AutoNation Toyota South Austin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brianna
4 days ago
I want to express my sincere gratitude to Ruben Gallegos and Randy for their outstanding service in helping me purchase my new Camry. I am thrilled with my new car and have been enjoying it thoroughly since the day I drove it off the lot.I was very impressed with the level of professionalism and expertise that Ruben Gallegos and Randy displayed throughout the entire purchasing process. They were both very attentive to my needs and concerns, and made sure that all of my questions were answered in a timely and accurate manner. They even went above and beyond to ensure that I got the best possible deal on my new vehicle.I would like to take this opportunity to recommend Ruben Gallegos to anyone who is looking for a new car. His commitment to customer satisfaction is truly exceptional, and I am confident that he will provide the same level of service and care to all of his clients.Thank you again for making my car-buying experience a positive one. I will definitely be returning to your dealership for all of my future automotive needs.

  Mo Bukhari
2 months ago
I recently had the pleasure of trading in my truck and purchasing a new car with Cole, and I couldn't be more satisfied with the entire process. Cole's expertise and professionalism made the transaction smooth and hassle-free. He guided me through the trade-in appraisal with transparency and ensured I got a fair value for my truck.Cole's knowledge about the new car options was impressive, and he patiently answered all my questions, helping me make an informed decision. The negotiation process was straightforward, and I felt confident that I got a great deal on my new car.The paperwork was handled efficiently, and Cole made sure I understood every detail. Overall, my experience with Cole was top-notch, and I highly recommend him for anyone looking to trade in a vehicle and purchase a new one. Thanks, Cole, for making this car-buying experience enjoyable and stress-free!

  Anna Rivera
a month ago
I remember vividly being in a bind back in 2022 and just needing a vehicle asap. (Of course something reasonable, but new) from the time I called the dealership and Ed Fernandez answered the phone and repeatedly said he would do everything he could to help me find something! Well I left that lot 2 years ago a very happy customer. And so much I decided to come back and upgrade to something bigger and better! And again, the best salesman in that building none but, Ed Fernandez made my experience phenomenal again! I think sometimes being a woman it can be a little intimidating since you hear about dealers screwing you over. But I promise this is the real deal and they genuinely care about their customers! Thank you Ed again!!!

  Mari A
a week ago
We had an amazing experience buying our new car. Sarah Soto was such a pleasure to work with, she was very patient and encouraged us to ask questions and took the time to answer all of them. We would definitely buy again and hope to work with Sarah on our next visit.

  Alice Wen
5 days ago
Overall, my experience with AutoNation was positive, largely thanks to the exceptional service provided by Ed and Axel from the sales team. Ed demonstrated exemplary politeness and kindness throughout our interactions, while Axel's responsiveness and patience in addressing my post-purchase inquiries were commendable. However, I must mention some areas where improvements could be made, hence the deduction of one star.Despite finalizing details with the Sales Manager in the email, there were discrepancies upon reaching the dealership. The exact vehicle I requested wasn't held as promised, and the negotiated price wasn't properly communicated or recorded. Fortunately, Ed managed to fix the situation by locating a suitable vehicle and negotiating a somewhat acceptable price, although it fell short of my initial expectations.The positive momentum was disrupted upon reaching the Finance department. While the initial interaction with the Finance personnel was amicable, it felt soured when I declined additional maintenance and protection plans. I understand the pressure to meet sales targets, especially that it was late at night, but the subsequent experience of having to repeatedly follow up for copies of contracts and policies I had signed was not pleasant. All documents should have been provided at the time of signing.In conclusion, while the kindness and efforts of individuals like Ed and Axel are noteworthy, there's room for improvement in ensuring consistency and efficiency across all aspects of the dealership's operations.

  Patrick Dughi
a month ago
I had been waiting for years to get a new car, and I settled on a new 2024 Toyota Crown. I fired off an inquiry and our salesperson, Joseph Ramirez, did an awesome job. He prepped me on what I needed to bring, walked me through each step of the process, and the finance manager, Henry, got me a great rate. There was no pressure during any of it, and even for a busy day, I was driving away in my new car in just a couple of hours.Got a great deal on my trade-in too!My kids say that we have to return if we're going to get another car, but I think they might have been swayed by the wi-fi and free popcorn.All in all, a great experience, and I can't tell you how much I appreciated that they took the pain out of the car buying experience.

  Claude Hall
a week ago
Debbie, Abbi, Marc, Ali and Charles are all skilled sales people!Avoid them and DO NOT go without your own financing in place.I had financing when I went in and they still took an hour of my life, then another week to finalize my purchase.Fortunately, I had my lawyer help me untangle their mess.But the Toyota Corolla is inferior to the Kia I traded in which I bought by accident almost. That s a different review I think.I was there 4 hours the night I bought it and they needed more info over the next several days and interfered with my work and sleep schedule.My son will buy his Tundra elsewhere and I ll trade this Corolla for something by Christmas once I pay it down to positive equity.

