Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Vernon Edwards
a month ago
I recently had a highly satisfactory experience at Caliber Collision, and I am compelled to share my positive feedback. Ernest, my dedicated service advisor, consistently provided comprehensive updates throughout the entire repair process. Tom, another valuable member of the team, was readily available to address any inquiries I had regarding my vehicle. Additionally, Lisa at the front desk exhibited exemplary customer service.The collective commitment to professionalism and customer satisfaction at this location exceeded my expectations. I am genuinely pleased with the service I received and wholeheartedly recommend Caliber Collision for any automotive repair needs. The expertise, attentiveness, and courteousness demonstrated by Ernest, Tom, and Lisa make this establishment a standout choice for vehicle repairs.
Craig Luthy
a month ago
I was able to get my repairs scheduled immediately and the communication/customer service during the process was phenomenal. Ernest and the team was able to get my vehicle completed ahead of schedule. Great overall experience.
Elizabeth Pacho
a month ago
I had a great experience with Caliber after suffering a hit and run. Brian was great to work with, he kept me updated, was honest and promised to have my truck looking as good as it did when I bought it. Brian kept his promise and my truck looks great.
Jared Masucci
3 months ago
My service advisor Brian Paz kept me updated about my repairs and made me feel at ease knowing my vehicle was being well taken care of. He was very thorough and detailed in his communication about everything that was being done. Brian and Caliber Collision will come highly recommended to any of my friends/family.
Ava Capuano
2 weeks ago
I wish I could rate Brian a 20/10. He kept in touch and kept me updated along the way. He went above and beyond and even took a look at some damage (that I opted to not get fixed at that time) to help me understand what it would take to get it repaired. As for the repair myself, the blending of the new panel to the existing (my car is a dark gray 2018 so it had definitely faded) was seamless and it truly looks like nothing ever happened!! My car was cleaned on the inside which I was not expecting and really set the level of customer care apart from anywhere else I ve been. I had mentioned that the switch in my drivers side door for the passenger window had just stopped working, just so the repair team would know that it was like that and they didn t do it, and now it works again. I don t even know if that was planned or just by chance but I choose to attribute that to the outstanding team at Caliber. I ve already recommended Caliber and this location in particular to my coworkers. All that to say a HUGE thank you to the Caliber team!!!
Carlos Reynosa
3 months ago
I took my vehicle for repairs and was assign an adjuster (Nellie) who was very professional and would actually contact me about anything and all updates of my vehicle. For odd reasons, she moved on with her career and I was assign a different adjuster David. David has not been able to return my calls or update me with the process of my vehicle. I called today and was informed that the GM of this facility would return my call. No one called and another week has gone by without any knowledge or progress of my vehicle. I do not recommend this facility for there neglect of there customers nor there concerns for there customers. My vehicle has been in there possession since 11/09 and I'm paying out of pocket for my rental. Therefore the importance communication is highly for me!
Matt Wolfington
4 months ago
Updates were misleading. Repairs were not timely and I am not blaming parts delays that were anticipated. Car was not even ready after being told to pick it up. Missing parts: TPMS sensors were missing from the tires.Car was not clean upon pickup. Terrible experience. My insurance company was even shocked and had to get involved because of the lack of professionalism and inability to make progress on repairs.
Carmen Gioia
2 months ago
Jonathan was professional and very helpful when the parts manufacturer was delayed. He went above and beyond to locate the parts from another supplier. I can't recommend him enough.
Marshall Saleman
2 months ago
* UPDATE: IT HAS BEEN 2 MONTHS SINCE I POSTED THE REVIEW, FOR PR THEY STATED PUBLICLY TO REACH OUT TO THEM, ETC ETC, I HAVE EMAILED THEM TWICE AND NEVER RECEIVED A RESPONSE. TRUST THEM WITH YOUR CAR AT YOUR OWN RISK, IT MAY COME BACK WITH MORE DAMAGE THAN BEFORE YOU LEFT IT WITH THEM, AND MAY BE MISSING PERSONAL PROPERTY LIKE MINE, WITH NO RECOURSE WHATSOEVER *My car was considered a total loss, which I did an owner retained loss. When I got the car back there was more damage than when I dropped it off. It seems added damage was made to increase the cost of repair. Someone tried to break into the trunk and there are dents on both sides of the trunk from this damage that was not there when I dropped off the vehicle. Further more there is personal property missing from the vehicle. A 12 hybrid audio Clarus subwoofer, and Mercedes logo projection lights were removed.
GOPAL KC
a month ago
I would like to say thank you to Tom at the Shelby lane Caliber for such great customer service! I would recommend to family and friends!
Sean Quigley
a month ago
Went in for an estimate and got lectured about wasting people's time before being given an absurd quote and told anything broken by technicians would additionally be on my dime. Felt incredibly greedy and rude while I was treated like a child
Holly Martin
a year ago
I recently had a crash, and this location was so kind to me throughout the whole process. They were informative from the start, but what I really appreciated was Brock updating me almost every day on the vehicles' status. He explained the process very well, and made sure to try and get it done as soon as possible. When picking up my vehicle, he was so kind to me and I noticed that he had even cleaned the interior of my vehicle as well! The service was above and beyond, and I am so grateful that they were available in my time of need. 10/10 recommend using this location for your next servicing :)Service: Body & Trim
Koray Adams
5 months ago
Waaay too pricey, like they don t even do what you want them to do. They automatically tell you that you need to change 5 extra part that you may not even need. But this place for insurance companies only, stay away from it if you go out of pocket.
