Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Salas Austin
a month ago
They were very professional and helpful. I appreciate the updates sent via msg about the work done on my car. They fixed it as they told me and It was done 2 days before the expected date.. It looks like new, and they did a great job! The only issue is they broke a small plastic piece in the trunk when they reinstalled what they removed before...and it doesn't look good! But they orderd the replacement part as soon I told them...the service advisor Jake was nice and responsive, and said that this issue will be fixed quickly! So had to go back there to get it fixed . Also I was surprised to see how much it costs to fixe a small thing..I guess these are the rates here in north Austin..fortunately everything is paid off by the insurance!

  Juanita Celedon
4 months ago
,THIS REPAIR SHOP ISNT JUST A REPAIR SHOP, they take the time to care about your needs and concerns and make sure your happy at the end of the day, Thank you once again to GM David & Manger Erica front CSR james & all the painters and body men! They made my car look like nothing ever happened! This is the ONLY CALIBER I RECOMMEND TO family and friends! 620 rocks & has an awesome support system! Thank you for all that you doMy Nissan looks brand new again!

  Revanth Donepudi
3 days ago
My overall experience of car handover to pickup is not good. My car was driven for 100 miles after I gave it for repair, When asked, I was informed that the car is driven for configuration purpose. The car was driven on the toll roads which I had to pay later. My new car has come back with minor scratches

  Lizabeth Ronquillo-Ramirez
2 months ago
Wonderful staff & they are VERY good about keeping you updated on the progress of your vehicle! They text/called me with every updateMade the rental return super easy too, they took care of it! Thank you for making the process of getting my car fixed as nice and quick as possible!

  Cristina Crissy Cervantes
6 months ago
I Waited some time before I did a review. I m overall very happy with the services. Danny did an amazing job. I went to Colorado recently and my car was great the whole trip! Justin, who helped set a time up for the estimate as well as the repairs was so friendly. Everyone I encountered was very kind. I would definitely come back. Thanks, Danny for doing a wonderful job on the repair!

  Min Cui
3 weeks ago
Our brand new vehicle was damaged in the hailstorm during late September 2023, and while the entire repair process took a long time (waiting for spots to open up, ordering parts, etc.), Brandon and his team did a great job communicating with us through the whole ordeal. The vehicle was fixed, and the work is virtually flawless.Thank you!!!

  Zachariah Gregg
2 months ago
James from the counter was professional and kind and welcoming. Daniel the service advisor made me feel comfortable in a bad situation and ensure me my vehicle was in great hands. Would recommend these guys whenever needing repairs done.

  Josh Brown
2 months ago
Very slow and poor communication.I was in an accident and my insurance recommended caliber so I took my car here. It took 2.5 months to complete the repairs on a very common model of car and what I was told was a routine rear end and suspension repair. I understand supply chain problems and things can get delayed but that wasn t the problem. It took 6 weeks from the time they told me they had all the parts delivered until it was done. The mechanic found more work that was needed .twice! It was a month past the initial estimated date when I finally got the car back. And for the last two weeks every day I called them (since they never messaged me) and every day I would get another excuse why it wasn t ready yet and a just one or two more days . I will never use these clowns again.

  30000000TB
2 months ago
Awesome crew they have, and polite. I had two vehicles fixed here and both were fixed properly and with detail. It's been close to two years with no issues and the paint is still like new.

  HugoLaura Juarez
5 months ago
Brandon Goodman was my estimator and all the time he gave me updates over my car. Good communication and the work that was done was extremely great. I recommend caliber collision 620 to everyone I know. My car that came back was exactly like brand new.

  Lyndsey
2 months ago
My daughter was in an accident that resulted in front end damage. I chose Caliber Collision not knowing much about them, other than from the reviews. Sometimes that backfires but not in this case. They made the whole process pretty easy in that they were very communicative, friendly and the work done was excellent. I appreciate James and Daniel, and the rest of the staff at Caliber Collision for all of their good work and helping us navigate a stressful situation.

  B Brand
a month ago
First off, I have to say that the front desk staff is very nice and helpful, which is the only reason I'd like to give this review more than one star. However, the shop itself is in bed with the insurance company so don't expect a fair estimate for your vehicle repairs AT ALL.Brandon Goodman at Caliber initially estimated the damages for my vehicle at $2,622.01, and then when I dropped my car off for repairs per the insurance company, the "new" estimate became $4,592.36 (more than double the initial estimate- huh!) And Brandon claimed it could be even HIGHER than that if they uncovered "additional damage". He also claimed it would be "really difficult" to find a door for my vehicle from a junkyard due to it being an older vehicle, even though it's extremely common and a very average color.Well Brandon was wrong on all accounts - I found a matching door for $142 (including tax) at a junkyard in town and there were MULTIPLE options because it's an extremely common car and color.So all-in, I got my car fixed for less than $600 and it's more than functional. I am 100% back on the road almost as if nothing happened, no thanks to Brandon or Caliber Collision. If I had gotten all new parts, MAYBE it would have been double that, but it would have no doubt been equal to or less than the initial estimate of $2600.Due to Caliber's partnership with USAA, they said that they wouldn't be able to to repair my car even if I brought it to them on my own independent of USAA's valuation. I guess they don't actually want business, then.Don't expect to be treated fairly at Caliber Collision - they're in bed with USAA and just trying to make money without any regard for people's lives, money or time. They don't care about providing you with an accurate estimate or doing research to find the reasonable parts that you need and get you back on the road, because it's in THEIR best interest to total your car by overestimating repair costs - this way, the insurance company can underpay you for your vehicle and turn around and sell it at auction for a profit. And I'm sure the collision center gets a cut or kickback from the insurance company for their part in the unethical process. Take your business elsewhere, and leave their illogical business practices and astronomical estimates on the curb where they belong.