  Will Bourland
2 months ago
For a lot of people, the car buying process can be intimidating and off putting. Our experience was the exact opposite.Raymundo Gonzales was our sales person, and he made the process the best I ve ever had! He built great rapport, listened and took to heart what we were asking, and made it work. We bought on the spot when we both came in with the intention not buy BECAUSE OF HIM!The finance portion also matched the sales portion in quality. Amiel is, by far, the best I ve ever dealt with. Listened to us, also took it to heart, and came up with a loan option that was exactly what we wanted!Thanks to both of them, pretty sure they ve made a customer for life!

  Haley Salter
4 weeks ago
Patrick helped my partner and I find a really good car within our budget. He was really friendly and we could tell he genuinely cared and was doing everything he could to meet our needs :) even stayed late to help us out. Thank you to Miles as well for help with finalizing everything. I ll definitely be coming back to them for future car purchases. Thank y all!!!!!!!!!!

  carlos canales
a week ago
Awesome dealership with exceptional customer service. Ed Fernandez took care of us as always and made the buying process very easy. Highly recommend him and the dealership.

  Romy Lam
3 weeks ago
I recently had the pleasure of purchasing a car from Danny at Toyota Autonation. From the moment I stepped onto the lot, Danny's professionalism, thoroughness, and respectfulness were evident. He took the time to understand my needs and preferences, guiding me through the entire process with genuine enthusiasm.Danny's knowledge about the vehicles he sells is unparalleled. He answered all of my questions with confidence and clarity, making me feel confident in my decision. Additionally, his personable nature made the experience enjoyable and stress-free.Overall, I highly recommend Danny to anyone in search of a new car. His dedication to his customers and passion for what he does truly set him apart. Thanks to Danny, I drove off the lot with the perfect car for me.

  Roberta Marrero
a month ago
Our salesman Daniel was very friendly, knowledgeable and patient with trade in of my old vehicle and purchase of new vehicle. He was able to answer any and all questions we had. We are so happy and excited to be in our new vehicle.

  F Meras (FMeras)
4 weeks ago
We had the complete pleasure of being attended by Sarah Soto on the purchase of our first Toyota. Sarah immediately greeted us with a smile, continuously checked on us during the buying process, and lastly answered each and every question I had. Sarah s knowledge, friendly customer service and welcoming heart are all such great assets to AutoNation Toyota South Austin.

  Alana Strong
a month ago
Luis assisted me in the purchase of my car and I couldn t be more happy! He helped me figure out what would best suit my needs and got me a great deal. I love my new Corolla hybrid XLE!

  Jonelle Neave
a month ago
I have to commend Rito and Henry for their excellent customer service and for making my experience buying my 4Runner memorable. Rito helped me search the inventory to meet my needs, made the trade in process a breeze and gave me all of his time and attention to make the deal that worked best for me. Henry financed it all at the very end of the day with patience as I had three kids in tow. I felt like family by the time I left, I highly recommend working with Rito and Henry for your next car purchase.

  Austin Odell
3 weeks ago
Rito R did an amazing job showing me my options and ultimately finding the perfect vehicle for me. He was able to find a truck perfect for me that was not yet on the lot and kept me in the loop as it was being shipped to the dealership.He handled all of the difficult financing portion of the sale and made everything super easy.If you come to AutoNation Toyota, ask for Rito

  John Gardner
3 days ago
Great experience selling my BMW at AutoNation, thanks to the friendly and professional staff, especially Emily. The process was smooth and efficient, taking only an hour to complete. I was impressed by the attentive service and the absence of pressure to buy a new car after the sale. I recommend AutoNation to anyone looking to sell their vehicle!

  steph straubhaar
4 months ago
Had a great experience with AutoNation Toyota South Austin and Debbie Leung. The worked with us and what we wanted, asked all of our questions and went above and beyond. Will definitely be staying with them for future purchases!

  Z D
2 months ago
Financial team is very pushy and that was not a good experience, but we explained our frustrations and they made it right. They seem to truly care about their customer satisfaction. One star turned into a five star. Our sales guy Ed was great though.

  Angelique Larez
4 months ago
Update **** they said there bank changed there mind and that they wouldnt be financing me after having the car for a month I was forced to turn in my car with nothing to even drive I would not recommend ********So a lil back story its been horrible shopping experiences across the board for me I have somewhat of a ptsd from it and was prepared for the same experience walking in to AutoNation Toyota well it definitely started off bumpy with a few not so good salesman but then Marc and Daniel came along and dealt with my stress and freak outs and a few curse words and they maintained there decorum. Handled me like gentlemen across the boards all to work so diligently and effectively together to help me get into one of my dream cars. They then turned me over to Melissa the finance department and they did an impeccable job writing up the deal at a fair price and with the best rates!! Overall they have definitely restored my faith in dealerships and when im ready they will be where i go to make my next car purchases.. Marc Daniel Melissa if you see this YOU GUYS ROCK!!!!