Louis Photo Lou Perez
3 years ago
my elderly parents took there 2017 santa fe to this location where they were told it was fixed but needed to be test run to make sure. The service rep that was to take that test run left it running while he went inside to get something he came back it had been stolen. They contacted my parents and apologized and said they would make it right but please come by sign something so we can put you in a rental which they did. the vehicle was later recovered totaled and there carrier liberty insurance was working to reimburse my parents. when all was said and done my parents were left with a 12k balance and no suv. they had to take out a loan to settle the dept caliber put them in. and are still paying on . This business is Not to be trusted. They are shameful and crooked treating the elderly like that. and should be avoided at all cost. this happen in 2018
C T
5 months ago
10s all around and great shop all around. No issues, car came back better than inspected. Was greeted with gracious updates throughout the entire process!!!Services: Steering & suspension repair, Painting, Electrical, Body & TrimServices: Steering & suspension repair, Painting, Electrical, Body & Trim
Noelle Barbosa
6 months ago
Great customer service. Was updated frequently. Repairs were completed sooner than expected. 10/10 would recommend! Thanks Brian!Services: Tires, Electrical, Body & TrimServices: Tires, Electrical, Body & Trim
Joy Harris
2 months ago
Great group of people. Got my truck in and out . Looked better than when I purchased it.
Greg'ry Baladez
a year ago
Had a great experience with this location. Jason handled my repairs and communicated through the entire process. After repairs were done, my car was detailed and I feel like it was cleaner than when I dropped it off. Hopefully never have to use them again, but so happy to recommendServices: Painting, Body & TrimServices: Painting, Body & Trim
Ellen
6 months ago
Great experience after a fender bender. Super professional, quick repair, and excellent communication throughout! Thank you so much!Service: Body & TrimService: Body & Trim
Edwin Guzman
3 years ago
Excellent customer service, very professional from beginning to end. Hector as my service advisor was great, he kept me updated day after day regardless if there was any progress to my vehicle. Even when there was nothing new with my car he made sure to reassure me that everything was going smoothly.The experience was top notch even the General Manager, Legend was involved throughout the whole process which I applaud for. I've been to many different shops and none made me feel this involved, Legend made it very calming and comforting for me, simply knowing that the General manager was on top of my case day after day was absolutely amazing! Overall I was very satisfied with my experience at Caliber Collision, they will most definitely be my go to shop for any future unfortunate situations with my car. I highly recommend this location and just want to give a HUGE thanks to the whole team that made this possible.Services: Painting, Body & Trim
Olivia Juaire
a year ago
Everyone else at the shop was very friendly and I m happy with the repair work done, however I think I got the only person there who was very unprofessional and unfriendly the entire time (Brock). I never complained or raised concern during repairs because I just wanted it done. I never received any communication from the shop during the repair process, and every time I called to follow up I was given incorrect/false information that I needed to keep following up on only to get different answers each time. Communication is really poor, but the repairs I had done were fairly minimal, so thankfully that was done well, but any shop could have done them with better customer service. It sounds like their other techs are way better though, so it s just luck of the draw I guess. Would not recommend this place for that reason.Service: Body & Trim
Paul Ryan Bernier
a year ago
Friendly and knowledgeable staff. Jason W. kept me informed of what was happening to my vehicle throughout the process (paint, assembly, etc.), so I already knew it was going to be ready ahead of schedule. It was still a pleasant experience getting the call to pick up my vehicle early. Thanks!Service: Body & TrimService: Body & Trim
Austin Bell
2 years ago
I stopped in today for a quick look over on my new vehicle purchase. The front desk lady was very welcoming and immediately grabbed an employee to look at my car. Scott came out and spent time talking through potential repair options as well as the overall condition of my car. He s the real deal and just awesome to work with. We will be using your shop for any and all work we need done within our family. Thanks for professional service!
Kyler Peters
8 months ago
I brought my vehicle in for an inspection and Nellie was great to work with! She was very informative and kind, would definitely recommend working with this shop!
V Avila
a year ago
I took my car in on Feb 6th,2023 to get an estimate for my insurance. They stated my car was totaled and would send in the VIR to the insurance. Called the insurance later on and they hadn't received it, called this place at the beginning of March with an insurance representative and was told by the manager they would have the paperwork by Monday the 13th at the latest. Called my insurance on Wednesday and they told me they didn't get it and was told by Brock that he would have it in. Yet..still no paperwork. Just seems like they don't care unless they are actually working on your car to get money.Service: Body & Trim
Belinda Herrera
3 years ago
I am extremely satisfied with the level of service I received. Hector Silvestre was my service advisor and the level of service I received from him was exceptional. He reached out to me at least twice a day to keep me updated on my car and what information he needed or was getting from the insurance company. I dropped my car off Monday and picked it up Wednesday evening. The work done was excellent and my car was very clean. I would not hesitate to recommend this company to anyone who asks where they should take their car.Service: Body & Trim
Skylar Lawson
a year ago
Caliber Collision has awesome customer service & finished my repairs super fast! Brock went above & beyond & even fixed scratches that were not part of required repair! Thank u so much for all you do! Yall are the Best!Services: Painting, Body & TrimServices: Painting, Body & Trim
Nancy Hernandez
4 months ago
Bryan Paz was helpful and keep me up with the what was going on with my Armada
Heather Lavis
2 years ago
Brock was an amazing advisor. He walked me through the entire thing and helped explain everything to me along the way. Great communication and quality work. The total was reasonable and the work was well done. Highly recommend Brock and Lisa at the front desk is great too. Hopefully I dont have to be back but I would recommend this place for sure to anyone.
K Johnson
6 years ago
I had my Audi repaired here and it was in their shop for less than a week. It looks just like new again and I'm thrilled. Larry Powers was my service advisor and made all the transactions easy and communication was great. I hope I don't need their services again, but if I do, I'll definitely bring my car back here.