Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jared Newberg
a month ago
We cannot thank Heather and her team enough for all of the work they put into repairing our vehicle in such a fast manner. We were hit 18 days out from moving across the country with this car, and she originally quoted me 30+ days for repair. Heather and her team were able to complete repairs in 15 days! She was overly communicative through the whole process and always kept me updated with progress. A million thank you's to everyone at Caliber.

  Fredy Escobar
11 months ago
Any time I need some help to repair all my car, they do only amazing job repair, I love this place!! South Lamar Caliber kept me informed up informed on what they repair back on promised time!! Thank you to all team members and the front reception team for going above and beyond for our car!! I will add more pictures went they finish fixing my truck!

  William Willis
6 days ago
Caliber Collision took our Subaru OutBack, which had been beenwhich had been hit hard on the right front side by a pickup truck,producing a large deep dent and doing some damage to the right front wheel as well. CC kept us informed with their progress and did an excellent job of repair. This is the third job Caliber Collision has done for us over the last 10 or 12 years. We have always been wiyj their jobs.

  Stacey Chang
4 months ago
Just enough incompetence, and you know you should go elsewhere. State Farm lists Caliber Collision as a Select Service shop, which means all the estimates and repairs are handled directly with State Farm. In theory, this is supposed to make it easier right? I submitted paperwork and waited nearly a week for them to call me. When they did, they scheduled me for an estimate a couple weeks out. I arrived at the appointed time - the estimator wasn't available, so I went and got lunch. When I returned the estimator first words were "We don't actually do estimates like this. We only do estimates once we start the repair and can take the car apart. I don't know why you got scheduled for this." Okay, fine, I have no problem if that's your process, but why did I get scheduled for an estimate? Her response "I don't know, I'll tell the general manager". She said she'd still take pictures and add it to the file. When I asked her if she would share that with State Farm, her answer was "No, we only do estimates when we're approved to do the repair." ?!?!?! After which she took pictures anyway. When I asked her if this appointment was both a waste of time for me and her, she shrugged, and said "I agree." This one set of interactions (appointment setting, follow-up, and then the appointment itself - I won't bore you with the rest of the frustrating details) suggests Caliber doesn't hire for people who care that much about the service experience or customer satisfaction, and seemed resigned to do what they're told, but nothing more. Which means I'm going to a local shop where someone actually cares about earning their business.

  Jennifer Royan
5 months ago
Better than I anticipated! The drop off in Austin was painless. I waited maybe 15 minutes for the rental car to be dropped off. They gave an estimate of two weeks and finished in one. When I did pick it up, it was cleaner than it s ever been. Very friendly, fast and efficient.

  Ashley Ronnebaum
4 months ago
I ve utilized caliber collision on S Lamar twice. My first experience was absolutely wonderful, so I had no hesitation going back when I had hail damage. Unfortunately, this time around has been a train wreck. I was quoted three weeks and my car took six weeks to finish. Once I received the car I found out that insurance didn t approve fixing the paint. During the process, I was informed that insurance was questioning it. However, within that conversation I said that was not acceptable and I was assured by caliber it would be taken care of. I never heard anything more about it other than my car was being taped up for paint. I assumed that meant we didn t have a problem. So, I waited six weeks to find my car wasn t fully fixed as the paint wasn t repaired in addition to the glass. Lastly, the communication during the process was spotty as best. I had to call for weekly updates and when I called I waited on hold for 10+ minutes nearly every time. Lastly, as a female there is nothing more frustrating than being mansplained rock chips v hail damage. I was in the car, I know it was hail damage and hail damage can chip paint. I saw it happen.

  Patrick Sweeney
a month ago
Unfortunately, Caliber Collision has provided some of the worst service that I ve ever had. I would recommend highly that you do not take your car here unless you want to play the game of try and find how Caliber Collision has damaged your car. While getting a simple mirror fixed they scratched my paint down to the sheet metal and cracked my windshield. I had to push them to fix the scratches in the fender. Then I got the car back a second time I noticed a day later that they had also given my windshield a hairline crack. When I talk to the manager, he was extremely rude and act like I was just making it all up. To say I am disappointment is an understatement.

