impressed with the team here, from start to finish! I couldn t have asked for a better experience as not only did they vacuum my car really well, but they also fixed a minor body issue I have with my front bumper - at no extra charge! My car truly looked better after bringing it to here and I m so glad I did. I brought my car in through my insurance and I believe one of their guys used to be an adjuster so he really knows his stuff. I ll always recommend them and although I hope I won t need them, I m glad to know where to find the right team!

  Wesley Berry
a month ago
Do not go here!Left my car here after I was rear-ended. Communication was horrible, and they trashed my car. It took them three weeks to put together an estimate, and that s only because I kept calling them. Finally they told me that they had sent the estimate to my insurance two weeks ago, which was confirmed to be a lie as my insurance never received the estimate. This also became news to me when I was out of town, so I asked how much the nightly storage fees would be. The receptionist didn t know. How does someone not know how much they charge for a service?Each time I would call them she would transfer me to her manager s office who was never available and whose voicemail box was full, so it was pointless to do so.When I finally retrieved my car I noticed the interior had been trashed. They took nearly everything out of the center console and glove box (pens, coins, gum, napkins, etc ) and tossed it all over the front seats. Why???

  Kelly Welch
2 months ago
I wish I could give ten stars! From start to finish, and every step of the way, working with Classic Collision was such a great experience. And a mega huge thank you to Trevor for being so kind, helpful, and going above and beyond! Having to take your car to get repaired is never fun, but when you work with people like Trevor and companies like Classic Collision, it really makes the process so much better. 20/10 recommend!

  Jon Nelson
6 months ago
Update: just picked up my vehicle this afternoon and it looks great! It was an absolute pleasure working with Logan and everybody else at this location. They were extremely courteous, communicative, professional, literally everything I have ever desired in a body shop and never once had before now. They called me last week to let me know my vehicle was ready but after a second look, there was a chip in the glass and window tint that they had missed. Instead of trying to talk their way out of it, they decided to keep the car a couple of extra days to make the window and tint right. This is the level of professionalism I come to expect and I'm so glad I have found it. I will definitely be taking my vehicle here for any future repairs. 10 Stars across the board if I could!Just dropped off my vehicle for a repair. Staff was incredibly professional, courteous, and fast. Exactly what I needed after working 10 hours. So far, absolute aces. Looking forward to seeing how fast they fix my vehicle and return it to me, but if the drop off is any indication, these guys are probably going to be amazing throughout the entire experience. The initial visit to a location is usually indicative of how they do business and they have been spot on thus far.

  The Word On Tech
a year ago
The management at this place are honest people, trying to do right by their customers. I had my concerns initially about when I'd get my car because they had a lot of cars. They estimated I'd get my car back in 2 weeks. I got it back in one week. They did a great job with the repairs. And they were great on keeping me updated on its status. Give these guys a try.

  Relentless
5 months ago
The only reason I m giving any stars is because of Monique and Drew. Don t hold your breath for the front staff. Made up stories about where my car was in the repair process. It wasn t until Monique gave me the run down and told me others made up stories that I realized it was going to be 2-3 more weeks until I got my car. Drew is cordial and tells you how it is and kept me updated throughout the process once he looked at my car. I m very appreciative of those two.

  Madison Kround
3 years ago
I got in a fender-bender last week that messed up the entire back end of my car, airbags, and seatbelts (from the force of the accident they had completely lost their pull back). My insurance agent PERSONALLY recommended this shop as he had used it when he was rear ended and had had great results. AMM told me one week to fix all of it and were only off by one day. I got my car back in amazing condition. All of my family couldn't believe I got it back so fast since they had worked with other places for similar collisions and it was 2-3 weeks! The front desk staff were super helpful in arranging a rental car for me last minute as well. Could not be happier with the outcome!Services: Painting, Body & Trim

  Elise Budd
5 months ago
I can t thank Jacob and the CC team enough. They gave me a fix on my fallen exhaust after a different shop s work failed on me. They explained it all very clearly to me and went above and beyond to make sure I was safe. HIGHLY RECOMMENDService: ExhaustService: Exhaust

  Jon Otero
7 months ago
I left feeling very happy with the level of service. I was wrong, within a month and a half of receiving my car I started having issues (i was there because someone else collided into my car and was getting it repaired). Long story short, they basically told me they never checked for damage in the area that I was having issues (even though thats where my car was struck). If I called the insurance company they would happily take my business and repair my vehicle. After getting approved, my estimator at Collision Course basically called them back telling them not to approve it because he thought I was trying to con them. I have a new car (less than 3 years old) with less than 30K miles, I just want my car fixed. They admitted to never checking that area, but somehow they know it was never damaged there. It never had issues before the accident and all of a sudden a problem that shouldn't appear until after 80-100K miles is occurring in the area in which I was hit. I should have noticed all the 1 star reviews and thought to go elsewhere. I don't recommend going here: fake professionalism. Phony service.