  Jason Thomas
4 days ago
Brandon was great. Very professional, kept us up to date on repairs and delivered on time. Couldn t ask for anything more!

  Pat Watson
a year ago
They were awesome! Fixed my car quickly as promised. Chris was wonderful to work with. I hated getting rear ended by the commercial vehicle. But now I have my vehicle repaired and back with me! I highly recommend them!

  Kelly Allen
a year ago
You can trust this shop. They were in constant communication with me once I dropped off my truck and now it looks better than the day I bought it. They did a great job! Thanks y all!

  Austin Texas
6 months ago
I have been using Caliber Collision center on 620-hwy (by LakeLine mall) for the last 20yrs. One of the biggest reason that I have been referred and using this location because I am lucky to have Mr. David Schwartz / center Mgr has been very professional, trustworthy, quality work and stand behind every workmanship.I am recommending this location to every one and if you are lucky like me to have Mr David S. Taking care of all my luxury vehicles.Thank you David! thank you caliber Collision!

  Tony Shepherd
5 months ago
Great experience with this location. David and the crew are very professional and the work was exceptional. Quick turnaround on the work performed. Great communication as well. I will be a return customer. Highly recommend Caliber Collision 620.Service: PaintingService: Painting

  Kate Cooper
9 months ago
An excellent experience! The staff was friendly and knowledgeable, explaining the repairs needed in a clear and understandable way while answering the additional questions I had.The turnaround time was a day earlier than expected (instead of 5-7 days it only took 4), and they kept me updated throughout the process.Very satisfied with the quality of their work. They even cleaned out the inside of my car and washed the exterior, thanks so much!

  Kelly Butcher
2 months ago
Branden and his team were professional and communicative. They did a great job on the repair and I couldn t be happier!

  FPV Mike
4 months ago
Great customer service & quality. Brandon took good care of my car & Erica was delightful to interact with. I will definitely be referring this location to others!

  Caleb Moore
3 years ago
The team here at Caliber Collision Austin Highway 620 off Ranch Rd location are top-notch and extremely professional. Updates were provided daily via text to me by the team. They also cleaned my vehicle up really good inside and out.I highly recommend bringing your vehicle in to be fixed up by these courteous ladies and gentlemen. 10/10.Thank you Caliber Collision for improving the image of collision repair experiences. You guys are the obvious pick of shops in every community. I am most thankful for you guys in your efforts to restore me, as well as other satisfied customers, back to the rhythm of life! Glad to have my car back and more beautiful than before.

  Jeff Raffaele
a month ago
Great communication throughout the entire process! Staff was friendly, clear and available. All the things you need when dealing with body repairs after accidents.

  Catherine Murphy
6 months ago
Caliber did a great job on my car after hail damage. My specialist, Nick Gostowki kept me updated as the car moved thru the process. He polite and professional and great to work with.

  Tom Scott
6 months ago
Staff was very professional, knowledgeable about what needed to be repair. The vehicle was returned at least a week before the original date promised. The vehicle was clean inside and washed. Would definitely use Caliber Collision again if the need arises.Service: Body & TrimService: Body & Trim

  Megan A. Mendes, LMT, CEIM
10 months ago
My husband has used Caliber Collision (this location) before and recommended it for me. From James at the front desk, to Brandon who initially checked out my vehicle, to Nick managing the work and keeping in contact with me, they did a stellar job! My car looks great and I'll definitely us Caliber Collision again!Service: Body & TrimService: Body & Trim

  Evan Stinson
3 weeks ago
Amazing service and staff here, I d recommend coming here for all your work and car needs.

  David McClellan
8 months ago
I've taken cars to this Caliber location several times and have worked with Brandon each time. Brandon has been amazing to work with, very professional, excellent service and an advocate for the customer. He will take care of you!Service: Body & TrimService: Body & Trim

  Ricardo Castaneda
a year ago
This is the second time we've brought my wife's car in to the 620 location for repairs due to an accident. We requested Caliber for insurance covered repairs the second time because they had done such a good job previously. They did not dissappoint. They are professional, communicate well, and get the job done right. They are busy though and you may have to wait a bit for an appointment, but I would recommend them.Service: Body & Trim

  Silvia Macias
6 months ago
They did a great job on my vehicle and even had it ready before the estimated completion date.They kept me updated via text so I never had to call and check up on my vehicle.

  Pratyusha Anne
8 months ago
Had a very satisfactory experience overall. Staff at this location are very friendly. From James at front desk to Daniel who took care of the car repairs have done a great job. My car was repaired within no time with Daniel updating the progress of the repair from time to time.