  Karen Hollensbe
2 days ago
Ricky and Emily provided my elderly mother with fantastic customer service when selling her used Toyota! Fantastic price and quick efficient service. Ricky provided the fairest offer in the area and his follow up was great! Highly recommend AutoNation Toyota if looking to sell a used vehicle!

  Katey Milland
2 weeks ago
Do not go to this location. I regret buying a car here. They never put back my hubcaps ( I ONLY HAVE 1 on) or called me about making this mistake, and I'm pretty sure they didn't replaced my wiper blades when they said they would.

  Bennie McWilliams
2 weeks ago
I recently purchased a 4Runner from Marc Diaz. He was great and I appreciated working with him. This was (I think) the 6th Toyota we have purchased from this dealership and it has consistently been a positive experience. I highly recommend Marc.

  Samantha Saenz
3 weeks ago
I worked with Isabella in the service department and she was kind, communicative, and helpful! My only issue was that instead of my choices being communicated clearly, especially when I was clearly having issues with pricing, I had to suggest and ask for things that could bring the price down. It makes sense given that it's a business but it would have been more ethical to actually give me my choices. Anyway, still really great service and I appreciated the loaner while my car was being worked on :)

  Keila
4 days ago
I highly recommend to get your car here especially with RUBEN GALLEGOS. He ll make sure you leave with what you want. He ll help every step of the way. Second time coming here. The best of the best.

  Pavlo Lobas
a month ago
Absolutely! Here's the review:---I recently purchased a Toyota Corolla Cross from Toyota AutoNation in Austin, and I couldn't be happier with my decision. The experience was seamless, and I attribute much of that to the outstanding service provided by manager Konstantin.Konstantin's expertise and knowledge about the vehicle were truly impressive. He patiently addressed all of my inquiries and concerns, ensuring that I felt confident in my choice. His professionalism and attention to detail made the entire purchasing process smooth and stress-free.Moreover, Konstantin was attentive to my specific needs and preferences, going above and beyond to exceed my expectations. Thanks to his guidance, I am now the proud owner of a fantastic car that perfectly suits my lifestyle.I would like to extend my sincere gratitude to Konstantin and the entire team at Toyota AutoNation for their exceptional service. It was a pleasure working with them, and I highly recommend their dealership to anyone in search of a top-notch car-buying experience. Thank you, Konstantin, for your outstanding assistance!

  George Shineldecker
2 weeks ago
The staff are friendly and helpful. The facility is well maintained. It might be helpful to be given an estimated wait time for the service being performed. I did find after the service that my truck was shaking a lot once I got up to highway speed. However, I do feel comfortable having Autonation Toyota servicing my vehicle.

  Allison Desselle
4 weeks ago
I was really impressed with the service I received today from Tim Scott. He was so kind and went above and beyond when getting my routine oil change. I mentioned a cosmetic scuff on my car when dropping my vehicle off and to my surprise when picking up my vehicle, he was able to get it out. Now my vehicle looks brand new! It s people like him who go the extra mile that will make me continue to use this location when servicing my vehicle. Thank you for the extra attention and care! I appreciate you!

  Tina R
2 months ago
I recently had the pleasure of purchasing a new car from AutoNation Toyota South Austin, and I cannot express enough how impressed I am with the outstanding service I received throughout the entire process. From the moment I walked through the doors to the day I drove off the lot in my new vehicle, Barry in Sales and Isaiah in Finance went above and beyond to ensure a seamless and enjoyable experience.Barry stuck with me for months while I waited on buying a new car. He was not only knowledgeable and professional but also incredibly friendly and accommodating. He took the time to understand my needs and preferences, guided me through the various options available without any pressure. He has a genuine commitment to customer satisfaction that was evident in every interaction, making me feel valued as a customer.One aspect that sets Barry and Isaiah apart from every other car purchase I have made elsewhere is their commitment to honest communication. Transparency is key when making a significant purchase, and I received straightforward and detailed answers at every step. I had all the information needed to make an informed decision.I highly recommend Barry to anyone in search of a new car. My overall experience was not just about buying a car; it was about building a lasting relationship with a dealership that prioritizes the satisfaction of its customers. Thank you Barry and Isaiah for making my car buying experience enjoyable!For anyone wondering what happens when you give a credit card number on a piece of paper for a car that is similar to the one you want but you aren't actually buying a car that day, much less the car on the paper... nothing. Nothing happens until they find the car you want and you agree to be charged the deposit. I got in line for a new car in June and wasn't ready until the following January and nothing was charged.

  Kyle Coniglio
2 days ago
I recently purchased a 4Runner TRD Sport Premium. When I arrived I was not sure which 4Runner model I was interested in, and my sales manager Ed Fernandez was very helpful in explaining all the differences between the models. I was super grateful when we took it off road, so I could see how the TRD Sport Premium handle the terrain. He really built up my confidence in the vehicle I was purchasing!! I found Ed to be very personable and easy to work with. I also found the finance gentleman to be very nice as well. Both individuals put me at ease during the entire process.