  Elizabeth Johnson
7 months ago
Excellent and thorough customer service. Was sent here for repair from GEICO. The communication was great both through text and phone calls. They definitely go the extra mile to make sure you re satisfied. Needed to bring my car back because the mirror didn t work. They took care of everything quickly. My car came back so clean I asked if they d waxed it! Definitely recommend!Service: Painting

  Gloria Glazier
10 months ago
The best !!!!!!!!! Did not have an appointment and they dropped their lunch to take care of me. They preordered my parts . Painted them and called me when they were ready so I don t have to leave my vehicle overnight. Couldn t ask for better. They are so professional and quick. Wouldn t go anywhere else. Estimate was lower than Toyota. Man looked at it and know within 0.10 of the real cost ended up being for the damage to be repaired. I live in Dallas but came here to Austin as a reference from another businessman that told me they are the best. I believe now they are.worth the drive !!!

  Stream Wave
9 months ago
They was supposed to fix a dent on my door. Small dent I was hit by a deer. They took off my door & did not disconnect my battery cable. They did a good job with the dent. But I had to spring for a new battery afterwards. They get no business from me again & I wouldn t recommend them to anyone..Service: PaintingService: Painting

  M W
10 months ago
I am not sure if giving 1 star is even appropriate. I reached out to Classic Collision due to the general good reviews I see online. Ms. A. Metcalf was very pleasant on the phone advising me to send in the estimate from another competitor. I had no experience with auto body�shops before, so I followed her advice that includes making an appointment to bring the car in for an in-person estimate. She told me that I could either have their�shop take a look at the car or leave the car their�for a more thorough estimate. I opted for the former and made the appointment. A few weeks later I went in for my appointment and was told that they don't do an in-person estimate, and that they had me booked for servicing. The receptionist was very abrupt and had no customer service manner. I confirmed with her that I was told otherwise. They eventually told me that they would perform the estimate and took some pictures of my car. I was told that I would get an update on what their estimate would be. I waited another few weeks when I eventually reached out to Classic Collision only to be told that there was no new estimate since that is not what they would do, and that my only option would be to simply have the car serviced there, or I could leave the car there for them to take it apart for a thorough estimate. I questioned why they gave another conflicting information when they could have told me this�in the first place and had me wasting my time on both taking the trip there and waiting weeks (when I could have had my car fixed or taken somewhere else). They could not answer my question nor apologize for their poor communication and lack of customer service. I also spoke with Ms. A. Metcalf, and her tone was completely different while keeping to refuse what she told me in our first conversation. Needless to say, I did not have to think twice of not having my car fixed there. I'm also glad I did not use their service anyway. Their priority of business seems to be on the cars from their network of insurances. Why is it so hard to find an honest and reasonably priced auto body shop with�good customer service? I suppose these things don't align much, if any.

  Hareendra Alahakoon
a year ago
I went here to replace my front bumper after a deer hit. Roger was excellent he explained everything to me clearly and he had done a nice job on my Toyota. My RAV4 had a previous collision damage which the previous body shop hadn't fixed properly. Roger took the courtesy to fix everything properly and align the front bumper. The color match was excellent. They had an estimated date of 14 days to complete the repair but they did it in 9 days. They sent updates every step of the way so everything was very convenient. I'm extremely satisfied with their work and I would recommend this place to anyone.

  atlgtrman
a year ago
Drew and company were stellar for 2 separate fender benders that included them doing extra work for free (installed brake light, and sanded/UV clear coated my headlamps to look like new again), in addition to providing the right amount of communication along the way, plus made it super easy to deal with Enterprise with them having a desk right there inside. Pickup and drop off was made even easier when Drew dropped off my car to my work less than a mile away. Overall, I can't be happier with the way my car turned out, and the ease of doing business. Highly recommended!Services: Painting, Body & Trim

  Joseph Briceno
11 months ago
My experience with Classic Collision was great! I got my truck back a week early. I was I updated on the progress of my vehicle daily. They even detailed my truck! We're a dog family with a 2yr old husky so it wasn't an easy task but it's as clean as it was when I drove it off the lot! I will be sure to come back with any repairs we might need in the future. Thank you Classic Collision!

  Dane DeRouen
9 months ago
The Classic Collision team did a great job on repairs to my son s car. They provided frequent status updates and finished ahead of schedule. Very pleased with the results.Service: Body & TrimService: Body & Trim

  jess berglund
a year ago
I had a repair done before the business changed hands. The repair started coming apart because of another little accident that I had (my fault). I brought the vehicle in to have them look at it and right there the manager had a guy come off a job and quickly replace some plastic snaps and reattach the piece that was coming loose. It was old school customer service that I don't see that often anymore. I'd recommend these these guys.

  D Deleon
a year ago
Great service all around. Messed up the rear of my vehicle backing up into someone else's truck; All State sent me here, and Hector took care of my vehicle in record time. The rear looks better than it did before the accident. Ashley at the front desk was helpful each time I called, too, even when I was having trouble putting into words what I was trying to say. This is a good place to get your collision repairs at.