  Nathan Tallucorg
4 months ago
There were multiple delays on the repair of my car. One delay was because they broke the trying to install it on my wheel. I was told that it would be ready today and I could pick up on Saturday any time before 12:30 I was also told an associate would be present to release my car. I showed up at 9:40 and all the doors were locked and the lights were out. No one answered after multiple knocks and calls. I was transferred to the call center who told me that they cannot call anyone because they re only the call center.Very frustrating because it was dropped off way before Thanksgiving, and I was hoping it would be available this weekend.The hours on the website and on the front door state Sat: 8-12 for the South Lamar location. Maybe change it to CLOSED on weekends or have employees actually show up during business hours. I do not like leaving negative reviews at all, but in this case, there was no one I could call or talk to. So this is the only way to reach out to the company on a Saturday at 11:00 AM (during posted business hours)

  Alyssa Sanchez
a week ago
I loved the way they repaired my vehicle they also had it repaired very soon 2 weeks , they will always call me to let me know of anything they will be doing of the vehicle

  Cynthia
2 months ago
Was promised an estimate the same day or at the latest the very next day. It s been a week with no communication. I called and the receptionist said, the estimator will get to you when he gets to you. She didn t ask my name or any details to follow up with the estimator. Maybe they had the wrong contact info or something so follow up would ve been nice. I pressed the issue and she took my name and still no follow up. I have the feeling once, I told the estimator I may be paying out-of-pocket instead of using insurance. My estimate got pushed to the bottom of the pile.

  Manix Fan
2 months ago
Terrible service. I had to wait over 2 weeks just to get an estimate, just to have someone spend 5 minutes looking at my car. I did not take my car in this morning because of the icy roads and tried taking it in later in the day, but now they are saying it will be THREE WEEKS before they have an "appointment" available. So laughably bad, I will not give them the opportunity to waste any more of my time and would advise you to not let them waste yours.

  Melissa Moreno
a month ago
Great customer service. Damian was my service tech and was amazing keeping me informed in the progress of my vehicle. Great place to get your vehicle fixed.

  Bente Nilssen
6 months ago
Damian at Caliber Collision was delightful to work with. He went above standard service to ensure I got my car back on the road in good shape.I had to go back to add some air into one tire, and it took me five minutes on my way to work. His exceptional attention is what I call excellent service.

  Kaushik Narayanan
3 months ago
Great customer service!. Went through Geico. They kept me informed through the entire process. Quality worksmanship. Rental car pickup was a breeze as Enterprise picked me up from Calliber itself.

  Daniel Duong
3 months ago
Absolute horrible experience. Initially I had taken my car for auto repairs and my service person removed my door edge guards to get replacements. It's been many months and I haven't received my door edge guards yet. He has been very unprofessional and not giving me frequent updates. I've had to call multiple times to get any type of update.

  Iris Zepeda
6 months ago
Come in and ask for Aaron! Came in to get an oil change and a brake flush. Left a customer forever! Great location, clean, great pricing. They really took care of me today. Highly recommend!Service: Oil changeService: Oil change

  Alfonso De Los Reyes
4 months ago
Not satisfied with the work performed by both State Farm and Caliber Collision. Left the uneven gap on the tailgate and all that Heather could say was. That there's no significant damage and there is not we can do about it. Ray from Sate Farm said that I would have to OP N another claim because they don't know what caused it.

  Tyler Johnson
2 years ago
They were very helpful until they delivered my car. The work was not done correctly and when I brought to their attention they haven t returned my calls or tried to fix the issues. They don t stand behind their work and they took twice as long as estimated. My front bumper and hood have a yellow tint and my emblem is not straight or centered. This is very frustrating!! I continue to get the run around with their office.Services: Painting, Body & Trim

  Celeste Yanez
a month ago
Great customer service & Damian was communicate 3 times a week . Great job done on may vehicle.