  Courtney Grace
3 years ago
These folks were so kind. They were communicative throughout the process and worked directly with my insurance provider so I didn't have to do any of the heavy lifting. Plus, they're FAST I brought my car in Thursday late afternoon and before midday the following Tuesday, it was ready for pickup. I'm pretty sure I heard them say any of the work they did has a lifetime warranty too... so that's reassuring. Overall, had a really great experience and highly recommend if you're in the South Austin area.Service: Body & Trim

  Jennifer Hill
2 years ago
Such a great place to bring my car after an accident. Professional, kind, and way beyond expectations in communication on the status and process of getting it fixed. Everyone there is friendly and kind and makes the annoying inconvenience of having to get your car fixed absolutely as best as it can be. And topping it off with an incredible detail job, I am beyond pleased with the experience and the results. They really have customer experience figured out, you can't go wrong choosing them!!

  Brianna Smith
6 months ago
Excellent customer service! Jason provided regular updates and made the process of getting my car repaired easier than I thought! Thank you Jason!Service: Body & TrimService: Body & Trim

  Trisha Lynn
a year ago
I recently had work done here at Classic Collision & very soon after my car wouldn t start when trying to get to work from Kyle to RoundRock. I was obviously distraught and had to pay to Uber to work that morning. I called Classic after arriving to work & the Service Manager Jacob said even tho none of my repairs involved mechanical work and is likely nothing to do w the accident would pick me up from work and drive me to my place w a battery to see if that was the issue. Turns out it was. They went above and beyond when they didn t have to not because of a mistake they made but because they cared about making sure my vehicle and myself was taken care of! I d recommend anyone who wants someone a company who stands by thier work but more importantly prioritizes customer service above all to take your vehicle here!

  Jason Walker
2 years ago
I took my car here for bodywork from an accident, and the whole experience was great. I worked with Paul M. and he made the process easy and painless, even while I worked through some issues with my insurance company. AMM was informative throughout and I received text messages for every step along the way letting me know when my car would likely be ready for pickup. I had a rental scheduled and they handled making sure that the rental car company picked me up when I dropped my car off, and even offered to help handle the return. When I received my car it looked good as new. I highly recommend AMM, and although I hope I don't need bodywork any time soon, they will definitely be first on my list in the future.Services: Painting, Body & Trim

  Leah Reed
a year ago
BEWARE of the company. They took the insurance check the adjuster sent to them and never fixed my vehicle. My name was also on that check. I called several times and they never scheduled my vehicle and deposited it anyway. Michele requested the check # and then stopped responding. Then forwarded me to Emily and asked to investigate then nothing. This was in APRIL! It's now October and no answer! Really shady company!

  natalie pre
2 years ago
I am amazed at how fast they were able to repair my vehicle ! It was my first time dealing with insurance and the process of having to fix damages after a small accident, but Roy was extremely helpful from start to finish. I brought my car in Monday and they gave it back to me looking brand new again by Thursday ! I would absolutely recommend to anyone who is going through the stressful process of repairs. I not only left happy, but I left feeling like I had never been in a accident in the first place. 10/10 all around on service and professionalismServices: Painting, Body & Trim

  Reni A
2 years ago
Thank You AMM collision team for fixing my car. 100% recommend this place!� Mr. ROY GARZA is the best service advisor. His customer service, and professionalism is top notch. I was well informed through out the repair process and Mr. Garza went above and beyond to make sure everything was done appropriately during a short period of time. And to every staff member that worked on my car-Thank You for the amazing job- my car looks brand new.Services: Painting, Body & Trim

  Sage Hassel
2 years ago
Roy was the absolute best to work with! I could not recommend this location of AMM more. The front desk staff was always kind and helpful. Multiple calls with updates on my car throughout the duration put me at ease and I always felt that they truly cared about their work and making sure it was done with the best possible quality and efficiency.Service: Body & Trim

  Kodie Bowen
3 years ago
AMM Collision is awesome! I received exceptional service, my car was fixed quickly and the team is extremely professional. I recently moved here and my car was involved in a hit and run during COVID-19. (Worst timing ever) My entire rear end of my car was demolished. They got my car fixed in 10 days! Not business days, 10 days from when I brought it in. This job could have easily taken 3 weeks or longer. My car looks better than it did before I brought it in. Seriously I am so glad I went here. I want to thank Roy, Shannon and Roger for being so nice, professional and helpful through this entire process. Also major thank you to the guys/girls in the shop who repaired my car! Seriously couldn't of have a better experience. Thank you AMM!

  Morgan Burrell
a year ago
I had an appointment with Classic Collision to get my car looked at by an estimator. When I arrived for my 8 a.m. appointment, I was told that they don't take estimator appointments on that particular day. They blamed it on my insurance company, Allstate, and rescheduled me for a week later.I went to the secondary appointment, had my car looked at and never received any follow-up information via email (even though I was told I would). So I called. I was told the estimator called Allstate and the case was closed. Classic Collision said I needed to call Allstate and figure out why.I called Allstate and the agent said Classic Collision told them I was a no-show for my initial appointment. Apparently, Classic Collision "called my number several times and I didn't even answer my phone". As a result, Allstate closed out my file.Needless to say, I won't be getting my car repaired here. If you do decide to go with this company, good luck working with insurance.