  Sydney Adkins
11 months ago
Such a smooth and easy process - a nice change from the mess of dealing with insurance after an accident. Nicholas was great at keeping me up to date with the progress. He gave me heads up when he ran into an issue but ended up finding a solution quickly and had my car ready a week earlier than expected! They cleaned and detailed my car before giving it back to me. It looked better than the day I bought it.Service: Body & Trim

  Anna Martinez
6 months ago
This place is a mess. They took in my crashed car a week ago only for me to later find out that they should not have taken it in in the first place because Volkswagen appraisals shouldn't go to this location in the first place. 4 days later I'm told to come pick up my car, because they can't fix it and book an appointment with the Onion Creek location in 3 months time to fix a heavily damaged car. Calling Onion Creek, they said none of this should have happened and that they DO have the equipment to fix my car at the South Lamar location. Now my car is still stuck with them and they won't return my calls.Update: yesterday we picked up the car and they charged us the full bill and made us pay the $500 deductible in order to get the car fixed at another location for no service done at all. Now they are ignoring all our calls from my partner's number (immediately picked up when I called) and of course the manager is never there.

  Review Genie
8 months ago
Did a great job on my car repair. It was a fast, friendly and efficient experience. I was very happy with the S Lamar location and their staff esp. Michael Damien and Mario at Enterprise Rent a Car.

  Fabian Sonnenwald
7 months ago
Great Job! I would have given more than 5 stars if it was possible.I appreciate that you managed to finish my Q5 before the scheduled completion date. It was scheduled for Tuesday after Labor Day, but it was finished on Thursday of the previous week.Service: Body & TrimService: Body & Trim

  Melissa Burst
7 months ago
The service here is very good and professionally managed. They took good care of me. It was nice that I could take care of the rental there also so I didn't have to go to Enterprise separately.

  Ermy Brysacz
4 months ago
Great Service! Heather was a great point of contact, she was readily available to handle any questions and concerns! Thanks Again!

  Celeste Guzman
5 months ago
Michael and Jacob went above and beyond to get my vehicle back to my family and I! So happy I went to caliber and not somewhere else. Thank you South LamarServices: Steering & suspension repair, PaintingServices: Steering & suspension repair, Painting

  Jonathan Raymond
3 weeks ago
Caliber Collision and Damien the service representative took care of my truck and made it look great

  Samantha Munoz
a year ago
Alan at this location is beyond exceptional in the service he provides to his customers. My car was hit within my first week of moving to Austin and Alan made me feel secure during the whole process of getting my car fixed and getting everything situated with the liable drivers insurance company. While caliber was working on my car, Alan was great about providing updates and always quick to answer any additional questions I had. Upon picking up my car, which looked great and good as new, Alan provided superior customer service and let me know if I ever need anything car related to let him know. Having just moved to Austin and going through this experience, this was very comforting to hear. I 100% recommend this location for any car needs.

  Nathaniel Gomez
6 months ago
I can't believe how they do business.Series of events:1. Walked in (not allowed which makes sense but the way I was told when I walked up to the counter was leaving something to be desired from a customer experience standpoint)2. Was asked if I was using insurance for my body repair claim (I didn't know how much the repair was so told them it depends on the cost. I.e. a $1000 fix, I'd rather go out of pocket. $5k, probably using insurance)3. When I said I wasn't sure and gave her the reason above, she said "I can guarantee if you aren't using insurance, the repairs will be more than $1000" - lol what? THEY DIDN'T EVEN SEE MY CAR4. When I questioned again not knowing if I'd want to file a claim, she then just turned to another person and handed me a card to call.Not somewhere I will bring my business ever if that's the type of service they are giving.

  Gina Hyman
a year ago
I am beyond satisfied with caliber collision. John was my advisor and he did a wonderful job with keeping me informed throughout the week on the status of my vehicle. He did everything he could to get my vehicle done in a timely manner. His customer service was beyond exceptional. The front desk was always very nice and welcoming. Great experience overall. Would highly recommend caliber collision to friends and familyService: Body & Trim